외관

홀리데이 인 익스프레스 & 스위트 오버랜드 파크, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 777개 이용 후기 중 416개" "
평점 8 - 좋아요. 777개 이용 후기 중 219개" "
평점 6 - 괜찮아요. 777개 이용 후기 중 83개" "
평점 4 - 별로예요. 777개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 777개 이용 후기 중 24개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Josh

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility was nice. The room was clean and comfortable. Staff was very friendly and helpful.
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Josh,We're glad to hear you enjoyed your stay with us! Our team works hard to provide a clean and comfortable experience for all our guests. Thank you for acknowledging their efforts in making your stay pleasant.

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very modern clean and quiet. Staff very friendly. No complaints.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Jamie,We are delighted that you enjoyed our modern and quiet atmosphere, friendly staff, and clean facilities. Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing our hotel for your stay.

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Issues with noise due to a wedding onsite. It took two complaints to get the issue resolved.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Scott,We apologize for any inconvenience caused by the noise disturbance during your stay. Please note that we prioritize all guest concerns equally and aim to address them promptly and effectively. Your feedback will be shared with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Jill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Jill,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon for another fantastic experience at our hotel.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello Brian,We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience.

8/10 - 좋아요

Haoxiang

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
From the pic, I see a bath tub, but when I open the door of my room, I don't see it, I'm told by the staff, only double queen has bath tub. That's inaccurate description
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 19일
Hello Haoxiang, We apologize for any confusion regarding the room amenities. Our team strives to accurately depict the different room types we offer. Please feel free to reach out to our management for any further assistance with your concerns.

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
The people that work there were very friendly and helpful
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Brian,Thank you for sharing your positive experience with our friendly and helpful staff. We strive to provide excellent service to all our guests and it is great to hear that we met your expectations. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Gerard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room is fantastic this is a great pick Thank you
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 30일
Hello Gerard,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found your room fantastic and that it was a great pick for your stay. We appreciate your kind words and hope to welcome you back in the future for another wonderful experience.

8/10 - 좋아요

Marsha 님, Chesterfield

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Hello Marsha, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to check in, friendly staff and clean rooms. Breakfast included and with a great variety.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Angela,Thank you for your positive feedback regarding our check-in process, friendly staff, and clean rooms. We're delighted to hear that you enjoyed the variety of our complimentary breakfast. We strive to provide excellent service and a comfortable stay for all our guests. We appreciate your review and hope to welcome you back in the future.

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Sarah,Thank you for staying with us! We appreciate your support and hope you had a pleasant experience. Should you have any additional feedback, please feel free to contact us directly. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Eileen

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Eileen,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We appreciate your support and hope to welcome you back in the future for another exceptional stay.

10/10 - 훌륭해요

George

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A quiet place in a busy area
Just stayed overnight. The hotel is near very busy roads, however my room was pleasantly quiet all night. The staff was friendly and everything was very clean.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello George,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found your room to be pleasantly quiet and that our staff was friendly. It's great to know that everything was clean as well. We hope you had a comfortable stay and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Joi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So clean and quiet and an amazing breakfast.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Joi,Thank you for your feedback! We're delighted to hear that you found our hotel clean and quiet. Our team works hard to maintain a peaceful environment for our guests. We're also glad to know that you enjoyed our breakfast selection. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Dave

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Hello Dave,Thank you for choosing our hotel for your stay! We're delighted to hear that you had such a wonderful experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Mary,We are thrilled to hear that you had such a wonderful experience during your stay at our hotel! We strive to provide exceptional service and it's fantastic to know that we met your expectations. We would love to welcome you back in the future and provide you with another outstanding stay.

8/10 - 좋아요

Patty

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, location is great, room was clean, and for a hotel gym, the gym was great! Ear plugs are highly recommended. I could hear the guy in the room next to me snoring and I could hear his cellphone alerts. I wish there had been better insulation in the walls.
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 8일
Hello Patty,Thank you for your feedback! We are delighted to hear that you found our staff friendly, the location great, and the room clean. We appreciate your compliments on our hotel gym as well. We apologize for any inconvenience caused by noise disturbances during your stay. Your feedback regarding insulation in the walls will be shared with our team for future improvements. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Becky 님, Castle Rock

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Needs updating. Clean and very friendly staff. Would stay again.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Becky,Thank you for your feedback! We value your positive comments about our friendly staff and cleanliness. We appreciate your loyalty and hope to welcome you back in the future.

8/10 - 좋아요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Susan,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad you had a positive experience. If there is anything specific you would like to share about your stay, please feel free to reach out to us directly. We value your feedback and hope to welcome you back in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Disappointed...
Emergency repairs were needed for water damage which meant non-stop hammering/sawing underneath my room for the duration of my stay. I would have appreciated a heads-up from hotel management that this was going to be the conditions for my stay. They did attempt to make it right upon check-out, but it made for a let-down on what was supposed to be a get-away weekend filled with peace and quiet.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the emergency repairs being conducted during your stay. We understand the importance of a peaceful and quiet environment for our guests. While it may not have been possible to provide advance notice in this particular situation, we appreciate your understanding. We are glad that our team made efforts to address the issue upon check-out. We hope to have another opportunity to provide you with a more memorable stay in the future.

6/10 - 괜찮아요

Brett

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Orbitz shows that they have free rollaways. There is a $10 charge for those. Our Air conditioner/heater was unplugged and we didn't realize it until the morning when things seemed stuffy and stale in the room because of no air movement.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello Brett,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Our records indicate that rollaway beds may be subject to a fee, which is disclosed during the booking process. We appreciate your understanding. Regarding the air conditioner/heater, we apologize for the oversight. We encourage guests to contact our front desk immediately so that we can address any issues promptly. We apologize for any discomfort this may have caused and appreciate your feedback.

10/10 - 훌륭해요

Tasheeka

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Tasheeka,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience. If there is anything else we can do to make your future stays even more enjoyable, please feel free to reach out to us. We look forward to welcoming you back again soon.

6/10 - 괜찮아요

Kristin

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 2일
Hello Kristin,Thank you for sharing your exceptional rating! We truly appreciate your positive feedback and it was a pleasure having you as our guest. We are committed to providing outstanding experiences and we are delighted to hear that you had a wonderful stay. We look forward to welcoming you back for another memorable visit.

10/10 - 훌륭해요

Ernie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Ernie,Thank you for taking the time to share your exceptional experience with us! We are thrilled to hear that your stay exceeded your expectations. It was a pleasure having you as our guest and we look forward to welcoming you back soon for another extraordinary stay.

8/10 - 좋아요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was clean and the staff was friendly, but it was noisy. You could hear conversations from the next room.
2023년 10월에 4박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Patricia,Thank you for your feedback. We apologize for any inconvenience caused by the noise. We will address this matter with our staff to ensure a more peaceful stay in the future.

6/10 - 괜찮아요

Shawna

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Shawna,Thank you for your extraordinary rating! We're thrilled that you had an exceptional experience at our hotel. We can't wait to welcome you back for another fantastic stay!

8/10 - 좋아요

Tony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of dining options within a short drive. The surrounding area is new and full of amenities
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Tony,We're glad you enjoyed the dining options and amenities in our surrounding area. We hope to welcome you back soon!

6/10 - 괜찮아요

Richard

가족 여행
좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Richard,Thank you so much for your amazing rating! We are delighted to have exceeded your expectations and hope to welcome you back soon.

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean. Great area
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Lori,Thank you for your feedback! We are glad to hear that you enjoyed our clean facilities and the great location of our hotel. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Richard,We appreciate your enthusiasm! Thank you for your exceptional rating.

10/10 - 훌륭해요

Ted

2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Ted,Thank you for your excellent rating! We are glad that you enjoyed your stay with us. We hope to welcome you back again in the future.

10/10 - 훌륭해요

Sandy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Sandy,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - 훌륭해요

Tisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Tisha,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 - 좋아요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Bruce,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - 훌륭해요

Charles

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Very clean. Great breakfast selection. Super comfortable beds
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Charles,Thank you for your review and comments regarding our breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

William 님, San Antonio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and excellent breakfast.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 22일
Hi William,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

8/10 - 좋아요

Vic

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello Vic,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 - 좋아요

Joseph

2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Joseph,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 - 너무 별로예요

Lannie

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Noisey people after midnight until 2AM. FIRE ALARM GOING OFF AT 6AM. No sleep
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello Lannie,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 - 훌륭해요

Josh

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 17일
Hello Josh,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 - 훌륭해요

Jackie 님, Katy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super comfortable bed and pillows! Great location!
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 19일
Hi Jackie,We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

2/10 - 너무 별로예요

Michael

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 19일
Hello Michael,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

THOMAS A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good person at check in very bright
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 16일
Hi Thomas,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 - 훌륭해요

Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
KC visit
Great place to stay. Visit due to family medical event. Room clean and quiet. Nice amenities. Good customer service.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 16일
Hello Jane,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our service and your insights regarding our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 - 훌륭해요

Derrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sleepful night
Best shower I've ever had in a motel. Nice breakfast and a nice clean quiet stay.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Derrick,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast and comments about our shower. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 - 괜찮아요

Adam 님, Baxter Springs

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff is very friendly and helpful. Had an issue with the first room we were checked into. The staff was able to give us another room, and made sure everything was good to go after we were settled in. The property is kind of difficult to get to if you are unfamiliar with the area. We do recommend staying here currently, just hope they keep with the upkeep and cleanliness, it was not as clean as the last time we stayed.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Hello Adam, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 2일
Hello Mark,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello Karen,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 - 훌륭해요

Angela

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Angela,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

6/10 - 괜찮아요

Jimmy

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everything was good except had to ask for towels and toilet paper as there were none when we arrived. The staff was nice though
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 18일
Hello Jimmy, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!