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서버번 스튜디오 캔자스시티 에어포트 노스 여행 후기

2 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 689개 이용 후기 중 162개" "
평점 8 - 좋아요. 689개 이용 후기 중 213개" "
평점 6 - 괜찮아요. 689개 이용 후기 중 126개" "
평점 4 - 별로예요. 689개 이용 후기 중 100개" "
평점 2 - 너무 별로예요. 689개 이용 후기 중 88개" "

7.0/10

청결 상태

8.0/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
가격대비 편안한 호텔
가격대비 편안한 구조였습니다. 하지만 오래되어 업데이트가 필요할것 같습니다. 아침식사는 만족스러웠습니다.

2/10 - 너무 별로예요

Cory

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is very run down. Rooms are dirty, walls and ceiling are stained. No one staying at checkin counter.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 2일
Thank you for taking time to review your stay, We are sorry you didn't enjoy your stay, and will forward this to our staff to correct all issues.

6/10 - 괜찮아요

Jesus

좋아요: 직원 및 서비스
Is a good place and it has a big room.
2024년 3월에 7박 숙박함
답변 제공: Front Desk 님, 2024년 4월 2일
Jesus, Thank you for your review and pointing out our key features but don't forget to let the guest know about our 2 burner cooktops, Full size Fridges, and many kitchen cabinets to store your dry goods. We look forward to your next stay.

10/10 - 훌륭해요

William

2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 2일
Thank you for taking time to review your stay, We hope you enjoy that ALL of our rooms feature a kitchenette with a FULL size fridge for your extended stay in the Kansas City area.

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 21일
Terry, HI FIVE, thank you for taking time to review our hotel, and giving us a 5 out of 5, We are a glad you enjoyed your stay at Suburban Studios a new brand from Choice Hotels featuring kitchenette.

4/10 - 별로예요

Johanna

좋아요: 직원 및 서비스
별로예요: 청결 상태
The bed was comfy, but there was a blood stain on the sheets that was discovered in the morning. It could have been much cleaner overall. There was just a lot of wear and tear. We won’t be staying there again.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Thank you for staying with us, we are sorry we didn't get the 5 star review. We will address these issues with our Housekeeping Team.

6/10 - 괜찮아요

Cody

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Thank you for your feedback and rating, We are glad you stayed with us at Suburban Studio a new Brand from Choice Hotels featuring kitchenette.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Thank you for the feed back, we are glad you enjoyed your stay at the Suburban Studios a new brand by Choice hotels for economy extended stay featuring kitchenettes.

4/10 - 별로예요

Ricky

별로예요: 편의 시설/서비스
My room had lots of outside bugs in the room
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Aidamir

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I even have videos of the bugs and of the dirty water coming out in the bathroom
2023년 12월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 12월 8일
We are sorry you didn't enjoy your stay, We hope you do give us a chance next time you need a place to stay Near MCI airport

10/10 - 훌륭해요

Nichole

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I
2023년 11월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 12월 6일
Thank you for the 5 star review, we strive to give great value for all Guest.

8/10 - 좋아요

Jayme

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Nelson

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bed bugs in the room horrible stay
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 10일
We apologize for the experience that you had. We did reach out to a pest control company and they determined that there were not any pests in the room. However, we would love for you to come to the hotel again and have a better experience in the future.

4/10 - 별로예요

Maryke

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is clearly 2 star and no more. However, I am sure this review will not be seen by anyone. I submitted it before and am not seeing it. I had booked twice by mistake and was charged for both bookings. Not a chance I would get money back. Though only one receipt was issued. Dishonest. Management should be ashamed.
2023년 10월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 11월 10일
I apologize for your experience. If you would like to reach out to on-site management, they can better explain the situation for you. I hope that you will come stay with us again in the future.

2/10 - 너무 별로예요

beletew

2023년 10월에 3박 숙박함
답변 제공: Suburban Studios 님, 2023년 10월 26일
We humbly apologize that you had a terrible stay. We do however hope to see you in the future and provide a better experience for you.

6/10 - 괜찮아요

Cynthia

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
From what the website picture provides to personal shows umm a lot of difference. The towel regulation is not okay the mold ceiling is concerning within the whole room plus the whole building. The bathroom is the most concerning.
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 23일
Hi Cynthia,We apologize for the experience that you had with us here at Suburban Studios. We hope that you will come back in the future and we can show you the experience that you expected the first time. We understand that first impressions may be hard to change. However, we look forward to you coming back in the future and being able to showcase the hotel's changes.

2/10 - 너무 별로예요

Linzy

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Showed up after paying online to be told I have no room.
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 16일
Hello Linzy,We apologize that your room was not available. We hope that you will come back in the future and we will be able to accommodate you.

2/10 - 너무 별로예요

Molly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel is deplorable, I have never seen anything like it, it was disgusting, the room was beyond terrible, just nasty, no shower curtain or towels or soap in the bathroom, toilet barely flushed, mold in shower, no wi-fi available, couldn't get cell reception except for outside, could push the door open without the key, elevator broken, advertised indoor pool well it had no water in it, it was full of boxes and misc. Couldn't go on outside deck because it was falling apart. It was unsafe with not so respectable people hanging around, needless to say my daughter and I left shortly after arrival and went to a different hotel. The advertising is so inaccurate, it is nothing like the pictures and description, it needs to be removed from all the hotel booking sites. I will fight this for a full refund and repayment for the hotel we had to book after leaving. It was definitely unsafe for 2 women to be there. I was scared.
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 16일
Hello Molly,We apologize for your experience. We are working on correcting the issues that you listed. You did receive a full refund for your stay after you requested it after your departure of the hotel and we hope that you understand that when you book through a third-party site, we have to have the refund request sent through them in order to be able to process any kind of refund which is why it was not taken care of here on property. We hope that in the future you reach out to the front desk with any issues prior to leaving the hotel so that those things be resolved or corrected. If you have any questions, please feel free to contact us at any time. Again, we apologize for the experience that you encountered.

2/10 - 너무 별로예요

Callie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We checked out immediately because the elevator didn’t work, key entry was broken and it was dirty.
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 16일
We apologize for the inconvenience of the elevator and the key machine. We hope you will come back in the future and we can create a new experience for you.

4/10 - 별로예요

Travis

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
DONT STAY HERE
Used wash cloth in the shower and a used bar of soap, ants in the sink. NEVER STAYING HERE AGAIN! Hallways hadn’t seen a vacuum in probably a month, ice machine and elevator out of order. Terrible stay!
2023년 9월에 3박 숙박함
답변 제공: Ashley 님, 2023년 9월 12일
Hello Travis,We want to apologize for your stay not being up to standard. We hope that you will come again in the future and see all of the wonderful things that are being done at this property to improve our guest's satisfaction. We hope to see you in the future.

2/10 - 너무 별로예요

michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
bad night
it was terrible the staff at frint desk was disrespectful the room espically the bath tub was dirty and we did not like it
2023년 8월에 1박 숙박함
답변 제공: Ashley 님, 2023년 9월 12일
We apologize that your stay was not up to standard. We encourage you to come out and see the changes that have been made here and the wonderful new staff members that have been added to our team!

8/10 - 좋아요

Ana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Ashley 님, 2023년 9월 12일
Thank you for staying with us! We are glad that you enjoyed your stay!

2/10 - 너무 별로예요

Monica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Ashley 님, 2023년 9월 12일
We hope that you will come back and stay with us again. There are great things happening here at Suburban Studios Kansas City Airport North!

4/10 - 별로예요

Allie

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was nice but the hotel itself was not. There were broken windows, missing parts to the sidewalks, and our room was supplied with one towel but no comforter on the bed.
2023년 7월에 1박 숙박함
답변 제공: Ashley 님, 2023년 9월 12일
We apologize that your experience was not up to standard. We are continuously putting in our strongest efforts to improve the property. There have been some big changes since you stayed with us. We hope that you will come back and see the wonderful things that have happened here at Suburban Studios.

8/10 - 좋아요

Hope

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Staff was amazing, especially Kathy. She went above and beyond to ensure I had the room I needed on ground floor. The room itself was super clean, fresh smelling and good quality! Bed comfortable, linens and pillows clean and soft. I felt safe there.
2023년 7월에 2박 숙박함
답변 제공: Ashley 님, 2023년 9월 12일
We are happy to hear that you enjoyed your stay with us here at Suburban Studios! We hope that you will come join us in the future for your next visit to the Platte City/Kansas City area.

2/10 - 너무 별로예요

Nick

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was dirty and the staff were horrible.
2023년 7월에 3박 숙박함
답변 제공: Ashley 님, 2023년 9월 12일
We apologize that your experience was not up to standard. We encourage you to come and stay with us again and we will show you the wonderful new staff members that are here at Suburban Studios.

2/10 - 너무 별로예요

Carmen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Frond desk attendant busy caring for her baby, computer systems down, room assigned was already occupied, horrible pot smell, very dirty and… absolutely could not and would not stay here. I would rather sleep out in the car. Almost $140 for something I wouldn’t stay at for free.
2023년 7월에 1박 숙박함
답변 제공: gm 님, 2023년 7월 19일
Dear Carmen I apologize that my team and I were not able to exceed your expectations. We will be using you feedback to make improvements.

2/10 - 너무 별로예요

Kimberly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Yuck
I'll start from checking in it took a half hour to get checked in the king bedroom suite had three pillows on the bed of one which had blood stains on it. There was hair in the shower. They have an ice machine in the main lobby but there is no ice bucket or cups in your room. The room was booked for two people but there was one set of towels. We tried multiple times to call the front desk but to no avail we could get no morning wake up call or even an answer at the desk for that matter at every hour of the night we tried to call. We were woke up at 5:00 in the morning by dogs barking in the hallway. They have a breakfast room that serves no breakfast. Two of the main doors to the hotel have been shot out by BB's. It was a horrible experience and this is the kind of place that makes you feel like you should take your clothes off before you come home.
2023년 7월에 1박 숙박함
답변 제공: gm 님, 2023년 7월 19일
Dear Kimberly I apologize on behalf of me and my team that we were unable to exceed your expectations. We will be using your feedback to improve our guest experience.

6/10 - 괜찮아요

James 님, Kansas City

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Ashley 님, 2023년 9월 12일
We hope to see you again in the future! Thank you for staying with us!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Unfit Room
The bathroom in room 323 is horrible. Pl us there was smell of marijuana on that floor. Also the place needs a thorough cleaning. The are filthy and needs to be vacuumed.
2023년 7월에 3박 숙박함
답변 제공: gm 님, 2023년 7월 17일
The entire staff at Suburban Studios would like to apologize for not exceeding your expectations during your stay with us. We will be using your review to continue to improve on guest experience.

2/10 - 너무 별로예요

Bradley

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The sheets and pillowcases had make on them. They were not even cleaned from the previous guests. The towels int the bathrooms were also not cleaned. They simple made the bed, folded the towels and used it from the last guest. Disgusting. There was also some slime on the sink. There were several things in the room that were broken or removed from the wall and never repaired. The back door was supposed to lock but the lock was broken. We didn't even stay, we left the property and drove home late at night because we were so disgusted.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Shiela

연인과의 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The building and grounds have not been kept up at all. The only reason we even considered staying there was the unavailable hotels closer to the airport because of a Taylor Swift concert !
2023년 7월에 1박 숙박함

4/10 - 별로예요

ARDITH

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
While the staff was friendly and our beds and rooms were ok, this place needs a lot of work. Our tv and remote didn’t work, there isn’t a coffee pot or any cups nor shampoo, conditioner, hangers, limited towels, lamps don’t work, no blankets, missing a dial to control temperature and the ice machine on the second floor doesn’t work.
2023년 7월에 1박 숙박함

4/10 - 별로예요

marco

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tenía olores inadecuados
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I couldn't be more happier with the staff!! I showed up and of course choice over booked them, so they had a room that was down for maintenance, they offered it to me, me knowing and have worked in the business and knowing what ot was like having overbooked with Taylor swift being in town i was happy with it. All thatvwas wrong was it was recently painted, refrigerator was put in backwards so u couldnt open the door and the floor was new. Gave it to me with discount. They wished everyone was as easy to work with than me and i said the same to them!!
2023년 7월에 1박 숙박함
답변 제공: gm 님, 2023년 7월 13일
Barbara Thank you for your wonderful review. We were happy to accommodate you. We look forward to seeing you again.

4/10 - 별로예요

Steve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Won't be back.
Only hot water in the shower. My daughter got scalded. No water pressure in the bathroom sink. The workout room, pool and breakfast area all closed. We paid full price for nothing more than a room. The people were good, but the services advertised were not there.
2023년 7월에 3박 숙박함
답변 제공: gm 님, 2023년 7월 13일
Dear SteveI would like to apologize for failing to exceed your expectations.Your satisfaction is important to us. We will be using your feedback to make improvements so that we can provide exceptional experiences with our guest.

10/10 - 훌륭해요

Taylor

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Abi

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

scott

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was the dirtiest most disgusting place I’ve ever stayed at. Smelt like dog urine and smoke. Hair up and down all the hallways and stairwells. Shower had so much paint peeling it couldn’t drain. One sheet on the bed with no blanket. Staff had no idea how to provide a blanket. Staff had a baby on site while checking in. Took 45 minutes to get that done. Do yourself a favor and stay away from this place.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

William

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The only good thing I can say about this place was the people who checked me in. The first room I went to was not cleaned at all. The second room was I thought clean but the first bed I pull back the comforter and it was full of hair. The second bed was clean( I think). When I went to shower in the morning the bathtub hadn’t been cleaned, so I washed it out and jumped in. When I finished I noticed that their were no towels. So I dried myself of with a tee shirt of mine. I booked this location because it had a 7 star review well let me tell you that’s a lie. The only reason I spent the night was because of my exhaustion from driving all day. Avoid avoid avoid!
2023년 7월에 1박 숙박함

4/10 - 별로예요

LeDonna

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I booked this hotel because of the breakfast and shuttle service, neither of which they provided.
2023년 6월에 1박 숙박함

8/10 - 좋아요

Brook

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked everything about it except the Wi-Fi didn’t work and I didn’t have signal in or around the building
2023년 6월에 1박 숙박함

4/10 - 별로예요

Nichelle

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

4/10 - 별로예요

Mike

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well below standards
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Dominic

2023년 6월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dont go by pictures.
Front desk looked very nice. However, room was not. Shower had stuck on dirt. Only two towels for 4 people in room. Very dinky pillows. They were accommodating on keeping the same room for the next day. Went to get towels only got two. One bed only had one blanket. When asked for another blanket, we were given a sheet. The checkin lady was very nice.
2023년 6월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing visit overall!
We arrived to the room and were overwhelmed by the smell of smoke. The room was mostly clean but there were not enough towels or washcloths in the bathroom. I also had to ask for toilet paper. The next morning we realized one of the beds did not even have a comforter on it, just a thin decorative liner. Not comfortable at all! Very disappointed with this hotel stay.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Crystal

2023년 6월에 1박 숙박함

4/10 - 별로예요

Joey

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Our first room we went to was not cleaned/prepped for us so we went and received a second room. The second room was prepared and the beds were made but it was filthy. There were hairballs on the ground and we found one in the bed, the beds were COVERED in what looked like dog hair, the TV box was dangling under the TV, the mirrors were dirty, and there was PUBIC HAIR IN THE BATHTUB. We also found two spiders in the bathroom which was displeasing. We were very upset especially since we have two children. We did not even think about taking showers because of how unsanitary it was.
2023년 5월에 1박 숙박함