숙박 시설 내 편의 시설/서비스

레지던스 인 바이 메리어트 캔자스시티 에어포트 여행 후기

3 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 999개 이용 후기 중 648개" "
평점 8 - 좋아요. 999개 이용 후기 중 231개" "
평점 6 - 괜찮아요. 999개 이용 후기 중 58개" "
평점 4 - 별로예요. 999개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 999개 이용 후기 중 29개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 2박 숙박함
답변 제공: GM 님, 2022년 2월 15일
Dear Anonymous, We are incredibly grateful that you took the time out to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us. Best, Jeff Miles General Manager

4/10 - 별로예요

CHUNSOOK

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible!
Cleaning service was worst. I will never go there.
2019년 8월에 4박 숙박함
답변 제공: Randy M 님, 2019년 8월 19일
We're very sorry that you experienced poor cleaning service during your stay. We certainly work hard to ensure we offer the finest cleanest room and great experience for every guest. Things can be over looked and missed once in a while, leaving a poor impression. We certainly apologize this happened and hope that you would give the Residence Inn another opportunity in the future,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great family hotel. Great staff. Will definitely stay again when in town.
2018년 3월에 2박 숙박함
답변 제공: Randy M 님, 2018년 3월 20일
Thank you for the kind and positive comments about the Residence Inn, we love that you loved your stay with us!! We appreciate your review and your business; we look forward to serving you again soon!

8/10 - 좋아요

Christopher

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was kind and responsive
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 11일
Dear Christopher, We appreciate your feedback on our customer service and look forward to serving you again soon. Thank you for staying with us! Best, Rick Mata, GM

8/10 - 좋아요

Brettnee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet stay in good area
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Dear Brettnee, What an excellent rating! I am thrilled to see that you had a quiet stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Rick Mata, GM

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to airport
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 12일
Dear Jeffrey, It is wonderful to hear that you enjoyed your stay and our proximity to the airport. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Rick Mata GM

4/10 - 별로예요

Dianne 님, Parkville

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The shower was broken in one of the bathrooms. When the front desk guy was notified of issue, he did not seem to care or make a note of the problem.
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 8일
Dear Dianne, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback, and we’re very sorry for the issues you experienced. We are known for providing a comfortable stay and exceptional service, so I regret we missed the mark. We hope you will consider a return visit in the future. We'd love another opportunity to provide you with the same remarkable experience our guests have come to expect from us. Sincerely, Rick Mata GM

10/10 - 훌륭해요

LEONARD

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 29일
Dear LEONARD, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Rick Mata GM

2/10 - 너무 별로예요

Golfo

별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 26일
Dear Golfo, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Rick Mata GM

8/10 - 좋아요

Dylan

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 13일
Dear Dylan, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Rick Mata GM

10/10 - 훌륭해요

Augustin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 13일
Dear Augustin, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Rick Mata GM

2/10 - 너무 별로예요

Linda

연인과의 여행
별로예요: 직원 및 서비스
They will say they are charging your card for incidentals and then use that charge for parking. We were never informed there would be a parking fee as we did not leave our car for a flight.
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 18일
Dear Linda,We always strive to be transparent when it comes to our parking fees, so I'm sorry that we failed in this aspect. Thank you for sharing your feedback with us, as it helps us to improve our communication with customers. We hope to have the opportunity to host you again and provide you with a more enjoyable experience.Sincerely,Rick MataGeneral Manager

4/10 - 별로예요

jeff

가족 여행
좋아요: 청결 상태, 직원 및 서비스
You charge to park. This is crazy.
2024년 1월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 16일
Dear jeff,We are sorry for your frustrations with our parking fee. We do our best to keep our rates as competitive as possible. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. We hope to host you again for a more favorable guest experience.Sincerely,Rick MataGeneral Manager

10/10 - 훌륭해요

Matt

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 30일
Dear Matt, It’s great to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Rick Mata GM

10/10 - 훌륭해요

Mikayla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family stay
The king bed was very comfortable and the room had everything we needed, we did not end up using the sofa bed and all shared the main room. The staff was helpful and polite. The breakfast was delicious.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Mikayla,Nothing but positives during your recent stay at our Residence Inn? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets our staff and other travelers know that guests can count on a great stay here. Please come back soon!Best,Rick MataGeneral Manager

8/10 - 좋아요

Anessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 30일
Dear Anessa, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Rick Mata GM

10/10 - 훌륭해요

Robert 님, Jenks

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 30일
Dear Robert, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Rick Mata GM

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only improvement was the breakfast could have been hotter. Temp of food wasnt hot. Otherwise breakfast set up and presentation was fabulous
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear William,Thank you for choosing us, and I've taken note of your comments regarding breakfast. We appreciate your sincere feedback and hope to host you again.Best,Rick MataGeneral Manager

10/10 - 훌륭해요

JOSEPH

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Letitia

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 1일
Dear Letitia,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Rick MataGeneral Manager

6/10 - 괜찮아요

Josh

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing and very polite. Our stay was great except for the horrible smell of Marijuana that woke us up in the middle of the night. They did offer to move us rooms, but I didnt want to pack up mybfamily of 5 in the dead of night. Overall it was a very nice, spacious and clean room. I would stay here again l.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 31일
Dear Josh,While it is great that you would stay with us again, I regret that you detected an odor of smoke in your room. We are a smoke-free hotel and do our very best to obtain guest compliance. Again, on behalf of the staff and management - I offer our apologies. We appreciate your feedback and look forward to your return.Sincerely,Rick MataGeneral Manager

4/10 - 별로예요

Byron

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
It was clean, and the service was very good, but for a Marriott, the facility was subpar.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 31일
Dear Byron,It is nice to hear that you found our hotel clean and our service very good. I sincerely regret that our facility cast a negative light on your stay. We appreciate your feedback and will strive to do better. Thank you for your business, and we hope to deliver an improved visit next time.Sincerely,Rick MataGeneral Manager

10/10 - 훌륭해요

Michael

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a really nice place.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 29일
Dear Michael,Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back!Best,Rick MataGeneral Manager

10/10 - 훌륭해요

Oenia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 31일
Dear Oenia,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Rick MataGeneral Manager

10/10 - 훌륭해요

Stephanie

가족 여행
I enjoyed the arrangement of the room.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 25일
Dear Stephanie,It is wonderful to hear that you enjoyed your stay and the arrangement of your room. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Rick MataGeneral Manager

10/10 - 훌륭해요

Hector

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
Loved the size of the room. Enjoyed the morning breakfast and access to a gym.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 24일
Dear Hector,It's nice to hear from you! I am delighted to know that our spacious accommodations and well-appointed amenities made for an enjoyable stay and that our delicious breakfast was a great start to your day! We appreciate your taking the time to review our hotel, as we value your feedback! It was a pleasure to host you; we hope to welcome you back again soon.Best,Rick MataGeneral Manager

10/10 - 훌륭해요

Phylis 님, Atlanta

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: The staff 님, 2023년 12월 18일
Thank you for your kind words, we always strive to give our guests the best experience. We hope to see you again.

8/10 - 좋아요

Stephanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 31일
Dear Stephanie,Thank you for your time in sharing your kind review and please visit us again.Best,Rick MataGeneral Manager

8/10 - 좋아요

Ayana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Anne

2023년 12월에 1박 숙박함
답변 제공: The Staff 님, 2023년 12월 18일
Thank your for your kind words, we always strive to give our guests the best experience. We hope to see you again.

10/10 - 훌륭해요

Rebecca J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
As advertised.
Quick check in. Professional staff. Clean room. Vwry nice.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 6일
Dear Rebecca J,Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit.Best,Rick MataGeneral Manager

8/10 - 좋아요

Glenda

좋아요: 청결 상태, 직원 및 서비스
Everything was great, but received additional charges that we were not told about when we booked, such as $10 a night parking fee. Hotel had a lot of fees. There were no towels in the pool area, froze on way to room.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Dear Glenda,While we are pleased we provided a great stay, I am sorry that we did not exceed your expectations. We try to be as transparent as possible regarding our fees, so I regret that we fell short in this area and that towels had not been replenished in the pool area. Thank you for choosing us and we hope to host you again soon.Best,Rick MataGeneral Manager

10/10 - 훌륭해요

Jose

Good
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Dear Jose,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area.Best,Rick MataGeneral Manager

4/10 - 별로예요

Gary

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 30일
Dear Gary,Thank you for your review. We strive to meet every facet of the guest experience, so I regret that we let you down. We appreciate you choosing our hotel and we hope to welcome you again. Sincerely,Rick MataGeneral Manager

10/10 - 훌륭해요

Nathaniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The amenities and the surrounding area great. Perfect location for everything
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 22일
Dear Nathaniel,We are thrilled to hear that you had a first-rate experience at the Residence Inn by Marriott Kansas City Airport. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us!Best,Rick MataGeneral Manager

8/10 - 좋아요

Lauren

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 22일
Dear Lauren,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Rick MataGeneral Manager

10/10 - 훌륭해요

Janice

2023년 11월에 2박 숙박함
답변 제공: The Staff 님, 2023년 12월 18일
Thank your for your kind words, we always strive to give our guests the best experience. We hope to see you again.

8/10 - 좋아요

Randy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Very good breakfast
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 21일
Dear Randy,It is wonderful to hear that you enjoyed your stay as well as our breakfast. Thank you for choosing to join us and leaving us feedback. Please visit us again soon!Best,Rick MataGeneral Manager

10/10 - 훌륭해요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will be back!
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 20일
Dear Julie,Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon.Best,Rick MataGeneral Manager

10/10 - 훌륭해요

Joseph Christopher

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our room was amazing and so comfortable. My husband and I along with three of our children stayed there while we were on our way to a funeral. It was nice to know that everything related to our stay was on point and worry free.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 7일
Dear Joseph Christopher,It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Residence Inn by Marriott for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Kansas City.Best,Rick MataGeneral Manager

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good breakfast
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Dear Joe,Thank you for taking the time to provide a review! I'm thrilled to hear that you had a pleasant stay and that our fame-worthy breakfast was a great start to your day. Hosting you was a pleasure, and we look forward to the opportunity to welcome you again in the near future!Best,Rick MataGeneral Manager

8/10 - 좋아요

Isela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk was friendly and polite. The negative thing bout it was having kids no waffle maker our a option for a pancake something with syrup was the only ugh part but overall one of the better hotels I have stayed at.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Dear Isela,It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.Best,Rick MataGeneral Manager

10/10 - 훌륭해요

Christen

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 21일
Dear Christen,It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.Best,Rick MataGeneral Manager

8/10 - 좋아요

Michael 님, Gig Harbor

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good nights rest.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 29일
Dear Michael,Thank you for taking the time to write. I am delighted to hear of the comfort you experienced at our Residence Inn by Marriott Kansas City Airport. We enjoyed having you as our guest and hope to welcome you again soon.Best,Rick MataGeneral Manager

10/10 - 훌륭해요

Navessa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely clean, nice sized rooms with amazing staff. Breakfast was fresh and delicious
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 29일
Dear Navessa,It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our extremely clean accommodations, delicious breakfast, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. Thank you for taking the time to write, and please visit again soon. Best,Rick MataGeneral Manager

10/10 - 훌륭해요

MICHAELA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 25일
Dear MICHAELA,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Rick MataGeneral Manager

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 25일
Dear Kevin,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip!Best,Rick MataGeneral Manager

2/10 - 너무 별로예요

Lawrence

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were not what i reserved. there were issues with the rooms from door handles falling off to TVs that didnt work. furniture was damaged. tried to over charge me on one of the rooms
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 23일
Dear Lawrence,Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues and poor conditions in your room. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely,Rick MataGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was great! Nice facilities! Great breakfast!
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 23일
Dear Anonymous,It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Residence Inn for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Kansas City.Best,Rick MataGeneral Manager

10/10 - 훌륭해요

Matt

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I think the breakfast could have been better
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 23일
Dear Matt,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon.Best,Rick MataGeneral Manager