라운지

레지던스 인 바이 메리어트 캔자스 시티 컨트리클럽 플라자 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 584개 이용 후기 중 323개" "
평점 8 - 좋아요. 584개 이용 후기 중 153개" "
평점 6 - 괜찮아요. 584개 이용 후기 중 56개" "
평점 4 - 별로예요. 584개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 584개 이용 후기 중 22개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

Blair

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This property is quite dated. The pictures on Expedia were deceiving as far as the lobby and rooms are concerned. Our room in general was clean. We did find crumbs and pieces of crackers on the mattress of the pullout bed when making it for our kids to sleep on. The elevator was broken, so we had to carry our luggage up several flights of stairs. The front desk offered to comp us a King bed instead of Queen for the inconvenience. Lots of outside noise (sirens, cars racing) for most of the night. It was ok for a one night stay, but not sure we will return when we visit KC again. We enjoy Residence Inn (just stayed in Chicago several months ago), so we were disappointed when this location wasn’t up to their normal standards.
2024년 3월에 1박 숙박함
답변 제공: Heather 님, 2024년 3월 18일
Thank you for taking the time to let us know about your experience while staying with us. Your experience seems to be below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the cleanliness issue from occurring in the future. Unfortunately, the elevator repairs are out of our control at this time. We have been very diligent at sending our guests email prior to the arrival date to let them know in case they need to make other arrangements. We do understand that it is an inconvenience, and we are hoping that the repair company can get us back up and running soon. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 - 좋아요

Joshua

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotels elevator was unfortunately down during our stay was made aware of that when I made the reservation 2 months in advance. But when the time came to stay in the room I was in a walking boot, and they could only get me a room on the 3rd floor. So 3 flights of stairs every time we had to leave and come back. But since the elevator was down, they did not charge for parking, which is great. However when I got into the room, the ice maker in the freezer did not work, it was on for the 4 day stay, still made no ice. A huge red stain in the main room, and the sliding glass closet door was off its tracks when I checked in. I called the front desk and they offered to change me rooms, but it would be a few floors higher. I declined the new room, and just wanted to make them aware of the issues, so I wasn't held responsible. Noise levels not too bad, but could hear every time the person above us showered or flushed the toilet. Could hear the rushing water. But the hotel is in a great place, and is in the beautiful plaza area. Over all the staff was friendly and was as accommodating as they could be. Would stay again just due to the location of everything
2024년 3월에 3박 숙박함
답변 제공: Heather 님, 2024년 3월 16일
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always important for us to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of learning where we can grow. A great guest experience is what we strive for and it seem there is room for improvement with your room. We are also hoping that the elevator company can get up back up and running soon. We know that this is a huge inconvenience for both our guests and our staff. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 - 괜찮아요

Melissa De

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel really needs a renovation. Nothing like other Residence Inn. At arrival the lady on the desk was friendly, elevator was not working so she waved parking fee. Parking on 2nd floor was a little shady but we had no issues. Room was outdated, sofa/bed has stains and when we opened it to set the bed, it had chips inside so it was not clean properly. During the night the room next to ours #616 were either watching a game or something and they were very loud, we could tell there were multiple persons there since we could hear them since we reach the 6th floor. Beds was comfy, for the purpose of sleeping one night was okay but, I will not stay again. Breakfast was okay.
2024년 3월에 1박 숙박함
답변 제공: Heather 님, 2024년 3월 12일
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always good to hear feedback, as a way to improve our guest's experience. I would like to apologize for the noise disruption from another guest during your stay. Your feedback has been shared with the leadership team as a way of learning where we can grow, and know where we may have fallen short. A great guest experience is what we strive for. Once again, I appreciate you taking the time to share your feedback.

8/10 - 좋아요

nicholas m

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convient area
2024년 3월에 1박 숙박함
답변 제공: Heather 님, 2024년 3월 5일
Thank you for taking the time to let us know about your experience at our hotel. We hope that you come back again soon.

10/10 - 훌륭해요

Wanda M

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place and location. Super clean and comfortable.
2024년 1월에 2박 숙박함
답변 제공: Barbara 님, 2024년 3월 4일
Thank you for sharing will pass this along to our staff.

10/10 - 훌륭해요

Amy 님, omaha

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Easy to walk to shopping and restaurants.
2024년 2월에 1박 숙박함
답변 제공: Heather 님, 2024년 2월 18일
Thank you for taking the time to let us know about your experience at our hotel. We are pleased to hear that you enjoyed your stay. We hope to see you again soon!!

2/10 - 너무 별로예요

Aaron

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smelt like cigarette smoke. We requested a different room and they gave us one. The new room was not clean nor well kept so we cancelled our reservation and found a new place.
2024년 2월에 1박 숙박함
답변 제공: Barbara 님, 2024년 2월 5일
Thank you for your response we will address the issues.

4/10 - 별로예요

DON

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the worst Marriott I have ever stayed in. It's old, dirty, and smelly. Elevators are horribly slow and loud to the point of feeling dangerous. Most of the staff were very pleasant but check in took forever and we were the only customers checking in. Never Again!
2024년 1월에 2박 숙박함
답변 제공: Heather 님, 2024년 1월 30일
Thank your time in letting us know about your stay. I apologize for the inconvenience of the slow elevator. We are looking into the cause of this issue. Thank you,

10/10 - 훌륭해요

Daneka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Barbara 님, 2024년 1월 22일
Thank you for staying with us.

10/10 - 훌륭해요

Douglas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and I had a wonderful stay at the Residence Inn Country Club Plaza. The staff was outstanding. Breakfast was delicious. In short, a great place to enjoy!
2023년 12월에 1박 숙박함
답변 제공: Barbara 님, 2024년 1월 22일
Thank you for the kind words.

10/10 - 훌륭해요

Keri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Barbara 님, 2024년 1월 2일
Thank you for staying with us.

10/10 - 훌륭해요

Kate

2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 27일
Thank you for taking the time to let us know about your experience. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon, Happy Holidays!

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Barbara 님, 2024년 2월 5일
Thank you for your Response have a great day!

10/10 - 훌륭해요

Margueriette

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean & Friendly with Great Location
Hotel was friendly and clean. The staff went above and beyond with top notch customer service and the location was superb. My only complaint would be the beds were too firm.
2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 25일
Thank you so much for taking the time to let us know about your experience. We hope that you enjoyed your stay, and come back soon. Happy Holidays!!!

8/10 - 좋아요

RAQUEL

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recomiendo el hotel
Con una buena ubicacion, el hotel se encuentra a dos cuadras de Country Plaza, en donde hay muchas tiendas y restaurants . El hotel es comodo auqnue el lobby pequeño. El desayuno sencillo pero bueno.
2023년 12월에 2박 숙박함
답변 제공: Heather 님, 2023년 12월 19일
Thank you so much for taking the time to let us know how your experience was with us. I am very happy to hear that you enjoyed your stay with us. We hope that you come back again soon. Thank you again!

8/10 - 좋아요

darrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet and clean hotel. Right off the plaza for lots of shopping and eating options. Breakfast was not too appealing but was convenient.
2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 18일
Thank you for taking the time to let us know about your experience here at the Residence Inn Country Club Plaza. We appreciate your business and hope to see you again soon. Happy Holidays!

8/10 - 좋아요

Remington 님, Jay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel and has good service.
2023년 12월에 2박 숙박함
답변 제공: Heather 님, 2023년 12월 15일
Thank you for taking the time to let us know how your stay was at our hotel. We hope you enjoy your holidays, and we will see you again soon.

2/10 - 너무 별로예요

Valentina

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Over rated
Easily the worst so called “3-star” property we’ve ever stayed. Good location and service are the only positive aspects. However, incompetent building design for rooms not in the main building. For the others, Beds are next to your door, and next to the building entrance. We were awoken at 120am, 220am, 330am, 355am, 445am, 535am by said door slamming shut. Since quality sleep is my priority, this place fails, and we will NEVER stay at any Residence Inn again. In fact, I’ll hold a grudge against Marriot in total.
2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 15일
Thank you for taking the time to let us know how your stay was. I understand that the historical part of the hotel is less soundproof than the tower building. Guests either love it in that building, or do not. I hope that you decide to choose our hotel at another time and try a different room type.Happy Holidays,

10/10 - 훌륭해요

Nicole

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 15일
Thank you so much for taking the time to let us know that you enjoyed your stay with us. We hope to see you again soon. Happy Holidays!

10/10 - 훌륭해요

Randolph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything about the hotel was great. The only complaint I had was the shower handle leaking, which hurt the water pressure in the shower.
2023년 11월에 2박 숙박함
답변 제공: Heather 님, 2023년 12월 15일
Thank you for taking a moment to let us know you loved your stay. I will make sure that maintenance is watching the showers. I have entered a work order for this just in case it has not been addressed. We hope to see you again real soon. Happy Holidays!!

10/10 - 훌륭해요

Dennis

2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 25일
Thank you for taking the time to let us know about your experience. We hope that you will come back again soon.

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Night in the plaza
Everything was really good. The staff was wonderful. The water pressure in the rooms was atrocious. Certainly there is a little bit of wear and tear on the building but other than the water pressure overall it was a great place to stay with a great location.
2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 15일
Thank you for letting us know about your stay with us! I will look into the room that you stayed in, to have maintenance check it out. I hope you decide to stay with us again. Happy Holidays!

10/10 - 훌륭해요

Jill

2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 25일
Thank you for taking the time to let us know about your experience. We hope that you will come back again soon.

10/10 - 훌륭해요

Jim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 15일
Thank you for letting us know about your stay at the hotel. We appreciate your review and hope to see you again soon. Happy Holidays!!

8/10 - 좋아요

David

가족 여행
좋아요: 직원 및 서비스
Rooms are dated bathroom needs remodeling
2023년 11월에 2박 숙박함
답변 제공: Heather 님, 2023년 12월 15일
Thank you for taking the time to let us know about your experience with us. We hope to see you again soon.

8/10 - 좋아요

chesicka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Heather 님, 2023년 12월 15일
Thank you for taking the time to let us know about your experience with us. We hope to see you again soon.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Free convenient parking
2023년 11월에 2박 숙박함
답변 제공: Heather 님, 2023년 11월 22일
Thank you for the review and letting us know about your experience. I hope to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Heather 님, 2023년 11월 20일
Thank you for taking the time to let us know you had a great stay with us. We love to hear the wins. Please come back soon.

10/10 - 훌륭해요

Warrenetta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Heather 님, 2023년 11월 16일
Thank you so much for letting us know about your stay with us!! We LOVE to hear the success of your stay!!! Please come back soon!!

10/10 - 훌륭해요

SEKIEA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
It was a beautiful hotel and room. Very quiet neighborhood, walking distance to restaurants
2023년 11월에 2박 숙박함
답변 제공: Barbara 님, 2023년 11월 13일
Thank you for your feedback.

10/10 - 훌륭해요

Melissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Heather 님, 2023년 11월 1일
Thank you for taking the time to let us know about your experience here at the Residence Inn Country Club Plaza. We are very happy to hear that you enjoyed your stay!!! We look forward to seeing you again soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice folks to work with!
Matthew was great!
2023년 10월에 3박 숙박함
답변 제공: Heather 님, 2023년 10월 25일
Thank you so much for taking the time to let us know that you enjoyed your stay. I really appreciate hearing the great feedback. I will make sure to let Matthew know that you appreciated his hospitality. We hope that you come back soon.

6/10 - 괜찮아요

Courtney

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Heather 님, 2023년 10월 25일
Thank you for taking the time to rate your experience. I am sorry that we did not please you this time. Feel free to contact us directly to let us know what we could do to improve your experience.

2/10 - 너무 별로예요

Shawn

2023년 10월에 1박 숙박함
답변 제공: Heather 님, 2023년 11월 11일
Thank you for taking the time out of your busy day to let us know about your stay. If you could please contact us directly to let us know where we fell short, we would like to know.

10/10 - 훌륭해요

Kenny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great escape
My stay was great no issues at all very nice property
2023년 9월에 2박 숙박함
답변 제공: Heather 님, 2023년 10월 4일
Thank you so much for taking the time to let us know about your stay. WE really appreciate you giving us the opportunity to having you stay with us. We look forward to seeing you again soon.

10/10 - 훌륭해요

Susan

2023년 9월에 2박 숙박함
답변 제공: Heather 님, 2023년 10월 4일
Thank you so much for taking the time to let us know how your stay with us went. We appreciate hearing the successes. We cant wait to see you again soon.

10/10 - 훌륭해요

Paula 님, St. Louis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There for art fest two blocks away. Elevator needs work.
2023년 9월에 2박 숙박함
답변 제공: Heather 님, 2023년 10월 3일
Thank you for taking the time to let us know about your experience here at the Residence Inn Country Club Plaza. We hope that you will come back soon.

8/10 - 좋아요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was only one elevator for the whole hotel. We were on the 6th floor and the elevator took over 10 minutes to get to us one time. Not convenient for a larger hotel to only have one elevator. Otherwise very pleasant experience
2023년 9월에 1박 숙박함
답변 제공: Heather 님, 2023년 10월 3일
Thank you for taking the time to let us know about your experience with us. I know that it is frustrating for you with the one elevator. I wish I could get another as well. We hope that you do return to stay with us again. Thank you,

8/10 - 좋아요

James 님, Springfield

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were great and made the “extra” effort at least three different times. The breakfast was good—better than the average. And it was just a block from the center of the Country, Club Plaza, so we did not need to drive around much for dinner and entertainment.
2023년 9월에 2박 숙박함
답변 제공: Barbara 님, 2023년 9월 25일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Heather 님, 2023년 9월 21일
Thank you so much for taking the time out of your day to let us know about your stay. We love to hear the successes!!! We hope that you come back soon!!

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Suite Life at Residence Inn
We really enjoyed our stay at the Residence Inn near the Plaza in Kansas City. It was a great location as we were able to walk to many destinations near the hotel such as the Nelson-Atkins Museum of Art and the shops and restaurants in the Plaza. The staff was terrific. We enjoyed the people staffing the front desk. The breakfast crew and housekeeping staff were very responsive. Whenever I would thank them, they would thank me for choosing to stay at their hotel. Even after we checked out, the people at the front desk helped us out with a problem. Your staff there is a very valuable asset--I could not have been more pleased with how we were treated and assisted. Residence Inn by Marriott near the Plaza has now become our home away from home when we are in Kansas City.
2023년 9월에 2박 숙박함
답변 제공: Heather 님, 2023년 9월 5일
Thank you so much for taking the time to let us know about your stay. We love to hear when we succeed. I want to thank you again for staying with us and we look forward to seeing you again when you do return to KC!!!!

10/10 - 훌륭해요

Lindsey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay. Thank you!
2023년 9월에 2박 숙박함
답변 제공: Heather 님, 2023년 9월 5일
Thank you so much for taking the time to let us know about your stay!! I am please that you had a great stay. We look forward to seeing you again soon.

10/10 - 훌륭해요

Ed

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good overnight experience to visit the Country Club Plaza
2023년 8월에 1박 숙박함
답변 제공: Heather 님, 2023년 8월 29일
Thank you for taking the time to let us know about your stay!! We love to hear the good news. I hope that you come back and see us again soon!!

10/10 - 훌륭해요

Syron

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Staff were excellent and very professional and personal.
2023년 8월에 2박 숙박함
답변 제공: Heather 님, 2023년 8월 28일
Thank you for taking the time to let us know about your stay. I appreciate hearing the good news. We hope that you come back and see again soon.

10/10 - 훌륭해요

Hailey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Heather 님, 2023년 8월 29일
Thank you for taking the time to let us know about your stay!! We love to hear the good news. I hope that you come back and see us again soon!!

10/10 - 훌륭해요

Cheri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 6박 숙박함
답변 제공: Heather 님, 2023년 8월 28일
Thank you for taking the time to let us know about your stay. I appreciate hearing the good news. We hope that you come back and see again soon.

8/10 - 좋아요

laura

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about this stay was great - other than the single elevator that took forever and often went right by our 5th floor, so we ended up having to take the stairs!
2023년 8월에 2박 숙박함
답변 제공: Heather 님, 2023년 8월 18일
Oh Laura, I wanted to Thank you for letting us know about your stay!!! We enjoy hearing the wins. I do apologize about our elevator. I so wish we had more than one. Please come back and visit us again when you are in the area.

6/10 - 괜찮아요

Hence Brady

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
On the plaza but not what I expected
2023년 8월에 2박 숙박함
답변 제공: Heather 님, 2023년 8월 18일
Mr. Brady.I am sorry to hear that we did not live up to your expectations. I do hope that if you are in the area again that you give us another try.

10/10 - 훌륭해요

Pleh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe
2023년 8월에 1박 숙박함
답변 제공: Barb 님, 2023년 8월 16일
Thank you have a great day!!

10/10 - 훌륭해요

Javier

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, lots of stores near by and good places to eat. Service is wonderful
2023년 7월에 2박 숙박함
답변 제공: Barb 님, 2023년 8월 4일
Thank you for your feedback have a great day.