외관

슈퍼 8 바이 윈덤 레넥사 오버랜드 파크/몰 에어리어 여행 후기

2 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 1004개 이용 후기 중 214개" "
평점 8 - 좋아요. 1004개 이용 후기 중 264개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 199개" "
평점 4 - 별로예요. 1004개 이용 후기 중 158개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 169개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Destiny

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Okay, I just want to say that when you read the comments don’t be fooled, what you see in the pictures is not what it really looks like when you get there. When you we got there the first night I noticed that the air conditioner had a towel side between the wall and the air conditioner it’s self. The other thing that I noticed that we literally had only 10 channels on our TV. So when we woke up in the morning we went down to breakfast there was frost flakes and raisin brand cereal with two gallons on milk for everyone to share and waffles and white bread that was it. Oh wait and coffee so me and my family ended up going out to get breakfast so I believe this hotel should not say breakfast included at all. So as we were leaving there was police there and when we came back there were two cops outside. The only thing I can say about this hotel is that it smelled nice that’s it.

10/10 - 훌륭해요

Agapo

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Thomas

2024년 3월에 1박 숙박함

8/10 - 좋아요

DeAnn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, staff was vey nice. Bed was comfortable Breakfast was bad. No milk for cereal, no hot water for oatmeal. No liquid creamer for coffee. Do better.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Michael

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was cheap so theres that. Rooms were small. You cpuld hear everything from the rooms next to you. Breakfast was below average. But it was cheap with my rewards from expedia
2024년 2월에 1박 숙박함

4/10 - 별로예요

Ashley

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I originally booked for 2 nights in this hotel and I'm still waiting for the refund on my second night as I didn't stay. The lobby was clean/nice and front desk wasn't overly friendly but professional. I arrived after 3pm and was promptly put into a room that was still being cleaned. Housekeeping was nice though. The room was just ok. Screen on the window was broken, lock was barely hanging onto the door frame but usable. The shoeer took forever to get hot, but did eventually. But the reason I wasn't going to stay a second night? Within less than 24 hrs of being there, I found 4 roaches in my bathroom. Additionally, I went for breakfast around 9:30am on a Sunday and was told it was closed already after being told breakfast went until 10am. When I asked for a refund, they offered for me to move to another room but at this point, I simply wasn't comfortable with that.
2024년 1월에 2박 숙박함

8/10 - 좋아요

Zhennan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Pretty quiet.
2024년 1월에 1박 숙박함

8/10 - 좋아요

ALBA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They need improve the breakfast.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Martha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Is alright for price
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Aaron

2023년 12월에 1박 숙박함

8/10 - 좋아요

Paige

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Its great
We love the staff. When i come to kc i always stay here. Its not perfect but its comfy quiet and friendly. Close to all sorts if things.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Constance

별로예요: 숙박 시설 상태 및 시설
I really enjoyed this day overall the continental breakfast was an F minus and there was a couple. I guess they offer maybe weekly rates there with about five or six children in one room that got pretty noisy and didn’t allow for the peace I was looking for, also we did spot about two roaches in the restroom area and the tub did not function properly.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Danny

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
was noisy and fighting in the halls outside my room. for a place claimed as remodeled it was in poor shape. ladder in hall outside my room with ceiling tile out entire stay, ladder still in same spot next morning when leaving
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Adem

출장 여행
좋아요: 청결 상태
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Cynthia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best stay !
2023년 10월에 1박 숙박함

4/10 - 별로예요

james

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

james

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Terry

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
I was very tired and probably a bit cranky!! They were very nice to me. The only negative might be the outdated bathroom. The tub and shower needs to be replaced. If your a tall person the shower head is very low. You have to bend down to wash your hair.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Fadi

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This pets hotel
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 10월에 3박 숙박함

6/10 - 괜찮아요

Philip

좋아요: 객실의 편안함
Wouldn't recommend
We arrived around 7:15 but there was no one even in the motel to check us in. We had to call a phone number provided on the desk I tried twice with no answer. Another quest the was waiting to checkin called a finally got an answer. It took another 5 minutes or so for the person to get there. I don't think she had even been on the property because she came in the front door.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Aerle

별로예요: 청결 상태
2023년 10월에 3박 숙박함

8/10 - 좋아요

Sandra

단체 여행
좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Dorothy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dump
no elevator, dirty, smelled like curry. bad breakfast, raisin bran or waffles. Just an old dirty motel. should be raised.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Samantha

2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

Dorothy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
stay away
hallways needed vacumning terrible selection for breakfast waffle or raisin bran or toast Everything smelled like curry. generally unclean. will never return and very high price for the quality of the service
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Not bad other than the pet problem
I have a bad allergy to animals and this one (which we did not know ahead of time) is pet friendly. My toilet had been broken and glued. However, the bed was comfortable and the water in the shower was hot.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
Could be way better
Killed a few roaches in my room. Someones old sippy cup full of mikk left in the fridge. My kid almost drank that. Needed something from from desk no one there at the time called like the sign said no answer. Went without
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Shanedra

2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 10월 6일
Dear Shanedra,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

4/10 - 별로예요

cheryl

가족 여행
별로예요: 객실의 편안함
Disappointing
This room was listed as a 5 person room but only had two queen beds. This is all they have. No roll away beds. This hotel is not suitable for a family of 5 to stay in one room. The listing is misleading. The parking lot flooded and we could not get to our car without wading in ten inches of water. Breakfast was disappointing. The cereal was stale, there was one donut an hour before breakfast ended. It was very messy. They were nice, but could not resolve our room issues. No elevator, ice is only available on the bottom floor. It was quiet.
2023년 9월에 2박 숙박함
답변 제공: M 님, 2023년 9월 30일
Dear Cheryl,Thank you for taking the time to write a review of your recent stay at our hotel. We appreciate your feedback and take it very seriously. We apologize for the misleading listing and the flooding in the parking lot. We are working to improve our communication and maintenance procedures to prevent these issues from happening again. We are glad that you found our staff to be friendly and helpful, and that you had a quiet stay. We hope that you will give us another chance in the future.Sincerely,Management Team

4/10 - 별로예요

Kerri-Ann

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here!
This hotel was in terrible condition compared to the pictures. There was trash all over the parking lot. People drinking and partying on the side of the building. The side door didn’t even close all the way and lock even though it says you need to scan you room key to enter. There were groceries spilled in the stairwell and someone had left a bunch of sunflower seed shells on the windowsill in the stairwell. Upon arrival there was someone chilling in their pjs playing games on the stairs. There wasn’t an elevator which would have been nice to know before booking seeing as we were on the third floor. The whole hotel was hot and carpets didn’t look like they had been vacuumed in weeks. When we got into our room the AC was off and it was unbearably hot. Bathroom floor was dirty and the window screen was broken off on one side. When we went to put clothes in the dresser a roach ran out of the drawer which we killed. Luckily we didn’t find any more. When I went to wash my hands after using the restroom the water came out brown and did so each time we turned the water off and back on again. Huge stain on the side of the mattress on one of the beds. Overall we have never felt so uncomfortable and unsafe staying somewhere. Only reason we didn’t leave is because it was so late at night and a lot of places were booked up from the soccer tournament we were in town for. They charged entirely to much for a room that crappy. We will Never stay here again.
2023년 9월에 2박 숙박함
답변 제공: M 님, 2023년 9월 30일
Dear Kerri-Ann,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I understand that this is a basic hotel, but someone needs to know that this hotel is very dirty. The door to the laundry room is on the way to the rooms on the 1st floor and open and filthy. The public washers are in the hallway and so dirty. The room is old and there is mold in the bathroom and in the morning I found cockroaches in the bathroom. The room also had no working hair dryer and when I asked for a replacement the front desk wasn't able to accommodate.
2023년 9월에 2박 숙박함
답변 제공: M 님, 2023년 9월 30일
Dear Guest,We apologize for the dirty and unsatisfactory condition of your room. We are taking your feedback seriously and taking steps to improve. We will clean and disinfect the laundry room and hallways, and we will also inspect and repair all rooms for mold and other issues. We will also be working on increasing our supply of hair dryers so that we can better accommodate our guests' needs.Sincerely,Management Team

8/10 - 좋아요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok room, breakfast not good
Overnight stay as part of a longer trip. Room was good. Breakfast left a lot to be desired. Waffles or cold cereal were the only choices.
2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 9월 30일
Dear Cheryl,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

2/10 - 너무 별로예요

Peggy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty, sheets had stains, room smelled bad. I will not stay here again
2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 9월 22일
Dear Peggy,We’re alarmed to hear that you felt cleanliness wasn’t up to par. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We treat cleanliness as one of our highest priorities, especially amid such a global outbreak where guests are all more concerned about their overall well-being and safety. We are extremely sorry for letting you down this time! But we have it in us to improve and we request you to give us another chance to earn back your businessSincerely,Management Team

8/10 - 좋아요

Antonio

2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 10월 6일
Dear Antonio,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 - 좋아요

John

답변 제공: M 님, 2023년 9월 14일
Dear John,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Fridge in the room didn’t work correctly. TV would not turn on. Not much to choose from in the breakfast room, juice machine did not work. But staff was friendly and helpful. AC worked great!
2023년 9월에 2박 숙박함
답변 제공: M 님, 2023년 9월 14일
Dear Guest,Thank you for your feedback, and we're glad you appreciated our friendly staff and efficient AC. We apologize for the inconveniences you faced with the fridge, TV, and breakfast options. We'll address these issues promptly to ensure a better experience on your next visit.Best Regards,Management Team

6/10 - 괜찮아요

Amos

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 9월 14일
Dear Amos,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 - 별로예요

Jim

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
was givin the wrong room which had roaches in it, was givin different room but couldnt help looking out for more roaches. will not stay there again
2023년 9월에 2박 숙박함
답변 제공: M 님, 2023년 9월 14일
Dear Jim,We deeply regret the inconvenience you experienced during your stay. We apologize for the mix-up with your room and the presence of roaches. Your concerns have been addressed with our team to prevent such issues in the future. We hope you reconsider and give us another chance to provide you with a better experience next time.Sincerely,Management Team

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
So so.
Front desk staff was great and helpful but the place itself isnt what the photos try and sell you. I think people may also live in this hotel? Sketchy place with what looks like peoole loving put of hotel rooms. Pretty run down and wouldnt come back or ever brikg my family here. Spend more and go elsewhere. Would be good if you are here for 1 day and looking to dave money.
2023년 9월에 4박 숙박함
답변 제공: M 님, 2023년 9월 14일
Dear Guest,We appreciate your kind words about our front desk staff and apologize for any discrepancies in the presentation of our property. Rest assured, we take your feedback seriously and are continuously working on improvements. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more pleasant stay.Sincerely,Management Team

8/10 - 좋아요

Andrew

2023년 9월에 3박 숙박함
답변 제공: M 님, 2023년 9월 29일
Dear Andrew,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 - 별로예요

Crystal

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
My experience
First of all I booked 2 rooms, checked in they said you only have 1 room. Finally got 2 rooms, went to our room and there is a dead bug, our tv didn't work. The room was smaller than we normally stay in. Another bug in the bathroom. Overall experience wasn't too great
2023년 9월에 2박 숙박함
답변 제공: M 님, 2023년 9월 8일
Dear Crystal,We apologize for the initial room mix-up and inconveniences you encountered during your stay. Your feedback is essential, and we're addressing these issues to ensure a better experience for future guests. We hope you'll consider giving us another chance to provide you with a more satisfying stay.Sincerely,Management Team

2/10 - 너무 별로예요

Chris

2023년 7월에 1박 숙박함
답변 제공: M 님, 2023년 9월 8일
Dear Chris,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 - 너무 별로예요

Nancy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This 2 night stay was one of the worst I have ever experienced. The check in area was clean & shiny & the young man who helped me was very kind. The room we had reserved smelled like we had just walked into a den of smoking weed. I was given another room. The back door by the pool into the hotel was propped open with a rock at all times, 24/7. It was not safe. There was only 1 way for my husband to enter and that was down a long hall or stairs. As he cannot take stairs we opted for the long hall. Next morning the hallway smelled like weed because people were leaving their rooms. The breakfast was terrible. I will never stay in a Super 8 again.
2023년 8월에 2박 숙박함
답변 제공: M 님, 2023년 9월 2일
Dear Nancy,Thank you for your feedback, and we apologize for the inconveniences you encountered during your stay. We're glad you found our check-in area and staff welcoming. We take your concerns seriously and will address the room odor issue and security concerns immediately. We hope you reconsider and give us another chance to provide you with a better experience in the future.Sincerely,Management Team

6/10 - 괜찮아요

Sherman

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for short term stay.
2023년 8월에 1박 숙박함
답변 제공: M 님, 2023년 9월 2일
Dear Sherman,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

10/10 - 훌륭해요

Margarita

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Upset that room was not cleaned. And room has like sewer off or coming from drain’s
2023년 8월에 2박 숙박함
답변 제공: M 님, 2023년 9월 2일
Dear Margarita,We apologize for the inconvenience you experienced with the cleanliness of your room. Our housekeeping team will address this issue immediately. Your feedback regarding the sewer odor is noted, and we will investigate and rectify it promptly for a more pleasant stay in the future. Thank you for bringing these concerns to our attention.Best Regards,Management Team

2/10 - 너무 별로예요

Renee

2023년 8월에 2박 숙박함
답변 제공: M 님, 2023년 9월 14일
Dear Renee,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 - 괜찮아요

Daniel

The room was okay but it was extremely hot when we opened the door. The air was not on and a window was slightly open on a 100 degree day! It took a few hours to get the room cooled off.
2023년 8월에 1박 숙박함
답변 제공: M 님, 2023년 8월 24일
Dear Daniel,We apologize for the inconvenience you experienced with the room temperature. Your feedback is valuable to us, and we'll work on ensuring a comfortable environment upon your next visit. Thank you for bringing this to our attention.Sincerely,Management Team

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s bad
2023년 8월에 1박 숙박함
답변 제공: M 님, 2023년 8월 24일
Dear John,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team