Dear Gregorio, Thank you for sharing your review. We deeply regret the inconvenience caused by the delay in providing you with a clean room. This falls below the standard of service we aim to deliver. We understand the frustration and disappointment this situation may have caused. Rest assured, we are taking immediate steps to address these issues to prevent recurrence. Your feedback is crucial to us, and we appreciate you bringing this matter to our attention. We hope to regain your trust on future visits.Sincerely,Hotel Management

Dear Sergio, Thank you for sharing your review. We deeply regret the inconvenience you experienced due to the unavailability of a room. Your comfort and satisfaction are our utmost priorities, and we apologize for falling short of meeting your expectations. We understand the frustration this situation may have caused, and we assure you that we are taking steps to prevent such occurrences in the future. Please accept our sincerest apologies for any inconvenience caused, and we hope for the opportunity to welcome you back for a much-improved experience. Sincerely,Hotel Management

Dear Susana, Thank you for sharing your review. We sincerely apologize for not being able to accommodate the room you booked upon your arrival and regret any delay in our assistance. We understand the frustration and discomfort while traveling with your children. Please know that we make every effort to fulfill our commitment. We hope to make it right on your future visit. Additionally, we appreciate your feedback regarding the cleanliness and external disturbances and will address them accordingly. We hope to regain your trust on your next visit.Sincerely,Hotel Management

Dear Derrick, Thank you for being our guest and sharing your review. We're sorry to learn that cleanliness standards were not met during your stay. Maintaining a pristine environment is a top priority, and we regret that we failed to deliver on this fundamental aspect. Your comments are concerning, and we'll address them promptly with our housekeeping team to prevent such issues from recurring. Please accept our sincere apologies, and we hope you'll consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely,Hotel Management

Dear Jocelyn, Thank you for your feedback. We are pleased you had a pleasant experience at Extended Stay America. Providing a comfortable and enjoyable stay is our priority, and we're glad we met your expectations. We appreciate your support and hope to welcome you back for another great stay in the future.Sincerely,Hotel Management

Dear Justin, We are genuinely disappointed to learn about the issues you experienced during your visit. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are glad you liked our service, so we hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerely,Hotel Management

Dear Mike, We sincerely apologize for the inconvenience you encountered during your stay with us. It is disheartening to learn about the issues you encountered, and we deeply regret that our team was not available to address your concerns promptly. This is not the experience we aim to provide our guests, and we are committed to addressing these issues to prevent any recurrence. We understand your disappointment, and we would like to make things right. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management

Dear Sarah, We sincerely apologize for the multiple issues you encountered during your stay. Your experience falls well below the standards we strive to maintain. Please accept our heartfelt apologies for any inconvenience caused by the lack of hand soap, lack of hospitality, and the presence of pests. We understand the importance of a comfortable and clean stay, and we are taking immediate action to address your concerns, including pest control measures. We appreciate your valuable feedback, and we are committed to making improvements to ensure a better experience for our guests in the future. If you decide to give us another chance, we would be grateful for the opportunity to provide you with the quality stay you deserve.Sincerely,Hotel Management

Dear Bryant, We deeply regret that you experienced concerns during your stay. Please accept our sincere apologies for the cleanliness issues and any inconvenience caused. Our team is taking immediate action to address and rectify this issue. We appreciate your feedback, as it assists us in maintaining the highest standards. We are committed to ensuring a comfortable and pest-free environment for all our guests. Should your travels bring you back to the area, we would be grateful for the chance to provide you with an improved stay.Sincerely,Hotel Management

Dear Brian, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported regarding bugs. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. Thank you once more, and we hope you will visit us again.Sincerely,Hotel Management

Dear Jerry, Thank you for taking the time to review your stay with us. We sincerely regret that your room was not available upon your arrival. We understand the importance of a smooth check-in process, and we apologize that this was not your experience. We are also sorry for your room's housekeeping oversights and issues with the in-room amenities. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely, Hotel Management

Dear Amanda, Please accept our apologies for the poor service you have received and for the problems you encountered. We know a first impression is essential, and what you experience is different. We also apologize for any disappointment with our suite's cleanliness. Our team is already at work to check and correct them. Give us another chance, and we promise you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management

Dear Morgan, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

Dear Maurice, Thank you for choosing Extended Stay America. Your review was a pleasure to read, and we are delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Christine, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please feel free to reach out to us at the hotel for any assistance. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Edwin R, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We have noted the concerns outlined in your review. We are taking appropriate steps to ensure future guests do not encounter the same issues. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Thank you!Sincerely,Hotel Management

Dear Melissa, Thank you for being our guest. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Guest, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management

Keith, Please accept our apologies for not meeting your expectations. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. If you wish to discuss any of your concerns further, please do not hesitate to reach out to us directly. We look forward to hearing from you.Sincerely,Hotel Management

Thank you for your review. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Gary. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

We are so happy that you allowed WoodSpring Suites to host you and provide you with an excellent stay! Thanks for being our guest! We look forward to your next amazing stay!

Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.

We apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We do hope that our hardworking staff was able to address those concerns. We can't thank you enough for taking the time to let us know how we are coming across and would love to have you back the next time your travels bring you to the area.