I was so excited to stay at this hotel, I heard the pool was fantastic. However, from the moment of booking I was off to a bad start. This hotel charges OUTRAGEOUS fees, the fees were more than double the room-rate. I definitely did not mean to hit confirm, that was an accident after I saw the fees, but I hit confirm and it was downhill from there.
Check-in- The hotel was pretty and looked very clean upon walk-in, but the loveliness was cancelled out by the down-right rude front desk/ check in attendant. She was not a nice person, very short with me, a little sarcastic even. I did not feel welcome and I found out there that the room I had booked was a "private owner" room, not the actual hotel room. The check in lady then treated me like a second or third class citizen and showed no genuine aloha.
Pool was great, but super slow service and not enough umbrellas or shady areas or side tables next to beach chairs.
The room: The room was okay, it was cute, small. It was relatively clean, but the toilet wasn't even flushed, I guess the cleaners forgot that part. Eww. As for comfort, the beds were TERRIBLE. I booked thinking I was getting a select comfort bed, but got a squeaky, hard, uncomfortable bed, which is important to me as I have a bad back.
I will NEVER stay here again, just not worth the money paid at all. I could have stayed at a much much nicer resort for the total price paid and get better service, I really regret staying here. Lesson learned.