2 개의 야외 수영장, 수영장 파라솔
예약 가능 여부 확인

힐튼 가든 인 카우아이 와일루아 베이, 하와이 여행 후기

3.5 out of 5
힐튼 가든 인 카우아이 와일루아 베이, 하와이
3-5920 Kuhio Hwy, Lihue, HI

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 443개" "
평점 8 - 좋아요. 1002개 이용 후기 중 296개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 148개" "
평점 4 - 별로예요. 1002개 이용 후기 중 72개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 43개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Hyun Kyung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 좋은 호텔
화려하지는 않지만, 꼭 필요한 서비스는 모두 제공되는 훌륭한 호텔이었습니다. 가성비 좋은 호텔로 추천하고 싶습니다.
2020년 3월에 3박 숙박함
답변 제공: ab 님, 2020년 4월 7일
Thank you so much for your time sharing your experienced. We hope to see you again next time

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
Not bad except poor laundry service
Location is good. She's just 10 minute far from the air port. The welcoming drink was very pleasure. When you ask the big one, they'll make a good Maitai to you. But the room door was too old and steef, I have to slam the door everytime I close it. And the laundry machine was worst thing in there. 2 washing machine and 3 dry machine are there, but 2 dry machine was Out of order. So many queues waiting to use the dryer only left one. Beside washing machine doesn't accept some credit card moreover eat my coins! The recept said the laudry part is not there responsibility so cannot refund my coins. I think the hotel rather not provide the service if they keep running the service like that.
2019년 9월에 2박 숙박함
답변 제공: Jim 님, 2019년 10월 20일
Aloha! Mahalo for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our Laundry Vendor so that we can continually improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. Mahalo!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함
답변 제공: JIm 님, 2019년 10월 20일
Aloha! Mahalo for leaving us such a wonderful score. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편하게 쉬는
공항에서 가까운 편이고 주변에 식당은 10분 정도 걸어가면 됩니다.
2018년 12월에 3박 숙박함

8/10 - 좋아요

Margie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ukulele free lessons were awesome. The staff super friendly. Wish the beach was open.
2024년 4월에 7박 숙박함

6/10 - 괜찮아요

Eva

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Stayed for 5 nights and they didn’t come clean the room other than that it was a good experience!
2024년 4월에 5박 숙박함
답변 제공: Leila Ellamar 님, 2024년 4월 24일
Aloha Eva, Thank you so much for your feedback! We hope you enjoyed your stay with us and we hope to see you in the future!

8/10 - 좋아요

Prudence

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Only stayed for the night. Enjoyed the Tiki Bar/Lounge. Arrived later in the afternoon, so I got to have a couple happy hour beverages and a bite to eat. Left early the next morning. Ice machine was out of order on my floor. Overall, it was fine for my stay.
2024년 4월에 1박 숙박함
답변 제공: Brian Min 님, 2024년 4월 23일
Aloha Prudence,Thank you for choosing to stay with us and sharing your feedback. We are glad to hear you enjoyed your stay and look forward to seeing you again in the near future.Mahalo.

4/10 - 별로예요

Cameron

단체 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived to the property the room that were put in did not have a function door panel. Our key cards would not work. We called maintenance they worked on it. They said it would work and then the next morning it did not work, and we had to go back to the front desk to have them call maintenance again. This went on for 3 days and we had to call maintenance 7 times each time to get into our room before they moved us rooms. They did not offer any support or discount for the inconvenience. They never once came by to clean our room even though our door hanger said we wanted it cleaned. They do not tell you about the free waters you are supposed to get, they do not offer breakfast vouchers for your stay. My friend had cockroaches in her room. They gave away another friends room. Honestly, I would just pay more for a better place rather than staying here where they post cheaper rooms, but it's not worth the extra charges you receive and the multiple inconveniences without being offered any sort of a discount.
2024년 4월에 7박 숙박함
답변 제공: Brian Min 님, 2024년 4월 22일
Aloha Cameron,Thank you for choosing to stay with us and sharing your feedback. I am sorry to hear we did not meet your expectations. We will use your feedback to improve our service and product.Mahalo

10/10 - 훌륭해요

Danielle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff, clean and relaxing!
2024년 4월에 1박 숙박함
답변 제공: Brian Min 님, 2024년 4월 22일
Aloha Danielle,Thank you for choosing to stay with us and sharing your feedback. We hope to see you again in the near future.Mahalo

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, great staff, fun activities.
2024년 4월에 1박 숙박함
답변 제공: Brian Min 님, 2024년 4월 22일
Aloha Melissa,Thank you for choosing to stay with us and sharing your feedback. We hope to see you again in the near future.Mahalo

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스
Very convenient location right beside Lydgate Beach Park. Food service is very limited although the items I ordered were good. The hotel itself is dated. And the resort fee is a joke—it got me two promotional water bottles and a pool towel.
2024년 4월에 3박 숙박함
답변 제공: Brian Min 님, 2024년 4월 12일
Dear Valued Guest,Thank you for choosing to stay with us and sharing your feedback. We look forward to hosting you again in the near future.Mahalo.

10/10 - 훌륭해요

Paola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very nice
2024년 4월에 1박 숙박함
답변 제공: Brian Min 님, 2024년 4월 8일
Aloha Paola,Thank you for choosing to stay with us and sharing your experience. We hope to see you again in the near future.Mahalo.

10/10 - 훌륭해요

KATHERINE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No complaints
2024년 3월에 7박 숙박함
답변 제공: Brian Min 님, 2024년 4월 6일
Dear Katherine, Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

2/10 - 너무 별로예요

Marilyn J.

별로예요: 청결 상태, 직원 및 서비스
customer service. Treated like a left over. The first room was on the lowest floor looking at a service truck. We asked for a room with a tub and they moved us up one floor looking at the top of truck. We were there for three full days and two half days and when we checked out they tried to charge me $608.00 for hotel amenites. We were never there. Prior to getting to the hotel experience we stopped at a counter for Hawian Airlines in Maui to simply ask how do we pick our seats for our return flight back to Seatac and we were told by customer service ,who looked at our flight, that we had not rights or ability to ask for seats. He we were nothing and we would get what they decided.
2024년 3월에 4박 숙박함
답변 제공: Brian Min 님, 2024년 4월 6일
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

2/10 - 너무 별로예요

Diana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not in the condition we expected, service was poor, was expecting free parking and breakfast as advertised by expedia. Was very expensive resort fee for a poorly ran dirty resort.
2024년 3월에 6박 숙박함
답변 제공: Brian Min 님, 2024년 4월 6일
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

4/10 - 별로예요

danni

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Brian Min 님, 2024년 4월 6일
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

8/10 - 좋아요

Jeremias

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
AC is very loud
2024년 3월에 6박 숙박함
답변 제공: Brian Min 님, 2024년 4월 6일
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

10/10 - 훌륭해요

Richard Dean 님, Carson City

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Aw
2024년 3월에 5박 숙박함
답변 제공: Brian Min 님, 2024년 4월 6일
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly and the property has direct access to the beach. We could walk to several different places to eat and coffee shops. There is a Safeway near by to things you may need.
2024년 3월에 7박 숙박함
답변 제공: Brian Min 님, 2024년 4월 6일
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

8/10 - 좋아요

Kajal

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Found bugs in room. Staff is not very supportive. Breakfast should be complimentory.
2024년 3월에 2박 숙박함
답변 제공: Brian Min 님, 2024년 4월 6일
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

10/10 - 훌륭해요

Isaac Joseph Leopold 님, Las Vegas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay! Good food and great staff. Only complaint is the parking and resort fees but at checkout. The hotel is away from anyone wanting to park there. There’s not security and plenty of parking. They don’t need to nickel and dime you for it $25 a day!!
2024년 3월에 4박 숙박함
답변 제공: Brian Min 님, 2024년 4월 6일
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Brian Min 님, 2024년 4월 6일
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Brian Min 님, 2024년 3월 13일
Dear Jose,Thank you for choosing to stay with us and sharing your feedback. We appreciate your business and look forward to hosting you again in the near future.Mahalo.

10/10 - 훌륭해요

Suzanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean property and staff were extremely nice and welcoming. I loved the access to the beach and it was very safe! Overall a great stay!
2024년 2월에 9박 숙박함
답변 제공: Brian Min 님, 2024년 3월 13일
Dear Suzanna,Thank you for choosing to stay with us and sharing your feedback. We appreciate your business and look forward to hosting you again in the near future.Mahalo.

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice beach area near by
2024년 3월에 6박 숙박함
답변 제공: Brian Min 님, 2024년 3월 13일
Dear Melanie,Thank you for choosing to stay with us and sharing your feedback. We appreciate your business and look forward to hosting you again in the near future.Mahalo.

10/10 - 훌륭해요

Earl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location! Beach was pretty, staff and extra activities available. Clean and quiet yet you know others had to be there
2024년 2월에 7박 숙박함
답변 제공: Brian Min 님, 2024년 3월 13일
Dear Earl,Thank you for choosing to stay with us and sharing your feedback. We appreciate your business and look forward to hosting you again in the near future.Mahalo.

6/10 - 괜찮아요

Natasha Elaine

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property itself is very nice and maintained. The rooms are nice, we had a cottage which was off to the side and more secluded from the main hotel. The one downfall was the housekeeping. The first night they came and cleaned very well. Second day they didn’t come at all so we had to go get more towels from the front desk which wasn’t a big deal. The third day they came, changed our bed linens and left towels and that’s it. We were completely out of toilet paper and on top of that they either threw away or took a bag and two brand new boxes of feminine products I had in the bathroom. When I called the front desk they said that the housekeeping staff doesn’t touch anything unless it’s inside the garbage. Well that just isn’t true because this stuff definitely wasn’t in the garbage. All she said was we will tell the housekeeping staff. Didn’t offer to make it right or anything. Very very frustrating. So from that point on we didn’t want them in the room at all so we kept the hang tag on the door stating we didn’t need housekeeping. We stayed 5 nights total. The location is perfect honestly, very close to the airport and right outside Kaapa which was great. Overall a decent stay but I probably wouldn’t book here again because of the housekeeping experience.
2024년 2월에 6박 숙박함
답변 제공: Brian Min 님, 2024년 3월 8일
Dear Natasha,Thank you for staying with us and sharing your experience. We apologize for not meeting your expectations. We will use your comments to further enhance guest experience and service.Mahalo.

10/10 - 훌륭해요

Ankit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent property
2024년 2월에 3박 숙박함
답변 제공: Brian Min 님, 2024년 2월 21일
Dear Valued Guest, Thank you for choosing to stay with us and sharing your feedback. We appreciate your feedback and look forward to welcoming you back in the near future.Mahalo.

8/10 - 좋아요

David R

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
I wish I'd known up front about the $25/day for parking and another $25/day "resort fee". We felt a bit like it was bait and switch. Also, I think the place is a bit run down. I understand they are probably still digging out from the Covid years, so it's understandable. But a nice walkway to the beach wouldn't be too costly. Instead, it's a worn old dirt path. Come on, this is the Hilton!
2024년 2월에 6박 숙박함
답변 제공: Brian Min 님, 2024년 2월 21일
Dear Valued Guest, Thank you for choosing to stay with us and sharing your feedback. We appreciate your feedback and look forward to welcoming you back in the near future.Mahalo.

4/10 - 별로예요

Pha

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were not friendly. When I arrived they were not very welcoming. Also, they offer fish feeding as an activity offered by the hotel. The first day when we wanted to participate, we came to the lobby and found no staff there for the activity. At 7:59 which is 1 minute before the activity I asked the staff if they were doing fish feeding at 8am. She said “yeah, in 2 minutes.” After waiting for a bit, 8:09 am, no one came. A man, who also is staying at the hotel saw us standing by the Koi fish pond and he said, “Did you know you can go up to the front desk and ask for some food to feed the fish?” That’s when I found out that this is what I had to do. The staff who I asked didn’t care to help and never bothered to check back with me. Another frustrating thing too is that I had called 6 months ahead of time when I reserved the hotel that I had an elderly in a wheelchair and 3 young kids. I needed two rooms next to each other and did not want to be far apart from them. They said ok and it was settled but when we got there it was not the case. We finally did get it resolved eventually but we were one room away from each other. After two days there were cockroaches in one of the rooms. So we ended up splitting up and my 2 kids and elderly mom had to be far away in another direction of the wing. This was very upsetting. Another disappointment is that they charge a parking fee per day and a resort fee per day. This is ridiculous! The resort fee should include the parking fee.
2024년 2월에 7박 숙박함
답변 제공: Brian Min 님, 2024년 2월 21일
Dear Valued Guest, Thank you for choosing to stay with us and sharing your feedback. We appreciate your feedback and look forward to welcoming you back in the near future.Mahalo.

6/10 - 괜찮아요

Jessica

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Brian Min 님, 2024년 2월 21일
Dear Valued Guest, Thank you for choosing to stay with us and sharing your feedback. We appreciate your feedback and look forward to welcoming you back in the near future.Mahalo.

10/10 - 훌륭해요

Thomas J.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing we did not like was paying $25 a day to park. It was not on the web site when I booked.
2024년 2월에 5박 숙박함
답변 제공: Brian Min 님, 2024년 2월 13일
Aloha ThomasThank you for choosing to stay with us and sharing your feedback. We appreciate your feedback and look forward to hosting you again in the near future.

10/10 - 훌륭해요

Maura

2024년 1월에 6박 숙박함
답변 제공: Brian Min 님, 2024년 4월 6일
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

6/10 - 괜찮아요

Jose

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Brian Min 님, 2024년 2월 13일
Aloha Jose,Thank you for choosing to stay with us and sharing your feedback. We appreciate your feedback and look forward to hosting you again in the near future.

10/10 - 훌륭해요

Irving

연인과의 여행
좋아요: 편의 시설/서비스
It felt Hawaiian notgeneric
2024년 2월에 6박 숙박함
답변 제공: Brian Min 님, 2024년 2월 9일
Aloha Valued Guest,Thank you for sharing your feedback. We look forward to hosting you again in the near future.Mahalo.

6/10 - 괜찮아요

Tracy

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I had a lot of ants in our room and i didn’t even have food in there. Had them come and spray but they still came around
2023년 12월에 6박 숙박함
답변 제공: Brian Min 님, 2024년 2월 7일
Dear Tracy,Thank you for choosing to stay with us and sharing your feedback. I am sorry to hear that we did not meet your expectations. We will use your feedback to improve our service and products moving forward.Mahalo.

6/10 - 괜찮아요

Ghaznavi

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 3박 숙박함
답변 제공: Brian Min 님, 2024년 2월 7일
Dear Ghaznavi,Thank you for your feedback. We look forward to hosting you in the near future. Mahalo

10/10 - 훌륭해요

Tammy S.

2024년 1월에 1박 숙박함
답변 제공: Brian Min 님, 2024년 4월 6일
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel grounds and adjacent park and beach were gorgeous and easy to enjoy by foot.
2024년 1월에 3박 숙박함
답변 제공: Brian Min 님, 2024년 2월 1일
Aloha Andrew,Thank you for choosing to stay with us and sharing your feedback. We hope to see you again in the near future.Mahalo

8/10 - 좋아요

il gon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to beach and everyone kind. But swimming pool is old.
2024년 1월에 5박 숙박함
답변 제공: Brian Min 님, 2024년 1월 31일
Aloha il gon,Thank you for your feedback and choosing to stay with us. We hope to see you again in the near future.Mahalo

6/10 - 괜찮아요

Eric

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Brian Min 님, 2024년 1월 31일
Aloha Eric,Thank you for your feedback and choosing to stay with us. We hope to see you again in the near future.Mahalo

10/10 - 훌륭해요

diane

2024년 1월에 1박 숙박함
답변 제공: Brian Min 님, 2024년 1월 19일
Aloha Diane,Thank you for staying with us and sharing your feedback. We appreciate your feedback and hope to see you again in the near future.Mahalo

4/10 - 별로예요

Joanna

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall maintenance was lacking. Coffeemaker didn’t work, hot tub wasn’t open when we wanted to use it. It seemed that our AC was about to go out even though it continued to work very loudly. We like the location but probably would not stay here again for the price we paid.
2024년 1월에 4박 숙박함
답변 제공: Brian Min 님, 2024년 1월 11일
Aloha Joanna,Thank you for choosing to stay with us and sharing your experience. We are sorry to hear that we did not meet your expectations. We will use your feedback to improve our service and prducts.Mahalo

2/10 - 너무 별로예요

Joann

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was misleading online it looked a lot cleaner and a closer ocean view. We had mold in the bathroom stains on the carpet and sofa pull out, and when we checked in the front desk girl was not friendly and helpful. There was no bellboy or valet parking we checked out the next day we would never stay at this property again.
2023년 12월에 6박 숙박함
답변 제공: Brian Min 님, 2024년 1월 8일
Aloha Joann,Thank you for choosing to stay with us and sharing your feedback. We are sorry to hear that we did not meet your expectations. We will use your feedback to improve our service and products.Mahalo

2/10 - 너무 별로예요

bruno

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible experieience at Hilton Garden Inn. in 6 days they cleaned the rooms only three times, even if we asked the full service everyday. The personnel was not very friendly with us when we told them about the problems. Their answer was always: "it is too late now, nobody can clean the room at the moment. we will clean it tomorrow". In addition the air conditioning filters were in very bad condition, and I assume they can be harmful for guests' health!!! The hotel at some point was also out of shower gel. Rooms are not as luminous as shown in the pictures. overall considering that we spent 10k for 6 nights (for 2 rooms) the value for money was also very bad. Therefore i do not suggest this strcuture to anybody!
2023년 12월에 7박 숙박함
답변 제공: Brian Min 님, 2024년 1월 7일
Aloha Bruno,thank you for choosing to stay with us and sharing your feedback. I am sorry to hear that we did not meet your expectations. We will use your comment to further enhance our service and products. We hope you give us another change in the near future.Mahalo

4/10 - 별로예요

Dipali

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
We had booked a cottage which is costly option since we have 2 kids. It was raining heavily when we reached so the reception lady said we will have to walk to the cottage and get wet and it wont fit 4 people or move to a smaller room. The smaller room was the cheapest option. She didnt refund us the difference in charges neither gave us any other way to compensate for. She wasnt at all helpful and her attitude was take it or leave it. We had flown for more that 13 hrs and kids were tired and we didnt have the capacity to argue with her and just took the keys and let her have way with the whole situstion.
2023년 12월에 3박 숙박함
답변 제공: Brian Min 님, 2024년 1월 7일
Aloha Dipali,thank you for choosing to stay with us and sharing your feedback. I am sorry to hear that we did not meet your expectations. We will use your comment to further enhance our service and products. We hope you give us another change in the near future.Mahalo

6/10 - 괜찮아요

Leif

가족 여행
좋아요: 편의 시설/서비스
Just an ok hotel. No doors on the shower made it really hard to keep the bathroom dry. There was a $25 a day “activity fee” which I wasn’t expecting and seemed to offer very little. Supposedly, bike rentals were included with this fee, but the bikes were at another company 2 miles away and you had to reserve a specific time. There’s a concierge, which is mostly staffed by a sign that says “be back soon”. The tiki bar had a great hamburger and the beach the hotel is located on is great.
2023년 12월에 5박 숙박함
답변 제공: Brian Min 님, 2024년 1월 3일
Aloha Leif,Thank you for your feedback.We look forward to seeing you in the near future.Mahalo

10/10 - 훌륭해요

Raheel

2023년 12월에 2박 숙박함
답변 제공: Brian Min 님, 2024년 1월 3일
Aloha Raheel,Thank you for your feedback.We look forward to seeing you in the near future.Mahalo

2/10 - 너무 별로예요

Black

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Brian Min 님, 2024년 1월 3일
Aloha Black,Thank you for your feedback.We look forward to seeing you in the near future.Mahalo

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room but lousy lunch/dinner
This is a very nice hotel to stay at. The main restaurant open for breakfast. You had to go to tike hut if you want lunch and dinner. It rained a couple of days so you had to walk in the rain to get food. Limited under cover seating. The workers were great and very helpful.
2023년 12월에 4박 숙박함
답변 제공: Brian Min 님, 2024년 1월 3일
Aloha William,Thank you for your feedback.We look forward to seeing you in the near future.Mahalo