Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management

Dear Alexus, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Jamie, Thank you for sharing your reviews and informing us about the smell issues you encountered. Further, we shall work with our housekeeping team to address the problems you mentioned and ensure they are not repeated. Smoking is never allowed on our hotel premises. Our front desk team is accommodating and available 24/7 to help you. On the positive side, you were pleased with our helpful team, and you had a pleasant time. Please allow us another chance to serve you; we hope to earn your trust by providing the outstanding stay you deserve.Sincerely,Hotel Management

Dear Chris, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management

Dear Dymun, We are pleased to know you enjoyed your stay at Extended Stay America. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to Atlanta.Sincerely,Hotel Management

Dear Whitney, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Tondolyn, Thank you for leaving such kind comments about your recent stay at our hotel. We are thrilled to hear that our staff played a significant role in making your stay memorable. Your feedback means a lot to us as we strive to provide exceptional service to our guests. We would be honored to have the opportunity to host you again shortly at Extended Stay America.Sincerely,Hotel Management

Dear Tondolyn, Thank you for choosing Extended Stay America. It is nice that you were happy with your visit and had a wonderful time with our staff. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

Dear Kathy, Thank you for your feedback. We sincerely apologize for any confusion or miscommunication caused regarding our deposit policies. We never intend to make our guests feel unwelcome or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Brian, Thank you for staying with us and sharing your review. We are sorry to learn about the inconvenience with the lack of an ice machine and the door being propped open. We will address these issues with our team to ensure that proper amenities are available and that safety and security measures are followed. Your comfort and satisfaction are our priorities, and we appreciate your understanding as we work to improve our services. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Chris, Thank you for taking the time to review your stay. It is nice to know you had a pleasant time and were pleased with our location. However, we are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, comfortable suite; we will work with our staff to ensure this is an isolated issue. Our team is already at work to fix the problem. Please give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely,Hotel Management

Dear Tondolyn, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Aiken-Augusta, We appreciate your feedback and apologize for any inconvenience. We take cleanliness seriously, and your comments are concerning. Rest assured, we will address these matters to enhance our guests' experience. We hope you will consider us again the next time you are in the area. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Alfian, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Bill, Thank you for staying with us and sharing your experience with fellow travelers. We are glad you enjoyed your stay and loved the hospitable service our team provided. Moreover, we're pleased that you loved the cleanliness and quietness of our accommodation. We take pride in providing our guests with a clean and welcoming environment, so it's great to know our efforts have paid off. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your concerns with us. We apologize for any inconvenience you may have experienced due to the issues you mentioned. While we do our best to enforce a smoke-free environment, we understand that some guests may not always adhere to the rules. We appreciate your feedback and will take steps to address these issues to ensure a more pleasant experience for all our guests. We're glad that our desk staff has been friendly and helpful, and we will work to improve the areas you mentioned. Thank you for bringing these matters to our attention, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We have noted your comments regarding the cleanliness and internet issues you had during your stay. We will immediately address these issues with our team to ensure necessary changes are made to solve these problems. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Lilly, Thank you for choosing our hotel for your recent visit to the city. It is certainly disappointing to hear about your experience, as we truly take pride in providing outstanding hospitality. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. We hope you will give us another chance to welcome you back soon. Our entire team would love for you to experience our hotel as you should have on this visit. Thanks again for being our guest and sharing your feedback. Sincerely,Hotel Management

Dear Steve, It is great to see your travels brought you back to see us again. We are delighted you had a positive experience with our check-in service. However, we do apologize for the issues you had with your room. Rest assured, we're taking steps to address the problems promptly. We appreciate your understanding and thank you for making us your preferred choice on every visit. We hope to see you soon.Sincerely,Hotel Management

Dear Debra, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, including clean and well-maintained suites. Therefore, we apologize for any inconvenience caused by moving to a new room and understand your frustration and inconvenience this caused. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again.Sincerely,Hotel Management

Dear Edward, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you found our rooms to be a relaxing retreat and that we could exceed your expectations for a great price. We are grateful for each of your comments as we continually strive to improve our guest experience. We look forward to accommodating you again whenever your travels bring you to the city. Sincerely,Hotel Management

Dear MARY, We're genuinely sorry to learn about the less than satisfactory experience you had during your recent visit. Your comments regarding your time with us are greatly appreciated, as they help us identify areas for improvement. We apologize for any confusion regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. Your feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

Dear Tavorn, Thank you for choosing Extended Stay America. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Michelle, Thank you for staying with us. As per our payment policy, for guests opting to pay for their rooms in cash, a 100 cash deposit is required per room, per stay. This deposit will be used to guarantee incidental charges that may be incurred during your stay if any, as well as damages to the guest room. At check-out, after satisfactory inspection, the room deposit will be refunded. Refunds will be mailed by check within 14 days of departure. Sincerely,Hotel Management

Dear Jean, Thank you for evaluating your recent stay at our hotel. We sincerely apologize your visit was not the enjoyable experience we want our guests to receive. Our team usually does a great job treating our guests courteously and responding to all their needs. Therefore, we genuinely regret this was not your impression. Further, we are sorry for the issues regarding our toilets. What you encountered is unacceptable nor representative of our service standards. We are reviewing your concerns to see what went wrong and to prevent such matters from repeating. We hope you will allow us a future opportunity to welcome you back and redeem your confidence in our hotel.Sincerely,Hotel Management

Dear HEATHER, Thank you for sharing your review. We are sorry for failing to provide you with a pleasant stay. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management

Dear Elizabeth, Thank you for being our guest. We apologize for your concerns about the carpet in your room; thank you for bringing this to our attention. We are also sorry you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management

Dear Ron, Thank you for sharing your recent review of our hotel. We apologize for the frustrating issues you encountered with the air unit. We appreciate the detailed information so we may have this addressed right away. Thank you for letting us know, and we hope you will revisit us so we can provide you with the perfect stay you deserve. We are also sorry for the disappointment you had regarding the breakfast. We will follow up with our food and beverage team to see how to improve. We are glad that you enjoyed having a refrigerator in your room. It was a pleasure hosting your visit, and we hope you will be our guest whenever you return to the area.Sincerely,Hotel Management

Dear Robert, Thank you for your honest evaluation. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management

Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management

Dear Steve, Thank you for being our guest and sharing your review. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable rooms. However, we apologize for the inconvenience caused by the lack of amenities and regret we could not attend to your needs. Also, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Claude, Thank you for your feedback. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management