숙박 시설 정면

베스트 웨스턴 애보츠 배턴 호텔 여행 후기

3 out of 5
베스트 웨스턴 애보츠 배턴 호텔
36 New Dover Road, Canterbury, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 645개 이용 후기 중 235개" "
평점 8 - 좋아요. 645개 이용 후기 중 298개" "
평점 6 - 괜찮아요. 645개 이용 후기 중 68개" "
평점 4 - 별로예요. 645개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 645개 이용 후기 중 12개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Tracey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2024년 3월 4일
Thank you for your kind review Tracey, we look forward to welcoming you back soon.

8/10 - 좋아요

Tracey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location, friendly staff, decent breakfast.
2024년 1월에 1박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2024년 1월 16일
Thank you Tracey for this lovely review. I am delighted you enjoyed your stay at the Abbots Barton and we look forward to welcoming you back to Canterbury in the future.

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Newly refurbished room, friendly staff., great for visiting Canterbury on foot.
2024년 1월에 1박 숙박함
답변 제공: AP 님, 2024년 1월 9일
we are glad you had a comfortable stay with us. As we strive to give you best experience possible hope you continue staying with us in future. we wish to see you can. Thank you :- )

10/10 - 훌륭해요

Clare

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were wonderful, really polite and helpful even offering to help get bags up. There was renovations going on so the dining options were limited but the pizzas they were making were lovely. Convenient for getting into town and the rooms were comfortable and cosy.
2023년 12월에 2박 숙박함
답변 제공: AP 님, 2024년 1월 9일
we really appreciate you had a great stay with us, we wish to see you around again with your friends and family. Thank you :-)

10/10 - 훌륭해요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at the hotel. The staff were helpful and catered to our needs. This is our second stay at the hotel and the improvements look good.
2023년 12월에 2박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 12월 24일
Thank you for this fantastic review, Dawn. We look forward to welcoming you back to Canterbury gain in the near future!

8/10 - 좋아요

Carl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The refurbished parts ofvthe hotel are very high standard the rest should be finished early next year. Breakfast was lovely, cooked to order.
2023년 12월에 1박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 12월 24일
Than you Carl for such a great review. We look forward to seeing you again on your next visit!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 12월 18일
Thank you for your kind score. We look forward to welcoming you back in the future.

8/10 - 좋아요

Emma

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Really enjoyed our stay here. Bedroom was clean and comfortable and we slept really well. 20 mins walk to the city so good location.
2023년 12월에 1박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 12월 24일
Thank you Emma for the feedback, we are delighted you enjoyed your stay. We cannot wait to welcome you back!

8/10 - 좋아요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The refurbed rooms have been very well done and are comfortable
2023년 12월에 1박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 12월 18일
Thank you Keith for these fantastic comments. We look forward to welcoming you back to Canterbury soon.

6/10 - 괜찮아요

Liam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 12월 5일
Thank you for your review Liam. We hope to welcome you back soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, comfortable and convenient
Stay was good but unfortunately bar and restaurant closed for refurbishment. Perhaps price should have reflected this although pizzas and limited drinks were offered on room service. Very friendly and helpful staff. Poor design in bathroom as wash hand basin was far too high with bowl set on top of high vanity unit with towel rail set immediately in front attached to unit. Better signage needed on approach to hotel.
2023년 12월에 2박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 12월 5일
Thank you for the review of the Abbots Barton Hotel. I am glad you enjoyed your stay and noticed are previsions in place as we do not have a restaurant and bar. Our prices have been created with the understanding of our limited amenities at this current time and I have noted your constructive points for investigation. We look forward to welcoming you back to the hotel.

10/10 - 훌륭해요

Joe

2023년 12월에 1박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 12월 5일
Thanks for the fantastic review Joe. We look forward to welcoming you back to the Abbots Barton Hotel.

10/10 - 훌륭해요

Christian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 12월 24일
Thank you Christian, we look forward to welcoming you back!

10/10 - 훌륭해요

Vera

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are very friendly and helpful room spacious and clean
2023년 11월에 1박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 11월 24일
Thank you for your very kind review Vera. It was a pleasure to host you and we look forward to welcoming you back.

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 11월 24일
Thank you Chris for this excellent score. We look forward to welcoming you back in the future.

8/10 - 좋아요

Kate

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Cosy
Stayed in a refurbished room which was cosy and excellent condition - the hotel is being refurbished so no bar or restaurant but know that on booking - great location to the centre
2023년 11월에 3박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 11월 20일
Thank you Kate for this fantastic review of the Abbots Barton, Canterbury. We are delighted you had a comfortable stay and look forward to welcoming you back in the future!

8/10 - 좋아요

Elaine

2023년 11월에 1박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 11월 15일
Thank you for the kind review. We look forward to welcoming you back in the near future!

4/10 - 별로예요

Y Y

2023년 10월에 1박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 10월 17일
Thank you for your review. I am disappointed to see we did not meet your expectations. Please do reach out discuss where we could have improved your stay.

10/10 - 훌륭해요

Phil

2023년 10월에 2박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 10월 17일
Thank you Phil for your score of the Best Western Abbots Barton Hotel. We look forward to welcoming you back to Canterbury in the future.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 10월 11일
Thank for the fantastic score. We look forward to welcoming you back.

10/10 - 훌륭해요

dipa

2023년 10월에 1박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 11월 9일
Thank you for your kind review of the Best Western Abbots Barton Hotel.

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel looks scruffily and uninviting from the road . The sign was almost hidden with overgrown bushes etc , but the hotel itself is good , clean with nice comfortable rooms , halls and a lift . It’s a good base for exploring Canterbury .
2023년 9월에 1박 숙박함
답변 제공: Aiden Strong - Hotel Manager 님, 2023년 10월 2일
Thank you Mark for your feedback, the front of the hotel is something we are currently updating, we want the outside to be as inviting and friendly as the inside. Your comments are appreciated and we look forward to welcoming you back soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Aiden Strong 님, 2023년 9월 24일
Thank you for your review! I am glad you enjoyed your stay and we look forward to your next visit.

4/10 - 별로예요

Dave

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Aiden 님, 2023년 9월 14일
Thank you Dave for visiting the Best Western Abbots Barton Hotel. I am disappointed to hear that we were unable to meet your expectations. We would be grateful for some feedback on how to improve our service for next time.

6/10 - 괜찮아요

Craig

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable stay but breakfast was seriously poor
The check in was great and the desk staff were excellent. The room was clean but very tired and dated, the room could seriously do with a makeover. and the view from our room was somewhat disappointing. The breakfast service was appalling, we stayed for three nights and not once was our order correct., worse being on our second day I ordered plant based bacon as I am a vegetarian and I was served real dead pig 😒. The other two days neither me or my wife were served what we had ordered.. We had a drink in the bar one evening and the barman (French guy I believe) was very good, excellent service.
2021년 8월에 3박 숙박함
답변 제공: Abbots Barton Team 님, 2021년 9월 1일
Dear Guest, Thank you for taking the time to rate and review our Hotel. Your time and opinion are greatly appreciated. Kind regards,

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice room but let down by the breakfast
2021년 8월에 2박 숙박함
답변 제공: Abbots Barton Team 님, 2021년 9월 1일
Dear Guest, Thank you for taking the time to rate and review our Hotel. Your time and opinion are greatly appreciated. Kind regards,

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice night away
Nice hotel within walking distance of the town centre, with plenty of on site parking. Our room was spacious, with 2 comfy chairs - a definite plus. We enjoyed both the dinner and breakfast. A good place to stay for a night away.
2021년 7월에 1박 숙박함
답변 제공: Abbots Barton Team. 님, 2021년 7월 26일
Dear Guest, Thank you for taking the time to rate and review our Hotel. Your time and opinion are greatly appreciated. Kind regards,

8/10 - 좋아요

E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great to be staying somewhere after lockdown. Very welcoming
2021년 7월에 2박 숙박함
답변 제공: The Abbots Barton Hotel Team 님, 2021년 7월 26일
Dear Guest, Thank you for taking the time to rate and review our Hotel. Your time and opinion are greatly appreciated. Kind regards, Abbots Barton Team.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dreadful overcooked breakfast. Serving staff unable to understand requests
2021년 7월에 2박 숙박함
답변 제공: The Abbots Barton Hotel Team 님, 2021년 7월 26일
Dear Guest, Thank you for taking the time to rate and review our Hotel. Your time and opinion are greatly appreciated. Kind regards, Abbots Barton Team.

6/10 - 괜찮아요

Caroline

별로예요: 숙박 시설 상태 및 시설
Location was good about 20 minute walk to heart of the city. Fantastic independent shops and lovely little cafes and pubs. Hotel was dated and tired looking. It was ideal for location and a couple of nights stop over, but no wow factor.
2021년 7월에 2박 숙박함
답변 제공: The Abbots Barton Hotel Team 님, 2021년 7월 26일
Dear Guest, Thank you for taking the time to rate and review our Hotel. Your time and opinion are greatly appreciated. Kind regards, Abbots Barton Team.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
8
Very nice!
2021년 7월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and friendly staff with a warm welcome. Easy to drive past if not careful. Could do with better Signage at Driveway.
2021년 7월에 1박 숙박함
답변 제공: The Abbots Barton Hotel Team 님, 2021년 7월 7일
Dear Guest, Thank you for rating and reviewing the Best Western Abbots Barton Hotel. We appreciate your time and truly hope to see you again soon. Kind regards

8/10 - 좋아요

Gale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: The Abbots Barton Hotel Team 님, 2021년 7월 4일
Dear Guest, Thank you for rating and reviewing the Best Western Abbots Barton Hotel. We appreciate your time and truly hope to see you again soon. Kind regards,

10/10 - 훌륭해요

Dave

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 3박 숙박함
답변 제공: The Abbots Barton Hotel Team 님, 2021년 7월 4일
Dear Guest, Thank you for rating and reviewing the Best Western Abbots Barton Hotel. We appreciate your time and truly hope to see you again soon. Kind regards,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Pleasant Stay
My stay was pleasant. The staff were very welcoming and helpful. The only slight problem was that the toilet didn't flush properly. I told the staff as we left and I am sure they will look into this.
2021년 6월에 1박 숙박함
답변 제공: The Abbots Barton Hotel Team 님, 2021년 7월 1일
Dear Guest, Thank you for rating and reviewing the Best Western Abbots Barton Hotel. We appreciate your time and truly hope to see you again soon. Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old style mansion house converted into a Hotel. A lot of old features have been kept. The place is warm and cosy with a sense of calm and tranquility, while being only 15 minutes walk to the Cathedral.
2021년 6월에 2박 숙박함
답변 제공: The Abbots Barton Hotel Team 님, 2021년 6월 20일
Dear Guest, Thank you for rating and reviewing the Best Western Abbots Barton Hotel. We appreciate your time and truly hope to see you again soon.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy and convenient stay
I read various reviews of the hotel, some of which gave some mixed responses. Our experience was positive. We had a very welcoming and helpful first experience at reception when we checked in. It was explained that due to the Covid restrictions that there would be no housekeeping visits to our room whilst we stayed, but anything we needed (extra coffee/milk and shower gel was happily provided). We ate in the restaurant one evening and had bar sandwiches another day, no complaints on either aspect. Breakfast was ordered from a wide selection and table service which set us up well for the day. It was obvious that like so many in the hospitality sector that the hotel was still getting up to speed, and was training new members of staff, but this didn't detract from our stay. Our room (standard room) was spacious and clean and exactly as one of the photos on the website. The one minor niggle (as so many hotels) is that not every room has a great view, but who goes just to look out of the window! The hotel is well located and within walking distance to the town centre.
2021년 6월에 3박 숙박함
답변 제공: The Abbots Barton Hotel Team 님, 2021년 6월 20일
Dear Guest, Thank you for rating and reviewing the Best Western Abbots Barton Hotel. We appreciate your time and truly hope to see you again soon.

4/10 - 별로예요

J

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disappointing
A rather tired looking hotel and definitely not the cleaness either. Slightly surprised the room was changed when we stayed as told due to COVID-19 this couldn't be done so had to ask for extra towels and teas/coffees to be added. Wouldn't rush back here at all.
2021년 5월에 2박 숙박함
답변 제공: Abbots Barton Team 님, 2021년 6월 21일
Dear Guest, Thank you for taking the time to rate and review our Hotel. We are disappointed to hear you haven't enjoyed your stay. We do apologise for the inconvenience you have experienced and assure you we'll strive to do better in the future.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Time to refurb your hotel
The alarm bells started ringing when we stepped into the carpet lined lift. The hotel is rather dated throughout. The walls in the room were pretty thin. We could hear the couple in the next room talking and snoring in the middle of the night. The floorboards creak underneath the carpet. We could hear the occupants of the room above us stomping around like elephants. The door to the room had a gap of around an inch at the bottom. The soft door closers in the corridor have long since stopped working as they allow the doors to slam very loudly.
2021년 5월에 2박 숙박함
답변 제공: Abbots Barton Team 님, 2021년 6월 21일
Dear Guest, Thank you for taking the time to rate and review our Hotel. We are disappointed to hear you haven't enjoyed your stay. We do apologise for the inconvenience you have experienced and assure you we'll strive to do better in the future.

10/10 - 훌륭해요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Execellent value for money! The grounds are lovely and the room was great. Cannot complain. A great 3 star hotel
2021년 5월에 2박 숙박함
답변 제공: The Abbots Barton Hotel Team 님, 2021년 6월 20일
Dear Guest, Thank you for rating and reviewing the Best Western Abbots Barton Hotel. We appreciate your time and truly hope to see you again soon.

8/10 - 좋아요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked a deluxe room. It was beautiful and very big. The staff was friendly and polite. I didn't like that our bathroom didn't have a shower but a bathtub and as I'm not a bath type of person, I had to hold the shower handle myself in order to get washed. Also toilet didn't have a toilet brush which is very weird. Breakfast was £11 pp and they have a selection of English breakfast, porridge, jams, cornflakes, granola, apple or orange juice, tea and coffee. The structure and furniture of hotel is very elegant. Park on site free of charge and 5 minutes walk to city centre. Really enjoyed our stay.
2021년 5월에 2박 숙박함
답변 제공: The Abbots Barton Hotel Team 님, 2021년 6월 22일
Dear Guest, Thank you for rating and reviewing the Best Western Abbots Barton Hotel. We appreciate your time and truly hope to see you again soon.’’

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 3박 숙박함

6/10 - 괜찮아요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스
No WiFi. Moved rooms and still no WiFi. Not great for a business trip.
2020년 10월에 1박 숙박함

6/10 - 괜찮아요

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좋아요: 청결 상태, 객실의 편안함
We had an evening meal at the hotel, the steak was tough even though we had it medium rare, my husband asked for a glass of wine but did not get it until he had finished eating his meal, the dessert was meant to have raspberry sorbet but came with vanilla ice cream with no apology/explanation. Breakfast was good especially due to circumstances at the moment except the toast was like warm bread not toast. I enjoyed the jacuzzi bath in the room and the beds were comfortable.
2020년 10월에 1박 숙박함

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2020년 9월에 1박 숙박함

8/10 - 좋아요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very enjoyable stay close to Canterbury
Arrived around 1.45 just before check-in and parked easily with no issues. Car park is large and although some web sites say parking is on a "first come first served basis" there really is plenty of space to park so do not worry about this. The hotel is just a 10 or 15 minute stroll to the centre of Canterbury and is also around 20 minutes or so drive to Whitstable and Herne Bay. So very convenient. Room was a good size, clean and very comfortable with tea and coffee making facilities and two armchairs. Water for the basin and bath was really hot which was very welcoming. There was also an electric radiator you could turn on and off as required. Breakfast was varied and included cereal, toast, full english etc. Service was excellent, and food was hot. Had two meals in the restaurant at night and although the selection was limited due to Covid-19, service and food was very good and a reasonable price. Personally, I would have liked sausages, mash and peas on the menu but that is just a suggestion. Also had an afternoon tea in the comfortable bar area which was very tasty and good value. Service again was very good and could not be faulted. Will certainly stay here again.
2020년 9월에 2박 숙박함

8/10 - 좋아요

ANTOINE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Charmant, vieux style anglais, très confortable
2020년 9월에 2박 숙박함

10/10 - 훌륭해요

joanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel close to centre and Canterbury hospital. Friendly staff. Very comfortable with grounds to walk the dog!
2020년 9월에 1박 숙박함

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Spent a lovely couple of days in Canterbury, we chose the Abbots Barton hotel because it was close enough to wlk into town and it had parking included. The staff and service were fantastic even though they were delaing with new covid safe procedures. The only negative comment I have is that our double room was a little dated and tired but the rst of the hotel is comfortable and has loads of character with the monestary feel arches and stained glass windows.
2020년 9월에 2박 숙박함