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빌리지 호텔 메이드스톤 여행 후기

3.5 out of 5
빌리지 호텔 메이드스톤
Castle View, Forstal Road, Sandling, Maidstone, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 367개" "
평점 8 - 좋아요. 1000개 이용 후기 중 358개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 142개" "
평점 4 - 별로예요. 1000개 이용 후기 중 78개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 55개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 1박 숙박함
답변 제공: Kayleigh 님, 2018년 12월 27일
Thanks for staying with us. We appreciate your feedback

10/10 - 훌륭해요

valerija

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pool thanks 🙏 much
2024년 4월에 1박 숙박함

8/10 - 좋아요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were friendly and helpful, in particular Lauren was quick to assist our queries.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Steven

좋아요: 청결 상태
Price in the bar VERY EXPENSIVE
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Opeayo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was a nice and modern hotel.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Chris

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The room was very noisy from the music downstairs. The room was very warm and stuffy and as the hotel was at the side of the motorway, you couldn't open the window.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Jo-Sheetal

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

8/10 - 좋아요

Samuel

2023년 12월에 1박 숙박함
답변 제공: Host Manager 님, 2024년 1월 8일
HiThanks for the review Samuel

10/10 - 훌륭해요

AIKATERINI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice
2023년 12월에 2박 숙박함
답변 제공: Host Manager 님, 2024년 1월 8일
Hi Thanks for the 10/10 review!

8/10 - 좋아요

Sophia

2023년 12월에 2박 숙박함
답변 제공: Host Manager 님, 2024년 1월 3일
Thanks for the reviewWe hope to see you again soon

8/10 - 좋아요

Dana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Host Manager 님, 2023년 12월 30일
Thank you for leaving us a rating, we hope to see you again in the future.

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Host Manager 님, 2023년 12월 27일
Thank you for the 5 out of 5 rating :)

8/10 - 좋아요

Khadija

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Host Manager 님, 2023년 12월 30일
Thank you for leaving us a rating, we hope to see you again in the future.

6/10 - 괜찮아요

Lenny

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Food was very expensive. There was a lot of drunk people all times of the day
2023년 12월에 2박 숙박함
답변 제공: Host Manager 님, 2023년 12월 27일
Hi Lenny,Thanks for the feedback. Unfortunately, during the busy festive period there are a lot of individual parties and get-togethers happening at the hotel where people are celebrating, so it can get very busy.We look forward to welcoming you back during a quieter period.Kind regards

6/10 - 괜찮아요

Danny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Host Manager 님, 2023년 12월 30일
Thank you for leaving us a rating, we hope to see you again in the future.

6/10 - 괜찮아요

Brett

좋아요: 청결 상태, 객실의 편안함
Village hotel maidstone
Shower was lukewarm, half of the item's on the restaurant menu was unavailable. Breakfast there wasnt much choice to the diner's who want fruit or pots of yoghurts. Was very disappointed for the amount of money paid
2023년 12월에 1박 숙박함
답변 제공: Host Manager 님, 2023년 12월 20일
Hi BrettSorry to hear that there were missing items from the menu. This only happens in exceptional circumstances and I regret that you were left with less choice during your visit.Regards

8/10 - 좋아요

Curtis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay was pleasant, the staff were very friendly
2023년 12월에 1박 숙박함
답변 제공: Host Manager 님, 2023년 12월 20일
Hi Curtis, we are glad you enjoyed your stay with us!See you again soon!

10/10 - 훌륭해요

Sharon

2023년 12월에 2박 숙박함
답변 제공: Host Manager 님, 2023년 12월 20일
Hi Sharon, thanks for the 10/10 rating :)

6/10 - 괜찮아요

Nick

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing stay
Not a great experience. I booked a Club Room and when I arrived at 6.00PM I was told the room I had, had not been cleaned and that they needed another 15 minutes to prepare! They offered me a free Starbucks coffee while I waited. 35 minutes later the room was finally ready. To be fair, the receptionist offered me a free drink from the bar with my dinner. I explained I would like to order room service as I had been travelling since 6.00am. He told me that they were offering room service but when I got to my room and went to order, the app said that they were not offering room service. I went back down to the reception and he told me to just order it at the bar and he would deliver to room. It was quite a queue and I did not have my bank card on me so I just went back to my room and ordered via Just Eat. Though they made an effort to put things right, its not what I would expect of Hotel chain that has a reputation to keep up. Disappointing.
2023년 12월에 1박 숙박함
답변 제공: Host Manager 님, 2023년 12월 20일
Hi NickThank you for taking the time to leave us some feedback. I do apologise about the issues you encountered with ordering room service, and also that you had to wait for your room to be ready. It really is exceptional circumstances for a room not to be ready at that time. It was a pleasure meeting you and I thank you for showing so much patience that evening. I hope we are able to welcome you back again at some point in the future, so that we can restore your faith in our hotel.Kind regards

8/10 - 좋아요

Rosemary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay
Had a lovely stay. Lots of Christmas parties going on so was very crowded and noisy but only to be expected this time of year. Good breakfast.
2023년 12월에 3박 숙박함
답변 제공: Host Manager 님, 2023년 12월 12일
Hi RosemaryThank you for taking the time to leave us a review, your comments are hugely important to us.We are glad to see that you enjoyed your stay :)We look forward to welcoming you back to Village Hotels in the future.

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Host Manager 님, 2023년 12월 9일
Hi AnthonyThank you so much for choosing Village Hotel MaidstoneWe hope to welcome you back sometime soon :-)Regards

4/10 - 별로예요

Riccardo

2023년 11월에 1박 숙박함
답변 제공: Host Manager 님, 2023년 12월 30일
Thank you for leaving us a rating, we hope to see you again in the future.

10/10 - 훌륭해요

Tony

2023년 11월에 1박 숙박함
답변 제공: Host Manager 님, 2023년 12월 27일
Thank you for the 5 out of 5 rating :)

8/10 - 좋아요

Timothy

2023년 11월에 1박 숙박함
답변 제공: Host Manager 님, 2023년 11월 30일
Hi Timothy,Thank you so much for rating your stay with us, we look forward to welcoming you back to Village Hotel Maidstone soon!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Room stay for 2 nights
The room had very poor lighting so I didn’t have enough light for putting on make etc plus the heating wasn’t great.The bed was very comfortable so that was good and we asked for fresh milk a couple of times and the staff were always happy to oblige.
2023년 11월에 2박 숙박함
답변 제공: Host Manager 님, 2023년 11월 30일
HiThank you so much for your feedback.I'm sorry to hear that you had an issue with the lighting and heating in your room during your stay. At Village hotel Maidstone we pride ourselves in providing the best possible rooms to our guests, so I apologise that on this occasion we seem to have fallen short of those standards.We hope to be able to welcome you back to Village Hotel Maidstone sometime in the future.Kind regards

10/10 - 훌륭해요

ramaz

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay and facilites.

10/10 - 훌륭해요

Jay

2023년 11월에 4박 숙박함
답변 제공: Host Manager 님, 2023년 11월 30일
Hi Jay,Thank you so much for rating your stay with us, we look forward to welcoming you back to Village Hotel Maidstone soon!

4/10 - 별로예요

Simon

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not First Choice In Maidstone
Bathroom in poor condition with mould all around mastic joints. Very poor maintenance team. Food was terrible, dry and cold.
Mould around Bath
Dry Food
Poor Maintenance
2023년 11월에 1박 숙박함
답변 제공: Host Manager 님, 2023년 11월 30일
Hi SimonThank you so much for taking the time to give us feedback. I'm very sorry you encountered these issues with your stay. Please rest assured the relevant departments have been made aware.Kind regards

6/10 - 괜찮아요

Kaitlyn 님, belvidere

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
We were surprised to find out the gym and pool facilities are open to the public. We paid extra to have a room with access to them hoping to relax a bit in the pool or have a less busy time in the gym. Instead the flow of people heading down showed it would be VERY busy. Also for the pool they had set times for kids splash time, so if you were hoping to just do a few quiet laps you had to know those times. We ended up not using either gym or pool as it was much too busy. Pretty annoyed that it was posted up here that it was public access. Hotel is self check in, pretty easy to do. Breakfast was ok. My boyfriend had plenty to eat. As someone with celiac there were much less options. Seemed like there was plenty of food at the different times we went down and the staff were very kind. The room was very quiet. Pretty clean. Looked bigger in the pictures but it was fine. It was rather hot at night even with the heater off. The pillows were entirely useless. After a few minutes of use they were deflated lumps. I had to use some of my clothes to make it feel like I had any type of pillow. Barely got any sleep from the discomfort of heat and no real pillows. Bathroom/shower was clean. The waterfall shower head was wonderful. Very relaxing! Overall the hotel was fine. Id stay for a short trip but would skip for anything more than a night or two. I would not pay for the gym access room again. Wish that could have been refunded once we realized it was open to the public.
2023년 11월에 4박 숙박함
답변 제공: Host Manager 님, 2023년 11월 30일
Hi KaitlynThank you for taking the time to give us feedback, especially the detail you have gone into, it's massively appreciated!We hope to welcome you back to Village Hotel Maidstone sometime in the future.Kind regards

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nothing like pictures on google.
Reviews online were very good and pictures looked amazing. Come to realise it didn’t look much like that in person. The ceiling was peeling away and half hanging off, dust everywhere! Not even surface dust. Went to make a cup of tea with the mugs and spoons provided and thick with dust. Shower was gross. Shower trap was broken, the grime and mould was disgusting. Only had 2 hours sleep due to right above the bed is a fire alarm, it flashes so bright you can see it even with your eyes closed. It was so hot in the room, two fans wasn’t enough and of course won’t open the window as busy road noise. The bottom sheet wasn’t a fitted sheet and wasn’t tucked in enough as got into bed and it came up straight away. Shower is ok, not much water pressure but nice and hot. Shame no hot water in the morning. Didn’t have breakfast included, we added it on separately from the qr code on the menu from the room. Breakfast was ok. Everything needed much longer cooking wise. Tasted good but was quite cold and cheap. £10 per person. Not great but ok. Smashed my leg twice hard on the bottom of the bed, when in photos of the room I booked it shows a soft bottom headboard and bottom. I mentioned all this to the man in the morning who seemed to care, until he twisted my words and was patronising “Oh I’m sorry about that, for a little bit of dust” dumbing it down but really you have to be there to understand. There’s no mini fridge either. You need to be looking at travellers pictures to get an image
2023년 11월에 1박 숙박함
답변 제공: Host Manager 님, 2023년 11월 30일
Hi,Thank you for your feedback. Sorry to hear you experienced so many issues during your stay. I'd love the opportunity to discuss these in more detail over the phone?Feel free to call anytime - 01622 656911Kind regards

10/10 - 훌륭해요

Donna

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Host Manager 님, 2023년 11월 30일
Hi Donna,Thank you so much for rating your stay with us, we look forward to welcoming you back to Village Hotel Maidstone soon!

2/10 - 너무 별로예요

Wayne

2023년 10월에 1박 숙박함
답변 제공: Host Manager 님, 2023년 11월 30일
Hi WayneThanks for your rating. I'd love to hear where we might have gone wrong on this occasion. Please feel free to get in touch!Kind regards

8/10 - 좋아요

Fiona

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were attending a party at the hotel and stayed the night Staff were great super hotel my only slight niggle was lighting in the bedroom could have been better but overall great
2023년 10월에 1박 숙박함
답변 제공: Daniel 님, 2023년 10월 31일
Dear FionaThanks for the 4/5 rating. I am delighted to see that you enjoyed your stay at the hotel and we look forward to welcoming you back very soon.Kind RegardsDaniel Sharpe

8/10 - 좋아요

Judith

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice room, clean all you need. 1 downside had to close window due to outside noise & smell of cigarettes/vapes coming in.
2023년 10월에 2박 숙박함
답변 제공: Daniel 님, 2023년 10월 31일
Dear JudithThanks for the 8/10 rating. I am delighted to see that you enjoyed your stay and we look forward to welcoming you back very soon.RegardsDaniel Sharpe

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Booked a normal queen bed room and received a disabled room
2023년 10월에 1박 숙박함
답변 제공: Daniel 님, 2023년 10월 31일
Dear GuestThanks for commenting on your recent stay with us. My apologies that your room was not well appointed. We hope you will visit us again and give us another try.Kind RegardsDaniel Sharpe

10/10 - 훌륭해요

STEVEN

2023년 10월에 1박 숙박함
답변 제공: Daniel 님, 2023년 10월 31일
Dear SteveThanks for the 10/10 rating. I am delighted to see that you enjoyed your stay and we look forward to welcoming you back very soon.Kind RegardsDaniel Sharpe

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Disappointing this time, but not awful.
Stayed at this hotel many times and loved it but was disappointed on this occasion. Room had filler in the ceiling and looked like the maintenance had given up half way through decorating, dust on the headboard and on the fan made the room feel unclean.Was given a room over looking the road and was woken by the traffic at 4am and was unable to get back to sleep because of the noise, also the fire alarm above the bed that kept flashing lighting up the room also keeping us awake. Such a shame as I alway sleep well at this hotel and the beds are really comfortable, but now spending the rest of the day tired. We used the pool which was nice but the jacuzzi needed a good clean, the dirt on the sides just rubbed off, didn’t hang around in there long. Breakfast was ok but not the best, cheap sausages, rock hard bacon and only egg option was scrambled, but plenty of cereal,toast, tea , coffee and juice. Windowsills In the bar needed a good clean, covered in dust and sticky glass rings from the night before. Had a meal that evening which was tasty and filling and drinks lovely especially the cocktails. Lovely bar lady serving us all evening was joy, she made us feel very welcome. Just feel that the place could use a good clean , a bit of an update and possibly rethink breakfast.
2023년 10월에 1박 숙박함
답변 제공: Daniel 님, 2023년 10월 31일
Dear GuestThank you for commenting on your recent stay with us. I am sorry that your most recent stay did not meet your usual expectations. We do hope that you will visit us again in the near future.Kind RegardsDaniel Sharpe

8/10 - 좋아요

Rotimi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Daniel 님, 2023년 10월 31일
Dear RotimiThanks for the 8/10 rating. I am delighted to see that you enjoyed your stay and we look forward to welcoming you back very soon.Kind RegardsDaniel Sharpe

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Daniel 님, 2023년 10월 31일
Dear GuestThanks for the 8/10 rating. I am delighted to see that you enjoyed your stay and we look forward to welcoming you back very soon.Kind RegardsDaniel Sharpe

8/10 - 좋아요

Simon

2023년 10월에 1박 숙박함
답변 제공: Daniel 님, 2023년 10월 31일
Dear SimonThanks for the 8/10 rating. I am delighted to see that you enjoyed your stay and we look forward to welcoming you back very soon.Kind RegardsDaniel Sharpe

10/10 - 훌륭해요

Katie

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

graham

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good and would use again if in area
Good hotel , nice gym , good not as good as other villiage hotels but still nice
2023년 9월에 5박 숙박함

8/10 - 좋아요

Kelly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Hotel and restaurant tidy and a nice welcome. Room was comfortable but could use a few nice touches, coffee machine/complimentary water etc. what lets the overall experience down is the bath room. Dated, patched up, shower cassette was difficult to control and it had a shower curtain! Very 80’s!
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

JUDITH

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

ye eun

2023년 9월에 1박 숙박함

8/10 - 좋아요

B

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice 3/4 star hotel
Just looks like they have does done most things right but no air conditioning in the rooms
2023년 9월에 7박 숙박함

10/10 - 훌륭해요

gregory

2023년 9월에 1박 숙박함
답변 제공: Host Manager 님, 2023년 11월 30일
Hi Gregory,Thank you so much for rating your stay with us, we look forward to welcoming you back to Village Hotel Maidstone soon!

6/10 - 괜찮아요

Leigh

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Joanne

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Hotter than the 10th level of hell!!
The temperature in room 134 was atrocious! It was 32°c inside the room, the windows don’t open past 3” and the Dyson fan in the room only pushed the heat around the room! We also booked a king size and we’re given a double but there was no one on reception just automated check in! There was also no water in the room despite the terrible temperature! Having no air conditioning may save money for the hotel but makes life in the rooms unbearable especially when room is located above the kitchen! ! I would avoid this hotel unless it’s a very cold night!
2023년 9월에 1박 숙박함