호수

윌드 오브 켄트 여행 후기

2 out of 5
윌드 오브 켄트
Maidstone Road, Ashford, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 236개 이용 후기 중 117개" "
평점 8 - 좋아요. 236개 이용 후기 중 79개" "
평점 6 - 괜찮아요. 236개 이용 후기 중 28개" "
평점 4 - 별로예요. 236개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 236개 이용 후기 중 4개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Amy

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for 2 nights in a lodge room. Nice peaceful setting, quite easy to find. We arrived at 8pm having booked a table for dinner at 8.30pm, we were the only guests eating in the restaurant at that time. Dinner we opted for fish and chips and a halloumi burger, very nice quality of food. Our visit was in order to visit Leeds Castle which was just a 10 minute drive from the hotel so convenient. Cleanliness of the room was okay but not brilliant, dust in the skirting boards by the door and seemed not to have been hoovered very well. I only notice this because I struggle with using seated mirrors so used the full length one on the back of the door. Bathroom, again clean enough but little things obviously gone unnoticed like residue in the bath/shower. Overall our stay was good and was suitable for what we needed.
2024년 3월에 2박 숙박함
답변 제공: Reservations. 님, 2024년 3월 25일
Thank you for your review, we are pleased you liked the setting and the food. We aplogise for the cleanliness of the room and will pass on you comments.

10/10 - 훌륭해요

alex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice place to stay,nice clean room,good choices for dinner and breakfast. staff very friendly too
2024년 3월에 1박 숙박함
답변 제공: Reservations. 님, 2024년 3월 13일
Thank you for your review, we are pleased you enjoyed your stay.

10/10 - 훌륭해요

Rob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were clean and quiet. Grounds and parking easily accessible and well kept. Food for both the evening party and breakfast was superb. Well done all round Weald of Kent.
2023년 12월에 1박 숙박함
답변 제공: Reservations. 님, 2023년 12월 18일
Thank you for your review, we are pleased you enjoyed your stay and hope to see you again.

10/10 - 훌륭해요

Penny

2023년 12월에 1박 숙박함
답변 제공: Reservations. 님, 2023년 12월 16일
Thank you for your review. We are pleased you enjoyed your stay.

8/10 - 좋아요

Kathryn

2023년 11월에 1박 숙박함
답변 제공: Reservations. 님, 2023년 11월 21일
Thank you for your review.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor all round
Stayed in a twin room in 'The lodge'. Very tired interior and cold- there didn't seem to be any heating and the building is a 5 minute walk outside from the reception/ restaurant etc. Cleanliness pretty disappointing with some grim looking stains. I booked for two nights around a week in advance- usually I would pay through hotels.com so they can handle payment and cancellation terms/ admin is straightforward. The hotel rejected that and said I had to pay at the venue, so I accepted that. My plans then changed (as they often do with work stays) and so I needed to cancel the second night- I notified the reception of this when I arrived and asked to just have the one night stay instead. They said I had to pay for both nights anyway and then recover the money from Hotels.com. Hotels.com app didn't allow for cancellation as the stay had already begun at this point, so couldn't proceed. I checked out the following morning as expected, and the staff then told me that I was outside the cancellation policy and could no longer even get a refund through Hotels.com. None of this seems remotely necessary to me- I hadn't paid anything before arriving and they insisted I paid for two nights simply because it had been booked that way. Pretty officious and poor customer service if you ask me. I won't be going back and wouldn't recommend. Not really sure what's so difficult about being flexible and trying to help. The restaurant's fairly nice though...
2023년 10월에 2박 숙박함
답변 제공: resevations 님, 2023년 10월 20일
Thank you for your review, we apologise that the lodge was not to your liking. The heating and air conditioning is the same unit, the setting just needs changing to heat. We no longer take payment directly from hotels.com as they do not provide us with the information needed for our secure payment system. As you booked through a 3rd party unfortunately cancellation has to be done by them.

8/10 - 좋아요

sandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy first night apart from that not bad
2023년 10월에 2박 숙박함
답변 제공: reservations 님, 2023년 10월 9일
Thank you for your review, we apologise that your first night was disturbed but are pleased the rest of the stay was ok.

8/10 - 좋아요

Ricardo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Weald Of Kent 님, 2023년 9월 20일
Thank you for your review, we hope to see you again soon.

10/10 - 훌륭해요

Darren

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
More and varied Vegan options - but what I had was very good
2023년 9월에 1박 숙박함
답변 제공: . 님, 2023년 9월 19일
Thank you for your review we shall pass this onto the head chef

10/10 - 훌륭해요

John. Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location
Everything was first class meals in restraurant were excellent and very well priced
2023년 9월에 1박 숙박함
답변 제공: Reservations 님, 2023년 9월 15일
Thank you for your review, we are pleased you enjoyed your stay.

4/10 - 별로예요

Mike

2023년 9월에 1박 숙박함
답변 제공: . 님, 2023년 9월 19일
thank you for your review

10/10 - 훌륭해요

Robin

2023년 9월에 1박 숙박함
답변 제공: . 님, 2023년 10월 4일
Thank you for your review

10/10 - 훌륭해요

Lynn

2023년 9월에 1박 숙박함
답변 제공: reservations 님, 2023년 9월 11일
Thank you for your review, we are pleased you enjoyed your stay.

6/10 - 괜찮아요

Damien

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good value for a hotel stay. Had a few noisy guests but quietened down by midnight.
2023년 8월에 1박 숙박함
답변 제공: reservations 님, 2023년 8월 22일
Thank you for your review, we are pleased you enjoyed your stay.

10/10 - 훌륭해요

Robert 님, Winchester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent in every way. Room clean and with everything you need, all staff friendly and helpful and good quality meals available in the restaurant. Great value for money.
2023년 8월에 1박 숙박함
답변 제공: reservations 님, 2023년 8월 5일
Thank you for your review, we are pleased you enjoyed your stay.

10/10 - 훌륭해요

Kelly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel and facilities
Great hotel with exceptionally clean and comfortable room. Bar staff very good and friendly. Food was good value. Golf course is excellent too!
2023년 8월에 1박 숙박함
답변 제공: Weald of Kent 님, 2023년 8월 3일
Thank you for your review, we are glad you enjoyed your stay

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: . 님, 2023년 8월 3일
We thank you for your review

10/10 - 훌륭해요

Clare

One night stay
Accommodation is good. Well laid out with everything you need. Rooms are a little small which may bother some but I found it no problem. Being a golf hotel I can’t see many folk staying more than 2-3 nights unless for an event at the club. Evening meal in the restaurant was excellent and breakfast was lovely too. every member of staff was brilliant. They were busy as it is a golf course but I was was always served by friendly staff who could not have been more helpful. This goes for the manager who checked me in as well. All in all a great stay and would stay again. Thank you to all the staff.
View from my room
2023년 7월에 1박 숙박함
답변 제공: Reservations. 님, 2023년 8월 1일
Thank you for your review, we are pleased you enjoyed the stay and found all the staff friendly and helpful. We look forward to seeing you again.

10/10 - 훌륭해요

Daniel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely looking golf and hotel. Lodge rooms were fantastic, excellent beds and amazing breakfast. Would happily stay again.
2023년 7월에 1박 숙박함
답변 제공: reservations 님, 2023년 7월 27일
Thank you for your review, we are pleased you enjoyed your stay.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are all fantastic. Nothing is too much to ask. You are so warmly welcomed. Food at the hotel is definitely worth having. A glad of wine in the outdoor area just listening to the trees and the wildlife, so nice from the hustle and bustle of city life. Highly recommend to anyone who need a break from the normal.
2023년 6월에 2박 숙박함
답변 제공: reservations 님, 2023년 6월 26일
Thank you for your review, we are pleased you enjoyed your stay and look forward to seeing you again.

4/10 - 별로예요

Stephen

2023년 6월에 2박 숙박함
답변 제공: reservations 님, 2023년 7월 14일
Thank you for your review

6/10 - 괜찮아요

Clare

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
If you like golf, or a gym it's good. Otherwise paper thin walls and bit deteriorated in places take the shine off. Extractor in bathroom not working. Reported first day and not fixed. Shower bracket broken so could only use hand held. Good view from upstairs room of dump site for broken furniture.
2023년 6월에 4박 숙박함
답변 제공: reservations 님, 2023년 6월 10일
Thank you for your review, we apologise that your stay wasn't what you expected. We will address the issues you have bought up with the relevant departments.

8/10 - 좋아요

ANTHONY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
Stayed in room 34 that was located on first floor of main building. Nice room with comfortable bed. When we arrived informed there was a golf day with 100 taking part so anticipated noisy night. Pleasantly surprised to have a quiet night. Reasonable breakfast.
2023년 6월에 1박 숙박함
답변 제공: reservations 님, 2023년 6월 9일
Thank you for your review, we are pleased you enjoyed your stay and were not disturbed.

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely location out in the country away from the Town, with a good choice of food.
2023년 5월에 2박 숙박함
답변 제공: reservations 님, 2023년 6월 3일
Thank you for your review, we are pleased you enjoyed your stay.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Weald of Kent overnight
Wasn’t clear when booked that twin room was in separate building and not part of main hotel building. Regardless, service was good, gym impressive, breakfast was good. Rooms were perhaps a bit small and dated but perfectly functional. Would stay here again.
2023년 5월에 1박 숙박함
답변 제공: reservations 님, 2023년 5월 30일
Thank you for your review, we are pleased you enjoyed your stay. We have 2 hotels on site one with standard rooms (where you stayed) and one with superior rooms. Both have twin rooms and the superior rooms are closer to the clubhouse as well as being slightly bigger and a newer building.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely experince in the junior suit which was a larger room ,large bath and walk in shower .food was great looking out over the golf course .
2023년 5월에 1박 숙박함
답변 제공: reservations. 님, 2023년 5월 30일
Thank you for your review, we are pleased you enjoyed your stay and hope to see you again.

8/10 - 좋아요

PAUL

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Reservations 님, 2023년 5월 8일
Thank you for your review.

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 4월에 1박 숙박함
답변 제공: reservations 님, 2023년 5월 1일
Thank you for your review, we are pleased you enjoyed your stay.

6/10 - 괜찮아요

Bernard

2023년 4월에 1박 숙박함
답변 제공: reservations 님, 2023년 5월 1일
Thank you for your review, we are pleased you enjoyed your stay.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a small issue with the first room but the staff were extremely helpful and very quick to respond. Spent a very peaceful night. Golf course views from restaurant were lovely. Supper was very good. One breakfast was a little cold but otherwise a lovely meal.
2023년 4월에 1박 숙박함
답변 제공: Reservations 님, 2023년 4월 12일
We are glad you enjoyed your stay with us and that the staff were helpful with your issues. We shall pass onto the relevant departments.

10/10 - 훌륭해요

Nicola

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Reservations 님, 2023년 3월 19일
Thank you for your review

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay, friendly staff and would stay again
Husband and son stayed here for my sons birthday treat. Husband has stayed previously with myself. Son absolutely loved it here, so did husband again, Food was delicious, also they loved playing Golf there and the use of gym. Staff friendly and helpful.
2023년 2월에 1박 숙박함
답변 제공: reservations 님, 2023년 2월 24일
Thank you for your review, we are pleased both your husband and son enjoyed their stay and look forward to seeing them again.

6/10 - 괜찮아요

Paul

출장 여행
2023년 1월에 3박 숙박함
답변 제공: reservations 님, 2023년 1월 17일
Thank you for your review.

10/10 - 훌륭해요

Piet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Reservations 님, 2022년 12월 22일
Thank you for your review.

10/10 - 훌륭해요

Andy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All good Room and dinner good Breakfast excellent
2022년 11월에 1박 숙박함
답변 제공: reservations 님, 2022년 11월 25일
Thank you for your review, we are pleased you enjoyed your stay.

10/10 - 훌륭해요

Madeleine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: reservations 님, 2022년 11월 21일
Thank you for your review, we are pleased you enjoyed your stay.

8/10 - 좋아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함
답변 제공: Reception 님, 2022년 11월 12일
Thank you for your review. Look forward to seeing you again soon.

2/10 - 너무 별로예요

Jacqueline

2022년 10월에 1박 숙박함
답변 제공: reservations 님, 2022년 11월 1일
Thank you for your review

6/10 - 괜찮아요

Raymond

2022년 10월에 1박 숙박함
답변 제공: The Weald of Kent Hotel Team 님, 2022년 10월 25일
Thank you for your feedback and we welcome you to stay with us again in the near future.

6/10 - 괜찮아요

Samantha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No functioning Wi-Fi
Downgraded score for non functioning Wi-Fi throughout stay in both main hotel and room in lodge. Hotel is I. A data black spot so Wi-Fi essential to have communications.
2022년 10월에 1박 숙박함
답변 제공: The Weald of Kent Team 님, 2022년 10월 23일
Good morning and thank you for taking the time to share your feedback with us. We value your input and endeavor to improve our guest experiences in the future. All the best to you and we hope to see you again!

6/10 - 괜찮아요

Teresa

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Royston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff. Clean generous rooms + comfy bed
Friendly staff. Clean generous rooms with comfy bed + tea/coffee making in rooms. Set in lovely peaceful countryside. Good value for money and breakfast included. What more can you ask for. Will definitely be back when staying in area again. Don't stay in Ashford if you can drive a few miles into the countryside like we did.
2022년 9월에 1박 숙박함
답변 제공: The Weald of Kent Hotel Team 님, 2022년 9월 10일
We are extremely pleased to find that your stay was enjoyable! Thank you for the kind word and we are looking forward to see you in the near future. Kind regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great for a stopover
A handily sized attractive Kentish-looking building housing comfortable hotel rooms. So nice being able to open the windows pretty wide (unusual these days!) and to wake up to the sound of birdsong and a lovely green view. Bed and bedding all fine - slept well. Bathroom fine - at first was not certain about the shorter P-shaped bath but it was extremely comfortable. As ever, so glad to have a kettle for making coffee etc and a desk and chair.
2022년 9월에 1박 숙박함
답변 제공: reservations 님, 2022년 9월 7일
Thank you for your review, we are pleased you enjoyed your stay and hope to see you again.

8/10 - 좋아요

Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Friendly, helpful and flexible reception and staff. The room was comfortable but the lighting was harsh. The breakfast was good and served up to 10:30am. Overall a good stay and vfm
2022년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2022년 9월 5일
Good morning, we are pleased to hear that your stay was a pleasant one and we are looking forward to seeing you again in the near future. Have a wonderful day!

10/10 - 훌륭해요

Keri

2022년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommend!
Lovely stay, hotel staff very friendly and prior to our trip had very good communication and answered any questions we had promptly. The room we had was large and there was air con which was lovely! The bathroom a tiny bit aged but it done the job, everything appeared nice and clean! The only problem we did find was that breakfast was advertised between 7 and half 10, we came down at 9am which is lucky we did as the bar staff packed the breakfast away by half 9. There was no directions as to whether we seat ourselves and had to call a waitress over to get us a pot of tea but she seemed confused we even asked? I'm not sure if that's the norm though as unfortunately for the hotel the WiFi and Phone lines had gone down in the area so maybe they were preoccupied. Aside from that feedback we had a lovely stay and when we did ever speak to staff they were always approachable and had a smile!
2022년 7월에 1박 숙박함
답변 제공: Reservations 님, 2022년 7월 30일
Thank you for your review, we are pleased you enjoyed your stay and found everyone friendly. We must apologise for your experience with breakfast, this is not our normal standard and we will be passing on your comments.

10/10 - 훌륭해요

Stacy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved it!
My room was super clean and comfortable. Very friendly staff
2022년 7월에 2박 숙박함
답변 제공: Reservations 님, 2022년 7월 23일
Thank you for your review, we are pleased you enjoyed your stay.

10/10 - 훌륭해요

Susan

2022년 7월에 2박 숙박함
답변 제공: Reservations. 님, 2022년 7월 23일
Thank you for your review, we are pleased you enjoyed your stay.

8/10 - 좋아요

Francis J

2022년 6월에 1박 숙박함
답변 제공: reservations 님, 2022년 7월 5일
Thank you for your review.

6/10 - 괜찮아요

andrew

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Basic stay in small dated rooms. A wedding meant they had decided to close the bar at 10 despite other guests. 10 turned into 9.30. Customer centred?
2022년 6월에 1박 숙박함
답변 제공: reservations 님, 2022년 6월 10일
Thank you for your review, we apologise that you found the room dated and that the bar shut earlier than you expected. We will look into this.