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머크로스 파크 호텔 & 스파 여행 후기

5 out of 5
머크로스 파크 호텔 & 스파
Killarney National Park, Lakes of Killarney, Killarney, Kerry

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 494개 이용 후기 중 368개" "
평점 8 - 좋아요. 494개 이용 후기 중 88개" "
평점 6 - 괜찮아요. 494개 이용 후기 중 26개" "
평점 4 - 별로예요. 494개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 494개 이용 후기 중 6개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

Adrian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a very relaxing overnight stay here .
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Amelia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my favorite hotel of all time, and I have stayed in many! I really enjoyed the Vitality Pool and spa area which looks like a Roman bathhouse. I must admit I spent a lot of time down there. There were many massage and other options for ultimate relaxation. The breakfasts and dinners I had were amazing too! I enjoyed the breakfast room and all the many choices including the tropical smoothie. Guillermo and his team provided amazing service! My check-in was great too and all the hotel staff were warm and welcoming. This hotel is so close to everything of interest in Killarney National Park, being in the park, and I much prefer it to the crowded atmosphere in the hotels in the town of Killarney. I hope to visit again someday!
2024년 4월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 4월 14일
Dear AmeliaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!Rest assured I will relay your kind feedback to the team they will be delighted to hear of your expectations being exceeded.It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Candice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place and wonderful experience
2024년 3월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 4월 14일
Dear CandiceThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Christopher 님, Warminster

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Na
2024년 3월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 4월 1일
Dear ChristopherThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We really loved the personal service
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 4월 1일
Dear CarolThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Patrice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a beautiful hotel with an incredible staff! Will definitely go back!
2023년 11월에 2박 숙박함
답변 제공: guest experience 님, 2023년 11월 26일
Dear PatriceThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Kala

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was amazing!! The room was very spacious and very comfortable
2023년 11월에 1박 숙박함
답변 제공: guest experience 님, 2023년 11월 26일
Dear kalaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 11월 12일
Dear TravelerThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our four nights were beautiful! A perfect location to enjoy the ring of Kerry and Dingle peninsula. Bike riding in the national forest was also a treat! I would definitely return
2023년 10월에 4박 숙박함
답변 제공: guest experience 님, 2023년 11월 26일
Dear DeniseThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Rion

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing staff, made us feel welcome. The breakfast is decadent! Rooms are perfect, this place is very well priced for all they do
2023년 10월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 10월 21일
Dear RionThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Anne-Marie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Exceptional staff and management
My husband and I had medical emergencies while we stayed at the hotel that were handled with gracefulness and professionalism by all staff and management. They went beyond what was expected even from a 5 star rated hotel. Their commitment to client service is exceptional. They ensured to understand our needs and even anticipated those that we had not thought of. They provided extra services while reassuring us that they would be there if additional needs came up. Everybody from the cleaning staff to management were very helpful, special praises to Nile, managers Sean and Chris in addition to deputy general manager Breda.
2023년 10월에 3박 숙박함
답변 제공: Guest Experience 님, 2023년 10월 21일
Dear Anne-MarieThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!I hope all is well now and you both are feeling betterIt was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Sandy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Guest Experience 님, 2023년 10월 21일
Dear SandyThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Vivianne

2023년 9월에 3박 숙박함
답변 제공: guest experience 님, 2023년 10월 8일
Dear VivianneThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Mary Jo

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property. Had to have laundry done while here and that was great feature for us. Very nice restaurant but only one on property, only serves 4 items so limited for dining choices. Has pub but only open on weekends. Only downfall was few dinner choices (had no sandwiches after 5 pm)
2023년 10월에 2박 숙박함
답변 제공: guest experience 님, 2023년 10월 8일
Dear Mary JoThank you very much for your feedback in relation to your recent stay.Thank you for taking the time to offer your feedback after your experience. I can assure you it will be reviewed thoroughly. Your thoughts in relation to your experience are very valuable to us in reviewing any aspects of our services going forward. I do apologise for the inconvenience caused with this but we always have the main restaurant the Yew Tree closed Sundays and Mondays throughout but I do thank you for the feedback which will be considered.I very much hope to have the pleasure of welcoming you back to Muckross Park in future. I would be most grateful if you could contact me directly when you wish to return, so that I can personally oversee your visit and ensure that you are well looked after.Kind regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding property, staffed by caring professionals. Highly recommend the Muckrose
2023년 9월에 1박 숙박함
답변 제공: guest experience 님, 2023년 10월 8일
Dear JohnThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Marissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place and great staff. The bar and breakfast were delicious. What I loved most was the history of the hotel, dating back to the 1790’s. We stayed in one of the historical rooms. Was a little dated but still nice and clean. It’s across from Muckross Abbey. Good location, a little further out from the restaurants but close by car.
2023년 9월에 1박 숙박함
답변 제공: guest experience 님, 2023년 9월 28일
Dear MarissaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful experience. Staff is very attentive. Nice room.
2023년 9월에 2박 숙박함
답변 제공: guest experience 님, 2023년 9월 28일
Dear WilliamThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Anthony 님, Flushing

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was great at hotel.
2023년 9월에 2박 숙박함
답변 제공: guest experience 님, 2023년 9월 22일
Dear AnthonyThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Stephen 님, Las Vegas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the spa
2023년 9월에 2박 숙박함
답변 제공: guest experience 님, 2023년 9월 22일
Dear StephenThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here was amazing! Customer service to it's finest!
2023년 9월에 2박 숙박함
답변 제공: guest experience 님, 2023년 9월 15일
Dear RebeccaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

6/10 - 괜찮아요

Annette

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Okay stay for 5 Star Hotel
My husband and I got a dinner voucher for 2 for the Yew Restaurant so we decided to treat ourselves to an overnight stay for our anniversary. Unfortunately when I booked I didn't know that restauarant is closed on Sunday nights so we had to make do with the bar restaurant called Colgans. We were disappointed but at least Colgans honoured the voucher. The hotel is 5 star and this is fully evident from when you enter the hotel. Unfortunately, amidst all the attentiveness they managed to mix up our rooms, we were given the wrong room (this room had a veranda with an ashtray full of cigarette butts on a table), they lost our luggage and we were waiting around 90mins before been shown the correct room. Eventually after resolving the issue they did apologise and gave us a complimentary bottle of prosecco but it did leave us somewhat out of sorts. I do have to say the Spa with the Vitality Suite is absolutely beautiful and you do feel very relaxed and spoilt after it. Our bedroom was lovely and clean as was the bathroom. They offered Rituals products which are gorgeous. The only downside in the bathroom is the lack of counter space for toiletry bags etc. Colgans was okay, we were seated in a high table with high stools which didn't make for a relaxing meal. The atmosphere was dead in the bar and hotel lobby albeit it was a Sunday night. The breakfast was lovely and the hotel is perfectly situated beside the national park with Muckross House, Torc, Dinis Cottage all walkable.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Susana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can't say enough about the property and spa. Absolutely beautiful. We didn't use the spa services but did make use of the pool and steam baths. Would stay here again, and again. If youre making a stop in Kilarney, i would absolutely recommend a stay here. Staff was incredible and food was wonderful.
2023년 9월에 1박 숙박함
답변 제공: guest experience 님, 2023년 9월 11일
Dear SusanaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Angelica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: guest experience 님, 2023년 9월 11일
Dear Angelica Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really wonderful experience!
2023년 8월에 1박 숙박함
답변 제공: guest experience 님, 2023년 9월 11일
Dear TravelerThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
70th Birthday Trip for my husband Donald O’Brien
Great find on our way to stay on the Ring of Kerry. Comfortable and accommodating. We found that we brought the wrong converter and they gladly supplied us with one. The restaurants were very inviting and offered a nice variety of meals.
2023년 8월에 1박 숙박함
답변 제공: guest experience 님, 2023년 9월 1일
Dear DonaldThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Louis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location and property. Staff is extremely helpful and kind. Room was immaculate and close to everything in Killarney with quick access to Dingle and Ring of Kerry.
2023년 8월에 2박 숙박함
답변 제공: guest experience 님, 2023년 8월 26일
Dear Louis Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

8/10 - 좋아요

Amy 님, charlotte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: guest experience 님, 2023년 8월 26일
Dear AmyThank you for taking the time to fill out our guest survey after your stay with us here at The Muckross Park Hotel & Spa. Feedback is so important to us as it allows us to recognise a job well done and indeed any areas we may need to focus on. Naturally I was disappointed to see your scoring of during your stay with us. I would love the opportunity to discuss this with you in more detail and gain insight into how we can improve. If you have some additional information that you could provide me with, I would be very grateful.I look forward to hearing from you.Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Leonie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: guest experience 님, 2023년 8월 26일
Dear LeonieThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we were checking in to the Muckross Hotel, the Brochure for the Muckross stated that if you rent one of their suites you would receive a complimentary bottle of wine. I had purchased a suite thru Expedia. When I ask about our complimentary bottle of wine , I was informed that since I purchased the suite thru Expedia I was not entitled to the complimentary bottle. I thought that was in poor taste of the Hotel. I room was lovely but dated. However, we had the best Duck at the restaurant ever..
2023년 8월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 8월 18일
Dear KevinThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!I ams sorry for this issue and I will discuss this with the team regarding this so we can apply this going forward.It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Jeanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: guest experience 님, 2023년 8월 26일
Dear JeanneThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great and supported us with everything we needed without asking. Enjoyed the stay and would use them again.
2023년 7월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 8월 4일
Dear TerryThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stunning property and spa was AMAZING!!!
2023년 7월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 27일
Dear MarieThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 27일
Dear PAtrickThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Miles 님, Indian Wells

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful hotel with great service and food in the amazing Muckross National Park. Walk to Muckross Abby and on the fantastic Ring of Kerry.
2023년 7월에 3박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 27일
Dear MilesThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 11일
Dear DennisThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Amelia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wish we booked more than one night. Will be back.
2023년 6월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 1일
Dear AmeliaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us! It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Ken

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was quiet, spacious and airconditioned. Shower worked well. Meals especially breakfast and the Yew Tree were excellent. The spas and Vitalty centre were outstanding. Hot tub and Jacuzzi available all day without children.
2023년 6월에 3박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 1일
Dear Ken Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us! It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Barrington

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The welcome crew were excellent, particularly Shane stood out as a star. Nice meal in the Yew Tree restaurant where there was a good wine list. We were fortunate to be given a free upgrade which made the stay even more agreeable.
2023년 6월에 1박 숙박함
답변 제공: guest experience 님, 2023년 6월 15일
Dear BarringtonThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Wesley

2023년 5월에 1박 숙박함
답변 제공: guest experience 님, 2023년 6월 15일
Dear WesleyThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Nick

2023년 5월에 3박 숙박함
답변 제공: guest experience 님, 2023년 6월 15일
Dear NickThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 1일
Dear AnonymousThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us! It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

NANCY

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top Notch
Top notch. Friendly staff. Clean, large room. Nice bathroom. Great location.
2023년 5월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 1일
Dear Nancy Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us! It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful!
Incredibly attentive staff and service. Very nice and spacious room. Make an appointment to use the pool (no cost but appointment is required!)
2023년 3월에 1박 숙박함
답변 제공: Chris 님, 2023년 4월 16일
Dear TravelerThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!Thank you for your extremely kind words on behalf of our team.It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - 훌륭해요

Muhammad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous hotel and great location!
The hotel was amazing, the suite was well kept and the cleaners seem to do a really good job at making sure it was clean and tidy, constantly making sure the room was how we wanted and even leaving chocolates each day...shout-out to them! We had a slight issue with room service which I didn’t actually raise with the hotel, but otherwise perfect stay, location and great breakfast! Most staff were great and I would definitely visit again.
2023년 3월에 3박 숙박함

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Luxury
We were kindly given an upgrade to a larger room. The stay was for my mums birthday and there were welcome gifts in her room, which was lovely. The staff were exemplary, all very friendly and pleasant. Large bath and separate shower in the bathroom, with luxurious toiletries supplied.
2023년 2월에 2박 숙박함
답변 제공: Lisa 님, 2023년 2월 25일
Dear Sarah,Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us on the special occasion of your moms birthday!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Lisa O SheaFront Office Manager

10/10 - 훌륭해요

Declan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Lisa 님, 2023년 1월 2일
Dear DeclanThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Lisa O SheaFront Office Manager

8/10 - 좋아요

Des

2022년 10월에 1박 숙박함
답변 제공: Lisa 님, 2022년 10월 18일
Dear Des,Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Lisa O SheaFront Office Manager

10/10 - 훌륭해요

Mary

2022년 9월에 2박 숙박함
답변 제공: Lisa 님, 2022년 10월 18일
Dear Mary,Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Lisa O SheaFront Office Manager

8/10 - 좋아요

Saravy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2022년 9월에 2박 숙박함

8/10 - 좋아요

Lynda

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked a deluxe room, which should be called compact rather then deluxe !! After spending a night in a box room we were moved to a bigger room, thanks to Lisa in reception for helping sort out the issue. Staff lovely and helpful. Breakfast fab. Lovely relaxing weekend.
2022년 9월에 2박 숙박함
답변 제공: Lisa 님, 2022년 9월 6일
Dear Lynda,Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us, and that I was able to change your rooms to make your stay more enjoyable.It was such a pleasure to meet you both and have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Lisa O SheaFront Office Manager