리셉션

슈어스테이 플러스 호텔 바이 베스트 웨스턴 카이저 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 447개 이용 후기 중 254개" "
평점 8 - 좋아요. 447개 이용 후기 중 136개" "
평점 6 - 괜찮아요. 447개 이용 후기 중 31개" "
평점 4 - 별로예요. 447개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 447개 이용 후기 중 8개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed at this location four or five times. Never a problem. The only complaint; this time; there were a few people staying there smoking weed in the building. It stank up the second floor and elevator. Management said they would address it.
2024년 3월에 3박 숙박함
답변 제공: Nichol - GM 님, 2024년 4월 3일
Daniel,Thank you for your feedback in regard to your stay. I am sorry to hear that you experienced an issue with guests not following our policy with no smoking in the hotel. I assure you that the issue was addressed in a timely manner and hope this doesn't deter you from staying in the future. We hope that your travels do bring you back to our area. Until then, we wish you safe and happy adventures.

10/10 - 훌륭해요

ora

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went on a last minute trip to this area which is somewhat remote and have limited hotel/motel options. I did locate the SureStay Best Western. Arrived appx 10PM. Staff was very kind and friend. Lobby was clean. Staff updated me regarding free full breakfast in the aM. Unfortunately I did miss that. The room was very clean. I check every bed in all hotels with a fine tooth comb. Bathroom very clean, TV selection with channels was nice ( yes not everyone streams as of yet) AC/Heat very nice and easy to control. Working mini Refrig was working ( lately I have ran into many that have not been working and no replacements) I was traveling alone and recieved a Queen 1 bed room. Excellant. Really sorry I missed breakfast in the AM. ( too many business calls) My understanding the selections is awesome. Agian, this is somewhat of a remote area, but the best was within eye distance is a WalMart. Far Enough not impacted by traffice and noise. Close enough if I wanted to walk I could. Nothing gets better then a Walmart close by to pick up everything I forgot for a last minute road trip. Definitely would recommend this again and stay again. Thanks to all the staff late at night and 11 pm check out. You were great, friendly and answered all my questions. Excellant job, excellant stay. Price was right.
2024년 2월에 1박 숙박함
답변 제공: Nichol - GM 님, 2024년 3월 7일
Good morning,Thank you so much for telling us about your stay. This is the feedback we look forward to. We take pride in our performance here and it shows that it is paying off. Our staff will be delighted to hear that their hard work isn't going unnoticed. We do hope that you get the chance to come back to the area and stay with us. During the next stay we will be sure that you get to indulge on our breakfast! Please let us know if we may accommodate you again, it would be our pleasure. Safe travels!

8/10 - 좋아요

Walter

2024년 2월에 1박 숙박함
답변 제공: Nichol - GM 님, 2024년 3월 7일
Thank you for taking the time to rate our hotel! Please come see us again!

10/10 - 훌륭해요

Anna 님, Reisterstown

2024년 1월에 1박 숙박함
답변 제공: Nichol - GM 님, 2024년 3월 7일
Thank you for taking the time to rate our hotel, Anna. We are happy to see that you enjoyed your stay. We hope your travels bring you back to our area and you are able to stay with us again. Until then we wish you happy and safe travels.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 3박 숙박함
답변 제공: Nichol - GM 님, 2024년 3월 7일
Charles, thank you so much for rating our hotel. We are so happy to see that you enjoyed! Hopefully your travels bring you back to our area and we are able to serve you once again. Until then we wish you happy and healthy travels.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very nice and so was the room!!
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Gradimir

연인과의 여행
좋아요: 직원 및 서비스
Well located near Walmart, staff is really nice.
2023년 11월에 3박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 29일
Thank you for telling us about your stay! We are happy to hear that the location of our hotel was accommodating for your needs. We wish you happy and safe Holidays.

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was ok but could be better
2023년 11월에 2박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 29일
Hello Kevin, We appreciate you choosing our hotel during your travels. We are constantly working on our breakfast menu to fit everyone's preference and needs. We hope that you are able to visit us again and you see improvement. Until then we wish you happy and healthy travels.

10/10 - 훌륭해요

barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 6박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 24일
Hello Barbara,Thank you for taking the time to rate our hotel. A 10 out of 10 doesn't get much better! We do appreciate you choosing our hotel to be your home away from home while you are traveling. We hope that your travels bring you back to our area and we are able to serve you once again. Until then we wish you Happy Holidays and safe travels!

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great little hotel
Great stay. Nice rooms. Clean. Great staff. Would definitely stay again!
2023년 11월에 2박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 20일
Good morning Kevin! Thank you for taking the time to tell us about your stay. We are so happy to hear that you were all around satisfied! We do hope that you are able to travel back to our area and come see us again. We wish you Happy Holidays and safe travels!

10/10 - 훌륭해요

Dave

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was excellent. It was quiet, clean and comfortable. Staff is friendly at check in/out. I will definitely stay here again.
2023년 11월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 19일
Good morning Dave,We are delighted to hear that you enjoyed your stay. We do hope that you are able to come see us again soon and we are able to accommodate your needs once again. Until then we wish you Happy Holidays and safe travels!

10/10 - 훌륭해요

Gabrielle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 13일
Good morning Gabrielle,Thank you for taking the time to rate our hotel. We are glad to see that you enjoyed your stay! We do hope that you come visit us again!

10/10 - 훌륭해요

Wayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ABSOLUTELY SUPER!!!
Always a great stay at SureStay.My accommodation were different from what I had requested but the staff at SsureStay went far beyond my expectations to straighten out the situation.Incredible service.For example the snack machine wasn’t working so one of the staff members had some chips and pretzels in her office and politely gave my wife and I some. She and the other staff members service to their customers were OUTSTANDING!!. I WILL ALWAYS stay at SureStay when I am in town.THANK YOU SO MUCH!!!!!
2023년 11월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 13일
Good morning Wayne,Thank you for taking the time out of your day to tell us about your stay. Our staff here does go above and beyond to take care of our guests. We are also glad to know that our snack machine isn't working so that we can get that fixed! We hope your travels bring you back to our area and we are able to accommodate your needs once again. Until then we wish you Happy Holidays and safe travels!

6/10 - 괜찮아요

Kaleigh

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 7일
Good morning Kaleigh!Thank you for rating our hotel. We do hope that your travels bring you back in the future and we are able to accommodate you once again. Until then safe travels.

10/10 - 훌륭해요

Wanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 7일
Good morning,Thank you for rating our hotel! Your response means a lot to our staff and shows their efforts pay off. We hope to see you again. Have safe and healthy travels!

8/10 - 좋아요

paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful,,,property was nice and clean,,,room was clean ,cleaning staff was very friendly ,,
2023년 10월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 7일
Good morning Paul,Our staff will be happy to hear your kind words about our hotel and their performance. We do work hard to keep up with our property and making sure it is ready for each guests arrival. Please come see us again so that we may accommodate your needs.

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reasonably priced - very clean - friendly and helpful staff.
2023년 10월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 7일
Good morning Kevin,We are happy to see that you were satisfied with your stay at our hotel. We work hard to keep up with our day to day duties and the staff will be pleased to hear it has paid off. Please come see us again if you are in the area! We would be happy to accommodate you!

8/10 - 좋아요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 7일
Good morning Charles,Thank you for rating our hotel. We are happy to see that we meant your expectations. Our staff works hard to please all guests that stay with us. We do hope that your travels bring you back to our area and we are able to be your home away from home once again.

10/10 - 훌륭해요

Carlos 님, SPRINGFIELD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 7일
Good morning! Thank you for rating our hotel! We do appreciate your feedback. Please come visit us again.

10/10 - 훌륭해요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place to stay! Everything clean and comfortable. Enjoyed the cookies offered at the front desk. Very quiet and charming area!
2023년 10월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 7일
Good morning Jeffrey,Your kind words are very appreciated. The staff here goes above and beyond to take care of our guests and make them feel like home. I will be sure to give them your feedback. Please come visit us again.

10/10 - 훌륭해요

Sherry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 7일
Good morning Sherry,Thank you for rating our hotel. Your feedback is important to us and we are happy to see we exceeded your expectations. Please come see us again.

2/10 - 너무 별로예요

Caleb

2023년 10월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 15일
Caleb, I am so sorry to hear that you did not enjoy your stay with us. Please feel free to contact me at the hotel if you would like to discuss further.

8/10 - 좋아요

Sue

2023년 10월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 7일
Hello Sue,Thank you for rating your stay at our hotel. Our staff does a wonderful job keeping up with their duties and serving our guests. We hope that you are able to come see us again!

10/10 - 훌륭해요

Margie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 7일
Good morning Margie,Rating your stay means a lot to us. Our staff will be delighted to see that you enjoyed. They work hard to keep with the property and serving our guests. Please come see us again!

10/10 - 훌륭해요

Harold

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 7일
Good morning Harold,Thank you for rating your stay with us. 10 out of 10! That is wonderful! Our staff will be delighted to see that. They work hard to keep up with things here and their hard work pays off. We do hope that your travels bring you back to our area and we are able to accommodate you once again. Until then we wish you safe and happy adventures.

10/10 - 훌륭해요

Ann

2023년 10월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 7일
Good morning Ann,Your rating is so important to us! We are happy to see that you enjoyed your stay. The staff will be pleased to see that as well. We hope your travels bring you back to our area and we are able to accommodate your needs once again. Until then, Safe travels!

10/10 - 훌륭해요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 7일
Good morning Helen,We are so pleased to see that your stay was rated at a 10. I will be sure to share this with our staff. They really take pride in the positions here and hope that you do come see us again. Until then, have safe travels!

10/10 - 훌륭해요

Katrina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jessie 님, 2023년 10월 17일
Thank you for staying with us. Please visit again and safe travels.

8/10 - 좋아요

allen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked that the location was convenient
2023년 10월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 7일
Good morning Allen,Thank you for taking the time to tell us about your stay. We are happy that the location of our property fit your needs. If your travels bring you back to our area we do hope to accommodate your needs once again. Until then, safe travels.

10/10 - 훌륭해요

Lynn S

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jessie 님, 2023년 10월 17일
Thank you for staying with us. Please visit again and safe travels.

10/10 - 훌륭해요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice quiet area. Very clean and bright. Friendly helpful staff.
2023년 10월에 1박 숙박함
답변 제공: Jessie-GM 님, 2023년 10월 9일
Thank you. Hope to see you again. Safe travels.

8/10 - 좋아요

Steve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Almost 5 stars except for the Wi-Fi
Overall, our stay was very good. Everything in the hotel was excellent except for two things the Wi-Fi was horrible and the bathroom did not have a place to put your shampoo, conditioner or soap in the shower. Other than that, though the help or associates were excellent very friendly. made us feel at home the room was great the beds Were extremely comfortable the room was spotless as was the hotel the free breakfast was a big plus
The room was awesome. We took pictures after used it. Sorry but the Wi-Fi was awful.
2023년 9월에 2박 숙박함
답변 제공: Jessie-GM 님, 2023년 10월 9일
Thank you so much. I hope you can visit us again. Safe travels.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Smell of cigarettes everywhere
The room was very clean, as well as the bedding. The breakfast was very good. Staff were very friendly and courteous. Two drawbacks from staying here: 1) No soundproofing between walls. Could hear everything from the rooms next door and in the hallway. People yelling at 1 am from the hallway, then the people next door getting up at 5:15 am, talking loudly, banging things around, knocking against the walls, waking us up. Got very little sleep. 2) supposed to be a non-smoking room. The elevator and hallways had a strong smell of cigarettes, and when the a/c fan was turned on in the room, the smell of cigarettes was overwhelming. All our clothes smelled like cigarettes. Had to wash everything once we got home. Will not be staying there again.
2023년 10월에 1박 숙박함
답변 제공: Jessie-GM 님, 2023년 10월 5일
I AM SORRY YOU DID NOT ENJOY YOUR STAY. WE HOPE YOU WILL GIVE US ANOTHER TRY IN THE FUTURE.

10/10 - 훌륭해요

Cinda

좋아요: 청결 상태
2023년 9월에 2박 숙박함
답변 제공: Jessie-GM 님, 2023년 10월 5일
THANKYOU

10/10 - 훌륭해요

Jon

좋아요: 숙박 시설 상태 및 시설
👍
2023년 9월에 1박 숙박함
답변 제공: Jessie-GM 님, 2023년 10월 1일
THANK YOU!!

10/10 - 훌륭해요

Mary

2023년 9월에 1박 숙박함
답변 제공: Nichol - GM 님, 2023년 11월 7일
Good morning Mary,Thank you for taking the time out of your day to rate our hotel. It shows that the hard work that goes into the day to day functions are paying off. We take pride in our guests and we are happy to see that you enjoyed your stay. Please come see us again!

10/10 - 훌륭해요

Damon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was excellent and awesome.
2023년 9월에 1박 숙박함
답변 제공: Jessie-GM 님, 2023년 9월 25일
Thank you and safe travels.

6/10 - 괜찮아요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Jessie-GM 님, 2023년 9월 19일
THANK YOU FOR YOUR FEEDBACK

10/10 - 훌륭해요

Bernard lee

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
friendly place
very friendly and helpful
2023년 9월에 2박 숙박함
답변 제공: Jessie-GM 님, 2023년 9월 19일
THANK YOU. PLEASE VISIT AGAIN

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Jessie-GM 님, 2023년 9월 13일
THANK YOU FOR YOUR STAY

10/10 - 훌륭해요

HARRY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is absolutely fantastic
2023년 9월에 2박 숙박함
답변 제공: Jessie-GM 님, 2023년 9월 13일
THANK YOU FOR YOUR STAY

10/10 - 훌륭해요

Connie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is friendly and professional.
2023년 9월에 3박 숙박함
답변 제공: Jessie-GM 님, 2023년 9월 13일
THANK YOU FOR YOUR STAY

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Jessie-GM 님, 2023년 9월 13일
THANK YOU FOR YOUR STAY

10/10 - 훌륭해요

Francis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Every single thing was great.
2023년 9월에 1박 숙박함
답변 제공: Jessie-GM 님, 2023년 9월 13일
THANKYOU FOR YOUR STAY

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the stay, and the staff of fantastic
2023년 8월에 1박 숙박함
답변 제공: Jessie-GM 님, 2023년 9월 13일
THANK YOU FOR YOUR STAY

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was awesome. Rooms were very clean. Breakfast was good. Location was really nice.
2023년 8월에 2박 숙박함
답변 제공: Jessie-GM 님, 2023년 8월 25일
Thank you for staying with us! So happy you enjoyed your stay! Safe travels

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds were comfy.
2023년 8월에 1박 숙박함
답변 제공: Jessie-GM 님, 2023년 8월 25일
Thank you for staying with us! So happy you enjoyed your stay! Safe travels.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we first got to the room noticed long black hair on the shower wall....told front desk and they said they would take care of it..........we went out for an extended time and when we returned the shower wall was in the same condition.....very gross and disappointing
2023년 8월에 2박 숙박함
답변 제공: Jessie-GM 님, 2023년 8월 19일
Thank you for completeing the survey reguarding your recent stay at our property.On behalf of our team I would like to apoligize for not exceeding your exspectations. Your feedback is important to us, to implement inprovements so we can offer a better experiance for our guest in the future. I hope you will consider staying with again in the future.

10/10 - 훌륭해요

James

2023년 8월에 1박 숙박함
답변 제공: Jessie-GM 님, 2023년 8월 19일
Thank you for completeing the survey reguarding your recent stay at our property.On behalf of our team I would like to thank you. Your feedback is important to us.We will be using the feedback you give us to implement inprovements so we can offer a better experiance for our guest in the future. I hope you will consider staying with again in the future.