Dear Mark, Many thanks for your review and for your high score. Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Hi Chris, Thank you for for the positive endorsement of our hotel! I will be sure to let the staff know they made a difference to your stay. Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Hi Natasha,Apologies for the delay in my response. Thank you so much for your perfect score and hopefully we see you in the near future,Kind regards,Eoin TraynorRooms Division Manager

Dear Guest,Many thanks for the positive endorsement and for the constructive feedback. Our rooms are currently being refurbished and this is one of the areas we will be looking to improve on in the future. We hope to see you back to us soon,Kind regards,Eoin TraynorRooms Division Manager

Hi Paula,Apologies for the delay in my response. Thank you so much for your perfect score and hopefully we see you in the near future,Kind regards,Eoin TraynorRooms Division Manager

Hi Teresa, Thank you for for the positive endorsement of our hotel! Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Hi Michelle, Thank you for for the positive endorsement of our hotel! You will be glad to hear our room and Leisure club refurbishment has begun and will be finished by early next year Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Hi Guest, Thank you for for the positive endorsement of our hotel! Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Hi Yannick, Thank you for for the positive endorsement of our hotel! Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Hi Rachel, Thank you for for the positive endorsement of our hotel! Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Dear Sheila,I welcome reviews that are balanced, constructive, correct, helpful, objective and accurately describe an experience to readers. While, I am sincerely sorry that there was a smell from the cushions in your room, I do believe every effort was made by our team to try and turn the negative issue into a positive stay, and that some compensation was given.Yours sincerely,Eoin TraynorRooms Division Manager

Thanks Mary for such a positive endorsement of our hotel! Hopefully we see you back to us in the near future.Kind regards,Eoin TraynorRooms Division Manager

Thanks Olga for the positive endorsement of our hotel! Hopefully your travels bring you back to us in the near future.Kind regards,Eoin TraynorRooms Division Manager

Great to hear Andrea!I will be sure to pass on your kind comment to the team at todays' briefing,Many thanks,Eoin TraynorRooms Division Manager

Hi James, Thank you for for the positive endorsement of our hotel! Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Dear Qiongdi,Many thanks for the positive endorsement of our hotel. Hopefully we see you back to us in the near future,Kind regards,Eoin TraynorRooms Division Manager

Hi Adam,Sorry to hear about the fire alarm issues during your stay. You are correct, we are currently refurbishing rooms at the moment and it certainly has been a challenge as of late to be business as usual so my sincere apologies for the inconvenience caused. The first new rooms are finished this Friday so the next time you are back to us I hope you will get to see the benefits of this investment.Kind regards,Eoin TraynorRooms Division Manager

Dear Guest ,Thank you for completing a review concerning your recent stay and I welcome your feedback on the hotel which is greatly appreciated.I regret that we did not fully meet your expectations and I apologise sincerely for the poor cleanliness standards you experienced in your room. At The Glenroyal Hotel we pride ourselves on customer care and service of the highest standard and your experience was far from that which we aim to deliver to our guests. I would like to assure you that your comments have been taken seriously and acted upon accordingly.I hope this does not deter you from returning and I would ask that any future bookings are made directly through me and I will ensure that all hospitalities are extended to you.Thank you again for the interest you have shown which is much appreciated. I look forward to, hopefully, welcoming you back to Maynooth.Yours sincerely,Eoin TraynorRooms Division Manager

Dear Guest, Thank you for sharing your feedback on your recent stay at The Glenroyal Hotel. I am pleased you enjoyed elements of your stay however I regret that we did not fully meet your expectations. At the hotel we have an individual style and approach that provides guests with a friendly, casual, genuine and approachable experience and we recognise that the "one size fits all" model of hospitality does not match each guest's distinct perception. Whilst we may occasionally drop the ball, we are committed to rectifying any shortcomings as quickly as possible and it is important for us to get constructive criticism such as yours. The hotel is continuously evolving, there are exciting developments in the pipeline with our rooms refurbishment starting from the 2nd of October, and hopefully you may see the benefits of that on a future visit where a warm welcome will always await you.Yours sincerely,Eoin TraynorRooms Division Manager

Thanks John for the perfect score and the positive endorsement of our hotel. It what we strive for each day and it means a lot to hear you enjoyed your break with us,Kind regards,Eoin TraynorRooms Division Manager

Thanks Ben for the perfect score and the positive endorsement of our hotel. It what we strive for each day and it means a lot to hear you enjoyed your break with us,Kind regards,Eoin TraynorRooms Division Manager

Thanks Patrick, for the perfect score and the positive endorsement of our hotel. It means a lot to us and it is what we strive to achieve each and every day.Kind regards,Eoin TraynorRooms Division Manager

Thanks Duane, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Thanks Tom, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards,Eoin Traynor Rooms Division Manager

Thanks Dermot, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future.Kind regards, Eoin Traynor Rooms Division Manager

Thanks Klaudius, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Thanks Elly, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Thanks Niall, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Dear Guest,Thanks for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Thanks Roy, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Thanks Debra, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Thanks Ruth, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Thanks Jose, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Hi Laura,Apologies for this, while I know it was busy on the evening in question this was too long. I have made our Food and Beverage Manager aware of your complaint,Kind regards,Eoin TraynorRooms Division Manager

Hi Trish,Thank you for your high score. The weather certainly was a challenge this week. We have invested in Dyson Coolers for our rooms to alleviate this issue. Hopefully though that is not the end of the good weather.Kind regards,Eoin TraynorRooms Division Manager

Thanks Fionnuala,for the high score and positive endorsement of our hotel! Hopefully we see you back to us in the near future.Kind regards,Eoin TraynorRooms Division Manager

Dear Howard,Many thanks for the feedback. Petra and her team will be delighted that you enjoyed Shoda, I will be sure to let them know.Kind regards,Eoin TraynorRooms Division Manager

Dear Nicholas,Thank you for sharing your feedback on your recent stay at The Glenroyal Hotel. I regret that we did not fully meet your expectations. At the hotel we have an individual style and approach that provides guests with a friendly, casual, genuine and approachable experience and we recognise that the "one size fits all" model of hospitality does not match each guest's distinct perception. We do indeed portray that the hotel is situated in the town centre with all aspects of the town at a convenient walking distance. The hotel is continuously evolving, there are exciting developments in the pipeline with our room refurbishments this month, and hopefully you may see the benefits of that on a future visit where a warm welcome will always await you.Yours sincerely,Eoin TraynorRooms Division Manager

Thanks Andrew for the the positive endorsement of our hotel. It means a lot both to me and the the rest of the team,Thank you,Eoin TraynorRooms Division Manager

Thanks Jeff for the the positive endorsement of our hotel. It means a lot both to me and the the rest of the team,Thank you,Eoin TraynorRooms Division Manager

Dear Guest,My understanding is that despite attempts to authenticate the veracity of this review and to engage in a meaningful way to discuss this matter in a reasonable manner upon your check in, you have opted not to, which is your prerogative.What you describe is not The Glenroyal way, we pride ourselves on our genuine warmth and friendly service and we are committed to quality and guest satisfaction, this is at the core of what we are known for and continue to strive for each and every day.Yours sincerely,Eoin TraynorRooms Division Manager

Thanks Paul, the the perfect score and positive endorsement of our hotel. It is what we strive for each and every day!Kind regards,Eoin TraynorRooms Division Manager

Thanks Michelle, the the perfect score and positive endorsement of our hotel. It is what we strive for each and every day!Kind regards,Eoin TraynorRooms Division Manager

Dear Guest,My sincere apologies for our linen issue. Our supplier let us down temporarily which did lead to a challenge both for the hotel and our guests. Rest assured we are looking at solutions to ensure this issue does not happen again.Yours sincerely,Eoin TraynorRooms Division Manager

Thanks Barry for such a positive endorsement of our hotel! It means a lot and I will be sure to pass on your feedback to the team,Kind regards,Eoin TraynorRooms Division Manager

Dear Nuala,Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed your experience with us!It's wonderful to know that you appreciated our lovely and spacious accommodations, along with the fresh décor that we take pride in maintaining. Our team works diligently to create an inviting atmosphere that contributes to our guests' overall comfort and enjoyment.We're especially delighted that our staff left such a positive impression on you. Providing exceptional and friendly service is a core value for us, and we're pleased that their efforts made your stay even more enjoyable. I'll be sure to pass along your kind words to our team members.We genuinely value your feedback and hope to welcome you back to our hotel in the future. If you have any suggestions or preferences for your next stay, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to the opportunity to host you again.Warm regards,Ernestas MiliauskisFront Office Manager

Dear Gerald,Thank you for sharing your valuable feedback following your recent stay at our hotel. We're glad to hear that your experience was a mix of positive aspects and areas for improvement.We're delighted that our reception team provided you with helpful and efficient service during check-in. Ensuring a smooth start to our guests' stay is one of our top priorities, and we're pleased that we met your expectations in this regard.It's great to know that you found our hotel's appearance appealing and that your family enjoyed the spaciousness of the room. We apologize for any inconvenience caused by the tired appearance of the carpet and furnishings. Your feedback is important to us, and we'll take this into consideration as we work towards enhancing the overall ambiance of our accommodations.We're glad you enjoyed our meals, and we appreciate your positive feedback on that aspect of your stay. Moreover, we're grateful for your kind words about our staff's helpfulness and courteousness. Providing exceptional service is something we take pride in, and we'll be sure to recognize the team for their efforts.Thank you once again for sharing your thoughts with us. We're committed to continuous improvement, and your feedback is instrumental in helping us achieve that goal. Should your travels bring you back to the area, we would be honored to have another opportunity to serve you.Best regards,Ernestas MiliauskisFront Office Manager

Dear Laureen,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're delighted to hear that you enjoyed the beautiful decor, cleanliness, and the friendliness of our staff. We're also pleased that you found our breakfast options to be lovely and varied – we believe a great dining experience is an important part of a stay.We do appreciate your honesty about your experience at the Arkle bar restaurant. We apologize that the pricing did not align with your expectations. Our goal is to provide a range of dining options that cater to various preferences, and we'll certainly take your feedback into consideration as we evaluate our offerings.Regarding the ongoing lighting work during your stay, we sincerely apologize for any inconvenience caused by the early start time. Your comfort and convenience are very important to us, and we regret that this construction work impacted your experience negatively. We'll make sure to communicate such renovation activities more effectively in the future to minimize disruptions for our guests.Your feedback is invaluable as it helps us continuously improve our services and amenities. We genuinely appreciate your understanding and patience with these matters, and we hope that you will consider staying with us again in the future. We're committed to providing you with a seamless and enjoyable stay next time.Thank you once again for choosing our hotel. We look forward to welcoming you back.Best regards,Ernestas MiliauskisFront Office Manager

Dear Fiona,Thank you for taking the time to share your thoughts about your recent stay at our hotel. We sincerely apologize for any discrepancies you encountered between our advertising and the actual experience you had during your visit. We understand the importance of accurate representations, and we regret that your expectations were not met.Your feedback regarding the appearance of the town and shopping center area is well noted. We'll certainly review our marketing materials to ensure they accurately reflect the surroundings and atmosphere of the hotel's location. We apologize for any confusion this may have caused.We also appreciate your honesty about the state of our hotel. We continuously strive to provide a comfortable and up-to-date environment for our guests, and we're disappointed to hear that you found certain areas in need of an update. Your comments will be taken into consideration as we plan for future improvements.We're truly sorry that your experience was not as you had hoped. We value your feedback and will use it to make necessary adjustments to enhance the experience we provide to our guests.If you decide to give us another chance in the future, we'll do our best to ensure a more accurate representation of our facilities and an improved stay that aligns with your expectations.Thank you for bringing these matters to our attention, and we hope to have the opportunity to host you again.Warm regards,Ernestas MiliauskisFront Office Manager

Dear CatherineThank you very much for taking the time to creview us following your recent stay with us and for your considerate and wide-ranging feedback.  I appreciate your very positive comments regarding certain aspects of your stay and your kind feedback about my colleagues which I will be sure to share with them. Needless to say I was disappointed to read you had issues in with your room. We are continually striving to improve on our guest experience and the amenities and services we offer and we appreciate your feedback which I can assure you will be taken onboard fully. Rest assured I will review the points you have raised with the wider management team here at the Hotel and address them, where possible, in a timely fashion.  I am confident that should we have the pleasure of welcoming you back again you will experience our usual standard of guest care and hopefully we see you back in the near future,Yours sincerely, Eoin TraynorRooms Division Manager