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홀리데이 인 익스프레스 & 스위트 템플 - 메디컬 센터 에어리어, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 & 스위트 템플 - 메디컬 센터 에어리어, IHG 호텔
2609 South 39th Street, Temple, TX

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 550개 이용 후기 중 320개" "
평점 8 - 좋아요. 550개 이용 후기 중 128개" "
평점 6 - 괜찮아요. 550개 이용 후기 중 54개" "
평점 4 - 별로예요. 550개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 550개 이용 후기 중 14개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice.
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Heather

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Had everything we needed. Quality of breakfast was lack luster
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

John 님, Corrales

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice. Remodel in progress
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Carisa

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

4/10 - 별로예요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Bed was hard as a rock. Did not get much sleep at all.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Frances

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was super clean and I felt very safe. The breakfast was great, as well.
2024년 3월에 4박 숙박함
답변 제공: Kristina R. 님, 2024년 3월 28일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Anil kumar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 3월 28일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great and very helpful.
2024년 3월에 2박 숙박함
답변 제공: Kristina R. 님, 2024년 3월 28일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 3월 5일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

8/10 - 좋아요

Kabrina

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The common areas floor and elevator needs a deep cleaning. They did occasionally slop a mop over the floor but it still looked incredibly dirty. The rooms also could use a deep clean and some dusting. The hotel felt safe and I have no other issues but I would definitely look into a nice hotel if I ever stay in Temple, TX again.
2024년 2월에 4박 숙박함
답변 제공: Kristina R. 님, 2024년 3월 5일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

Ella E.

2024년 2월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 3월 28일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is dirty
2024년 2월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 3월 5일
Thank you for taking the time to tell us about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 - 훌륭해요

Aaron

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 25일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

8/10 - 좋아요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 25일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

4/10 - 별로예요

Josey

2024년 1월에 4박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 25일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 - 좋아요

Valerie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 25일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

8/10 - 좋아요

Ricardo

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 25일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

2/10 - 너무 별로예요

Thomas

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Very poor service, poor people skills
2023년 12월에 1박 숙박함
답변 제공: M. Murray 님, 2024년 1월 9일
Dear Thomas, thank you for your comments. I believe the reason you found our customer service to be bad is that we expected you to have a valid credit card when you extended your stay. By the way, you still owe us for one night room and tax.

8/10 - 좋아요

Natallia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Overall a nice place to stay
2023년 12월에 2박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 25일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

8/10 - 좋아요

Beatrice

2024년 1월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 25일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Rhemy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth It
Very welcoming, clean, and comfortable. The staff was very friendly.
2023년 12월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Stacye

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay again.
Stay was great. Bed was hard. Pillows were great. Room was clean. Would stay again.
2023년 12월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel. Has a modern look, great amenities, great breakfast, free parking, and friendly staff. Great location to Temple, Texas. We will stay there again.
2023년 11월에 5박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

8/10 - 좋아요

Eric

2023년 12월에 6박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

8/10 - 좋아요

William

The room spacious and clean. The personnel was courteous and professional.
2023년 12월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

STEVEN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Better pillows would give this hotel a 100 grade
Everything about this stay was excellent except for the pillows. Way too soft, no head and neck support.
2023년 12월에 6박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Ina

아이를 동반한 가족 여행
좋아요: 청결 상태
답변 제공: Kristina R. 님, 2024년 3월 5일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Denise

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
3 teams were staying at property, requested not to be on same floor. Assigned room was next to side exit on bottom floor Parked in Handicap space just outside door convenient for unloading and loading car. Never heard any noise from teams in room located on 1st floor. Only complaint was lack of a shower chair. Did not request handicap room , none available on checking in . Handicap daughter not capable of standing to shower..so she was not able to use shower.
2023년 12월에 2박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Alex

2023년 11월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

4/10 - 별로예요

Scott

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I booked this hotel specifically because they had an indoor hot tub when I checked in. I asked the front desk person what time the hot tub was open until she told me 11 o’clock fast-forward 20 minutes later I go down to the pool area and the hot tub button don’t work and then I go to step into it and it is ice cold, as I go to leave, there are no towels in the pool area but multiple signs telling you to dry off before you come back into the hotel. I had specifically asked about the hot tub. It would have been frustrating that it was broken but at least they would’ve been a problem with me and I would’ve went to a different hotel at check-in
2023년 11월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

Charles 님, Sonora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet. Nice breakfast, friendly staff.
2023년 11월에 3박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Dayna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfy
Hotel staff was nice. It was clean and comfortable. If I need to stay in hotel again in future, I’ll come here.
2023년 11월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Christina

2023년 11월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

8/10 - 좋아요

Royce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Crystal

2023년 11월에 2박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

8/10 - 좋아요

Kristin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Decent stay
Great staff. Really friendly people and helpful. The doors are extremely loud opening and closing. even when trying to close the door softly it still makes a loud noise.
2023년 11월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for taking the time to tell us about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was pretty much everything that I expected. Tho it was in a kinda sketchy part of town just for me personally.
2023년 11월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

8/10 - 좋아요

Brent Reid Gullett

2023년 11월에 2박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Johnny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet inside and out.
2023년 11월에 1박 숙박함
답변 제공: Kristina R. 님, 2024년 1월 4일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

8/10 - 좋아요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice facilities, nice breakfast. Only issue was that hot tub was not working.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Jeanifer

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Spectacular Stay
Staff were all great. Room was very nice and comfortable. Loved the pillows ! Very clean!
2023년 10월에 3박 숙박함
답변 제공: Kristina R. 님, 2023년 10월 31일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

Justin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice large room. Comfortable beds
2023년 10월에 1박 숙박함
답변 제공: Kristina R. 님, 2023년 10월 31일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

8/10 - 좋아요

Ricky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You might have to wait for your room
The room wasn’t ready upon arrival, there wasn’t another room available and no upgrade or compensation was offered.
2023년 10월에 1박 숙박함
답변 제공: Kristina R. 님, 2023년 10월 31일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We appreciated having this nice hotel close to the Baylor Scott & White Hospital.
2023년 10월에 1박 숙박함
답변 제공: Kristina R. 님, 2023년 10월 31일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA. We are so happy you enjoyed your stay and hope to see you again in the future.

4/10 - 별로예요

Carrie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Chose this property specifically because it had a hot tub, as we were traveling all day. Upon arrival, we were told that the hot tub heating element was broken, so the hot tub was cold. The gal at the front desk apologized and offered to request a partial refund. Management would not issue any kind of credit. Also, shower has mildew in the corners.
답변 제공: Kristina R. 님, 2023년 10월 31일
Thank you for taking the time to tell us about your experience at Holiday Inn Express TEMPLE - MEDICAL CENTER AREA.\I apologize for the inconvenience of our poo/spa being out and for the miscommunication as we did process a refund for a portion of the rate you paid. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express