Hello John,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kimball, TN - I-24. I'm sorry to hear that you felt you were treated poorly due to your reservation not being handled how you expected. However, the explanation management gave you was right as we have a contact we Expedia where we aren't allowed to modify their reservations without their consent. Red Roof apologize for any inconvenience caused but please know that we do have your best interest at heart. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Michael,We appreciate your positive comments about our clean rooms and friendly staff. We apologize for any inconvenience you may have experienced during your stay and recommend reaching out to our management team directly to address these concerns for future improvements.

Hello Laura,Thank you for taking the time to review your recent stay with us. We are delighted to hear that you had a good experience. If there is anything else we can assist you with, please do not hesitate to reach out.

Hello Burnetta, We sincerely apologize for the experience you had with our staff. We strive to provide excellent customer service and we are disappointed to hear that we fell short in this regard. We appreciate your feedback and will take immediate steps to address these concerns internally. Thank you for bringing this to our attention.

Thank you for being our guest here at our Red Roof Inn Kimball, TN - I-24, Terrie. We're proud to have provided you with comfortable bedding that resulted in your 5/5 score. Thank you for choosing Red Roof Inn. We hope to see you again soon. Sincerely, Red Roof Management

Hello tessa,Thank you for sharing your experience with us. We apologize if the room did not meet your expectations. Our team strives to provide exceptional service and we will address your concerns with the appropriate department to ensure this does not happen again. We appreciate your feedback and hope to have the opportunity to provide you with an improved stay in the future.

Hello Niki,Thank you for sharing your feedback with us. We appreciate your kind words about our hotel. We apologize for any discomfort caused by the bed. We understand your concerns regarding the absence of exterior cameras. We encourage guests to take necessary precautions and ensure the safety of their belongings. Your feedback is valuable to us, and we will consider it for future improvements.

Hello Leslie, Thank you for sharing your feedback with us. We are delighted that you found the room comfortable and clean. We apologize for the inconvenience you experienced with the door and the attitude of our staff member. We appreciate your letting us know and we will address these concerns internally.

Hello Ganesh, Thank you for sharing your recent experience with us. We apologize for any inconvenience you encountered regarding the towels, soaps, phone, and the reservation counter. We appreciate your feedback and will communicate these matters to the appropriate departments for further review and improvement.

Hello Terry,We apologize for any inconvenience caused. Please contact our customer service team so that we can address this issue promptly.

Hello Joanne ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

Hello LORETTA,We're sorry to hear that you were not satisfied with your stay. If you could provide more specific feedback, we would be happy to address any issues you may have had.

Hello Russell,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

Hello John, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Kimball, TN - I-24. It's great to read that the appearance of your room was to your liking. However, It was disheartening to read that you were not pleased with the odor of the room and the stoppers in the tub. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I sincerely apologize that your stay didn't meet your expectations. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Tianna RediResponse Specialist

Hello Nichole, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

Hello Cesar,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

Hi Eduardo,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

Hello Gloria,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

Hello Michael, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

Hello Amy, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,

Hello Karla,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

Hello Kevin, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

Hello Mark, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our room. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

Hello Robert, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

Hello Malinda, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

Hello Mike,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Cathy,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello John A., "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

Hello cindy, It means so much to have earned your business. We appreciate the feedback regarding our room. We hope to see you again in the future. Thank you for your valuable business.

Hello Linda,Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

Hello BETH, Thank you for taking the time to share. We appreciate your feedback regarding our breakfast and your insights regarding our shower. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

Hello Joseph, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

Hello Amey, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

Hello Andy, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

Hello April,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Hello Tonya,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we respond promptly to pest alerts with expert extermination services and treat to deter pests on a regular scheduled basis. We respond to all claims of a pest issue with prompt and professional action. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hello Nicholas, We appreciate your rating of our hotel and the feedback you have shared pertaining to our area and your comments about our breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.

Hello Keia, We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and also our area. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

Hello jo ann, Thank you for being a valued guest and for providing us the feedback regarding our parking and comments about our room. We hope you'll return to see how we continue to improve our service and hospitality.

Dear Guest,Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!

Hello Mark,Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.

Hello Mark,I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve. I hope you will remember our attributes and return to see how we have improved.

"We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

We appreciate that you've taken the time to share with us regarding our parking and your insights regarding our shower. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

"We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

Hello Jessica, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.