표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 557개 이용 후기 중 340개" "
10 - 훌륭해요
340
평점 8 - 좋아요. 557개 이용 후기 중 126개" "
8 - 좋아요
126
평점 6 - 괜찮아요. 557개 이용 후기 중 32개" "
6 - 괜찮아요
32
평점 4 - 별로예요. 557개 이용 후기 중 33개" "
4 - 별로예요
33
평점 2 - 너무 별로예요. 557개 이용 후기 중 26개" "
2 - 너무 별로예요
26
9.0/10
청결 상태
9.0/10
직원 및 서비스
8.2/10
편의 시설/서비스
9.0/10
숙박 시설 상태 및 시설
8.4/10
친환경
이용 후기
10/10 - 훌륭해요
Carlos
연인과의 여행
2024년 4월 4일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
Carlos
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Carlos, we're thrilled you had such an amazing stay at Residence Inn Kingston! We trust you had a memorable experience and we look forward to serving you once again in the near future.
10/10 - 훌륭해요
CARRIE
출장 여행
2024년 3월 31일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
CARRIE
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Carrie, it's delightful to hear you enjoyed your stay at Residence Inn Kingston. We appreciate your positive feedback. Thank you for choosing our hotel and we hope to welcome you back soon!
10/10 - 훌륭해요
Josee
연인과의 여행
2024년 3월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Vraiment bien !
Josee
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Josée, c'est toujours rafraîchissant d'entendre qu'un invité a vécu une excellente expérience. Le Residence Inn Kingston s'engage à offrir un séjour sans faille à tous ses clients. Nous espérons vous accueillir à nouveau lors d'une prochaine visite.
10/10 - 훌륭해요
Magda
2024년 3월 15일
Magda
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Thank you for the great rating, Magda!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Residence Inn Kingston! We hope you plan on staying with us again soon!We're looking forward to your next visit!
10/10 - 훌륭해요
Richard
2024년 2월 26일
Richard
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Richard, it's fantastic to know you had an excellent stay at Residence Inn Kingston. Your high rating is greatly appreciated and we hope to host you again soon in the future.
10/10 - 훌륭해요
Jose 님, Joppa
2024년 2월 24일
좋아요: 청결 상태, 직원 및 서비스
Jose
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Thank you for the excellent rating, Jose!Our goal is to go above and beyond to ensure our guests have a memorable experience at Residence Inn Kingston! We look forward to hosting you again soon.
8/10 - 좋아요
Carole
2024년 2월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Carole
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Carole, thank you for your 4-star rating of Residence Inn Kingston. We appreciate your support and hope to welcome you back soon for another memorable experience.
8/10 - 좋아요
Stephen
연인과의 여행
2024년 2월 9일
좋아요: 편의 시설/서비스
Personal opinion but I had a hard time sleeping due to the flat, uncomfortable pillows. Hard to read the writing on the dispensers in the shower. Rooms were spacious and well thought out. Breakfast was good and attendant was excellent! Checking in with customers eating to see if they needed anything. Would stay at a Residence again and refer friends.
Stephen
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Stephen, thank you for your constructive feedback. We're sorry to hear about the sleep discomfort you experienced due to the pillows and the reading difficulty with our shower dispensers. We appreciate noting the spacious layout of the rooms and your satisfaction with the breakfast. It's delightful to know that our team members enhanced your experience, particularly during meals. We're encouraged by your willingness to choose Residence Inn Kingston again and recommend us to friends. Your insights are invaluable in helping us improve our guests' experiences.
10/10 - 훌륭해요
jonathan 님, BROOKLYN
2024년 2월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
jonathan
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Jonathan, thank you for choosing Residence Inn Kingston and taking the time to rate us. We're delighted that your stay met your expectations. We'll continue to work hard to provide our guests with a top-notch experience. We're looking forward to hosting you again in the near future.
10/10 - 훌륭해요
Dawn
연인과의 여행
2024년 1월 15일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dawn
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Dawn, it's wonderful to hear that your stay at Residence Inn Kingston was so satisfying! We cherish your rating and look forward to welcoming you back.
6/10 - 괜찮아요
Craig
출장 여행
2024년 1월 15일
좋아요: 직원 및 서비스, 편의 시설/서비스
There was a significant amount of mold on the ceiling above the shower. Mold is potentially extremely dangerous to our health, so this needs to be cleaned up immediately.
Craig
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Craig, thank you for sharing your concerns. We understand how critical cleanliness is for our guests. Your feedback regarding a hygiene issue in the bathroom has been noted and will be addressed with urgency. Ensuring the safety and satisfaction of our guests is a priority for us. We hope we have the opportunity to better serve you in the future.
4/10 - 별로예요
Victor
2024년 1월 14일
Victor
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
We appreciate the feedback, Victor.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
10/10 - 훌륭해요
Sonia
2024년 1월 6일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is good
Sonia
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Sonia, it's fantastic to hear that your stay at Residence Inn Kingston met your expectations. We're glad everything was to your liking. We look forward to welcoming you back soon.
8/10 - 좋아요
Preya
2023년 12월 25일
Preya
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
We appreciate your lovely rating, Preya!The satisfaction of our guests is important to us so we can't wait to see you back again at Residence Inn Kingston soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
6/10 - 괜찮아요
Jose Luis
가족 여행
2023년 12월 23일
좋아요: 청결 상태, 직원 및 서비스
Cuarto de máquinas
El cuarto 310 está junto a un cuarto de máquinas y no pude dormir.
Jose Luis
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
José Luis, te pedimos disculpas por las molestias que hayas experimentado durante tu estancia. Nuestro objetivo es garantizar que cada huésped tenga una visita agradable y parece que nos quedamos cortos en esta ocasión. Apreciamos sus comentarios y definitivamente los consideraremos al realizar futuras mejoras. Esperamos que la próxima vez nos brinde la oportunidad de brindarle una experiencia más placentera.
10/10 - 훌륭해요
Luis
2023년 12월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy and family friendly I love it
Luis
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
Thanks for the amazing rating, Luis!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Residence Inn Kingston!
10/10 - 훌륭해요
Peter
가족 여행
2023년 12월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
X-Mas Visit
Very nice Hotel/Motel. Room was large and comfortable.
Check in staff were great, very helpful. Would stay here again.
Peter
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
Peter, thank you for sharing your experience at the Residence Inn Kingston. We're thrilled to hear that our spacious and comfortable rooms met your expectations. It's wonderful that our welcoming team members were able to assist you during your stay. We eagerly anticipate your next visit with us.
10/10 - 훌륭해요
실제 이용하신 고객
가족 여행
2023년 12월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth it!
The breakfast was phenomenal, the staff were attentive, the hotel rooms were large and comfortable. Can't say enough good things about it!
실제 이용하신 고객
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
It's wonderful to hear about your positive experience at Residence Inn Kingston. We're thrilled that you appreciated our ample, comfortable rooms and the exceptional breakfast. We're also particularly glad that our attentive team members were helpful, contributing to your overall satisfaction. We appreciate your generous compliments and hope to welcome you back soon.
10/10 - 훌륭해요
Erica
2023년 12월 10일
Erica
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 13일
Erica, thank you for choosing Residence Inn Kingston. We're thrilled to hear you had a positive experience. Whether returning for business or leisure, we are looking forward to welcoming you back. Safe travels!
10/10 - 훌륭해요
Darlene
2023년 12월 10일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
Darlene
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Darlene, thank you for choosing Residence Inn Kingston. It's wonderful to hear that your stay was excellent. We look forward to having you again in the future.
10/10 - 훌륭해요
Qin C
가족 여행
2023년 12월 9일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice for the price
Qin C
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Qin C, it's wonderful to hear that you found Residence Inn Kingston to be a great value. Your positive feedback is much appreciated. We hope to see you again soon!
8/10 - 좋아요
Adrienne
2023년 12월 3일
좋아요: 직원 및 서비스
Adrienne
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Adrienne, thank you for taking the time to rate Residence Inn Kingston on Hotels.com. We are pleased to learn that your stay with us was satisfactory. We look forward to you returning to enhance your experience even further.
10/10 - 훌륭해요
BHARAT
연인과의 여행
2023년 11월 28일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that it was so close to shopping center and easy to access. Very convenient parking. The only part I didn't like was the staff when I checked in. Girl on the counter not very friendly.
BHARAT
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Bharat, we're thrilled to hear your stay at Residence Inn Kingston was conveniently located for your shopping needs and that you found our parking setup accommodating. It's unfortunate to learn about your check-in experience. We expect our colleagues to deliver friendly, professional service, and it seems we may have missed the mark. Rest assured, your comments have been shared with our team for further emphasis on guest friendliness. Thank you again and we hope to warmly welcome you back in the future.
10/10 - 훌륭해요
Nancy
2023년 11월 28일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms
Nancy
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Nancy, thank you for your Expedia review. We're delighted to hear that you appreciated the rooms at the Residence Inn Kingston. Looking forward to your next stay with us.
10/10 - 훌륭해요
Jessica
2023년 11월 27일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fairly new facility - super clean and well appointed. No issues, would stay again.
Jessica
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 30일
Jessica, thank you for choosing Residence Inn Kingston. We are thrilled to hear about your positive experience with our pristine environment and well-furbished facility. Your feedback is much appreciated and we can't wait to welcome you back in the future.
10/10 - 훌륭해요
Sarah
가족 여행
2023년 11월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The suites are perfect size for a family stay. We will definitely be back!
Sarah
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 25일
Sarah, it's a pleasure to hear you found the suites at Residence Inn Kingston ideal for your family's stay. The team looks forward to your return!
10/10 - 훌륭해요
실제 이용하신 고객
2023년 11월 17일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved our stay
Slight cleanliness issues: glassware was dirty and the sponge provided wasn't good for cleaning glasses. Bottle cap under the table (we had no bottles). However the room was Beautiful and very spacious for 2, and the breakfast provided was very expansive.
실제 이용하신 고객
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 18일
Thank you for sharing your experience. We're glad to hear you found your room at Residence Inn Kingston to be beautiful and roomy, and enjoyed our comprehensive breakfast spread. We take note of the cleanliness feedback and assure you that measures are in place to enhance attention to detail. We hope to have the opportunity to serve you again for an even better stay.
10/10 - 훌륭해요
David
2023년 11월 13일
David
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
David, thank you for choosing to stay at the Residence Inn Kingston. We're pleased to know you had a great experience with us. We look forward to welcoming you back on your next trip.
8/10 - 좋아요
GILLIAN
아이를 동반한 가족 여행
2023년 11월 6일
좋아요: 청결 상태, 직원 및 서비스
The beds, as sell as the pullout sofas are horrible and terribly uncomfortable. That was a huge let down from everything else about the facility.
GILLIAN
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 7일
Gillian, we're genuinely sorry to hear that you found the sleeping arrangements less than satisfactory. Although we strive to ensure the utmost comfort for every guest, it seems we fell short of your expectations, and for that, we apologize. We appreciate your feedback, as it aids in identifying areas for improvement. We kindly urge you to return and experience the modifications we plan on making.
10/10 - 훌륭해요
peggy
연인과의 여행
2023년 11월 4일
좋아요: 편의 시설/서비스
The property was very nice and convenient for what we were doing. Staff was very friendly. Beds were comfortable and room was clean and spacious. Would definitely stay here again
peggy
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 5일
Thank you for the excellent review, Peggy!It's lovely you had such a pleasant experience at Residence Inn Kingston! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!
10/10 - 훌륭해요
Raphael
2023년 11월 1일
Raphael
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 22일
Raphael, it's wonderful to see you had a five-star experience at Residence Inn Kingston. We're truly grateful for your feedback and look forward to welcoming you back on your next visit.
10/10 - 훌륭해요
Kelly 님, SANTA BARBARA
2023년 10월 30일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Can walk to Target which is great when visiting college kid. Big room, clean and nice staff. Would return for sure.
Kelly
답변 제공: Customer Service 님, 2023년 10월 31일
Kelly, it's fantastic to hear that your stay at the Residence Inn Kingston met your needs, especially our convenient location and spacious rooms. We appreciate you recognizing our diligent colleagues. We're certainly eager to welcome you back in the future!
8/10 - 좋아요
Barbarann
연인과의 여행
2023년 10월 26일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was good. Staff pleasant.
Barbarann
2023년 10월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Barbarann, we're delighted to hear that you enjoyed the breakfast at Residence Inn Kingston. Your kind words about our pleasant team members are greatly appreciated. We can't wait to welcome you back!
10/10 - 훌륭해요
Deirdre
2023년 10월 26일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Deirdre
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Deirdre, we're thrilled to hear you had a wonderful stay at Residence Inn Kingston! Your high-star rating is appreciated and it motivates us to keep improving. We eagerly look forward to welcoming you back during your next visit. Thanks for choosing us!
10/10 - 훌륭해요
Daniel
2023년 10월 25일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Daniel
2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 27일
Daniel, it's delightful to hear that you had a positive experience at Residence Inn Kingston. We appreciate your stellar rating and look forward to the opportunity to serve you again. Safe travels!
10/10 - 훌륭해요
Claudia
가족 여행
2023년 10월 23일
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great, clean and quiet place. Staff was very helpful
Claudia
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 25일
Claudia, thank you for highlighting your stay with us at Residence Inn Kingston. We're thrilled to hear you found our hotel to be clean, and tranquil, and that our team members were able to provide assistance when needed. We look forward to your next visit.
10/10 - 훌륭해요
william
2023년 10월 23일
william
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 26일
Thank you for the wonderful rating, William!It's fantastic you enjoyed your time at Residence Inn Kingston so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
8/10 - 좋아요
bobby
2023년 10월 17일
bobby
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 7일
Bobby, thank you for taking the time to rate your stay at Residence Inn Kingston. We're glad to see that you had a positive experience with us. We continually strive to enhance our guests' experience and we appreciate your feedback. We're looking forward to welcoming you back on your next visit to Kingston.
10/10 - 훌륭해요
Melissa
가족 여행
2023년 10월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone was great at this property. Demetria checked us in and worked during our stay.. she was very pleasant and super helpful. She would definitely get 5 stars.
Melissa
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 18일
Melissa, we're thrilled to hear you had such a successful stay at Residence Inn Kingston. It's wonderful that Demetria, one of our dedicated team members, was able to assist and leave such a positive impression on you. We'll absolutely relay your kind words to her. We eagerly anticipate your next visit!
6/10 - 괜찮아요
Kevin 님, Nashville
출장 여행
2023년 10월 16일
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The facilities are a bit sad. The gym is tiny, and the one treadmill is broken. The sign in front of the pool says its closed indefinitely. Not sure why either amenity is listed, and visitors should know that they can't count on either.
Kevin
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 17일
Kevin, thank you for your input. It's regrettable to hear that our fitness center didn't live up to your expectations and that our pool was unavailable during your visit. We understand that having these facilities to hand is crucial for some guests, and we appreciate your suggestion to inform visitors about any potential changes in service availability. We're always looking for ways to improve, and we'll ensure your concerns help guide future enhancements.
10/10 - 훌륭해요
marc
2023년 10월 13일
marc
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 15일
Thanks for the outstanding rating, Marc!We're delighted your time at Residence Inn Kingston was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
10/10 - 훌륭해요
Richard
2023년 10월 13일
Richard
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 3일
Richard, thank you for your stellar rating of Residence Inn Kingston! It seems like you had a wonderful visit and we hope to have the chance to welcome you again on your next trip.
8/10 - 좋아요
Jie
2023년 10월 12일
Jie
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 2일
Jie, it's great to hear you had a satisfying stay at the Residence Inn Kingston. We value your rating and hope to serve you again in the future. Our team looks forward to making your next stay even more delightful.
10/10 - 훌륭해요
Sing Kin
2023년 10월 11일
좋아요: 편의 시설/서비스
Clean and nice
Sing Kin
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 12일
Sing, it's great to know you appreciated the cleanliness of the Residence Inn Kingston. Your positive feedback is a testament to our team members' dedication to providing an optimal stay. We hope to welcome you back again soon.
8/10 - 좋아요
Richard
단체 여행, 가족 여행
2023년 10월 9일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed in a double king suite for a Hot Tuna concert at UPAC. Beds ok the couch/ pullout was horrible. Rather expensive for the quality and no premium tv. ADA bathroom was good. However the room was at the farthest walking point from any exit or entrance
Richard
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 10일
Richard, thank you for sharing your experience at Residence Inn Kingston. We're glad to hear you found our double king suite adequate and appreciated the accessibility features of our bathroom. We took note of your comments about the sofa bed and television options, and we're constantly striving to improve our guest experience. As for the room location, our reception would be more than happy to accommodate requests for closer rooms in the future. Looking forward to welcoming you back on your next concert trip.
10/10 - 훌륭해요
Kerin
가족 여행
2023년 10월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in and nice room.
Kerin
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 8일
Thank you for the fantastic rating, Kerin!It's outstanding you had such a wonderful experience at Residence Inn Kingston. We care about the satisfaction of our guests. We can't wait to see you again soon!
2/10 - 너무 별로예요
Sean
출장 여행
2023년 10월 4일
별로예요: 직원 및 서비스
Sorry we overbooked so you don’t have a room
Was working all day when finished realized had a call from hotel. Was told they overbooked so they didn’t have a room for me. Luckily another hotel down the road did and they were able to get one for me.
Sean
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 6일
Sean, we regret to hear about the situation you experienced. Overbookings are not common, and we understand how disheartening that must have been. We appreciate your understanding that it was possible to secure alternative accommodations for you. We assure you, providing a better reservation experience remains our priority.
10/10 - 훌륭해요
Hans
2023년 10월 1일
Hans
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 22일
Hans, thank you for taking a moment to rate Residence Inn Kingston. It's wonderful to see such a positive score! We sincerely hope you had a memorable stay with us and we look forward to welcoming you back in the near future.
10/10 - 훌륭해요
Ellen
가족 여행
2023년 9월 30일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
STAYED FOR 3 NIGHTS, ROOM ONLY CLEANED AND BED MADE ONLY ONCE.
MY HUSBAND HAD TO GO & FIND CLEANERS AND ASK THEM TO COME TO OUR ROOM.
OTHERWISE HAPPY WITH HOTEL AND ROOM.
Ellen
2023년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 2일
Ellen, it's great to know that you were generally delighted with your experience at Residence Inn Kingston. We appreciate your feedback about the room service timing and want to assure you that we value prompt and efficient service for all our guests. Thank you for your understanding, and we look forward to making your next visit even more enjoyable.
8/10 - 좋아요
Laurie
2023년 9월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Laurie
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 15일
Laurie, thank you for taking the time to rate your stay at Residence Inn Kingston. We're glad to know you had a pleasant experience overall. We hope to welcome you back in the future for an even more satisfying stay. Safe travels!