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베스트 웨스턴 세인트루이스-커크우드 루트 66 여행 후기

2.5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1012개 이용 후기 중 637개" "
평점 8 - 좋아요. 1012개 이용 후기 중 245개" "
평점 6 - 괜찮아요. 1012개 이용 후기 중 75개" "
평점 4 - 별로예요. 1012개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 1012개 이용 후기 중 24개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
여행 길목에 하룻밤 묵었습니다. 가격적 메리트 있구요, 9시 넘어서 체크인 하였는데 직원분은 친절하셨고, 호텔에 손님이 많았습니다. 샤워기 헤드를 빼서 사용할 수 있어서 좋았습니다. 다만 방에는 파리가 있어서 잡아야 했고, 조식은 사과 쥬스 작은빵 커피 물이 개별봉투에 제공 되어서 좋았으나 크게 맛있진 않았어요. 투고해서 차에서 먹었는데 커피 컵에서는 코팅컵 냄새가 강하게나서 마시지 못하고 버렸습니다. 가격 대비 잠깐 머무르기엔 괜찮아요.
2020년 10월에 1박 숙박함
답변 제공: Team BWKI 님, 2020년 10월 29일
We very much appreciate your comments and hope the remainder of your travels have been safe & enjoyable.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Team BWKI 님, 2020년 1월 21일
We're celebrating your 10/10 rating - thank you!

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking is a little confusing because of all the businesses right there together. But it was a nice hotel a over night stay.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and comfortable!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Felix

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Chase

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient location and nice rooms
2024년 3월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 26일
Thank you so much for your feedback and I'm so pleased your stay was nice! I hope we are your first choice next time you are in the area.

10/10 - 훌륭해요

Trevor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay for a night. Staff was friendly and the room was clean and nice to stay in.
2024년 3월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 23일
Thank you so much for your feedback and I'm so glad you had a great stay. We hope to see you next time you are in the area!

8/10 - 좋아요

Denisee

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very accommodating.
2024년 3월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 19일
Thank you for your feedback and I hope you stay with us again next time you are in town!

4/10 - 별로예요

harold 님, Sikeston

가족 여행
별로예요: 편의 시설/서비스
Entire floor (including our room) smelled like pot and the shower kept losing pressure and hot water.
2024년 3월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 19일
Thank you so much for your feedback and I'm so sorry about that issues that occured during your stay. We are a 100% non smoking hotel so please report to the front desk right away if there is a smoke smell. I hope you give us a chance next time you are in town.

6/10 - 괜찮아요

steve

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 19일
Thank you for your feedback and I hope you stay with us again next time you are in town so we can give you the perfect stay!

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The gentleman who greeted us was super friendly and personable. He made us feel welcomed.
2024년 3월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 19일
Thank you so much for your feedback and I'm so glad you had a great stay. I hope you stay with us next time you are in town.

6/10 - 괜찮아요

Brack

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay at Best Western St. Louis-Kirkwood Route 66 was good. It's an average hotel in an average location. The room seemed clean enough, but the bathroom felt super dated and lacked attention to detail, as there was hair left from a previous stay, etc. Overall, it was fine. I would recommend it if you're looking for somewhere safe, quiet, and average to stay in St. Louis.
2024년 3월에 3박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 15일
Thank you so much for your feedback and I'm so sorry about the bathroom issues. I hope you give us another chance next time you are in the area.

10/10 - 훌륭해요

Kari

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, convenient, good price—very pleased!
2024년 3월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 13일
Thank you so much for your feedback and I'm so pleased you had a great stay. I hope we are your first choice next time you are in town.

8/10 - 좋아요

Glofer

아이를 동반한 가족 여행
좋아요: 청결 상태
I like that they have balcony. Walking distance to shopping are,grocery store.No microwave in the room. Balcony and sliding door is dirty. The cabinet for the fridge does close its open halfway. I noticed odd smell in the hallway, smells liked burned leaves.
2024년 3월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 13일
Thank you so much for your feedback. I'm so sorry for the issues you experienced and I assure you these items will be addressed. I hope you give us another chance next time you are in the area!

8/10 - 좋아요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No hot water in shower
2024년 3월에 3박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 12일
Thank you so much for your feedback and I'm so sorry about the water issues you experienced. That issue is being taken care of and I hope you give us another chance next time you are in town.

10/10 - 훌륭해요

Shayla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a comfortable stay and enjoyed our breakfast before we departed.
2024년 3월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 12일
Thank you so much for your feedback and I'm so glad you had a great stay! I hope we are your first choice when you are in the area.

10/10 - 훌륭해요

Jerry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access & convenient.
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 12일
Thank you so much for your feedback and I'm so glad you had a great stay. Please stay with us again next time you are in town!

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I traveled to St. Louis to attend Arch Madness at the Enterprise Center! Our time at the Best Western was amazing and we immediately felt at home when we were greeted by Gladys! She made sure we knew of all local eateries and other places for our convenience! If we ever return to St. Louis this will be our first choice for lodging! Thank you Best Western Kirkwood!
2024년 3월에 4박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 12일
Thank you so much for your feedback. Gladys has been here over 20 years and is well loved. Glad she's spreading that love around! I hope you stay with us again next time you are in the area!

2/10 - 너무 별로예요

Karen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall, this was not a good hotel. One highlight was the gentleman who checked us in. He was accommodating and friendly. However, that was the only good experience. We did not have running water for an evening and a morning. They did issue a partial refund, but not one representative of the inconvenience my older mom and I experienced. Not being able to shower for a wedding tasting does not make one feel very good.
2024년 3월에 3박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 6일
Thank you so much for your feedback and I'm so sorry about the issues that occured during your stay. I was glad we were able to get you a partial refund and I hope you give us another chance the next time you are in town.

8/10 - 좋아요

Bridget

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Proximity to shopping and restaurants is great.
2024년 3월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 4일
Thank you for your feedback and I'm so glad you had a good stay. I hope you stay with us next time you are in town.

6/10 - 괜찮아요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was mostly a good stay, but I had a couple of issues, mostly with noise. Small issue with the bath tub having residue in it that was a bit dirty, and the water fluctuated between hot and cold as I showered. The main issue was I was woken up at 2am by the person next door who was having a loud argument with their partner about catching multiple STD’s from someone else. I couldn’t fall back asleep until their fight was over around 5am. Then they started fighting again around 9am and kept slamming the door on each other and yelling nonstop.
2024년 3월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 4일
Thank you so much for your feedback and I'm so sorry about the disturbances you had during your stay. I hope you give us another chance next time you are in town.

8/10 - 좋아요

Shelby

2024년 3월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 4일
Thank you for your feedback and I'm so glad you had a good stay. Next time we will try to give you a perfect stay.

10/10 - 훌륭해요

Bradford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 3월 4일
Thank you so much for your feedback and I'm so pleased that you had a great stay. I hope you stay with us next time you are in town.

8/10 - 좋아요

robert 님, naperville

연인과의 여행, 가족 여행
Good value hotel. How what we expected👍
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 29일
Thank you so much for your feedback and I'm glad you had a nice stay. I hope we are first on your list next time you are in town!

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Clean, comfortable rooms.
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 29일
Thank you so much for your feedback and I'm so glad you had a great stay. I hope you stay with us again next time you are in town!

8/10 - 좋아요

Paul

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A solid experience! The rooms were nice & reasonably priced! I wish there were more breakfast options, but it did the trick. Nothing glamorous, but we would stay again.
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 28일
Thank you so much for your feedback and I'm so glad you had a good experience. Next time we will shoot for a perfect experience!

8/10 - 좋아요

Brittany

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Tub was not clean and bathroom was very small. Comfortable beds and friendly staff.
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 28일
Thank you so much for your feedback. I'm so sorry about your initial issues and I'm glad we were able to get you taken care of. I hope you give us another chance next time you are in town!

6/10 - 괜찮아요

Amanda

좋아요: 직원 및 서비스
The check-in process was quick and easy. When I got to my room, it had a faint odor of smoke and residual feces in the toilet. I called the front desk and they said the hotel was full and it was a non-smoking hotel so there should be no smoking smell - but there was. The first night i had gotten in late so I didn't shower, but the next morning there was no hot water. They said there had been a water main break and the 4th, 5th, and 6th floors were affected. I was on the 5th floor. The hot water wasn't going to be fixed for a couple of days so they offered to set up "shower rooms". After 2 days there were some vacancies so they moved me to the first floor and gave me a credit for one night's stay. However, the new room had dogs across the hall that kept barking so not much sleep. The hotel has recently been remodeled and it looks nice. Seems like the pipes are old (even after moving to first floor the hot water came and went, but it was like when you're in an apartment building and someone flushes the toilet in the room next to you). The staff was very nice and friendly, and very apologetic. It's not their fault the water main broke and I did get a credit, but it wasn't enough to bring me back in the future. If you're staying for one night or so, this hotel could work for the price.
2024년 2월에 4박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 26일
Thank you so much for your feedback and I'm so sorry about that issues that occured during your stay. The water repairs were taken care of last week. I hope you give us another chance next time you are in the area.

6/10 - 괜찮아요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet was not functioning correctly. Had to change rooms. The bar that is marketed as on premises was closed. The room was clean with very small pillows for a king room. The bathroom door was right in front of the sink. Not bad but not great.
2024년 2월에 3박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 26일
Thank you so much for your feedback. I'm so sorry that you had to change rooms but I'm glad we got you settled. I hope you give us another chance next time you are in town.

10/10 - 훌륭해요

Maytee

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Compared to comparable properties, the price was right. Breakfast was acceptable. I wish the breakfast room was a tad larger. There was a girl's hockey team staying and they dominated our breakfast one day. They were well behaved, just loud.
2024년 2월에 4박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 23일
Thank you so much for the feedback and I'm so sorry about the disturbance during your stay. I hope you stay with us again next time you are in the area!

6/10 - 괜찮아요

Elizabeth

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The room was subpar clean. There was tape hanging on the ceiling in multiple places and confetti all around the floor including outside the room, which appeared to be Valentines Day themed.
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 21일
Thank you so much for your feedback and I'm so sorry your stay wasn't perfect. I hope you give us another chance next time you are in the Kirkwood area.

10/10 - 훌륭해요

Eric Harrison Langley,

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great stay and the fact it has a chilis attached to it made it even better!
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 19일
Thank you so much for your feedback and I'm so glad that you had a great stay! We will see you next time you are in the area!

10/10 - 훌륭해요

Yanci

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The personal was very understandable and helpful
2024년 2월에 3박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 19일
Thank you so much for your feedback and I'm so pleased you had a great stay. We hope to see you next time you are in town!

6/10 - 괜찮아요

Timothy

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
.
2024년 2월에 3박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 19일
Thank you for your feedback and I'm so sorry your stay wasn't perfect. Please reach out if there's a way we can make it right and I hope you stay with us next time you are in the area!

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to find, polite & nice staff. Room was comfortable and the breakfast provided was good!
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 16일
Thank you for your feedback and I'm so pleased your stay was a good one! Come stay with us next time and we'll have that breakfast ready for you!

10/10 - 훌륭해요

Scoot

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel.
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 16일
Thank you for your feedback and I'm so glad your stay was nice. I hope you stay with us again next time you are in town!

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 16일
Thank you so much for your review and I'm so glad you had a great stay. I hope you stay with us again next time you are in the area.

10/10 - 훌륭해요

Angie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service. Friendly faces at the reception. Everything was nice and clean!
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 15일
Thank you so much for your feedback and I'm so pleased your stay was great. We will see you next time you are in the area!

10/10 - 훌륭해요

Bob

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet, comfortable, and had a very helpful, friendly staff.
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 14일
Thank you so much for your feedback and I'm so pleased you had a great stay! We will see you next time you are in town!

8/10 - 좋아요

James F

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 13일
Thank you so much for your feedback and I hope you stay with us next time you are in the area!

2/10 - 너무 별로예요

Alejandro

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My wife and I check in around 6pm Friday February 10 and the firs room we get room 200 The bathroom was dirty. Hair and urine drops nex to the toilet, no vacuum a medicine pill on the carpet, the desk chair dirty with crumbs. We call the front desk and they try to clean the bathroom floor with a rag. But, not enough. They give us an option to switch to another room. Room 215 and the people next room to laud and we can not rest. I book through expidia and they call the front desk to explain our situation. Thanks to expidia. Expidia give a refund an by 9:30 pm We walk out this Hotel. Terrible experience and thank god not a family with a child walk into that room and child swallow the pill on the floor
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 12일
Thank you so much for your feedback and I'm so sorry about your experience. Your experience in your first room was unnacceptable. Please reach out to hotel management to discuss.

2/10 - 너무 별로예요

sarah

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No hot water. I've stayed multiple times in the last several months and either intermittent hot water or none. Today, 2/7/24, none. Lady at the desk said they "are working on the boiler right now." Given this has been going on for so long, i doubt it.
2024년 2월에 2박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 8일
Thank you for your feedback and I'm so sorry about the water issues you have been having. New equipment has been installed and the issue should be resolved very soon. Please stop by the desk or call and ask to speak with the general manager to make it right for you.

10/10 - 훌륭해요

Kevin 님, Oak Park

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
But dated but nice staff and convenient
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 7일
Thank you so much for your feedback and I hope you come stay with us again next time you are in town.

10/10 - 훌륭해요

Eli 님, Rolla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Clean property, kind staff, and nearby places to have dinner. Highly recommend it.
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 5일
Thank you so much for the feedback and I'm so glad you had a great stay! I hope you stay with us again next time you are in town!

10/10 - 훌륭해요

Vernita A.

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and the hotel was conveniently located.
2024년 2월에 3박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 5일
Thank you for the wonderful feedback and I'm so glad you had a great stay. Come stay with us again next time you are in town!

10/10 - 훌륭해요

May

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 4박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 5일
Thank you so much for the perfect score, so glad you had a great stay! Come stay with us again next time you are in the area!

10/10 - 훌륭해요

john 님, brentwood

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value and super clean, would stay again
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 5일
Thank you so much for the feedback and I'm so glad you had a great stay. Please stay with us again next time you are in town!

8/10 - 좋아요

Kiran 님, Canto

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 5일
Thank you so much for the feedback and I hope you stay with us again next time you are in town.

10/10 - 훌륭해요

Dhruvang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 2월 4일
Thank you so much for your feedback and I'm so pleased that you had an excellent stay. Come see us next time you are in town!

10/10 - 훌륭해요

MARK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Jarrel Royal- General Manager 님, 2024년 1월 31일
Thank you so much for a perfect review. I hope you come stay with us again next time you are in town.