바(숙박 시설 내)

베스트 웨스턴 플러스 워털루 여행 후기

2.5 out of 5
베스트 웨스턴 플러스 워털루
547 King St N, Waterloo, ON

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 421개" "
평점 8 - 좋아요. 1000개 이용 후기 중 370개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 109개" "
평점 4 - 별로예요. 1000개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 45개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Sinae

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
옆방이 새벽까지 시끄러웠던거 빼고는 다 괜찮았음
2021년 9월에 2박 숙박함
답변 제공: Guest Services 님, 2021년 9월 7일
Thank you for taking the time to review your recent stay at Best Western Plus Waterloo!

8/10 - 좋아요

Miran

2019년 12월에 1박 숙박함

10/10 - 훌륭해요

Jen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is housing Afghani refugees on the first two floors. Hotel patrons are on floors above that. Great breakfast!! One of the best I've ever seen. There was a self serve Nespresso coffee machine. The flat white I had was amazing.
2023년 2월에 2박 숙박함

8/10 - 좋아요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The bed was super comfortable. Room was clean. Bathroom was nice. I believe this hotel is also being used to house new Canadians which meant you had to be extra cautious in the parking lot as kids were playing in the parking lot freely aswell as running up and down the halls. Our solid curtains didn’t close so we had the parking lot light shining into our room as we slept.
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

M

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite enjoyed it. Only thing I disliked was the walls seemed extremely thin. Excellent stay though and excellent service.
2023년 1월에 2박 숙박함

10/10 - 훌륭해요

Rosalina

2023년 1월에 6박 숙박함

4/10 - 별로예요

dani

2023년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Stay - Room a bit Too Hot
Room was a bit hot even with the fan turned on all night, room was clean and comfortable otherwise. Service was great but restraunt was closed
2022년 12월에 1박 숙박함

4/10 - 별로예요

Eraiba

좋아요: 청결 상태, 직원 및 서비스

2/10 - 너무 별로예요

Shazad

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was our first time here and it was the worst hotel experience we have ever had. This was our engagement weekend. The second day there our fire alarm randomly started going off. We had no idea why and no staff even cared to find out why. We kept turning on the heat/fan and it would continue going off. We were told they would have someone come look at it and they never did. At 5am we got woken up to it going off yet again. We called down stairs and they shut it off. 5 mins later did it again 2 more times. When I went down stairs to find out what was going on I was told that it wasn't even showing down stairs. They attempted to turn it off and couldn't. Her solution was to wait till 9am for maintenance to start working. I asked her ti call a supervisor and when she did that supervisor told her you woke me up don't call me again. Yet I was woken up and given 0 solutions. I was offered a new room but I would have to then pay more for it. This was the worst experience I've ever had. I would never go here again. The staff that was working had 0 idea how to even do her job. She kept saying she would do something and then never did it. She kept trying to ignore and avoid me Save your money.

4/10 - 별로예요

Dmitry

2022년 12월에 1박 숙박함

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and very clean.

2/10 - 너무 별로예요

Tim

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No rooms available booking not sent to them even though I had confirmation number
2022년 12월에 1박 숙박함
답변 제공: Steven J 님, 2022년 12월 7일
Dear TimI apologize for the inconvenience caused, I will certainly look into this RegardsSteven JonesGeneral Manager

2/10 - 너무 별로예요

Rachel

가족 여행
별로예요: 직원 및 서비스
The hotel overbooked and cancelled our reservation without notice. They blamed it on hotels.com. This has never happened before. I read that it happened to someone else. I think the hotel just rented the room out to make more money. I was stuck trying to find another hotel last minute. Terrible service.
2022년 11월에 1박 숙박함
답변 제공: Steven J 님, 2022년 11월 30일
Dear RachelThank you for your feedback, we apologize for any convenience caused, I will look into what occurred with your reservation.Many thanksStevenGeneral Manager

8/10 - 좋아요

Katrina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the hotel overall. I’ve stayed in a few in the area, this one was by far the most quiet. I did find the water in the room to be scalding right away, had to run for a bit to get a cooler temperature. The pool however was unpleasantly cold. Other than those couple things, it was great.
2022년 11월에 2박 숙박함

2/10 - 너무 별로예요

Stavroula

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was booked and paid in full through Expedia. At check-in, they could not find the reservation. They proceeded in charging for the room again without my authorization. They asked to take a deposit of $100 and then took full payment for the room, in effect getting a double payment. I wasted hours trying to get them to correct it, and still waiting for my double charge to be resolved. This was a horrible place, every employee had a different story, I don’t know who was being honest with me. At check-out, I was told that they explained that they had cancelled my reservation, never advising Expedia or me. Will never stay at a Best Western again. The overall hotel premises, the hallways were littered with food wrappers. Did not try the complimentary breakfast, it was too annoying to be on their premises. Strongly advise that you do not go to this place.
2022년 11월에 2박 숙박함

2/10 - 너무 별로예요

Scott

별로예요: 직원 및 서비스
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Novica

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place. Friendly staff.

2/10 - 너무 별로예요

Jeff

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
1. When I tried to check in there was no record of my reservation - luckily there was still a room available at the same rate. 2. Took at elevator to the 2nd floor with two pieces of heavy luggage, only to find I still had to negotiate a flight of stairs to get to my room 3. Got to the room but the key card didn't work. The Expedia emails didn't have a telephone number for the hotel. Had to get the number from 411, It rang for over three minutes and ...no answer. Finally got through - a front desk staff came with another key - it didn't work either. Got in with the master key. Then the staff reprogrammed the door - still didn't work, so ended up without a useable key, and told I could get someone from the front desk whenever I wanted in my room. Sheesh! 4. Notice the room was warm - 25 degrees. Tried to adjust, Set to cool and 22 degrees, temp went up to 27. The window would only crack open 2 inches. 5. There were kids running up and down the hall and a lot of garbage piled up in the hall. 6. The TV did not have all the TSN channels, so was unable to watch the Rugby World Cup match on TSN 5 between Canada and the USA. 7. Tried to upload 400 photos - the Internet download and upload speeds were only 5.0MB/s and 4.8MB/s respectivbely - and they call it high speed Internet! 8. The only good things about this stay was a got a parking space very close to the front doors, and it was convenient to Laurier University where I attended football game and a rugby match.
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Zijun

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2022년 10월에 1박 숙박함

8/10 - 좋아요

Norman

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location on the north side of Waterloo made it easy to visit all those quaint villages like St Jacobs nearby. Easy to access Kitchener. BWP was good value for money (as usual).
2022년 10월에 1박 숙박함

8/10 - 좋아요

Dragan

2022년 10월에 1박 숙박함

8/10 - 좋아요

Adriana

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and spacious Easy check in and check out Long wait for elevator as only one for cleaning staff and visitors
2022년 10월에 1박 숙박함

8/10 - 좋아요

jack

좋아요: 청결 상태, 직원 및 서비스
Property was well kept , rooms wher clean
2022년 9월에 2박 숙박함

6/10 - 괜찮아요

Carmen

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Reception coffee was not available, station empty and dirty. Breakfast was almost 2 hours late and eggs were frozen
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Madelaine

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
When we went to check into our room at 11:30pm we were told that they were overbooked for the night and we didn’t have a room. Apparently someone was “supposed to call us” but never did. Huge disappointment as we had to book somewhere further last minute and pay over $120.00 more.
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Nancy

좋아요: 청결 상태
별로예요: 직원 및 서비스
Not very considerate or accommodating
We got there at 3:15, I am a Hotels.com gold member so thought I'd get early check in. The gentleman at the counter said they didn't have any rooms ready and asked us to come back a little later, check in is at 4:00 so that wouldn't really make it an early check in. We asked about the pool and the hot tub, apparently the hot tub is being repaired which was very disappointing and the pool was very cool. This was one of the deciding factors for choosing this hotel so again very disappointing. If we had know this earlier, we would have chosen another hotel. This stuff should be disclosed earlier. We got back and they gave us a room so we went to check it out. I'm sure they gave us a disability room, and we didn't really require one. We noticed that there was no tub in the bathroom so before we brought our stuff down I went to the front desk to ask if they could switch our room to one with a tub. I explained to them that my husband is a vet and his way of dealing with stress is to "have a soak in a tub". They told us that they were sold out and were waiting for people to check in. I asked if we could switch it for my husband as it is a "health" issue with him and they were not willing to do it. I was very angry that they wouldn't consider a vet's needs but that's the type of establishment it seems to be. On leaving we also noticed that the "Best Western" flag was flying higher than the Canadian flag and mentioned that. Let's see if they rectify that. Same on them!!!
2022년 9월에 1박 숙박함
답변 제공: S 님, 2022년 9월 28일
Dear NancyThank you for taking the time to share your feed back of your stay. I apologize we could not grant your request for an earlier check in, we would have been more than happy to honor this request. Had we had the availability to move your room we would have done with pleasure. I will have maintenance, look at the temperature for the pool, thank you for letting me know of this issueI can assure you the Canadian Flag is flying at the same height as the Best Western FlagWarmest Regards,Steven

6/10 - 괜찮아요

Natalie

2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Rebecca

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
.
2022년 9월에 3박 숙박함
답변 제공: Guest Services 님, 2022년 9월 20일
Thank you for taking the time to review your stay with us! We appreciate the feedback!

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스
Clean rooms and friendly staff.
2022년 9월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 9월 22일
Thank you for your excellent review of your recent stay with us! We look forward to welcoming you back again soon!

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

8/10 - 좋아요

Marvin

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Lanika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 9월 20일
Thank you for taking the time to review your stay with us! We appreciate the feedback!

10/10 - 훌륭해요

Kurt

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My only suggestion would be, they need more grab bars in the shower.
2022년 9월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 9월 20일
Thank you for taking the time to review your stay with us! We appreciate the feedback!

10/10 - 훌륭해요

QIXUN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2022년 9월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 9월 20일
Thank you for taking the time to review your stay with us! We appreciate the feedback!

6/10 - 괜찮아요

YUAN

2022년 9월에 3박 숙박함

8/10 - 좋아요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close and convenient for the University area.
2022년 9월에 3박 숙박함
답변 제공: Guest Services 님, 2022년 9월 20일
Thank you for taking the time to review your stay with us! We appreciate the feedback!

8/10 - 좋아요

Erika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right next to the mall
2022년 9월에 3박 숙박함
답변 제공: Guest Services 님, 2022년 9월 20일
Thank you for taking the time to review your stay with us! We appreciate the feedback!

10/10 - 훌륭해요

Jeremy 님, Kitchener

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and the room was nice and comfortable. I enjoyed my stay.
2022년 8월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 9월 20일
Thank you for taking the time to review your stay with us! We appreciate the feedback!

6/10 - 괜찮아요

Shan

가족 여행
별로예요: 청결 상태
Dirty shower area
2022년 8월에 5박 숙박함
답변 제공: Guest Services 님, 2022년 9월 20일
Thank you for taking the time to review your stay with us! We appreciate the feedback!

6/10 - 괜찮아요

Eileen

가족 여행
별로예요: 직원 및 서비스
2022년 8월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 9월 20일
Thank you for taking the time to review your stay with us! We appreciate the feedback!

10/10 - 훌륭해요

Darren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, great breakfast
2022년 8월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 9월 20일
Thank you for taking the time to review your stay with us! We appreciate the feedback!

6/10 - 괜찮아요

Anna

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2 ladies at front desk amazing with our requests!!!!!
2022년 8월에 2박 숙박함
답변 제공: Guest Services 님, 2022년 9월 20일
Thank you for taking the time to review your stay with us! We appreciate the feedback!

10/10 - 훌륭해요

Félix

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room, friendly staff, parking and breakfast included
2022년 8월에 4박 숙박함
답변 제공: Guest Services 님, 2022년 9월 20일
Thank you for taking the time to review your stay with us! We appreciate the feedback!

2/10 - 너무 별로예요

Kristin

2022년 8월에 2박 숙박함

2/10 - 너무 별로예요

Garfield

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked my room 2 months in advance $189, tired to get a 2 pm check in but had to wait until morning of my arrival . The room was not clean, mold on curtains, floor was dirty, shower was dirty and bedding had stains. The front desk said they wld upgrade my room, I got to new room the door was broke, and morning of departure I found out the coffee pot would not work
2022년 8월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 9월 20일
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8/10 - 좋아요

Qiutong

2022년 8월에 1박 숙박함
답변 제공: Guest Services 님, 2022년 9월 20일
Thank you for taking the time to review your stay with us! We appreciate the feedback!