리셉션
예약 가능 여부 확인

홀리데이 인 익스프레스 & 스위트 - 궬프, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 & 스위트 - 궬프, IHG 호텔
540 Silvercreek Parkway North, Guelph, ON

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 474개 이용 후기 중 183개" "
평점 8 - 좋아요. 474개 이용 후기 중 194개" "
평점 6 - 괜찮아요. 474개 이용 후기 중 49개" "
평점 4 - 별로예요. 474개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 474개 이용 후기 중 29개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Simon

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Lorsque nous sommes arrivés sur place, l'hôtel était carrément fermé. Une affiche nous indiquait d'aller au Hampton Inn. Une fois la-bas, aucune chambre disponible. Ils voulaient nous relocaliser dans un hôtel à 30 minutes de là, ce qui était impossible pour nous. Ils ont refusé de nous rembourser au complet !

4/10 - 별로예요

Kevin

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Lauren

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service, clean rooms.
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Paul 님, Ottawa

별로예요: 숙박 시설 상태 및 시설
2022년 10월에 2박 숙박함

2/10 - 너무 별로예요

Branson

2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Stacy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Is no longer a hotel
This is not an active hotel. Remove from site. I booked this hotel online. A couple hours before check-in time, I received a phone call - said from hotel, asked what time I was checking in, was very sketch, then said they had a flood at hotel and so were sending me elsewhere - ended up staying at Hampton Inn down the road. So before heading to Hampton, I drove to this hotel to see what was up. Looks kind of run down, no cars in parking, homeless guy out front. I start talking to him and he tells me the place is a shelter for homeless now, no longer run as a hotel! Why do they still have it on hotel sites for booking???
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

8/10 - 좋아요

Gonzalo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Got transfered to Fairfield Inn due to flood problem at Holiday Inn Express, but overall good. An issue with toilet not filling tank, had to close and open manual valve to make it work
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

rodney

2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Derek

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

4/10 - 별로예요

Suzanne

가족 여행
We ended up staying at the Hampton Inn and suites which was great as they phones us from the Holiday inn on the way to Guelph to say they had water damage to our room and had to relocate us
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Janine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was great. The hotel and staff were very professional and courteous.
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel did not accept guests. Is now a homeless shelter. We were placed at another hotel nearby but this one should not be on Expedia
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Dina

출장 여행
Was moved to another hotel without notification
My reservation was transferred to another hotel without proper notification. Not impressed to say the least.
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Tatum

2022년 6월에 2박 숙박함

8/10 - 좋아요

Christiano

2022년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fine, other than a minor maintenance issue involving the A/C. Issue didn't disrupt my stay.
2022년 6월에 2박 숙박함

2/10 - 너무 별로예요

Claude

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Dino

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
You get what you pay for
You can always tell the difference when you stay at a first class property.
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Michael

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Unfortunately we were able to book this hotel without any notification that it has been transformed into a shelter. We were not made aware until arrived and one of the shelter staff informed us. We were then told to go to the Hampton Inn and suites, which did not have a room for us. Finally we were transferred to a room across town and made it into bed after midnight. Not an acceptable experience.
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Andre

2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Nicole

가족 여행
별로예요: 직원 및 서비스
Get ready to pay a lot for not much.
The check in employee was, dismissive, rude and unhelpful when we couldn't find any handicapped parking for my husband. She thought "maybe" if we walked around the back there might be more spots. Lots and lots of "member parking", however. Our reservation was changed to Hilton Hampton Suites because of renovations happening at Holiday Inn and we were to get a comparable room. It was dingy. The bathroom had no fan and was awfully tiny, awful bathtub for a very tiny person only, beds incredibly soft (that's good for some, I guess). For $350 for a night, we got not much, poor service.
2022년 4월에 1박 숙박함

4/10 - 별로예요

Leigh

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a room at the Holiday Inn - Guelph and arrived to the hotel feeling very uncomfortable and unsafe. There were several groups of “shady” looking people in the parking lot and others in front of the building were smoking drugs. The lobby was dirty and looked like it was non-operationable. I was greeted by 2 friendly volunteers that asked if they could help me and I told them I wanted to check-in (although at this point I was really wanting to turn around and leave and find another place to stay). They said this hotel is a homeless shelter and all customer Holiday Inn reservations are being honored at the Hampton Inn and Suites a few kms away. So I walked quickly back to my car and drove to the Hampton Inn and Suites. It took a while for the nice lady to find my reservation but I was relieved when she finally did. Nice room, comfortable bed and an awesome hot breakfast. But this review is not for Hampton Inn and Suites - it’s for the Holiday Inn. Why are you accepting reservations and then redirecting people? Why make me walk through that “shady” parking lot and into the homeless shelter lobby?
2022년 3월에 1박 숙박함

2/10 - 너무 별로예요

John

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

zhou

2022년 1월에 2박 숙박함

10/10 - 훌륭해요

Marco

2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Paula Cypas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Holiday Inn ended up having a maintenance issue with our room several hours before our check-in time. They called and rebooked us with plenty of advance notice at the nearby Hampton. The young man at the front desk was so welcoming to our family. We had a great stay and felt well taken care of.
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

amanda

2021년 10월에 1박 숙박함

8/10 - 좋아요

EDMUND

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Stay.
Hotel and staff were great. Rooms clean and fresh.
2021년 8월에 2박 숙박함

10/10 - 훌륭해요

Sunil Aruna Shanthe

2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

Mary

2021년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
2021년 6월에 1박 숙박함

4/10 - 별로예요

Annie

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Je doute que le ménages des chambres est fait et ce malgré l’autocollant sur la porte pour dire que la chambre avec été désinfectée avec les mesures covid... Il y avait de l’urine tout autour du siège de toilette, des cheveux sur les serviettes et comptoir salle de bain, poussière sur les meubles, trace de doigts sur micro-onde etc. J’ai changé de chambre mais c’était pas très propre... J’ai même pas osé dormir dans les draps ( je suis allée cherché une couverture dans ma voiture). Si il n’avait pas été si tard à mon Check un, j’aurais changé d’hotel
2021년 3월에 1박 숙박함

8/10 - 좋아요

GIUSEPPE 님, Richmond Hill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the fact that it was close to our relatives.
2021년 1월에 1박 숙박함

6/10 - 괜찮아요

Marcel

출장 여행
별로예요: 직원 및 서비스
2021년 1월에 1박 숙박함

2/10 - 너무 별로예요

Suzie

2021년 1월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very unsatisfied with my stay. It was not very clean. Mirrors were so dirty. Headboard had splash marks of something on it!! Stains on towels and sheets. We had the executive suite and it was not what we wanted. No jacuzzi tub it was an air tub which are not the same. Got called at 9 pm to go and fix something on the bill. Just not a good experience at all.
2020년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel.
2020년 12월에 1박 숙박함

8/10 - 좋아요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Felt very safe... very clean, reception was very friendly. Thank you!
2020년 8월에 1박 숙박함

4/10 - 별로예요

Spencer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hold
Hair in are tube
Lest over drink in are bar fridge
2020년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 3월에 1박 숙박함
답변 제공: Michelle 님, 2020년 3월 26일
Thank you for this 4 star review. We hope you enjoyed your accommodations, and had a wonderful time when you stayed with us. We look forward to seeing you once again!

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wasn’t anything special. Clean. Small pool. No great view from our room but we weren’t expecting that. Room was very hot. The staff tried to fix it. But couldn’t. Hotel was booked so we couldn’t get another room.
2020년 3월에 3박 숙박함
답변 제공: Michelle 님, 2020년 3월 10일
Thank you for leaving this 4 star review! We're sorry to hear that we weren't able to fix the heating issue within your room during your stay. We have since passed it along to our maintenance crew, to make sure this isn't a further issue. We do hope to give you a better stay next time you come to Guelph!

10/10 - 훌륭해요

Steven

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: Michelle 님, 2020년 3월 4일
Thank you for the 10/10 review. We strive every day to ensure we exceed guest expectations. If you have any suggestions on how we can improve our services or looking to book any future reservations, please feel free to contact us at any time

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a great stay, the gentleman at the front desk was very friendly and accommodating. The hotel room was clean and just as we expected it to be. Overall a great stay!
2020년 2월에 1박 숙박함
답변 제공: Michelle 님, 2020년 3월 3일
Thank you for leaving a 4 star review! We're glad to hear you enjoyed your accommodations, and found our staff to be friendly and accommodating. We do hope to see you on your travels when you come back to Guelph.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel, they had super friendly staff. It was very clean.
2020년 2월에 1박 숙박함
답변 제공: Michelle 님, 2020년 2월 25일
Thank you for taking the time to write a review of your recent stay with us. We are happy you were pleased with our accommodations and found our staff friendly and helpful! Thank you again for the kind words. We hope to see you the next time you visit.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
There was no bathtub in our room. We also had to move to another hotel.
2020년 2월에 1박 숙박함
답변 제공: Michelle 님, 2020년 2월 18일
Thank you for leaving this review. We have gone back to our staff to ensure that all feedback is taken seriously. We do always want our guests to enjoy their stay. We sincerely hope to see you again to make your next stay amazing.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: Michelle 님, 2020년 2월 12일
Thank you for the 4 star review. We strive every day to ensure we exceed guest expectations. If you have any suggestions on how we can improve our services or looking to book any future reservations, please feel free to contact us at any time

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly, helpful service! Our room was immaculate and quiet. The pool and spa area was very enjoyable...we had it to ourselves. Bed was very compfortable. Want to return just for fun! Thanks so much😊👍
2020년 2월에 1박 숙박함
답변 제공: Michelle 님, 2020년 2월 4일
Thank you very much for your comments. It truly gives us a sense of pride and accomplishment to have the opportunity to serve someone as humble as you. We strive every day to ensure we exceed guest expectations. It would be our pleasure to serve you again in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
No blinds
I will first say that the receptionist was a very nice person and tried his best to accommodate. The room was basic but facing the street on the second floor. The first thing I did when I got to the room was to shut the black out blinds when I realized the black out blinds did not shut and were just stylistic. The only thing that shut was the sheer blinds. Obviously as this was facing the street it let light in and I wasn’t able to change unless going to the washroom. I asked to be changed rooms and the receptionist had looked in several rooms but had confirmed that the blinds did not shut in any rooms. I had a horrible night sleep which was not what I had wanted sleeping in a hotel for one night for business.
2020년 1월에 1박 숙박함
답변 제공: Michelle 님, 2020년 2월 4일
Thank you for leaving a review. We're sorry to hear you had such issue with the blinds! They should have bee in behind the sheer curtains. We have made sure to let maintenance know about this issue, and it will be fixed as soon as possible. Thank you again for staying with us, and we do hope to leave a better impression on you the next time you stay with us!

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Michelle 님, 2020년 1월 30일
Thank you for the 10/10 review. We strive every day to ensure we exceed guest expectations. If you have any suggestions on how we can improve our services or looking to book any future reservations, please feel free to contact us at any time.