Staff was extremely friendly and helpful with all of our questions and concerns. They get 5 stars for that. Really, very friendly and informative.
I wasn't happy about the extra fees not disclosed during booking for having a pet in a pet friendly room. At $25/night it was an unexpected expense.
Also, nothing on the website or during booking that said the pool was closed for the season. I should have called ahead to verify this given that it is an outdoor pool, but again, don't advertise it as having a pool when it's not open.