로비

클라리온 인 & 스위트 니어 다운타운 여행 후기

2.5 out of 5
클라리온 인 & 스위트 니어 다운타운
5335 Central Ave Pike, Knoxville, TN

이용 후기

6.0
평점 10 - 훌륭해요. 1003개 이용 후기 중 171개" "
평점 8 - 좋아요. 1003개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 174개" "
평점 4 - 별로예요. 1003개 이용 후기 중 174개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 242개" "

6.0/10

청결 상태

7.2/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Diane

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I paid $258 because the pictures looked good and they had an indoor pool. When we arrived, the place was deplorable, it’s under renovation and the pool was under renovation. The pool was literally the main reason I rented it. We went up to the room and there were huge scratches all over the doors, the door that separated our room from the next-door room had been busted in, the smoke detector was covered with a plastic bag, there were huge marks on the walls where pictures once hung, there were drywall repairs all over the bathroom, it was literally disgusting I would not take money to stay there let alone pay money. I almost never complain but this needs to be reported. I got on a chat with Expedia to try to get a refund and it was disconnected three times before they gave up and hung up on me. I found a phone number online and called and the man was very nice and I was refunded everything.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Lisa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was no coffee maker in the room as advertised. One bedside lamp was not functional and neither was the whole outlet associated with it. Cockroaches in the bathroom at night. Hot breakfast was to be included. One stale biscuit was available. No bowls or milk for cereal. Eggs watery and salty.
2024년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 3월 17일
I regret to learn that your stay with us was not the flawless experience we promised. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. We want to ensure that every stay is exceptional, and our hotel management will conduct a thorough evaluation of your experience. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Guest Services

2/10 - 너무 별로예요

Abdoulrahman 님, Murfreesboro

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First, the hallway’s carpet and walls were outdated. The first room we were given was not ready with beds not made and trash full. They gave us a second room and it was disgusting with residue of what appeared to be throw up on the headboard of the bed and grease finger marks on the desk and chair. The beds had yellowing pillows and no bed protectors. When we lifted the sheets, the mattress had yellow stains and I wouldn’t be surprised if it had bedbugs! It was awful we ended up leaving and booking somewhere else. This hotel looked suspicious and creepy as the parking lot had very few cars and the top floors vacant or maybe under renovations! Don’t stay here!
2024년 2월에 1박 숙박함
답변 제공: Guest Services, Clarion Inn & Suites near Downtown 님, 2024년 2월 28일
Dear Abdoulrahman,I apologize that there were some lapses in service and missed opportunities for us to provide a stellar experience. It is clear that our housekeeping staff was remiss in meeting our servicing expectations. As you mentioned, we are undergoing a phased renovation. As you can appreciate, there will be exciting changes in carefully planned stages so that our guests may continue to have enjoyable and memorable stays at the hotel.We do sincerely hope that your experience on this occasion will not deter you from revisiting us and experiencing our new look and enhanced facilities.Kindest regards,Guest Experience Manager

4/10 - 별로예요

Robert

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Guest Services, Clarion Inn & Suites near Downtown 님, 2024년 2월 28일
Dear Robert,Thank you for reviewing your visit to our Clarion Inn & Suites Near Downtown. We take feedback such as yours very seriously as we are continually striving to elevate our guests' experience. Of course, it is always our desire for a guest's visit to be faultless from start to finish and so we apologize if we came short of exceeding your expectations.We appreciate your candid feedback and we hope you will give us another chance to make your stay as impeccable as it should have been this time around.All the best,Guest Experience Manager

2/10 - 너무 별로예요

Rebecca

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The main areas were nice but our room was disgusting. It smelled mildewy. There was mold in the shower. The sheets had burn holes and the pillows and pillow cases were tinted yellow. There was hair on the sheets when pulling back the comforter. The toilet paper holder was broken. The Kleenex box was covered in stuff and the shampoo and conditioner had definitely been used before, they were not new. There was an old water heater left in the middle of the parking lot. It didn’t seem like construction was going on but all the windows on the second and third floor were covered in plastic with holes. The Red Roof Inn across the street looked in better condition for half the cost of this place.
답변 제공: Guest Services, Clarion Inn & Suites near Downtown 님, 2024년 2월 26일
Dear Rebecca,I would like to extend my apologies We work hard to provide a setting that delivers comfort for our guests, and I truly apologize for your disappointing experience. The last thing we want is for anything to detract from our guests' time with us. While we work to evolve the hotel into a spectacular destination, we never want these enhancements to affect our current guests so I am disappointed to hear you experienced some inconvenience. We have been successful in scheduling the areas and timing of the construction to prevent inconveniences to our esteemed guests. There will be so many new, grand things to experience when we’re all done! We can’t wait to welcome you back to experience our Clarion Inn and Suites near Downtown again!Regards,Guest Experience Manager

2/10 - 너무 별로예요

Bernie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was awful - smokey when got off elevator; construction going on and same elevator for customers was used and dirty by them and smoky. No hot water to take shower! Immedicately transferred to another hotel. would never recommend to others.
2024년 2월에 3박 숙박함
답변 제공: Guest Services, Clarion Inn & Suites near Downtown 님, 2024년 2월 26일
Dear Bernie,Thank you for being our guest at Clarion Inn and Suites near Downtown. We regret to learn that we left you somewhat disappointed by our renovation efforts. Our construction is timed to limit guest exposure and due to your comments, we have ensured that this directive is being followed. We are sorry that we could not have ensured a delightful stay at our hotel and would be delighted to welcome you back to experience our wonderfully renovated property.Warm regards,Guest Experience Manager

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Judy at the front desk was so helpful and nice! Great customer service 👏
2024년 2월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 2월 10일
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, Guest Services

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed staying here. Everyone has been really nice. Judy at the front desk is very helpful and great.
2024년 2월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 2월 8일
It brings me great joy to learn that you had a truly enjoyable experience at our hotel. Our team takes pride in providing exceptional service and ensuring that all our guests' needs are met. We are delighted to learn that their attentiveness was recognized and that you thoroughly enjoyed every aspect of your stay. Your positive feedback will be shared with our team, as they deserve commendation for their exceptional contributions towards your overall experience. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Regards, Guest Services

2/10 - 너무 별로예요

Migdael

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 1월 23일
I am disappointed to learn that your experience with us was not what we had hoped for you. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I am disappointed that we didn't live up to your expectations, and for that, I apologize. I hope you will give us another chance to provide you with the fantastic experience we're known for.Regards, Guest Services

6/10 - 괜찮아요

Brett T

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 1월 8일
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Guest Services

4/10 - 별로예요

Carlos

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 1월 2일
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Guest Services

4/10 - 별로예요

Dana

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower had hot water, bed was comfortable, needs painting, lots of cracking and peeling on the walls and ceiling. When we we left the desk clerk looked at phone the whole time, no hello, no goodbyes, didn’t ask if everything was ok, should at least be acknowledged with a smile or a wave.
2023년 12월에 1박 숙박함
답변 제공: Guest Services, Clarion Inn & Suites near Downtown 님, 2023년 12월 31일
Dear Dana,Thank you for choosing Clarion Inn & Suites near Downtown.We work hard to deliver an exceptional guest experience. We are pleased that there were aspects of your stay that were delightful however, it is apparent in your case we fell short. I am sorry we missed the mark on the level of customer service you received. I have shared your comments with my management team, so that your comments may be addressed and actioned.Again, thanks for staying with us. We value your feedback and welcome the opportunity to serve you better.Regards,Guest Experience Manager

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Guest Services 님, 2024년 2월 8일
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Guest Services

2/10 - 너무 별로예요

Abigail

2023년 12월에 1박 숙박함
답변 제공: Guest Services, Clarion Inn & Suites near Downtown 님, 2024년 1월 16일
Dear Abigail,Thank you for allowing us to reflect on our service delivery during your visit to our Clarion Inn & Suites Near downtown, and we do hope you will give us the opportunity to welcome you back in the future, at which time we will spare no efforts in providing you with the perfect visit.Regards,Guest Experience Manager

10/10 - 훌륭해요

Kim

가족 여행
좋아요: 편의 시설/서비스
Dark, not very well lit, very old and needs repairs. Not nearly as nice as the Clarion in Richmond Kentucky. I stayed there 2 nights ago and it could not have been any nicer.
2023년 12월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Guest Services

6/10 - 괜찮아요

Leslie

2023년 12월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 21일
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Guest Services

2/10 - 너무 별로예요

Lisa

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Elisha E., Front Desk Manager 님, 2023년 12월 10일
It's unfortunate that your time with us was not the ideal one we strive to create. Our promise is to provide you with an exceptional stay - with outstanding service, sparkling clean rooms, and unforgettable experiences. Our team is our strongest asset, and we take pride in their ability to quickly fix any issues so that our guests can get back to their beautiful and inspiring hotel experience. Our hotel management is committed to excellence, and they will review your stay with great attention to detail. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, Elisha E., Front Desk Manager

2/10 - 너무 별로예요

Douglas

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stay somewhere else!
The hotel was in terrible condition. There was plaster peeling off the ceiling in the room, and it was peeling off the ceiling and walls in the bathroom. The only outlet in the bathroom did not work. Despite its condition, the room did have (what looked like) new carpet, linens, and ac/heat unit, and the room was clean. The common areas of the hotel were absolutely disgusting and the free breakfast was the worst I've ever had. This takes the prize for the worst hotel I've ever stayed in. There are at least 5 other hotels that are located at the same highway interchange. Stay at one of them!
2023년 12월에 2박 숙박함
답변 제공: Elisha E., Front Desk Manager 님, 2023년 12월 10일
I am saddened to learn that your experience with us was not the memorable one we intended. We want every guest to leave feeling truly pampered - with outstanding service, spotless rooms, and unforgettable experiences. We believe in the power of our people and the culture we've established, and that's what sets us apart in our ability to quickly fix any issues so that our guests can get back to a wonderful stay. Your stay will receive a full and in-depth evaluation from our hotel management. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, Elisha E., Front Desk Manager

2/10 - 너무 별로예요

Karla

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 24일
I am disappointed to learn that your experience with us was not what we had hoped for you. We want every guest to leave feeling truly pampered - with outstanding service, spotless rooms, and unforgettable experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Your feedback is important to us, and our hotel management will evaluate your stay with the utmost care and consideration. I am disappointed that we didn't live up to your expectations, and for that, I apologize. I hope you will give us another chance to provide you with the fantastic experience we're known for.Regards, Guest Services

4/10 - 별로예요

John

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
If you want a trip back in time this is your place. The staff was great but ownership doesn’t put them in a good position. Stepped onto the elevator no lights, lots of chipped paint (how much does a can of paint cost) hallways smelled terrible but carpet was original probably. No light to enter the room, air vents were disgusting, was afraid to touch anything fearing a disease. Breakfast was empty by 8:15. This property sets a bad impression for others which I hope are better but won’t know since I won’t stay in one again.
2023년 11월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 11월 24일
It's unfortunate that your time with us was not the ideal one we strive to create. We're committed to giving our guests nothing but the best - with exceptional service, immaculate rooms, and unforgettable experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Your feedback is important to us, and our hotel management will evaluate your stay with the utmost care and consideration. I understand that we fell short of your expectations, and for that, I apologize. I hope you will give us another chance in the future to provide you with a memorable and enjoyable stay.Regards, Guest Services

2/10 - 너무 별로예요

Lori

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible
No hot water for shower, no ice in the whole building, thin walls & the neighbors were loud (barking dog)
2023년 11월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 11월 21일
We are deeply disappointed to learn that your experience with us was not the exceptional one we aim for. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. We want to ensure that every stay is exceptional, and our hotel management will conduct a thorough evaluation of your experience. I am sorry for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity in the future to provide you with the unforgettable experience we are dedicated to delivering.Regards, Guest Services

2/10 - 너무 별로예요

Kenneth

2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 19일
It's disheartening to learn that your experience with us was not up to our standards. We're committed to giving our guests nothing but the best - with exceptional service, immaculate rooms, and unforgettable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Guest Services

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Moldy rooms
First room had mold smell, second did too just not as bad. Elevator had no light had to ride up in the dark. Spooky would not stay here again
2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 21일
It's unfortunate that your time with us was not the ideal one we strive to create. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. We believe in the power of our people and the culture we've established, and that's what sets us apart in our ability to quickly fix any issues so that our guests can get back to a wonderful stay. Our hotel management team will carefully review your stay and assess every aspect in detail. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, Guest Services

10/10 - 훌륭해요

Dontavius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 16일
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, Guest Services

8/10 - 좋아요

Eric

출장 여행
좋아요: 편의 시설/서비스
Dripping tub faucet
2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 16일
Your review is important to us, and we thank you for taking the time to share your thoughts. We're pleased to hear that you had an overall positive stay at our hotel and that you found our property to your liking. Ensuring our guests have a pleasant experience is our priority, and your feedback is appreciated. We will pass on your comments to our dedicated team who helped create a positive impression. It was our pleasure to accommodate you.Regards, Guest Services

2/10 - 너무 별로예요

Joshua

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel Needs Re-Modeled
2023년 11월에 2박 숙박함
답변 제공: Guest Services, Clarion Inn & Suites near Downtown 님, 2023년 11월 9일
Hi Joshua,Thank you for choosing our Clarion Inn & Suites Near Downtown.We also appreciate your comments regarding a desire to see some updates to our rooms, and they will be used for our devoted efforts to handcraft an impeccable atmosphere for our guests. We continue to receive high marks for service and cleanliness, and we are grateful for feedback that helps us move forward. We hope to have the opportunity to host you again to showcase our improvements in the near future.Regards,Guest Experience Team

4/10 - 별로예요

Margareth

2023년 10월에 4박 숙박함
답변 제공: Guest Services 님, 2023년 12월 4일
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Guest Services

2/10 - 너무 별로예요

Stephen

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was run down and way over priced
2023년 11월에 1박 숙박함
답변 제공: Guest Services, Clarion Inn & Suites near Downtown 님, 2023년 11월 6일
Hi Stephen,Thank you for taking the time to leave a review, we do appreciate your feedback. We do apologize that our pricing made you upset - that would never be our intention, and we will bring that to the attention of our team. We do make efforts to stay aligned with other establishments in the market. We do hope that you do reconsider and we do have the opportunity to host you again.Regards,Guest ServicesClarion Inn & Suites near Downtown

4/10 - 별로예요

Tyler

가족 여행
Rooms were very outdated and the plumbing was an issue. The toilet screamed when you flushed it, hallways had a fairly overwhelming mildew smell. Front desk was friendly enough but the hotel needs some serious remodeling/updating. For $250 for one night I expected better.
2023년 11월에 1박 숙박함
답변 제공: Guest Services, Clarion Inn & Suites near Downtown 님, 2023년 11월 6일
Hi Tyler,Thank you for taking time to review your stay! I hope you will accept my sincere apologies for the conditions of your visit. Rest assured this is not the standard of quality we strive to achieve and will promptly address each issue you have expressed. Your experience is the utmost importance to us. I hope you will give us another opportunity to exceed your expectations! I hope you will give us an opportunity to show you your unsatisfactory stay was an anomaly.Kind regards,Guest Services TeamClarion Inn & Suites near Downtown

6/10 - 괜찮아요

Adrian

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Probably won’t come back
Not gonna lie even though the employees are nice but the floor we was on smelled like a smokers lounge and it’s not good for my pregnant wife and black mold was on the ceiling in the bathroom
2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 25일
I am disappointed to learn that your experience with us was not what we had hoped for you. Our promise is to provide you with an exceptional stay - with outstanding service, sparkling clean rooms, and unforgettable experiences. We believe in the power of our people and the culture we've established, and that's what sets us apart in our ability to quickly fix any issues so that our guests can get back to a wonderful stay. Your stay will receive a full and in-depth evaluation from our hotel management. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Guest Services

4/10 - 별로예요

Get

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was expensive for what it was. Cockroach in the tub. Air conditioning smells like mildew. They put us on a dog floor, and we have no dogs. The floor smells like wet dog and urine. Staff was sloppy looking. Too many vagrants around the property. It is not family, budget, or overall friendly
2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 25일
I'm disappointed to learn that your experience with us was not the exceptional one we aim for. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. We strive for perfection, and our hotel management will carefully evaluate your stay. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Guest Services

2/10 - 너무 별로예요

Scott

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2nd worst hotel I've ever stayed in. I can't believe this is a Clarion branded property. Elevator smelled like urine. Hallway to our room was full of mold smell. Room was atrocious. Patched walls. Missing wall hangings. Bathroom mirror was cut in half. Had to take a cold shower due to no hot water. Free coffee in the mornings was always empty. Will never stay in a Clarion hotel ever again no matter the price.
2023년 10월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 10월 25일
It's unfortunate that your time with us was not the ideal one we strive to create. We want every guest to leave feeling truly pampered - with outstanding service, spotless rooms, and unforgettable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Your satisfaction is our top priority, and our hotel management will assess every aspect of your stay in detail. I am disappointed that we didn't live up to your expectations, and for that, I apologize. I hope you will give us another chance to provide you with the fantastic experience we're known for.Regards, Guest Services

8/10 - 좋아요

Gavin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really good service! I will say that our housekeeper came into our room twice without knocking or announcing anything but other than that it was great!
2023년 10월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 10월 25일
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Guest Services

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 17일
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Guest Services

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설
Review
Decent place, but really needs updates badly. Faucets about to fall off in bathroom, stains in tub, carpet seems nasty. Very old feeling
2023년 10월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 10월 17일
"We appreciate you taking the time to share your feedback with us after your recent stay. Your rating is crucial in helping us maintain our high standards of service. While we strive to provide an exceptional experience, it appears we fell short and caused you some frustration. Our objective is to provide a welcoming, comfortable, and tailored experience, and we will take your feedback into account to improve our services for all our guests. We're delighted to hear that you enjoyed the rest of your stay, and we hope to have the opportunity to demonstrate the exceptional amenities and services we offer in the future."Regards, Guest Services

8/10 - 좋아요

amy

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 17일
Many thanks for your kind rating! Our ultimate aim is to provide each guest with an outstanding experience, and I'm overjoyed that we hit the mark with your stay. Your appreciation will be shared with our team, who put in the effort to create a positive and enduring impact. Your review is truly appreciated, and hosting you has been a delightful experience.Regards, Guest Services

6/10 - 괜찮아요

JOHN 님, COLORADO SPRINGS

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hallway was dirty and poorly lit. The bed was comfortable and the location was convenient. The pool was not in operation at all. The breakfast was OK.
답변 제공: Guest Services 님, 2023년 10월 17일
Thank you for providing feedback following your stay with us. We value your rating, and it will assist us in further enhancing our high levels of service. Despite our efforts to deliver an exceptional experience, we understand that some missteps caused you frustration. Our goal is to offer an inviting, comfortable, and personalized atmosphere, and we will utilize your feedback to improve our services for all our guests. Nevertheless, we're glad to know that you enjoyed the rest of your stay! Thank you for choosing us, and we hope you will consider us again in the future to experience the true wonder of our property.Regards, Guest Services

8/10 - 좋아요

Gamadiel

출장 여행
별로예요: 숙박 시설 상태 및 시설
Olor de mucho sigarro...suponiendo que mi habitacion hera para no fumadores
2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 17일
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us, and it will further assist us in raising our high levels of service. While we do our best to always deliver a great experience, it appears experienced some missteps that caused you some frustration. It is our goal to ensure that we deliver an inviting, comfortable, and personalized experience. Please be assured that your feedback is important to us and will be used to ensure we are always refining and expanding the service we deliver to our valued guests. However, it sounds like the rest of your stay was enjoyable! I am so glad you chose us for your stay. I hope you can give us another chance in the future to show you how wonderful our property really is.Regards, Guest Services

4/10 - 별로예요

clifford

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
upon checking in was told pool closed, worst breakfast, smoke detector in room was chirping so it was just removed, elevator works sometimes, rooms need attention
2023년 10월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 10월 17일
I'm sorry to learn that your experience with us was not the perfect one we envisioned. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. Our guests are our top priority, and we take pride in the culture we've established and the quick-acting nature of our team members, who are always ready to resolve any issues and get our guests back to their wonderful hotel experience. We take your experience seriously, and our hotel management will thoroughly investigate your stay. I am sorry for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity in the future to provide you with the unforgettable experience we are dedicated to delivering.Regards, Guest Services

2/10 - 너무 별로예요

HECTOR

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property has to be removed from the booking options. It's falling apart. They shouldn't be in bysiness. It needs to be renovated completely. Not patched up. New everything. Everything. I hope they do it.
2023년 10월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 10월 17일
It's unfortunate that your time with us was not the ideal one we strive to create. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Your feedback is important to us, and our hotel management will evaluate your stay with the utmost care and consideration. I am disappointed that we didn't live up to your expectations, and for that, I apologize. I hope you will give us another chance to provide you with the fantastic experience we're known for.Regards, Guest Services

4/10 - 별로예요

Dean

연인과의 여행
Run down rooms and property. Bathroom ceiling falling apart . . . No front desk for 10-15 minutes when checking in. People loitering around smoking at front entrance. Unprofessional environment.
2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 17일
It's disheartening to learn that your experience with us was not up to our standards. We're committed to giving our guests nothing but the best - with exceptional service, immaculate rooms, and unforgettable experiences. We believe in the power of our people and the culture we've established, and that's what sets us apart in our ability to quickly fix any issues so that our guests can get back to a wonderful stay. We want to ensure that every stay is exceptional, and our hotel management will conduct a thorough evaluation of your experience. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, Guest Services

2/10 - 너무 별로예요

Justine

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here
This is one of the most worn down, dirty, foul smelling hotels I've ever stayed in. Everything smells like a 75 cigarette. The carpet is dirty and worn throughout the entire building. The elevator barely shut because the door is so bent. The smell is so terrible from the front door all the way into the room. The pillows are half size. The toilet paper holder fell off in my hand. The ceiling tiles are very stained and falling off. The level of need for repairs is enormous.
2023년 10월에 2박 숙박함
답변 제공: Guest Services, Clarion Inn & Suites near Downtown 님, 2023년 10월 31일
Hello Justine,Thank you for responding to our survey. Reviews allow us to identify areas in which a guest's stay can be further elevated. The experience you have highlighted is dumbfounding and certainly not reflective of the lasting impressions we strive to create. Thank you for bringing these issues to our attention. We would be honored to welcome you back to our Clarion Inn & Suites in order to show you this experience is not typical of our property.Regards,Guest Services Team

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here.
I checked in and once I got to my room, I turned around and checked right back out. This is not a good hotel to stay in. It is very rundown and smells horrible. The gentleman who checked me in and out was very kind. He is the best thing about this hotel.
2023년 10월에 5박 숙박함
답변 제공: Guest Services 님, 2023년 10월 17일
It's a shame that your stay with us was not the top-notch experience we wanted for you. We aim to exceed your expectations at every turn - with world-class service, sparkling clean rooms, and truly memorable experiences. We're proud of the culture and team we've assembled, which allows us to quickly fix any guest issues and get our guests back to their beautiful and inspiring hotel experience. Your satisfaction is our top priority, and our hotel management will assess every aspect of your stay in detail. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.Regards, Guest Services

4/10 - 별로예요

Robert

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hallways and room were not very clean
2023년 9월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 17일
I'm sorry to learn that your experience with us was not the perfect one we envisioned. We aim to exceed your expectations at every turn - with world-class service, sparkling clean rooms, and truly memorable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Guest Services

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room had at least 20 roaches. The ceiling looked like it was going to cave in on us. The power went out on the build at 1130 at night. The AC was out so it got to about 100 degrees no back up generator and the window didnt open.
2023년 9월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 17일
I'm disappointed to learn that your experience with us was not the exceptional one we aim for. We strive to offer nothing but the best to our guests - exceptional service, sparkling clean rooms, and unforgettable experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Your stay will receive a full and in-depth evaluation from our hotel management. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.Regards, Guest Services

2/10 - 너무 별로예요

Steve

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Rough Condition.
Shady. Hotel is in rough condition, needs lots of renovations. No hot water in the morning. Went here to save a dollar, but not worth it. No one was even at the counter in the morning to voice my concerns. Never will I go here again.
2023년 9월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 9월 30일
I'm so sorry to learn that your stay with us was not the best it could have been. Our promise is to provide you with an exceptional stay - with outstanding service, sparkling clean rooms, and unforgettable experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I understand that we fell short of your expectations, and for that, I apologize. I hope you will give us another chance in the future to provide you with a memorable and enjoyable stay.Regards, Guest Services

2/10 - 너무 별로예요

Carl

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rough area, many homeless hang out on property
2023년 9월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 9월 30일
I regret to learn that your stay with us was not the flawless experience we promised. We want every guest to leave feeling truly pampered - with outstanding service, spotless rooms, and unforgettable experiences. We believe in providing an exceptional experience to our guests, and our culture and team members are what allow us to resolve any issues quickly and get our guests back to their amazing hotel experience. Your satisfaction is our top priority, and our hotel management will assess every aspect of your stay in detail. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, Guest Services

4/10 - 별로예요

tiffany

연인과의 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place needs an update and cleaning and repairs and a remodel.
2023년 9월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 9월 30일
I'm so sorry to learn that your stay with us was not the best it could have been. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. Our commitment to our guests is reflected in our team members and the culture we've established, where resolving any issues is a top priority so that our guests can continue to enjoy a wonderful stay. We strive for perfection, and our hotel management will carefully evaluate your stay. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Guest Services

10/10 - 훌륭해요

Bobbi 님, Chatsworth

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Guest Services, Clarion Inn & Suites near Downtown 님, 2023년 9월 26일
Hello Bobbi,We are thrilled to earn top scores and hope we have made the list of favorite hotels. We are delighted to know that you had such a lovely experience. We thank you for taking the time to share your feedback and on behalf of your many Clarion Inn & Suites near Downtown friends, we look forward to welcoming you time and again for many years to come.Best,Guest Services Team

10/10 - 훌륭해요

Dakota

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Guest Services, Clarion Inn & Suites near Downtown 님, 2023년 9월 25일
Dear Dakota,Thank you for choosing our Clarion Inn & Suites Near Downtown.It seems that we certainly met our goal of offering stellar service to you during this visit. We are delighted that your accommodations, our facilities, and offering met with your approval. All these factors plus our convenient location make us a favorite in Knoxville. Please come back again very soon!Kind regards,Guest Services Team