I've stayed here previously and had a great experience. This experience, not so much. The young lady at check-in was very nice, but our A/C didn't work in the room. When we called down, the night shift gentleman acted like we were not very intelligent explaining to us how to operate the unit. He finally comes to the room to "teach" us how to operate the unit and determines it is broken. He then offers to get us a fan and about 15 minutes later he calls to say they don't have any. He'll have someone check it tomorrow. The following morning a new gentleman I spoke with was extremely helpful and assured me it would be corrected.
I will acknowledge the unit was fixed the next day and worked well the second day. Things happen that are out of the control of the staff at times, but the lack of tact is controllable.
I would stay here again, but I also want to complete an honest review. This is a great location, safe, and quiet with easy access to food and entertainment.