외관

홀리데이 인 익스프레스 & 스위트 알코아(녹스빌 에어포트), IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 561개 이용 후기 중 297개" "
평점 8 - 좋아요. 561개 이용 후기 중 169개" "
평점 6 - 괜찮아요. 561개 이용 후기 중 54개" "
평점 4 - 별로예요. 561개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 561개 이용 후기 중 15개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

WKKI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very convenient to the airport. Impressed with Breakfast basket. good for the guests with rush to pick up the basket and go. Good.
2018년 8월에 1박 숙박함
답변 제공: General Manager 님, 2018년 9월 11일
We appreciate all feedback from our guests as it helps us understand how we are doing, and we welcome your kind comments. We are happy to know that you appreciated our convenient location and proximity to the airport, as well as our ample breakfast options. Thank you for choosing Holiday Inn Express & Suites Alcoa, and we hope to see you again soon!

6/10 - 괜찮아요

kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Check in guy was very efficient and friendly. Bed was way too hard and AC not cold enough
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Pam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Pam,Thank you so much for the five stars! We're so pleased you enjoyed our convenient location, just minutes from the Knoxville airport and a variety of dining and shopping options, and hope you will stay with us again soon.

10/10 - 훌륭해요

Nicole

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Nicole, Thank you so much for your review and your generous review of Holiday Inn Express & Suites Alcoa (Knoxville Airport). Our staff will be so happy to hear about your kind words, and we'll be sure to pass along your compliments. It was a pleasure hosting you, and we look forward to welcoming you back soon.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Karen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Web site said there was a shuttle and their wasn't. Did get reimbursed for the Uber. Great people there. Will go back again
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Karen,It's wonderful to receive your excellent rating of Holiday Inn Express & Suites Alcoa (Knoxville Airport)! Unfortunately, shuttle service is unavailable at our property; information about that is on our website. However, we were pleased to help resolve the issue. Thank you for choosing to stay with us and look forward to your return.

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Ex elle t staff and service.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 23일
Dear James,Thank you for taking the time to share your experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you! It was a pleasure having you here, and we hope to welcome you back soon.

10/10 - 훌륭해요

Jacob

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanest hotel I have stayed in a very long time! Staff is awesome snowed in here while attending a conference. The staff went out of their way to insure everyone had adequate food and drinks as all the local restaurants and store had closed. The pool was a little cold but refreshing. I
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 19일
Dear Jacob,Thank you for sharing your experience. We're delighted that you found our hotel exceptionally clean, and it's wonderful that our team went above and beyond to ensure your comfort. We appreciate your feedback about the pool temperature and will take that into consideration as we continually strive to improve our guest experience. We look forward to welcoming you back to Holiday Inn Express & Suites Alcoa (Knoxville Airport) for another awesome stay!

2/10 - 너무 별로예요

Daisy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff at the front desk were rude & more worried about talking/flirting with men than helping visitors. Rooms were dirty & the hotel had inaccurate description of amenities online. They DID NOT offer shuttles to the airport even though it stated online. Heated AND TV did not work in our room. Would not recommend
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 19일
Dear Daisy,We appreciated the opportunity to have you stay with us, and we thank you for taking a moment to share your comments. Providing exceptional hospitality and clean, comfortable accommodations are our top priorities, so we're disappointed your experience was not what it should have been. We'll discuss your remarks with our staff to ensure our high standards are being upheld. We hope you'll reconsider and give us another opportunity to welcome you back and impress you with the top-notch experience we are known for.

8/10 - 좋아요

Dana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

8/10 - 좋아요

Markus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean, efficient, and conveniently located to the airport. Sadly my niece needed gluten free and the eggs looked unappetizing so we had to go out for breakfast.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 10일
Dear Michelle,Clean accommodations to relax in and a convenient location for travelers are two things guests can always expect at Holiday Inn Express & Suites Alcoa (Knoxville Airport). Thank you so much for the review. Do not hesitate to let us know which breakfast items you would like to see added to our menu. Nevertheless, come back and visit us again anytime.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay - so convenient to the airport.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 7일
Dear Mark,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests in accessing the airport. We hope that you rested well before your continued travels. The next time you are in Alcoa, please keep us in mind for your accommodations again.

10/10 - 훌륭해요

Katherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was pleasant wherever you were. Convenient location for family.
2023년 11월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 7일
Dear Katherine,Thank you for sharing your comments with us. We are delighted to know that you enjoyed your visit and appreciated our pleasant staff members and convenient location. It was a pleasure hosting you, and we hope to see you again soon!

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our family’s go to place when visiting family in Knoxville!
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear William,Thank you for your review and for giving us a perfect rating. We're delighted to be your go-to hotel when visiting Knoxville! Take care, and know we look forward to your return.

10/10 - 훌륭해요

David 님, Northville

2023년 11월에 2박 숙박함

4/10 - 별로예요

Charles

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not a great experience, heat did not work, no hot food for breakfast, no bars of soap
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Dear Charles,Thank you for sharing your experience. We're concerned about the difficulties you encountered in your room and during breakfast. We value your feedback and will take action to address these issues. It is our hope to welcome you back soon for a stay that meets your expectations and our standards.

8/10 - 좋아요

Bobby

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall good stay other than noisy people next room
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 19일
Dear Bobby,Thank you for your feedback. We're glad your overall stay was pleasant, and we apologize for any concerns about noise from other guests. Our staff is always happy to assist in situations like this. Should you be in the area again, please come back to see us.

10/10 - 훌륭해요

Frank E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent check in and evening staff! Very friendly and knowledgeable! Excellent accommodations and breakfast was great!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 17일
Dear Frank,Thank you for being our guest and sharing your wonderful review. We know there's nothing better than an awesome staff and delicious breakfast to jump-start your day, so we are thrilled you were impressed with all we have to offer. Please come see us again for another great experience.

10/10 - 훌륭해요

melinda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived early for check-in and the staff was very nice with getting our room ready. Very friendly staff.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 8일
Dear Melinda,Thank you for the outstanding review of your recent stay at Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're glad you enjoyed your visit with us and our exceptional service. It would be our pleasure to host you again in Alcoa, so come back soon!

8/10 - 좋아요

Adriana 님, Denver

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable bed and clean property close to the airport. All we needed for a one night stay
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 1일
Dear Adriana,Thanks for your feedback! We're thrilled to hear that our comfortable beds and proximity to the airport met your needs for your one-night stay. Knowing that you found our property clean reinforces what we strive to offer every guest. We look forward to hosting you again at Holiday Inn Express & Suites Alcoa (Knoxville Airport).

8/10 - 좋아요

Silvia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was clean and had comfortable beds. The staff was helpful when we needed a ride to the airport and when our tv had some difficulties working. Every day they put fresh towels which was nice. Overall good place to stay.
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 25일
Dear Silvia,It was such a pleasure to welcome you to Holiday Inn Express & Suites Alcoa (Knoxville Airport)! We work hard to meet expectations like yours, and we’re happy to hear our high standards of cleanliness, comfortable accommodations, and hospitable team hit the mark for you. Thank you for sharing your experience, and we hope you return soon.

4/10 - 별로예요

Betty

가족 여행
별로예요: 청결 상태, 객실의 편안함
It took over 20 minutes to check in because they couldn’t find our reservation. There were spiders in the room. We had no Kleenex in the Kleenex container and no body wash in the shower. Unfortunately, I was already in the shower and wet when I learned this. There were no bars of soap for an option. The bed was so hard it felt like concrete and so Hugh off the floor I had to use a step stool. The pillows were either so soft they seemed to disintegrate or hard as a rock. It was a lot of money for a horrible night’s sleep
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 25일
Dear Betty,We appreciate your feedback on our property, and we are sorry that our accommodations did not meet your expectations. Our team encourages our guests to notify us of any issues they encounter so we can find a solution for them. We apologize and will discuss your report with our team members. Thank you for notifying us of your recent experience, and please consider returning in the future for a better visit.

8/10 - 좋아요

Bobby Wayne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 18일
Dear Bobby,It's fantastic that our prime location was convenient for you, and we hope you had a wonderful time exploring the area. We would love to earn that fifth and final star, so please come back and see us at Holiday Inn Express & Suites Alcoa (Knoxville Airport)!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was very helpful and accommodating. Our room was nice, but the bed was a bit lumpy.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Thanks for choosing Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're happy to read your compliment for our dedicated team members, but it's unfortunate our bed wasn't to your comfort. Your feedback has been noted, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Jeff

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was great
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 2일
Dear Jeff,Thank you for choosing Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're thrilled to hear that you enjoyed our breakfast during your stay. Your satisfaction is important to us, and we look forward to providing you with another great breakfast and overall experience when you visit us again.

8/10 - 좋아요

Jotina

가족 여행
Very cold temperature in lobby Quiet hotel Staff was nice & accommodating Check in was easy
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 29일
Dear Jotina, It was wonderful having you as our guest recently. We're delighted to know that our hospitable team left a memorable impression on you, and we appreciate your kind words about our peaceful atmosphere. Thank you for your review, and we hope to welcome you back soon.

10/10 - 훌륭해요

Keith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay for UTK visit
We stayed here for the Tennessee Family Weekend. Location was convenient, accommodations were comfortable and clean, and there were plenty of restaurants close by. I would stay here again.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 29일
Dear Keith,It was such a pleasure to welcome you to Holiday Inn Express & Suites Alcoa (Knoxville Airport)! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Thank you for also mentioning our comfortable accommodations and the high standards of cleanliness we adhere to. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 - 훌륭해요

RUTH

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Yhe staff were friendly and went out of there way to help.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 19일
Dear Ruth,It was truly a pleasure to host your recent stay at Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're delighted to hear you had a positive experience and that you appreciated the excellent hospitality our team provided; we will be sure to pass along your kind words! Thank you for your lovely review, and we hope to have the opportunity to welcome you back soon.

10/10 - 훌륭해요

Teresa 님, Smiths Station

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very professional and honest, i received a call letting me know i left my IPAD in the room. this was very special to receive a call regarding my ipad this says a lot about the staff and the hotel with who they hire. Thanks, a lot Ms. Ford
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 6일
Dear Ms. Ford,Thank you for taking the time to leave us a wonderful review. Our team is delighted to hear you received excellent service and retrieved your belongings with ease. We take pride in providing a comfortable environment for our guests, and we hope you will consider staying with us the next time you are in the area.

10/10 - 훌륭해요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great facility, helpful and friendly staff, and great morning breakfast. This is my go-to hotel when I travel in the area.
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 30일
Dear George,It was a pleasure to host you at Holiday Inn Express & Suites Alcoa (Knoxville Airport). Our team is humbled to be your favorite hotel in town, and we're delighted you love our tasty breakfast and friendly service. We'll see you again next time!

8/10 - 좋아요

Misty

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Tim

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Rodman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cxx
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 12일
Dear Rodman,Thank you for the outstanding rating of your recent stay at Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're glad you enjoyed your time with us. Please allow us to host you again should you return to Alcoa and the Knoxville area.

10/10 - 훌륭해요

Crystal

2023년 8월에 2박 숙박함

4/10 - 별로예요

Charles

좋아요: 직원 및 서비스
별로예요: 청결 상태
Out
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 3일
Dear Charles,Thank you for sharing your feedback with us. We sincerely apologize for your unsatisfactory experience. So we may better address specific issues, we encourage you to reach out to us with additional details. Your input is important to us and we look forward to hearing from you.

2/10 - 너무 별로예요

Linda

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not ready at 3:00 checkin. Rug in room was filthy. One bed was so lumpy couldn’t be slept in. A/C either too hot or cold. Room was next to dining area. When asked to change rooms they would not allow. Toilet clogged and overflowed and they handed us the plunger to take care of it. Will never stay in a Holiday Inn again
2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 1일
Dear Linda,We appreciated the opportunity to host you, and we thank you for taking a moment to share your comments. Providing exceptional hospitality and top-notch accommodations is our priority, so we're disappointed your experience was not what it should have been. We'll discuss your remarks with our staff to ensure our high standards are being upheld. Best wishes on your next adventure.

6/10 - 괜찮아요

Paul

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Service / Check in very bad
I've had a number of problems. Should not take 20 minutes to check in, should not take 20 minutes to stare at my licence or debit card. Card key didn't work Everytime I left room. I was double charged and double booked so I had another guest show up in my room when I was in there. Front desk lacks Alot of knowledge and hospitality. However... This hotel was very clean and very convenient to the airport and restaurants.
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 1일
Dear Paul, We truly appreciate your feedback, and we're sorry for the inconveniences you experienced during your check-in process and stay. Your experience doesn't meet the high standards we aim to provide. However, we're glad to know that our cleanliness and convenient location near the airport and restaurants added to the positive aspects of your visit. Your comments will be taken into account to improve our service delivery. We hope we'll have the chance to provide a smoother and more enjoyable stay in the future.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 객실의 편안함
Service and accommodations lacking
The toilet is way way too low. We checked in with someone on crutches and it is almost impossible for them to use the bathroom. We are so far from the elevator. The guest next door has left their dog to bark until late at night and then left the dog alone early in the morning!
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 28일
We appreciate you reaching out. Should our team be made aware of any special accommodations that would make your stay more accessible, we are happy to meet your requests to the best of our ability. Additionally, we want to ensure every guest has a peaceful experience, and on your next visit, let our staff know if there is any unwanted noise during your stay. Please know that guest satisfaction is very important to us. Thank you, and we hope to welcome you back in the future for a better experience we know we can deliver.

10/10 - 훌륭해요

Karly 님, Rohnert Park

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable beds, good shower and water pressure, roll away crib provided for baby, breakfast was decent and convenient. Will be staying there again when we go to visit family.
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 10일
Dear Karly,Thank you very much for your review. We are delighted you enjoyed your stay at Holiday Inn Express & Suites Alcoa (Knoxville Airport) and your comfortable room accommodations. It was a pleasure hosting you, and we look forward to welcoming you back.

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

8/10 - 좋아요

Juli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms are a little small, but had a great stay! Staff was super breakfast and coffee were great!
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 25일
Dear Juli,Thank you! It's reviews like yours that make our day. We know how important a good breakfast and friendly staff are so it's a pleasure to hear we were able to help you start your day on the right track. We look forward to having you join us again at Holiday Inn Express & Suites Alcoa (Knoxville Airport).

2/10 - 너무 별로예요

Robert

2023년 6월에 1박 숙박함

8/10 - 좋아요

Steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good breakfast
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 15일
Dear Steve,We are thrilled we were able to start your day right with our delicious breakfast. Thank you for your stay with us at Holiday Inn Express & Suites Alcoa (Knoxville Airport) as well as your wonderful review. Should your travels bring you back to the area, we hope you choose us for your stay again.

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was clean, people were nice and all was good!
2023년 6월에 3박 숙박함
답변 제공: General Manager 님, 2023년 6월 12일
Dear Teresa,It's wonderful to hear you had a positive experience during your recent stay at Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're pleased to know you appreciated our clean accommodations, as well as the friendly hospitality our team provided. Thank you for sharing your kind comments, and we hope to have the pleasure of your company the next time you're in the area.

10/10 - 훌륭해요

Janice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent. We were so very pleased
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 9일
Dear Janice,It's wonderful to hear you were pleased with your stay. On behalf of our whole team here at Holiday Inn Express & Suites Alcoa (Knoxville Airport), thank you for your kind review. We'd love to welcome you back anytime!

10/10 - 훌륭해요

Janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It has been really good. Thank you
2023년 6월에 3박 숙박함
답변 제공: General Manager 님, 2023년 6월 7일
Dear Janice,Thank you! We are thrilled to know that you enjoyed your visit. Happy travels, and we hope to see you again soon!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was exceptional. The breakfast was tremendous. The room was CLEAN. We will use this specific hotel again.
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 7일
Dear James,Thank you for sharing your comments with us! We are thrilled to hear that you enjoyed our clean accommodations and delicious breakfast options, as well as our friendly staff members. Thank you, and we hope to see you again soon!

10/10 - 훌륭해요

Angela

2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Debra

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
The hotel was overwhelmed the weekend we stayed. Apparently it was the weekend for UT Graduation and they were not properly staffed. We were the 5 days and our room was tied up only twice. We had to go to desk to get our own towels and our keys locked out every night. They also ran out of things such as coffee cups, so they stopped making morning coffee. The manager should have gone out and purchased what the hotel needed. Most of the staff was accommodating, but clearly overwhelmed.
2023년 5월에 5박 숙박함
답변 제공: General Manager 님, 2023년 5월 28일
Dear Debra,We appreciate you taking the time to highlight your experience with us. However, we are saddened to see that you encountered a few issues. We will discuss your feedback to see what may have gone wrong. If you are ever back in the area, we would love another chance to deliver the exceptional stay we are known for.