BBQ/피크닉 공간
예약 가능 여부 확인

레지던스 인 바이 메리어트 녹스빌 시더블러프 여행 후기

3 out of 5
레지던스 인 바이 메리어트 녹스빌 시더블러프
215 Langley Pl, Knoxville, TN

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 146개 이용 후기 중 82개" "
평점 8 - 좋아요. 146개 이용 후기 중 43개" "
평점 6 - 괜찮아요. 146개 이용 후기 중 11개" "
평점 4 - 별로예요. 146개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 146개 이용 후기 중 2개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great, very clean and comfortable.
2024년 3월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2024년 3월 18일
Thank you for the rating.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Angie B. - AGM 님, 2024년 2월 8일
Dear Joseph,Thank you for the rating and staying with us at the Residence Inn by Marriott Knoxville Cedar Bluff. We hope that you will stay with us again when you come back to the Knoxville area.

10/10 - 훌륭해요

Kierra

Great
2023년 12월에 5박 숙박함
답변 제공: Angie B. - AGM 님, 2024년 2월 8일
Dear Kierra,Thanks for the rating! Look forward to seeing you again soon!

8/10 - 좋아요

Wilson

2023년 11월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 12월 20일
Dear Wilson,Thank you for your feedback. We hope to see you in the New Year.

8/10 - 좋아요

Glenn

Convenience
2023년 11월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 11월 8일
Dear Glenn,Thank you for the rating. We look forward to seeing you again soon.

6/10 - 괜찮아요

Carlos 님, Marietta

출장 여행
The facilities were a bit worn down. The elevator was not working and the room had a smell
2023년 10월에 2박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 10월 24일
Carlos,Thank you for your comments. I am very sorry you did not enjoy your experience. I have passed along your feedback to the appropriate team. Thank you for choosing Residence Inn by Marriott.Regards,

10/10 - 훌륭해요

Nelson

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pet Friendly
답변 제공: Angie B. - AGM 님, 2023년 10월 18일
Nelson,Thank you for your feedback. We look forward to seeing you again soon.

6/10 - 괜찮아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointing for a Marriott property
My advice is check other hotels in the area. You’ll probably find something just as nice for less money. Staff was great, breakfast was very good and overall the property was clean. However, the evening reception was eliminated in COVID and never brought back. The pool is heated, but it was closed for the season. And the temperature was in the 80s for the week we were there. Most frustrating was they only clean the rooms every 4 days! And they don’t tell you at check in. So imagine 2 adults with 3 towels for 4 days. They will give you clean towels if you ask. But there are only 2 tiny waste baskets in the suite. We didn’t cook or bring back meals but if we had there would be food trash sitting for days. I can’t believe that’s very healthy. Also bring lotion-there’s none in the room. Even Super 8 provides that. Location is good and there’s lots of nice restaurants in the area.
2023년 10월에 5박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 10월 8일
Susan,Thank you for your comments. I am very sorry you did not enjoy your experience. I have passed along your feedback to the appropriate team. Thank you for choosing Residence Inn by Marriott.

2/10 - 너무 별로예요

Petr

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The air conditioner in the room makes noise like a truck. linen is not fresh.
2023년 9월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 9월 24일
Dear Petr,Thank you for your comments. I am very sorry you did not enjoy your experience. I have passed along your feedback to the appropriate team. Thank you for choosing Residence Inn by Marriott.Regards,

8/10 - 좋아요

Roger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed was not comfortable
2023년 8월에 6박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 8월 31일
Roger,Thank you for choosing to stay with us at the Residence Inn Knoxville Cedar Bluff. I have passed along your feedback to the appropriate team. Hope to see you again soon.

10/10 - 훌륭해요

Ashley

2023년 8월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 8월 31일
Ashley,Thank you for taking the time to share your feedback.

8/10 - 좋아요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay for a family
We stayed here for 1 night on our way home from a family vacation to South Carolina. The front desk staff were extremely friendly, efficient and professional. We got in late after an 8 hour drive with 3 adults and 1 small child. We got a 1st floor room. The room had a slight odor when we entered. We contacted the front desk staff about this. They didnt have another 1st floor room which we needed. They gave us Frebreze which dis help remove the smell. The room had 2 bedrooms and provided ample space for our short stay. The water pressure was good. We picked up take out from one of the many nearby eating places. The beds were comfortable and roomy. We ate breakfast the next morning at the hotel. They provided hot options like eggs, waffles, sausage, and oatmeal. We enjoyed our stay and would stay at a Residence Inn again.
2023년 7월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 7월 23일
Thank you for your feedback. It was a pleasure to have yu as our guest.

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful staff with comfortable, clean rooms
We stayed 1 night passing through on a 2 day road trip. We had 3 adults a 1 child in a 2 room suite. The staff on arrival were very professional and friendly. Samantha took care of us quickly ... which was nice after an 8 hour car trip. The room was clean, equipped with everything we needed for our stay. The air-conditioning worked well. The water pressure in the shower was really good. The room had ample space which was good with a 3 year old. The continental breakfast the next morning had hot food (waffles, sausage, eggs (which were very fluffy and oatmeal along with several other offerings). The staff were so friendly to us, especially our 3 year old. We would definitely recommend this stay and would stay there again.
2023년 7월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 7월 23일
Dear Deborah,Thank you for choosing Residence Inn Knoxville Cedar Bluff. We look forward to seeing you again soon.

4/10 - 별로예요

Sebastian

별로예요: 숙박 시설 상태 및 시설
AC unit was loud and kept us up all night. Bed was very uncomfortable.
2023년 7월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 7월 11일
Dear Sebastian,Thank you for your comments. I am very sorry you did not enjoy experience. I have passed along your feedback to the appropriate team. Thank your for choosing Residence Inn by Marriott.Regards

10/10 - 훌륭해요

Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful place, we highly recommend
We'd recommend 100%. Such a convenient location, right close to I-75. The front desk folks were so friendly and helpful, especially Samantha. She really wanted us to enjoy the patio area and lit the fire pit for us. We were an extended family group, so we spent a lot of time laughing in the lobby and the seated area and they welcomed us. I like that the shampoos are no longer single use bc that's better for the environment. Loved the Frosted Mini Wheats on the breakfast buffet.
2023년 6월에 2박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 6월 22일
Thank you for choosing to stay with us. It was a pleasure having you as our guest, and we look forward to seeing you again soon.

10/10 - 훌륭해요

Katie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was so sweet and our room was very nice and roomy!
2023년 6월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 6월 12일
Katie,Thank you for your feedback. We look forward to seeing you again soon.

10/10 - 훌륭해요

Paul 님, Rockford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility was clean and safe. There were a lot of restaurant options very close. Especially liked Tennessee Tap House (great food and live music)
답변 제공: Angie B. - AGM 님, 2023년 4월 10일
Paul,Thank you for your feedback. We look forward to seeing you again soon.

10/10 - 훌륭해요

Jon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was spacious, the breakfast was awesome with a lot of choices. The staff was friendly and helpful. It was close to several restaurants.
2023년 4월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 4월 3일
Dear Jon,Thank you for taking the time to give us feedback on your recent stay with us. I will share it with our staff. Look forward to seeing you soon.

2/10 - 너무 별로예요

Michael

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Elevator was inoperative and I received no offer to take/help luggage up the steps even though I stated I do not do well on steps. I am 65 years old and have hardware in my right leg from a tibia plateau fracture, torn meniscus surgery in 2016 and vein stripping was done on my left leg.
2023년 2월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 3월 1일
Dear Michael,I am terribly sorry for your experience. Your stay experience is definitely not the norm, and we are committed to correcting the errors that occurred. I would ask that you reach out to me personally next time you are passing through Knoxville, as we would greatly appreciate the opportunity to show you the type of property we can be. Thank you for being a loyal Marriott member and choosing Residence Inn Knoxville.Regards,Angie BerryAssistant General Manager

10/10 - 훌륭해요

Jessica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect in Knoxville
We had a great stay @ this Knoxville property. From before we arrived we were assisted by the very helpful Angie! We received an early check in as requested & the room was perfect! Everyone was so friendly & the property was very clean. Breakfast was a nice treat before we hit the road. Definitely recommend & would stay in the future!
2023년 2월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 2월 19일
Thank you so much for your feedback. It was a pleasure to have your group as our guest. Hope to see you back real soon.

8/10 - 좋아요

Lydia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 3월 15일
Thanks for your feedback.

8/10 - 좋아요

Aileen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 1월에 2박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 3월 15일
Thank you for your feedback.

10/10 - 훌륭해요

Judy

2023년 1월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2023년 1월 17일
Thank you for your score. We were glad to have you.

6/10 - 괜찮아요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great customer service
our stay was basically just fine with the exception of the hotel alarm going off 2 nights in a row. The first night it took them 30 - 45 minutes to figure out how to turn the alarm off so we waiting outside with our 22 month old grandson. The second night it went of around 11:00 pm for just a few seconds but it happened twice in a row, waking our 22 month old grandson. other than that our stay was fine. Angie at the front desk was awesome, extremely nice and helpful.
2022년 8월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2022년 8월 7일
Hi Nancy, Thank you for choosing to stay with us, and I am so sorry about the alarms. We have had storms in our area for the last several weeks, and we had a power surge that set off the alarm that night. Thank you for your feed back, and please if you are in the area again, give us another chance to serve you.

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room. A little small, but nice
2022년 7월에 1박 숙박함
답변 제공: Angie B. - AGM 님, 2022년 8월 1일
Thank you for your feed back, and choosing to stay with us. Hope to see you again.

8/10 - 좋아요

Sheryl

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Lisa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Every employee was super helpful
Every employee that we encountered at this property was super friendly and helpful. Would definitely stay here again. Everyone went out of their way to make her stay enjoyable.
2022년 3월에 3박 숙박함
답변 제공: Angie 님, 2022년 3월 23일
Thank you for the feed back and choosing to stay with us.

10/10 - 훌륭해요

Linda

2022년 3월에 2박 숙박함
답변 제공: Angie 님, 2022년 3월 23일
Thank you for your feed back.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 객실의 편안함
Not a great experience
We were just passing through and needed a place to sleep for the night. Overall we spent 1 hour at this hotel. We arrived late at night and checked in after scrambling to find a parking spot. The check in was fast and courteous but the room we received was on the third floor (right at the highway level) on the corner towards the highway. After trying to fall asleep for about 45 minutes we asked the reception if we could get another room but were told they were fully booked so we just had to leave because the noise level was impossible. It felt like we were trying to sleep by the side of the highway. The room was clean and furnishings were decent, just a little tired. Definitely not what we expected for a Marriott for $158/night. I called the hotel and spoke to the manager and he said they would contact Hotels.com to refund us and I also e-mailed Hotels.com but did not hear anything back.
2022년 3월에 1박 숙박함
답변 제공: Bradley G. - GM 님, 2022년 3월 31일
Thank you for sharing your feedback. Again, we did contact Hotels.com on your behalf to request your refund. We are sorry to hear you did not enjoy your room location.

10/10 - 훌륭해요

Festime

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2022년 3월에 1박 숙박함
답변 제공: Angie 님, 2022년 3월 10일
Thank you for the feed back.

10/10 - 훌륭해요

Ken

2022년 3월에 1박 숙박함
답변 제공: Angie 님, 2022년 3월 10일
Thank you for your feed back.

8/10 - 좋아요

Jessica

2021년 12월에 1박 숙박함
답변 제공: Bradley G - GM 님, 2022년 3월 31일
Thank you!

10/10 - 훌륭해요

Catrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
The room was a great value and it was located near food and shopping.
2021년 11월에 1박 숙박함
답변 제공: Angie 님, 2021년 12월 19일
Thank you for your feedback.

10/10 - 훌륭해요

joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay again and again
It was a great stay once again. This is my 4th stay at this hotel. All four stays have been wonderful from the service to the condition of the hotel.
2021년 11월에 2박 숙박함
답변 제공: Angie 님, 2021년 11월 28일
Thank you for your positive feed back about your stay with us at the Residence Inn. We look forward to your next arrival.

10/10 - 훌륭해요

burddy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property and very friendly staff. Need to add more options for the continental breakfast , not everyone eat pork
2021년 11월에 2박 숙박함

10/10 - 훌륭해요

Andres

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 10월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I travel with my portable Dyson vacuum because of past traumas visiting dirty hotels and my allergies. After performing a thorough cleaning with my vacuum, I saw so much dust and hair that was picked up from the carpet; it was out of this world. It's disgusting. I rarely blame employees for these issues. Rather, I blame the greed associated with upper management and the higher ups stroking their bank accounts. You are horrible and filthy, COVID is in the air, and shame on you; get it together!
2021년 8월에 1박 숙박함
답변 제공: Bradley G. 님, 2021년 9월 28일
Thank you for your feedback. We would like to apologize for the cleanliness issue you experienced. We do follow a strict COVID-19 cleaning protocol established by Marriott, as well as our management company, but it sounds as if we may have dropped the ball in this case. We hope that we may have another opportunity to serve you in the future should your travels bring you to Knoxville again.

10/10 - 훌륭해요

Sheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfortable
Very comfortable and clean studio suite. We were there for a week and had groceries delivered so that we could cook all of our meals. They are pet-friendly and had a nice area for our puppy to run. There was no housekeeping service due to covid but they were very good about giving us clean towels and collecting our trash. Housekeeping staff was very friendly and helpful. I would stay here on our next trip and would recommend this hotel. Price was very reasonable - especially considering it was a suite.
2021년 8월에 7박 숙박함
답변 제공: Angie 님, 2021년 8월 24일
Thank you for your feed back.

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 7박 숙박함
답변 제공: Bradley G. 님, 2021년 9월 28일
Thank you!

10/10 - 훌륭해요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Place to Stay for Value
Room was nice. Staff was EXCELLENT. Very friendly and helpful. We had a one bed unit with a pull out couch, which wasn't the most comfortable, but that's to be expected. I would stay there again for sure, but would look for a two bed option if available if staying for more than a couple of nights.
2021년 7월에 2박 숙박함
답변 제공: Angie 님, 2021년 8월 24일
Thank you for your feed back.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The people here were so friendly and helpful! It was comfortable and nice. As close to feeling like home as a hotel could!
2021년 6월에 8박 숙박함
답변 제공: Angie 님, 2021년 7월 20일
Thank you for your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay. We were there almost 2 weeks. Everyone was so friendly and helpful. The room was clean and comfortable. Because of our extended stay we did a good amount of cooking in our room. Having a full size fridge, dishwasher, and garbage disposal was great. There are basic utensils, pots and pans, and dishes available. There is also an outdoor gas grill available for guests to use. Bedroom had lots of drawer and closet space. Bed and linens were comfortable. Bathroom well lit mirror, good amount of counter space, lots of hot water, and good water pressure. I will say, the most annoying thing about this room was that when you went into the bathroom and turned on the light the fan automatically came on and it was loud. There was no switch for just the light. It would also be nice if the trash basket in the kitchen was a little bigger. Location is great. Lost of shops and restaurants near by. Not too far from the interstate so getting places was easy. I would totally recommend Residence Inn by Marriott Knoxville to anyone!
2021년 5월에 13박 숙박함
답변 제공: Angie 님, 2021년 5월 31일
Thank you for your feed back.

10/10 - 훌륭해요

JOSEPH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Another great stay
Great staff. Nice hotel.
2021년 5월에 2박 숙박함
답변 제공: Angie 님, 2021년 5월 31일
Thank you for your feed back.

10/10 - 훌륭해요

실제 이용하신 고객

2021년 4월에 1박 숙박함
답변 제공: Bradley G. 님, 2021년 6월 10일
Hello, Thank you for taking the time to post a review. We are happy to hear you enjoyed your stay and look forward to your next visit.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2021년 4월에 2박 숙박함
답변 제공: Angie 님, 2021년 5월 31일
Thank you for your feed back.

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Lived all of the staffs. The hotel itself is clean. Our room appeared to be but as we got out the extra bedding and moved couch cushions we saw a lot of pet hair. Also there was some rose petals under the bed that were left over from someone’s fun night. I like the property was disappointed in the cleanliness habits. I understand it’s pet friendly, but maybe reserve it to certain rooms or ensure that the cleaning is done thoroughly especially since there is an extra fee charged on it.
2021년 4월에 2박 숙박함
답변 제공: Angie 님, 2021년 5월 31일
Thanks for the feed back.

10/10 - 훌륭해요

Amber

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 2박 숙박함
답변 제공: Bradley G. 님, 2021년 9월 28일
Thank you for the review!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Easy check-in, nice and professional staff. Was able to book from parking lot and walk right in.
2021년 3월에 1박 숙박함
답변 제공: Bradley G - General Manager 님, 2021년 3월 29일
Hello, We are glad to hear your stay was enjoyable and we appreciate the positive comments regarding the staff. We will be sure to pass them along. We hope you will visit again soon.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything-it was very home away from away vibe! It was very clean and the bed was comfortable and it was QUIET!
2021년 3월에 1박 숙박함
답변 제공: Bradley G - General Manager 님, 2021년 3월 21일
Thank you for sharing your experience at our hotel. We are thrilled to hear we could provide an environment that felt like a home away from home. We hope to see you again in the near future.

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: Angie 님, 2021년 2월 28일
Thank you for your feed back.