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스테이브리지 스위트 오크 릿지, IHG 호텔 여행 후기

3 out of 5
스테이브리지 스위트 오크 릿지, IHG 호텔
420 S Illinois Ave, Oak Ridge, TN

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 192개 이용 후기 중 119개" "
평점 8 - 좋아요. 192개 이용 후기 중 43개" "
평점 6 - 괜찮아요. 192개 이용 후기 중 12개" "
평점 4 - 별로예요. 192개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 192개 이용 후기 중 7개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

Walter

별로예요: 청결 상태
Idiots designed the room.
Stayed in a “accessible room” and it was the worst we had ever had. Besides having mold in the shower and toothpaste on the wall (Yes, we have pictures), the room was a joke. No door to the bathroom (because handicapped people don’t need privacy?) the kitchen supplies and microwave were in the upper cabinets so no one in a wheelchair could reach it. The thermostat was also above the height for someone in a wheelchair. The hotel was nice, but they definitely need to hire an accessibly consultant because they have no clue.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Kiersten

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I will stay here every time I come to Oak Ridge. The staff was AMAZING and so helpful. Great breakfast, great rooms. I have stayed at many hotels and this has topped even the fancier hotels I’ve stayed in! 1000/10 would recommend staying here!
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Nancy

2023년 11월에 1박 숙박함

8/10 - 좋아요

Darion 님, Laurel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Steven

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Katrina 님, Alexandria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
5 stars ⭐️ Great stay thanks to staff who do a great job! Our air conditioning was not working, they tried to fix it, but it still wasn’t working. They moved us to another room. Ladies were very nice and made sure we were happy with the change. Breakfast was the best, excellent set up & tasted great, kudos to the staff again! 😁.
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Timothy S 님, Laguna Woods

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff! Housekeeping could be more attentive. No bathroom door!
2023년 6월에 8박 숙박함

10/10 - 훌륭해요

calvin

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an excellent suite, and the staff was very helpful. Would highly recommend.
2022년 7월에 3박 숙박함

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was convienent and comfortable… beautiful property and wonderful staff.
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

CYNTHIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean, comfortable. The staff were all the most friendly that I have seen.
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Steven

2022년 4월에 3박 숙박함

2/10 - 너무 별로예요

Deborah 님, Brentwood

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed in room 514. When we walked in it had such an awful smell we were all taken back. It smelled awful - like a big animal had been kept in there and not let out for weeks. We went down and asked for any other room. They had none. They gave us a spray bottle of Febreze and offered to come up in the morning to fix it. We went to Walmart and spent over $100 to try to make it better. Nobody slept all night. The next morning a different hotel member said they had numerous complaints and had replaced the carpet and drapes. It clearly was not enough. They should never have rented out this room. They should have done anything to try to fix this. There is no way anyone could stay in this room. There was trash in the hallways that was left the entire time we were there along with dirty towels outside a room. This hotel was dirty. They had the nerve to charge us a $75 dollar pet fee - for what? There is nothing our 8 pound dog could have done to this room to make it any worse. We found another room for Saturday night. Even though the room was not inhabitable and they could do nothing to fix it they would not refund our money for the second night. This was the worst hotel I have ever stayed in by far.
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2022년 4월에 2박 숙박함

6/10 - 괜찮아요

Erika

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
I called the property prior to booking and inquired on the pool and was advised it was open and functioning. Upon arriving only to learn that it was not open and closed for maintenance. I had to disappoint a birthday boy whom thought it was having a small family pool party indoors for his birthday.
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 11박 숙박함

10/10 - 훌륭해요

Doris

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 3월에 1박 숙박함

8/10 - 좋아요

Alexandra

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Good clean spot with a kitchen. Pet friendly.
2022년 1월에 2박 숙박함

6/10 - 괜찮아요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room was smaller than I expected, room was to cluttered with furniture, had to watch where I walked to make sure I didn't trip. I expected a king bed with a hide a bed couch, that would comfortably fit 4 guest. Room had two double beds, couch was just a couch. Just not what I expected but might work out for other traveling guest. I currently have a charge of 10.00 on my credit card that I wasn't told would be there. Hopefully it will be refunded to me
2021년 12월에 2박 숙박함

10/10 - 훌륭해요

Robyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family Friendly
Just a beautiful hotel in Oak Ridge. Great location, good breakfast, family friendly.
2021년 10월에 2박 숙박함

10/10 - 훌륭해요

Wendy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함

8/10 - 좋아요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall our stay was wonderful! Everything was very clean, the bathroom was a bit dated - but nothing terrible. Great walkable area with lots of shopping and dining. Internet was a little slow - my fiancé had to work remotely on a laptop one day during our stay and he got kicked off repeatedly throughout the day. Overall we would stay here again!
2021년 11월에 2박 숙박함

8/10 - 좋아요

TAE

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Kindness
Breakfast restaurant waitress asking for a tip?(It may not be)with an unfriendly expression and serving some dishes you don't like? I felt uncomfortable because I felt like I was making a request that wasn't there.
2021년 10월에 2박 숙박함

10/10 - 훌륭해요

David

2021년 9월에 2박 숙박함

2/10 - 너무 별로예요

Eryn

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Staying in the smokies?
We booked a non smoking room after a 16 hour car ride. We showed up and the room smelled so strongly of smoke I could barely walk in it. There were smoke stains on the walls and it probably had not been cleaned since the last person was in here.
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for the money. Very clean and recently updated. Beds were super comfortable!!!
2021년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is at least the 4th time we have stayed here. One bedroom suite is fabulous each and every time. We bring our dog and never have any issues. The one bedroom suite gives everyone a little more room to stretch out. Love this property. It is close to family...the reason that I visit Oak Ridge and I think the price we pay is excellent for what we are getting. I find it safe to walk the dogs by yourself outside. Everyone is always friendly and nice. I will stay here again
2021년 7월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 6월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The suite that our family of 4 was put in smelled of vomit that had been covered in cleaning products. If you are getting a suite here thinking you will do any cooking, you will be disappointed. The kitchen supplies were sparse.
2021년 6월에 3박 숙박함

10/10 - 훌륭해요

Tiffany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very nice and the suite was nice and cozy.
2021년 5월에 3박 숙박함

8/10 - 좋아요

Rachel

2021년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
The hotel was lovely and the room was large and spacious. The staff was very attentive, especially the breakfast attendants. Our main complaint was that there was an odd smell in our room. The hotel allows pets, and it smelled like pet smell trying to be covered up by air freshener. Also, there was a spot in our restroom where there was a leak at some point and there was mold there now.
2021년 4월에 2박 숙박함

4/10 - 별로예요

Adam

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Went for my kids to be able to swim. Pool was broke. The tvs are so old that there is no hdmi port.
2021년 4월에 2박 숙박함

8/10 - 좋아요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The breakfast was nice and had many options but the room was not clean there was hair in the bathtub and what looked like mold by the access handle for the bath and a dead roach in a cabinet and when i told the staff about it at check out they just replied as okay..
2021년 3월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We have stayed at this hotel multiple times. This past weekend has been the worst experience that I've ever had here. Our room stunk like smoke, the toilet was crooked in the bathroom, there was stuff splattered on the walls in the bathroom, and the shower has a giant crack in it. The parking was horrible. We had to park in the nail salon parking lot next door.
2021년 3월에 1박 숙박함

10/10 - 훌륭해요

Matthew

출장 여행
좋아요: 청결 상태, 객실의 편안함
2021년 3월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here multiple times and absolutely love it. All staff are friendly, the free breakfast has many options, they have to go bags with snacks for guests who come to ride, the rooms are always clean. We will definitely be staying here again when we come to ride Windrock.
2021년 3월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Clean and staff was courteous. Near restaurant. Easy access to other streets.
2021년 3월에 1박 숙박함

10/10 - 훌륭해요

Ravin

좋아요: 청결 상태, 객실의 편안함
2021년 2월에 1박 숙박함

10/10 - 훌륭해요

Greg

출장 여행
좋아요: 청결 상태, 객실의 편안함
Fabulous
This is by far one of the nicest hotels I’ve stayed at, do yourself a favor and get the king suite
2021년 1월에 1박 숙박함

6/10 - 괜찮아요

PHILLIP

가족 여행
Smells like smoke
Hotel smelled like people were smoking in there rooms. On a few occasions you could smell the odor of marijuana. Understand with Covid that rooms are not cleaned daily and my guess is that some of the patrons that stay there for a week at a time take advantage and smoke anyway
2021년 1월에 2박 숙박함

10/10 - 훌륭해요

Ruthayn

가족 여행
좋아요: 청결 상태, 객실의 편안함
Highly Recommend this hotel.
I requested a king size bed and hotels.com put me in a handicapped room that I did not want. Thankfully Staybridge Hotel staff in Oak Ridge, TN put me in a fantastic room. I usually stay at Holiday Inn Express and I really liked this location just as well! Excellent staff and comfortable clean rooms. They put me on the first floor because I had my puppies with me. I definitely would stay here when I visit family again!
2020년 7월에 2박 숙박함
답변 제공: M Ross-General Manager 님, 2020년 7월 13일
Thank you for taking the time to tell us about your experience at Staybridge Suites KNOXVILLE OAK RIDGE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall wonderful. Clean, friendly, good and tasty food.
2019년 12월에 4박 숙박함

10/10 - 훌륭해요

Cassie

2019년 11월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Room maintenance was in poor and unsafe conditions. Management was unable to provide a like room type exchange do to HC room requirements.
2019년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함