룸, 침실 1개 (Oceanfront Pool Residence with stairs) | 객실 내 편의 시설/서비스

나파사이, 어 벨몬드 호텔, 코사무이 여행 후기

5 out of 5
나파사이, 어 벨몬드 호텔, 코사무이
65/10 Moo 5 Baan Tai, Maenam, Koh Samui, Surat Thani

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 140개 이용 후기 중 107개" "
평점 8 - 좋아요. 140개 이용 후기 중 26개" "
평점 6 - 괜찮아요. 140개 이용 후기 중 2개" "
평점 4 - 별로예요. 140개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 140개 이용 후기 중 2개" "

9.4/10

청결 상태

9.6/10

직원 및 서비스

9.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

yeongsim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
파라다이스
아름다운 위치와 조용하고 고급스런 분위기 친절한 직원과 리조트 자체도 크지않고 좋아요 또 가고싶은곳에요
2019년 9월에 3박 숙박함
답변 제공: Chloe Jacot-Descombes - Guest Relations 님, 2019년 10월 2일
Dear yeongsim, Thank you very much for staying with us and for taking the time to share your feedback. It was a pleasure to have you here and to read that you have enjoyed our property. We hope to see you again next time. Warm greetings from Koh Samui,

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor customer service
I don't usually write lengthy reviews for resorts but I've decided to leave a detailed account of my stay at Belmond because my husband and I picked out this resort based on the high ratings on the Hotel.com reviews. First, the check-in process was pleasant and speedy. The reception staff, Blw was very welcoming. However, when we got to our cabin, we were very disappointed with the condition of the rooms. There was a dead butterfly on the living room floor, hair in the bathtub and cobwebs in the corner of bathroom ceiling. Also, on the first night of our stay, we couldn't sleep well because the pillows were smelly and the bed frame squeaked with every turns. Moreover, on the next day, we found out that only the half of the used towels were changed with fresh ones. As for the breakfast service, I was disappointed with the limited choice of menu and poor service. For example, when my husband had to ask more than twice to get his milk with his coffee. Finally, on the third day, I slipped and fell on the bathroom floor because the floor was too slippery. I ended up with a sprained ankle and bruises on my left buttock. I've notified the reception desk of the accident and asked for ice and some first aid products for the injuries. However, only a bucket of ice was sent to the room. None of the staff had asked us to see how badly I was injured.My husband and I love traveling in Thailand and we've stayed at numerous 5-star resorts in the past but by far, Belmond was the place ever.
2018년 12월에 5박 숙박함
답변 제공: Jeroen 님, 2018년 12월 31일
Dear Traveler, Thank you very much for choosing to stay with us and taking the time to share your feedback. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. Please be rest assured that we have taken note on your feedback in general. In specific the case of the accident I am really sorry and will have a follow up meeting with my team why this was not brought to my attention and to make sure this does not happen again. Therefore, we would like to thank you for your comments as it is only by receiving such information from our valued guests, such as yourself, that we are better able to rectify and resolve any challenges that we may have. Yours sincerely, Jeroen Nettekoven General Manager

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the most beautiful resorts I've ever been to! Peaceful, calm, serene, relaxing, luxurious. Get the sea view villa! It has the most amazing views - even from the shower! And one of the only places on Ko Samui where you can see the gorgeous sunsets (you can't do that on the East Coast in Chaweng). You don't hear your neighbours as you are in your own little paradise bubble. Very romantic if you're there with a partner, I imagine (I was on a solo trip). There were a few young families with children but they didn't make much noise at the pool. Lovely private beach (a bit stoney here and there), gorgeous infinity pool, air-con great, Wi-Fi perfect, free fun activities like yoga, cycle tour, Muay Thai class, cooking class, free beach bag & flip flops. As the resort is a bit further away from the hustle & bustle of Bophut and closer to the jungle, it does take a about a 15 min taxi ride to tourist attractions. But I chose Napasai to relax, so I was fine to stay at the resort for the first half of my Thailand trip. I enjoyed being away from large groups of tourists. Surprisingly I was not bitten by a mosquito once but I made sure to wear strong insect repellent with DEET. The resort does spray insect repellent once a week all over the grounds, so maybe that helped as well. Lastly, the resort has the most attentive staff I've come across. Friendly, helpful but also know when to leave you in peace and quiet. I highly recommend Napasai!!!
2024년 3월에 8박 숙박함
답변 제공: Piyapong Ratchaborworn 님, 2024년 4월 11일
Dear Khun Debbie,Your kind feedback is greatly appreciated!This nice motivation will be shared to our teams. Your kind understanding to our resort character is brilliant. And we are delighted to learn that you had a wonderful time with us.Hoping to welcome you back to our peaceful and beautiful resort in the next possibility.Kind regards,

10/10 - 훌륭해요

Tal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is really the best resort we have stayed in all of our vacations. The amenities, rooms, food and especially the stuff representing the true meaning of a 5 star Thai hospitality. For our next vacation we will first search for a Belmond resort and then pick the destination:)
2024년 3월에 3박 숙박함
답변 제공: Piyapong Ratchaborworn 님, 2024년 4월 11일
Dear Khun Tal,Your kind feedback is greatly appreciated!Your feedback will be shared to our team as a nice motivation. We hope you will enjoy our excellent experience offer by other Belmond properties.And also look forward to your return to our beautiful Napasai as well.Kind regards,

10/10 - 훌륭해요

Patricia 님, Edmonton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exceptional service -friendly staff and very clean
2024년 1월에 28박 숙박함
답변 제공: Alla 님, 2024년 2월 6일
Dear Khun Patricia,thank you for leaving your kind review, we will be looking forward to your next stay with us!

10/10 - 훌륭해요

Kerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Incredible resort with everything and more you could need for a great holiday. Beautiful private beach and wonderful staff. This is our new favourite place in Asia after lots of travel and we can’t wait to go back!
2024년 1월에 4박 숙박함
답변 제공: Alla 님, 2024년 1월 13일
Dear Khun Kerry,Thank you for staying at Napasai and taking time to leave this kind review. We are happy that you have had an amazing time with us, and we are looking forward to welcoming you back in our tropical paradise!

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함

10/10 - 훌륭해요

Mari

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Peaceful and beautiful scenery with lots of things to do within the grounds - swimming, kayaking, yoga, gym, table tennis, badminton. Great service and meal options.
2023년 11월에 8박 숙박함
답변 제공: Alla 님, 2023년 11월 24일
Dear Khun Mari, thank you so much for your kind review. We are very happy that you had a great time at Napasai and enjoyed the service, facilities and activities.We are looking forward to welcoming you back in the future!Truly yours,AllaGuest Relations Manager

10/10 - 훌륭해요

Mari

2023년 8월에 12박 숙박함
답변 제공: Piyapong Ratchaborworn 님, 2023년 10월 5일
Dear Khun Mari, Thank you so much for staying with us at Napasai, we hope you had a great time.We would like to thank you for taking your time to leave us this wonderful review. We will share your kind review towards our team and the facilities of the resort. Your comments make us feel proud of what we do and be able to improve what we still can make it! Hopefully you will give us an opportunity to welcome you back again. Sincerely yours, Ohm-Piyapong. Reservation Manager, Napasai A Belmond Hotel

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view from our villa was amazing.
2023년 7월에 2박 숙박함
답변 제공: Alla 님, 2023년 8월 4일
Dear Khun Paul,Thank you for your review. We are happy that you enjoyed your villa and the view. Hopefully, we will have another opportunity to welcome you in our piece of Paradise!

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 5박 숙박함
답변 제공: Alla 님, 2023년 8월 4일
Dear Khun Benjamin,Thank you for the amazing score! We are looking forward to welcoming you back!

8/10 - 좋아요

Simon

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Very beautiful spot with private beach. Needs refurbishment. Friendly and helpful staff.
답변 제공: Alla 님, 2023년 8월 4일
Dear Khun Simon,Thank you for your nice feedback. We are glad that you loved the privacy of the location and the staff. We are hoping to welcome you back in our beautiful hotel in the future!

10/10 - 훌륭해요

Farhana

2023년 5월에 7박 숙박함
답변 제공: Jonathan 님, 2023년 6월 22일
Dear Khun Farhana,Thank you for taking time to leave review about your stay at Napasai. It is a pleasure to know that you've had an amazing stay.We are genuinely looking forward to welcoming you back for another relaxing vacation,Sincerely yours,Jonathan

10/10 - 훌륭해요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This resort went above and beyond with their service and the little details. We stayed in their villa and it was so peaceful, the resort had a great pool and beach area. The staff offered exceptional service and we truly felt looked after. We were celebrating our wedding anniversary and they made it very special.
2023년 5월에 5박 숙박함
답변 제공: Alla 님, 2023년 5월 29일
Dear Khun Andrea,thank you so much for staying with us at Napasai and leaving this kind review. We are happy that you had a great stay and felt looked after. Comments like yours make us proud and motivate us to provide more unforgettable experiences to our guests every day. Looking forward to welcoming you back to our tropical paradise!

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I found my favorite
Amazing Property! Probably the best in Samui.
2023년 3월에 2박 숙박함
답변 제공: Alla 님, 2023년 4월 2일
Dear Khun Alexander,Thank you so much for your kind review! We are very happy that you had an amazing getaway, we are looking forward to welcoming you back in the nearest future!

10/10 - 훌륭해요

franck

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superb hotel , but do not go out Koh Samui itself has become very very ugly . Destroyed by unruly and cheap développement . Too bad is used to be pretty
2023년 3월에 2박 숙박함
답변 제공: Alla 님, 2023년 3월 12일
Dear Khun Franck,Thank you so much for leaving this great review! We are happy to read that you found our resort superb. I am sorry , however, that Samui did not live up to your expectations. We are hoping that it did not affect your stay in a negative way and we are looking forward to welcoming you back in our tropical paradise!

10/10 - 훌륭해요

Patricia 님, Edmonton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed a month in this wonderful resort on a beach front villa and absolutely loved every about Napasai resort! The villa was beautiful, food was great, access to beach and pool was terrific and the management/staff were EXCEPTIONAL from day 1 right until our departure. They were kind, considerate and always had a smile on their faces. I am a bit of a clean freak so I loved the fact that all areas of the resort (particularly the public washrooms off the pool & dining areas) were immaculate and incredibly clean. If you are looking for a place to just kick back, relax, stress free then Napasai should be on your list of places to stay! This resort is definitely a 5 Star.
2023년 2월에 25박 숙박함
답변 제공: Alla 님, 2023년 3월 12일
Dear Khun Patricia, thank you ever so much for your warm review. We are genuinely happy that you had an amazing time and we managed to be part of this experience. It was our absolute pleasure to host you and we are hoping you are coming back to us soon for another relaxing getaway!

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area is located remotely from the main roads and has a private beach
2023년 2월에 5박 숙박함
답변 제공: Alla 님, 2023년 3월 5일
Dear Khun David,Thank you for your great review! We are glad that you enjoyed your stay at Napasai, and we are looking forward to welcoming you back

4/10 - 별로예요

Kamila

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Alla 님, 2023년 3월 12일
Dear Khun Kamila,we are sorry that your stay at Napasai did not live up to your expectations, please contact the hotel, should you decide to share your concerns with us.

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very peaceful. The villa was right on the water as I went to sleep with the gentle crashing of the waves. Service was impeccable.
2022년 12월에 7박 숙박함
답변 제공: Alla 님, 2022년 12월 23일
Dear Khun Barry,Thank you for leaving a review about your stay at Napasai. We are happy that you had a relaxing time and loved the service. The team and I are looking forward to welcoming you back for another amazing getaway! Truly yours, Alla

10/10 - 훌륭해요

Raymond

2022년 3월에 4박 숙박함

10/10 - 훌륭해요

Nicolas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un très bel hôtel dans un lieu magnifique et calme. Un service diligent et souriant. Un bon rapport qualité/prix. Nous avons passé un excellent séjour.
2022년 8월에 8박 숙박함

8/10 - 좋아요

Hasan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2022년 5월에 7박 숙박함
답변 제공: Ohm-Piyapong 님, 2022년 6월 9일
Thank you very much for your kind review. We are here at Napasai, look forward to welcoming you again at any possibility.

8/10 - 좋아요

michel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
D'abord le personnel d'accueil m'a permis de faire ce voyage en intervenant de façon remarquable pour obtenir le pass Thailandais. J'allais renoncer face à une administration tatillonne lorsqu'il a pris les choses en mains et obtenu le document en 24 heures. Un grand merci à tout le personnel pour son extrême gentillesse et son attention de tous les instants. Les activités sont de grande qualité, le Spa notamment mais aussi pour les résa d'excursion en mer, location de véhicules etc... Trés professionnel. Bonne restauration variée. Faible fréquentation du fait des contraintes sanitaires décourageantes pour les touristes mais un plus pour les téméraires qui étaient traités comme des rois... Villa trés spacieuses sur 3 niveaux. Trés calmes avec belle piscine mais beaucoup d'escaliers pour desservir les 3 niveaux... Les équipements sanitaires bien que fonctionnant parfaitement et certains revêtements auraient quand même besoin d'être un peu modernisés. Mais trés bon séjour d'une semaine dans l'ensemble.
2022년 4월에 5박 숙박함
답변 제공: Ohm-Piyapong 님, 2022년 5월 10일
Thank you very much for your kind feedback that is really motivated to our staffs to maintain their excellent services. Hoping to welcome you back to our beautiful Napasai. Kind regards,

10/10 - 훌륭해요

michel

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
nice location, nice staff, nice price
2022년 1월에 3박 숙박함
답변 제공: Soe 님, 2022년 4월 16일
Dear Khun Jason, Thank you very much for your feedback. It was a great pleasure to have you stay with us at Belmond Napasai, we hope that we will get the chance to welcome you back again. Warm regards,

8/10 - 좋아요

Konrad

좋아요: 청결 상태, 직원 및 서비스
A/C is very noisy
2022년 1월에 5박 숙박함
답변 제공: AE 님, 2022년 2월 17일
Dear Khun Konrad, Thank you for choosing our resort for your visited Koh Samui. Your feedback very helpful for us to improve our product. We look forward to seeing you again. Warmest Regards,

10/10 - 훌륭해요

TeeFran 님, Bangkok

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I highly recommend this property. It’s beautiful, private, eco friendly, clean, and the staff is AMAZING! I do suggest the property get more charging stations (both inside and outside) for electronic devices for guests as we are all more technically connected. Also, I suggest converting the bathtub into a shower with seating.
2020년 10월에 5박 숙박함
답변 제공: Chloe Jacot-Descombes - Guest Relations Manager 님, 2020년 10월 19일
Dear TeeFran, Thank you very much for your great feedback, especially about our team! I will make sure I share it with everyone. It was a real pleasure having you with us at Belmond Napasai and we truly hope you will come back to visit. In the meantime, we all send you our warmest greetings. Sincerely,

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great peaceful hotel for relaxation and activities
Great hotel, really peaceful place. Lots of things to do and great to just relax by the pool and beach. Service excellent. Rooms beautifully done in very classic wooden features. Highly recommend
2020년 1월에 2박 숙박함
답변 제공: Chloe Jacot-Descombes - Guest Relations Manager 님, 2020년 2월 4일
Dear Lisa, Thank you very much for your lovely feedback. IT was a pleasure having you stay with us at Belmond Napasai and we hope you will come back to visit. Warm regards,

10/10 - 훌륭해요

Ruet 님, Koh Samui

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le calme, la gentillesse du personnel, la qualité et propreté des chambres
2020년 1월에 4박 숙박함
답변 제공: Chloé Jacot-Descombes - Guest Relations Manager 님, 2020년 1월 29일
Cher Monsieur Ruet, Merci pour votre feedback. Ce fut un réel plaisir de vous avoir parmis nous et nous espérons que vous reviendrez nous voir sous peu. Nous vous envoyons nos salutations ensoleillées de Koh Samui. Sincérement,

10/10 - 훌륭해요

Alex 님, London

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The Gym needs updating Otherwise thank you Belmond , managed and staff for keeping up the standard. Alex Eskander London
2019년 12월에 5박 숙박함
답변 제공: Ohm-Piyapong 님, 2019년 12월 31일
Thank you for this useful feedback that we will definitely take into our account for further improvement.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique Very charming House was so great, swimming pool, beach, everything is so nice Restaurant and breakFast excellent
2019년 10월에 3박 숙박함
답변 제공: Chloe Jacot-Descombes - Guest Relations 님, 2019년 11월 6일
Dear Anonymous, Thank you very much for your feedback. It was a great pleasure to have you stay with us at Belmond Napasai, we hope you will get the chance to come back again. Warm regards,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personnel très aimable et souriant, propreté, très belle vue, magnifique hôtel.
2019년 8월에 3박 숙박함
답변 제공: Chloe Jacot-Descombes - Guest Relations 님, 2019년 10월 5일
Cher Anonymous, Merci pour votre commentaire. Ce fut un plaisir de vous avoir parmi nous au Belmond Napasai. Nous espérons que vous reviendrez nous voir. Salutations ensoleillées de Koh Samui,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in a one bedroom garden view villa and it was spacious enough to comfortably hold the whole family (2 adults and 2 teenagers). The villa was lovely and kept tidy each day which was wonderful. The Napasai is truly brilliant hotel, the pool is really nice, large and refreshing. The staff make the place the blessing it is though - every single person is dedicated to making your stay effortless
2019년 7월에 9박 숙박함
답변 제공: Chloe Jacot-Descombes - Guest Relations 님, 2019년 8월 13일
Dear Anonymous, Thank you for your feedback and for staying with us at Belmond Napasai. It is a great pleasure to read your comment, especially that our staff made your stay effortless. We hope you will get to come back to visit. Sunny greetings from Koh Samui,

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Getaway Resort for the Whole Family
Beautiful resort loved by our family! Very relaxing but also with lots to do. Staff is friendly, service is good, food is decent although there is only one main restaurant. We loved our time there and will want to come back!
2019년 8월에 4박 숙박함
답변 제공: Ohm-Piyapong 님, 2019년 9월 7일
Dear Susan, This is a pleasure to have your great feedback, which I will share to teams and definitely they will be very happy to learn that you had a wonderful time with Belmond Napasai. Look forward to welcoming you and family back in any possibility. Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 6박 숙박함
답변 제공: Chloe Jacot-Descombes - Guest Relations 님, 2019년 8월 13일
Dear Anonymous, Thank you very much for the 5*! Warm regards,

10/10 - 훌륭해요

Valeria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 9박 숙박함
답변 제공: Ohm - Piyapong (Front Office team) 님, 2019년 8월 3일
Dear Khun Valeria, Thank you very much for your great feedback what we will definitely share to our team. Hope to welcome you back for any next possibility. Have an enjoyable weekend!

10/10 - 훌륭해요

jelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Geweldige ervaring. Stukje paradijs.
2019년 7월에 4박 숙박함
답변 제공: Chloe Jacot-Descombes 님, 2019년 7월 31일
Dear jelle, Thank you very much for your review. We hope to welcome you back in paradise soon! Sunny greetings from Koh Samui,

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hôtel extra très bien placé personnel très agréable seul point négatif repas, boissons et surtout noix de coco hors de prix pour la Thaïlande mais néanmoins good
2019년 7월에 11박 숙박함
답변 제공: Chloe Jacot-Descombes - Guest Relations 님, 2019년 7월 23일
Cher Anonymous, Merci pour votre feedback. Ce fut un plaisir de vous avoir parmis nous et nous esérons que vous aurez l'occasion de revenir nous voir. Toute l'équipe vous souhaite un bel été. Salutations ensoleillées de Koh Samui,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 10박 숙박함
답변 제공: Dominique Grosjean 님, 2019년 7월 16일
Dear valued guest, Thank you very much for your great rating! We hope to welcome you back again at Belmond Napasai on your next visit to Koh Samui. Best regards, Dominique Grosjean

8/10 - 좋아요

Eirik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 7박 숙박함
답변 제공: Dominique Grosjean 님, 2019년 7월 15일
Dear Eirik, Thank you very much for staying with us and for your great rating. We hope to have the pleasure to welcome you back again at Belmond Napasai on your next visit to Koh Samui. Best regards, Dominique Grosjean

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Secluded and beautiful beach location, perfect for a relaxing quite holiday.
2019년 6월에 6박 숙박함
답변 제공: Dominique Grosjean 님, 2019년 7월 2일
Dear valued Guest, Thank you very much for staying with us and for your great feedback. We are delight to hear that you had a perfect relaxing holiday at Belmond Napasai. We hope to have the pleasure to welcome you back again on your next visit to Koh Samui. Best regards, Dominique Grosjean

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice weekend break
2019년 6월에 3박 숙박함
답변 제공: Dominique Grosjean 님, 2019년 6월 20일
Dear valued guest, Thank you very much for your great rating. We are pleased to hear that you enjoyed a nice weekend break with us at Belmond Napasai. Best regards, Dominique Grosjean

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 3박 숙박함
답변 제공: Dominique Grosjean 님, 2019년 6월 17일
Dear valued Guest, Warm greetings from Belmond Napasai and thank you very much for your great rating. Best regards, Dominique Grosjean

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I loved Belmond Napasai. No complaints at all. Very clean grounds/room. Breakfast had a beautiful presentation, and staff was kind and helpful.
2019년 6월에 3박 숙박함
답변 제공: Dominique Grosjean 님, 2019년 6월 17일
Dear valued guest, Thank you very much for staying with us and for your great review. We are delight to hear that you and your husband had a wonderful time at Belmond Napasai. We really appreciate your compliments and hope to have the chance to welcome you back on your next visit to Koh Samui. Best regards, Dominique Grosjean

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
スタッフの方の笑顔が素晴らしかった。どの方もホスピタリティに溢れており、大変気持ちのいい滞在となった。
2019년 4월에 2박 숙박함
답변 제공: Chloe Jacot-Descombes - Guest Relations 님, 2019년 5월 10일
Dear Guest, Thank you so much for your review. It was a great pleasure to have you stay with us and we do hope to see you again soon. Warm regards,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The setting is beautiful including a wonderful sunset view. The sea isn’t great for swimming as it’s very shallow and lots of weed - I knew this would be the case before we went so it wasn’t a problem. The accommodation is a bit dated but didn’t seem shabby.
2019년 4월에 4박 숙박함
답변 제공: Chloe Jacot-Descombes - Guest Relations 님, 2019년 4월 18일
Dear Guest, Thank you very much for the positive feedback. I can only agree with you about the amazing sunsets at the moment! It was a great pleasure welcoming you at Belmond Napasai and we truly hope you will get the chance to come back. Warm regards,

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the layout, staff and different activities for kids
2019년 3월에 5박 숙박함
답변 제공: Chloe Jacot-Descombes - Guest Relations 님, 2019년 4월 9일
Dear Anonymous, Thank you very much for the 5 points! It was apleasure to have you stay with us, we hope to see you again soon. Warm Regards,

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved it. It's a little piece of paradise on earth. Great staff, great facilities and a great villa.
2019년 3월에 6박 숙박함
답변 제공: Dominique Grosjean 님, 2019년 3월 26일
Dear valued guest, What a wonderful review, thank you very much. Great to hear that you have found a piece of paradise here at Belmond Napasai. :-) We wish you all the best and hope to welcome you back again soon. Warm regards, Dominique Grosjean

10/10 - 훌륭해요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AMAZING!! 5* hotel through and through!
I recently stayed at this hotel on a 10 day trip to Thailand with my boyfriend. We had an amazing stay and can't recommend it enough. The grounds and scenery are beautiful, the facilities were well kept, and the room was clean and updated. The food was good and the activities that the hotel had to offer were great. They have kayaks and standup paddle boards right there on the grounds and an attending staff member, as well as workout classes. The hotel is located on a beautiful private beach. The most distinguished part of the hotel was the service, which impressed us from the start. Upon arrival, the woman mentioned that our flight was a bit delayed, as we were late arriving to the hotel by ~30 minutes, which impressed us she remembered. We received an upgrade from our original room to a 1 bedroom villa on the beach which made our vacation! The luxury of the hotel continued as we arrived in our room to a plate of fresh fruit and we were also impressed with the service we received on the beach. Our waiter walked down the beach in the 98 degree heat to offer to clean our sunglasses and then again to offer us apple slices. That is service unlike any other we've received. To top off our wonderful stay, upon check in the woman had asked when our departing flight was and then provided a recommendation to leave for the airport at 6:30am, prior to the opening of breakfast at 7am. When we went to check out, the hotel had prepared us breakfast boxes "to go".
2019년 3월에 1박 숙박함
답변 제공: Dominique Grosjean 님, 2019년 3월 26일
Dear Alexis, What a detailed and wonderful review. I would like to thank you for taking the time to provide us with such an amazing feedback! Great to hear that you have enjoyed your stay to the fullest. It was our pleasure to welcome you and your boyfriend at Belmond Napasai and we do hope to have the chance to see you again soon. We wish you in the meantime all the very best and send you warm greetings from Koh Samui. Dominique Grosjean