풀사이드 바

멜리아 코 사무이 여행 후기

5 out of 5
멜리아 코 사무이
83 Moo 5, Choeng Mon Beach, Bo Phut, Koh Samui, Surat Thani

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 101개 이용 후기 중 80개" "
평점 8 - 좋아요. 101개 이용 후기 중 11개" "
평점 6 - 괜찮아요. 101개 이용 후기 중 6개" "
평점 4 - 별로예요. 101개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 101개 이용 후기 중 2개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Hyungpil

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful for honeymoon
This is a wonderful resort that has large swimming pool, large and clean room, gym, pool table, good restaurant, and beach. Only downside that I experienced was too humid inside the room.
2023년 12월에 4박 숙박함
답변 제공: Maya 님, 2023년 12월 25일
Dear Hyungpil,Thank you so much for providing a lovely review regarding your stay at Melia Koh Samui.Your review left a big smile on my face. I am delighted to learn that you enjoyed your stay with us and that you were impressed with the service provided by our team throughout the hotel. Again, thank you very much for your patronage and support us and we hope we will able to host you again with us very soon.Warmest regards, Supawadee PudkhaoGuest Experience Executive

6/10 - 괜찮아요

Rohan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Unique hotel with nice facilites and pool. Boat suite had an amazing bathroom but not the most practical room. Unfortunately was let down by the service. Had an issue with our booking which front desk were unhelpful with and couldn't resolve. Lots of other 5 stars on the island that are just as nice and with much better service.
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Jody

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is one amazing property! The pool, grounds and landscaping are beautiful. The rooms are very spacious and comfortable. Great TV, Wi-Fi and A/C. The restaurant is great with a nice selection and room service available. And the staff were very helpful and polite. Definitely recommend
2024년 2월에 3박 숙박함
답변 제공: Maya 님, 2024년 2월 21일
Dear William,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your service.We are proudly to be as a representative of Melia Hotels International Brand. Our Owner and Management team are entirely dedicated in ensuring that our staffs to be treated very well as it conscientiously empower them provide even more high class level to our value guests. Your comments such as yours go a long way in letting us know that we are meeting our goal of total guest satisfaction.Trust we will see you back again for another wonderful experienceWarmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

Isabella

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel and staff! highly reccomended
2024년 2월에 8박 숙박함
답변 제공: Maya 님, 2024년 2월 21일
Dear Isabella,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable one.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

Jared

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a very nice non busy beach!
2024년 2월에 3박 숙박함
답변 제공: Maya 님, 2024년 2월 18일
Dear Jared,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

Hajime

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
施設はきれいでした。 排水が少し気になりました。
2023년 12월에 5박 숙박함
답변 제공: Maya 님, 2024년 1월 15일
Dear Hajime,Thank you very much for selecting Melia Koh Samui as your preferred hotel. We appreciate your valuable time giving us a review. I'm pleased to hear that you found the facility clean. Your concern about the drainage is important to us, and we appreciate you bringing it to our attention. Please rest assured that all these are being addressed to the hotel management team. We will carefully look into the matter for improvement to avoid any reoccurrences in the future. We hope it will be not too long before we have the pleasure of welcoming you back to Melia Koh SamuiWarmest regards, Supawadee Pudkhao Guest Experience Executive

10/10 - 훌륭해요

Kristie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in a boat suite right in front of the pool. The room was fantastic with an amazing view. I love the proximity of the pool to the beach. The resort is very quiet and peaceful. There is a kids area but I didn't notice it being too noisy. The breakfast buffet was good. The resort is located in a small village with several dining options, massage spas, convenience stores. It is 15 min taxi to Fishermans Village and 15 min taxi to Chaweng. The staff was extremely friendly and accommodating. I would definitely stay here again.
2023년 12월에 5박 숙박함
답변 제공: Maya 님, 2024년 1월 15일
Dear Kristie,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable oneWarmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, clean, safe, friendly. Cant do enough for you. Incredible food.
2023년 12월에 1박 숙박함
답변 제공: Maya 님, 2024년 1월 6일
Dear Alex,Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience at our hotel. It's wonderful to know that you found our facilities clean and safe, and our staff friendly and accommodating.We take pride in going above and beyond for our guests, and it's rewarding to hear that our efforts have been noticed. Additionally, we're delighted that you enjoyed the incredible food at our hotel.We look forward to welcoming you back for another enjoyable stay.Warmest regards, Supawadee PudkhaoGuest Experience Executive

4/10 - 별로예요

Søren

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Too many kids...
We arrived on december 26 and left december 28th. We drove from the reception to a lounge reception which is located at the main pool and I was speechless about the amount of children - I don't think I exaggerate if I say there was at least 20-30 (small and loud) kids in the main pool.. It had a aqualand vibe - NOT a luxury hotel vibe - at all! And it is such a shame, because the hotel is beautiful and have the potential to be sooo nice and sophisticated, but with all those kids, it's the exact opposite. The hotel doesn't say adults only, so that was my mistake, but looking at the pictures, I didn't get the Disney World feeling, so I didn't expect arriving at a kindergarden, but we definitely did. The hallway outside the room was very noicy too. We woke up pretty early, because the kids were screaming outside our door on the way to the breakfast. And last but not least, the housekeeping came into our room at 9am the day we were checking out. He rang the bell and then immediately opened the door 1 sec after. My boyfriend stood in the middle of the room in only his underwear... I don't understand why they even attempted to enter the room before we had check out? My recommendation is definitely (IF you like peace and quiet) to not go here during any kind of holiday season where kids might occur. On the positive site, we had booked a room with a lounge access (had no clue before we arrived) and that pretty much saved the stay, as there was private lounge breakfast etc.
2023년 12월에 2박 숙박함
답변 제공: Maya 님, 2023년 12월 31일
Dear Søren, Warmest greetings from Melia Koh Samui, and thank you very much for taking the time to share your feedback on your recent stay.First of all, I would like to thank you for choosing to stay with us recently. However, I would like to express my sincere apologies for the shortcoming you experiencedWe are delighted that you found our property location which close to Chaweng area and the airport, we are terribly sorry for any shortcomings you have experienced during your recent stay with us. Please rest assured that your feedback has been shared with the management team. It is my utmost priority to firstly address the issue in timely manner with management team and improve our service immediately. We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

Hao

2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Motohiro

2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Danny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every chance I get to visit Ko Samui we choose to stay at this resort. Simply outstanding resort and staff.
2023년 12월에 1박 숙박함
답변 제공: Maya 님, 2023년 12월 19일
Dear Danny,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable oneWarmest regards, Supawadee PudkhaoGuest Experience Executive

6/10 - 괜찮아요

Florian 님, MARSEILLE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Non prise en compte du statut VIP expédia. À l’inverse certaines zones premium du resort étaient privatisées pour un congrès. Nous étions donc en maillot de bain au bord de la piscine dévisagés par les congressistes en costume. Ambiance peu propice à de vraies vacances.
2023년 12월에 4박 숙박함
답변 제공: Maya 님, 2023년 12월 25일
Dear Florian,Warmest greetings from Melia Koh Samui, and thank you very much for taking the time to share your feedback on your recent stay.First of all, I would like to thank you for choosing to stay with us recently. However, we are terribly sorry for any shortcomings you have experienced during your recent stay with us. Please rest assured that your feedback has been shared with the management team. We will continue to improve our products and services and we, entire team look forward to welcoming you back to our hotel. We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Joanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We received an upgrade to the non-seaview boat suite, and asked to be downgraded instead! The boat suite was a re-purposed fishing boat, so there were steps and stairs, splitting up the space and making the room quite dark and pokey. The regular room is quite large with a terrace and an outside tub so we were happier there. The breakfast was great, and the beach was clean, with dining options along the shore. The pool was crowded - there wasn't any space to swim laps so we just dipped ourselves in the water and walked around. It was an overall pleasant experience.
2023년 11월에 4박 숙박함
답변 제공: Maya 님, 2023년 12월 19일
Dear Joanne,Warmest greetings from Melia Koh Samui, and thank you very much for taking the time to share your feedback on your recent stay.First of all, I would like to thank you for choosing to stay with us recently. However, we are terribly sorry for shortcomings you have experienced during your recent stay with us. Please rest assured that your feedback has been shared with the management team. We will continue to improve our products and services and we, entire team look forward to welcoming you back to our hotel. We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

Danny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are incredible. Property is kept very clean.
2023년 11월에 3박 숙박함
답변 제공: Maya 님, 2023년 12월 7일
Dear Danny,Thank you so much for providing a lovely review regarding your stay at Melia Koh Samui.Your review left a big smile on my face. I am delighted to learn that you enjoyed your stay with us and that you were impressed with the service provided by our team throughout the hotel. Again, thank you very much for your patronage and support us and we hope we will able to host you again with us very soon.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

Yukino

2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Loic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Maya 님, 2023년 12월 7일
Dear Loic,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

Nina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was just perfect! Staff has been great and the whole hotel is in a very new, beautiful condition. Definitely recommended!
2023년 11월에 4박 숙박함
답변 제공: Maya 님, 2023년 11월 8일
Dear Nina,We appreciate you taking the time to provide this Expedia Review.Thank you very much for highlighting the fantastic experiences you had with us during your stay. We are thrilled that you had a magnificent experience in our property and received exceptional services from our proficient colleagues.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. We hope it will be not too long before we have the pleasure of welcoming you back to Melia Koh Samui.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

Ammar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great spot
Great hotel would recommend the boat suite with pool access beach and main pool is amazing
2023년 10월에 3박 숙박함
답변 제공: Maya 님, 2023년 11월 1일
Dear Ammar,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

DAMIR

2023년 9월에 10박 숙박함
답변 제공: Maya 님, 2023년 11월 9일
Dear Damir,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was one of the best properties that I have ever stayed in - nothing to say other than absolutely stunning and that i will be back and our stay was not long enough.
2023년 10월에 2박 숙박함
답변 제공: Maya 님, 2023년 10월 9일
Dear Scott,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and your family back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

Pranit

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time with 2 kids and I couldn’t have picked a better place. Melia resort and staff are absolutely amazing. The resort pools are nice and the beach is crystal clear. Highly recommend rooms with a pool access.
2023년 9월에 6박 숙박함
답변 제공: Maya 님, 2023년 10월 9일
Dear Pranit,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your service.We are proudly to be as a representative of Melia Hotels International Brand. Our Owner and Management team are entirely dedicated in ensuring that our staffs to be treated very well as it conscientiously empower them provide even more high class level to our value guests. Your comments such as yours go a long way in letting us know that we are meeting our goal of total guest satisfaction.Trust we will see you back again for another wonderful experienceWarmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

avi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful vacation
Every things was ecxelent
2023년 9월에 7박 숙박함
답변 제공: Maya 님, 2023년 11월 1일
Dear avi,Thank you so much for providing a lovely review regarding your stay at Melia Koh Samui.Your review left a big smile on my face. I am delighted to learn that you enjoyed your stay with us and that you were impressed with the service provided by our team throughout the hotel. Again, thank you very much for your patronage and support us and we hope we will able to host you again with us very soon.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

DAVID

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 7박 숙박함
답변 제공: Maya 님, 2023년 10월 9일
Dear VDAVID,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and your family back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

Michael

Great people very good staff
2023년 9월에 4박 숙박함
답변 제공: Maya 님, 2023년 9월 24일
Dear Michael,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and your family back very soon at Melia Koh Samui.Warmest regards, Supawadee PudkhaoGuest Experience Executive

6/10 - 괜찮아요

ChihWen

2023년 9월에 2박 숙박함
답변 제공: Maya 님, 2023년 10월 9일
Dear ChihWen,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 - 훌륭해요

Jean Michel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
L'hôtel est magnifique, la piscine et ses canaux sont super agréables, le petit-déj très copieux, varié, et de grande qualité. L'emplacement est fabuleux, dans une petite baie avec jolie plage de sable blanc, quasi privée car peu fréquentée. L'emplacement est top, à 6 mn en scoot de Chaweng et de Fisherman's village. Notre chambre premium était très bien, mais la prochaine fois on essaiera une Boat Suite, 100m² dans une réplique de bateau en bois sur 3 étages! Le personnel hyper aimable, et l'intégration de l'hôtel près de la plage est parfaite, l'immense cour intérieure est comme un parc naturel avec une nature luxuriante. La déco est classe et chic sans tape à l'oeil. Animations sympas (dîner Thaï, soirée barbecue, pool party). Le bar/resto de la plage est très bon, quoique un peu cher. L'upgrade vers "The Level" est intéressant car on accède au ptit déj en rooftop au dessus de la plage, plus collations toute la journée et cocktails canapés le soir. Très sympa. Excursions à Pig Island et Ang Tong national Park très bien, mais un peu chères. Location de scooter bien, prix corrects (12,50€/j). Bref on a passé 10 jours de rêve, pas de critiques sauf quelques détails mineurs, on recommande chaudement. On reviendra pour les Boat Suites
2023년 8월에 10박 숙박함
답변 제공: Maya 님, 2023년 8월 27일
Dear Jean Michel,Thank you very much for sharing your stay experiences at Melia Koh Samui. We are thrilled that you had a magnificent experience in our property and received exceptional services from our proficient colleagues. Your gracious comment about our team is received with sincere appreciation as it is always rewarding to receive such encouraging words, and it helps to motivate our staff to strive for its best. We hope it will be not too long before we have the pleasure of welcoming you back to Melia Koh Samui.Warmest regards, Supawadee PudkhaoGuest Experience Executive

2/10 - 너무 별로예요

Alixandra

2023년 7월에 2박 숙박함
답변 제공: Jarodfah Sivayathorn Guest Experience Manager 님, 2023년 7월 5일
Dear Alixandra,Thank you very much for your feedback about Melia Koh Samui. We are terribly sorry to hear that there is shortcomings you have experienced during your recent stay with us. Especially about the arrival experience. It is my utmost priority to firstly address the issue in timely manner with management team and improve our service immediately. Also please rest assured that we are remain at your entire disposal, if you may need assistant regarding your card transaction.We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards,Jarodfah SivayathornFront Office Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall a wonderful stay. We had a Level Pool access room. The room was very comfortable and well maintained
2023년 6월에 7박 숙박함
답변 제공: Jarodfah Sivayathorn, Front Office Manager 님, 2023년 6월 26일
Dear Guest,Thank you for sharing the feedback on your recent stay at Melia Koh Samui. We are delighted to hear that you enjoyed your stay. Thank you for highlighting our accommodation, pool, and breakfast. Your feedback will also be beneficial for other valued guests as well. And we all highly appreciated it.We are looking forward to welcoming you back very soon.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 - 훌륭해요

Kerin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at Melia. our room was comfortable and clean. The property was beautiful and conveniently located. The staff was friendly and very helpful.
2023년 6월에 7박 숙박함
답변 제공: Jarodfah Sivayathorn, Front Office Manager 님, 2023년 6월 26일
Dear Kerin,Thank you immensely for taking the time to share your experience with us.To read that your stay was an amazing oasis is so very much appreciated.We are proud of not only our property and team, but as well the efforts our team go to to provide this oasis.We agree with you that out location is most definitely an attribute as the area of Choengmon is ideal for all Samui has to offer.On behalf of the entire team of Melia Koh Samui we hope to have the opportunity to welcome you back in the near future.Thank you for choosing Melia.Sincerely,

10/10 - 훌륭해요

Erik

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a great time at Melia. The secondary door lock in the original assigned room was broken and the front desk upgraded me to another room with no questions asked. They also surprised me on my birthday with decorations in the room when I returned in the evening. Very thoughtful and proactive staff. Great customer service and friendly staff all around.
2023년 6월에 2박 숙박함
답변 제공: nick 님, 2023년 6월 15일
Dear Erik,I am so very pleased to read that your stay with us at Melia Koh Samui was a memorable one.Surprises in the sense of positive are always a pleasure to provide and therefore I am thrilled to know you appreciated the birthday setup in you room plus the upgrade.We appreciate immensely you mentioning our customer service and friendly team and look forward to welcoming you again in the near future.Sincerely,Nick CousinsGuest Experience Manager

10/10 - 훌륭해요

anna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely amazing oasis!! The most beautiful gardens, incredibly well kept 🌱 and there are really a great range of plants and colourful flowers, and the most creative pool set up I’ve ever seen, you can easily get enjoyably lost in this paradise 😍 the staff were also extremely friendly and always providing top service. Nick the manager also checked in with us on our stay as we checked out which was lovely as well :) The location is great too. My partner and I rented a scooter and rode around the entire island the first day (took about 1.5 hours) and I’d say Melia is situated close enough to the central areas and the airport (approx 15mins), central Samui (approx 10-15min), and fisherman’s village (approx 15-20mins), but without the noise. So we regularly went out to enjoy markets and shopping close by, while being able to come back to a peaceful oasis to relax and chill. Overall, my partner and I thoroughly enjoyed our stay here, thank you!!
2023년 5월에 7박 숙박함
답변 제공: nick 님, 2023년 6월 15일
Dear Anna,Thank you so very much for taking the time and providing us a review of your experience with us.I love to read that even our gardens were captivating for you.Our team be it the gardening team or food & beverage team always have you as our focus, aiming to meet and exceed your expectations. Judging by your praise and compliments - it is safe to say we succeeded.You are absolutely correct, our location is indeed an advantage as it is close to the sights yet far enough to offer peace and relaxation.Thank you for having selected Melia Koh Samui and we look forward to hosting your next stay on Samui.Sincerely,Nick CousinsGuest Experience Manager

8/10 - 좋아요

Anita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Til å være et 5 stjerners hotell var det lite restauranter. Prisene både på mat, dekke og massasje var vesentlig dyrere enn omliggende fasiliteter
2023년 5월에 12박 숙박함
답변 제공: nick 님, 2023년 6월 15일
Dear Anita,Thank you very much for your recent stay with us at Melia Koh Samui.We appreciate very much the opportunity to accommodate you and the high score you have given us.Noted are your comments regarding options and pricing and I can promise you I will share them with the team.Thank you for having provided us the privilege of welcoming you and we hope that we will be hosting your next stay to Samui.Sincerely,Nick CousinsGuest Experience Manager

8/10 - 좋아요

Yechiel

2023년 4월에 1박 숙박함
답변 제공: Jarodfah Sivayathorn, Front Office Manager 님, 2023년 5월 9일
Dear Yechiel,Thank you very much for your feedback about Melia Koh Samui.Your high rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태
2023년 4월에 8박 숙박함
답변 제공: Jarodfah Sivayathorn, Front Office Manager 님, 2023년 6월 26일
Dear SandraThank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 - 훌륭해요

bernard

2023년 4월에 5박 숙박함
답변 제공: Jarodfah Sivayathorn Front Office Manager 님, 2023년 4월 29일
Dear Bernard,Thank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 - 훌륭해요

Perry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 17박 숙박함

10/10 - 훌륭해요

Ku

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice property, service staffs
2023년 4월에 4박 숙박함
답변 제공: Jarodfah Sivayathorn, Front Office Manager 님, 2023년 4월 23일
Dear Ku,Thank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 - 훌륭해요

Marietta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a beautiful property and did not disappoint! The breakfast buffet was not bad at all! The staff members were really helpful & friendly…We’re so glad to have stayed here a couple of months ago:)
2023년 2월에 3박 숙박함
답변 제공: Jarodfah Sivayathorn, Front Office Manager 님, 2023년 4월 23일
Dear Marietta,Thank you very much for your feedback about Melia Koh Samui.We are delighted to hear that you are enjoying our facilities and services.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

8/10 - 좋아요

Julie

2023년 3월에 7박 숙박함
답변 제공: Jarodfah Sivayathorn, Front Office Manager 님, 2023년 4월 23일
Dear Julie,Thank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 - 훌륭해요

Tommy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tommy's Stay in Melia Koh Samui
The location of the hotel is great. There are massage places and restaurants nearby. The check-in process was quick and efficient. The room was clean but sound proof was bad. We could hear people speaking and laughing loudly at night. For room supplies, there was no hand towels and no spare toilet paper. The bath towel is huge and is beach towel size which is convenient after shower. All the staff are courtesy and polite. Breakfast was okay but not the best. The swimming pool is nice and the resort is beachfront. In general, it is a nice stay.
2023년 3월에 6박 숙박함
답변 제공: Jarodfah Sivayathorn Guest Experience Manager 님, 2023년 4월 3일
Dear Tommy,Thank you very much for your feedback after your stay at Melia Koh Samui. There is nothing to be compared to your kind review and your compliments to our team. It is absolutely significant for us. We appreciate your comprehensive feedback and it has been shared with our team for continuing the great service. Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui.We, entire team look forward to welcoming you back to our hotel. Warmest regards, Jarodfah SivayathornGuest Experience Manager

10/10 - 훌륭해요

Tibor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly, attentive staff. Nice surrounding, well kept garden.
2023년 3월에 9박 숙박함
답변 제공: Jarodfah Sivayathorn Guest Experience Manager 님, 2023년 4월 1일
Dear Tibor,Thank you so much for sharing a fantastic review of your recent stay at Melia Koh Samui.We are delighted to hear that you enjoyed the hotel facilities and servicesfrom our colleagues.Thank you once again, and looking forward to welcoming you back very soon.

4/10 - 별로예요

Steve

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Not woth the cost. Property is very nice jut staff could care less about guests and seem annoyed to be at work. 5 star building with 2 star service
답변 제공: Jarodfah Sivayathorn Guest Experience Manager 님, 2023년 4월 1일
Dear Steve,Thank you very much for your feedback about Melia Koh Samui. However, we are terribly sorry for any shortcomings you have experienced during your recent stay with us. It is my utmost priority to firstly address the issue in timely manner with management team and improve our service immediately. We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards, Jarodfah SivayathornGuest Experience Manager

10/10 - 훌륭해요

Renaud

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Etablissement de tres grande classe, personnel aux petits soins du matin au soir, tres bien situé. Properete et équipements au top. Recommandé 1000 fois.
2023년 3월에 8박 숙박함
답변 제공: Jarodfah Sivayathorn Guest Experience Manager 님, 2023년 3월 22일
Dear Renaud,Thank you very much for providing us feedback on a day visit experience at Melia Koh Samui.We are delighted to hear that you enjoyed the hotel facilities and services,Comment as your and the highest rating you are giving us encourages our team to keep continuing excellent service. as they will be thrilled to learn that they have achieved your overall satisfaction.My team and I are looking forward to welcoming you back to Melia Koh Samui in the very soon future.Warmest regards,Jarodfah SivayathornGuest Experience Manager

10/10 - 훌륭해요

Robert

2023년 3월에 7박 숙박함
답변 제공: Jarodfah Sivayathorn Guest Experience Manager 님, 2023년 3월 22일
Dear Robert,Thank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warm regards,Jarodfah SivayathornGuest Experience Manager

10/10 - 훌륭해요

Melanie

2023년 2월에 12박 숙박함
답변 제공: Jarodfah Sivayathorn, Front Office Manager 님, 2023년 4월 23일
Dear Melianie,Thank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 - 훌륭해요

BROUARD

2023년 3월에 3박 숙박함
답변 제공: Jarodfah Sivayathorn Guest Experience Manager 님, 2023년 3월 18일
Dear Brouard,Thank you so much for sharing a fantastic review of your recent stay at Melia Koh Samui.We are delighted to hear that you enjoyed the hotel facilities and servicesfrom our colleagues.Thank you once again, and looking forward to welcoming you back very soon.Warmest regards,Jarodfah SivayathornGuest Experience Manager

10/10 - 훌륭해요

Raymund

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Melia Koh Samui is good. Property is clean and well managed. Staff are really friendly and helpful. The beaches near the property needs to be cleaned more. There aren’t a lot of trash cans available. Also the beach vendors are allowed to sell to you while you are trying to enjoy the beach.
2023년 2월에 3박 숙박함
답변 제공: Jarodfah Sivayathorn Guest Experience Manager 님, 2023년 3월 3일
Dear Raymund,Thank you so much for sharing a fantastic review of your recent stay at Melia Koh Samui.We are delighted to hear that you enjoyed the hotel facilities and service from our colleagues.\Thank you once again, and looking forward to welcoming you back very soon.Warmest regards,Jarodfah SivayathornGuest Experience Manager