Upon arrival, we couldn't find reception, perhaps because it doesn't exist. The "resort" as it calls itself is simply consists of a block of rooms. Directly next to this, is another resort ("Peaceful Resort"). We had to check in at their reception which was very confusing, and we soon realised that the pool pictured on hotels.com was actually the one in the next resort. Not sure if it had been taken over, but it is not a resort! If you want to stay, just book at the Peaceful Resort. It was very disappointing as we didn't feel comfortable. We felt neglected as no one cleaned our room until the third day. We had to ask for clean towels which were very old and a horrible brown colour. Staff were very unhelpful and reception was empty 90% of the time. We had bought instant noodles for tea, we found our kettle was broken, the young man outside reception told us to "come back tomorrow morning" - wonderful. However the pool was nice and the room was a good size. Not a good location if you don't have a scooter or car, you will need a taxi everywhere! Hotels.com should review this place, it is certainly not a resort!