Unfortunately, our stay at this location (Ploenlay) was one of extreme disappointment. I’m not normally one to write an extensive negative review, however, in this case I felt it was warranted.
At approximate 9AM we were confronted and accused in our hotel room by the head receptionist of using the hotel’s laundry facilities without permission and that they THREATENED TO INVOLVE THE POLICE to investigate this issue which would have involved detaining us and “taking our finger prints”. When we asked if she had any proof of us using the laundry machine she said no even though there was a CCTV camera in the lobby that could have identified who had used the machine.
When I denied our use of the laundry facility she stated that I was a liar. Fortunately, my wife and I had ventured approximately 30-45mins to a self-serve laundry facility the previous day where I took a series of photos of us using the self-service laundry facility and the surrounding landmarks. When I showed these photos to the receptionist all I received was an incoherent grumble.
Ultimately, there was no apology from either the owner or the receptionist for their accusations. Most despicable, however, was the next morning when we left the hotel the manager and receptionist parked their car to block the luggage ramp so we had to carry our luggage down multiple concrete steps. As soon as we carried down the luggage, they immediately moved their car. Disrespectful beyond belief.