Dear Petra, Thank you so much for your review and we are looking forward to seeing you again soon.

Thank you so much for your stay as well as your feedback about me. Looking forward to seeing you again soon. May be in Washinton DC.

Thank you so much for your feedback as well as your stay here. Looking forward to seeing you again soon.

Thank you so much for your feedback about our hotel service and we were really lucky to have you stayed here too. Moreover thank you so much for an Estonian chocolate and it is really tasty. Anyway, looking forward to seeing you again soon.

Hello, Thank you so much for your feedback as well as your stay here. Looking forward to seeing you again soon.

Thank you so much for your feedback and your stay here. We are looking forward to seeing you again soon.

Thank you so much for your feedback and your stay here.

Thank you so much for your feedback but let the hotel clarify what you complaint. 1. First of all when you checked in, the reception informed you that you were so lucky to book the room with a really good promotion and she really meant it that you were so lucky. On the other hands you still replied her with a proudly sentence that you are always lucky to find the cheapest one. Therefore there was nothing shown that the receptionist was unwelcoming. 2. On your original booking the child is not including in the booking. When she informed that if you added the correct number of guests on your booking you would see that the child was supposed to be charged. Anyway when the reception informed you that the child should have paid too you were so angry and were not willing to pay for a child at first time and also you still said to the reception that you would write the bad comment about our hotel if you had to pay. After that the hotel contacted expedia market manager and expedia customer service to informed them that you have one more child too which was not including in the original booking. After you have seen the hotel contacted expedia you were willing to pay right away. Moreover, the hotel still charged you less than what you were supposed to pay through expedia and I guess the hotel is nice enough to do that. 3. Regarding to the food poisoning, to be informed that since this hotel is opened for 14 years no one never ever had a food poisoning here at all. You can read our hotel reviews from everywhere. Most of the guests always say that our food was really good and anytime if some guests ate outside and got food poisoning they always come back and eat in the hotel’s restaurant. Moreover at that time there were so many guests had food here including you and if our food was not clean enough why I still saw you order food by the pool many days even your mom got food poisoning from our hotel. I knew from your dad that you just came from Lanta Island. Have you ever thought about the food you had before coming here? 4. Also when your parents needed to go to the hospital the hotel's reception was the one who helped them to contact the hospital and manage the hospital to pick them up from the hotel? I guess she has done many things to help out your parents so she is not unwelcoming person at all. Moreover after they stayed at the hospital for 2 days the reception still called the hospital and checked if anyone came to visit your parent and if they were ok . 5 On the first day when you went the restaurant even there is only your room having lunch at that time it does not mean that there is no guests at all in the hotel. Most of the people here came for a quiet holiday and most of them never ever care about how many people were staying in this hotel except you. 5. Regarding the breakfast at the hotel. the hotel never informed that buffet breakfast is served everyday and on hotels.com the hotel has already inform that Cooked-to-order breakfast is

Thank you so much for your feedback and we are looking forward to seeing you again soon.

Thank you so much for your feedback and before you complaint our hotel please read what you have done wrong while you were staying here. 1. Regarding to your booking on both of 2 rooms, on your original booking, on the first room you only had one adult and one child 3 years old and on the second room you had 2 adult and one baby. You did asked for a baby cot but never asked for a room on the ground floor. Anyway, when you arrived one more adult showed up and she was not even in the booking. The hotel still allowed you to check in without extra charges for extra adult even the number of people was not correct. You only paid for a baby cot which was extra charge and it was mentioned on hotels.com. I guess if you booked another hotel the reception would not allow you to check in at all unless you amended the booking. 2. On your booking you have never ever requests that you needed to be in the ground floor and you only requests for a baby cot. That was why the hotel did not arrange the room on the ground floor. Moreover we arranged you on the high floor due to the view is more beautiful. 3. The hotel manager tried to swap your room with another new coming guests right away after you requested to be on the ground floor and yes you would get on the second week not not that day due to fully booked. After she did swap the room for you and you just changed your mind again not to move anymore so she needed to reorganized the room again. Then on the next day after you had a knee problem you did asked her to swap the room again and she still did it for you even it made her need to reorganized everything again. 4. When you asked for the ice you never said that you had a knee problem until a hotel manager brought an ice for you and found out that you had a knee problem but none of us had never seen you came to get an ice by yourself. You just came once to ask for ice and our hotel staffs were the one who brought you ice every time including a hotel manager too. 5. A hotel manager also gave you the crutches that the previous guests left at the hotel and she still allowed you to use that crutches for the your stay here which I do not think other hotel would have done. 6. For the food, you were here during Christmas and New Year so we were fully booked. Many guests ordered food all day and the restaurant is always so busy. Also If you noticed you would have seen that most people including YOUR FAMILY only stayed by the pool and ordered food all day. Even there was no guests in the restaurant like you said but it does not means that the kitchen has no order to cook. The kitchen still had so many orders all day from the guests who stayed by the pool including your family and from room service order too. So this is why you had to wait little long time same as others. But no one complaint except your family and they were still nice enough to said that " Take your Time We are not so hurry and we are on HOLIDAY" Actually, If you do not want to wait too long

Thank you so much for your feedback and hope to see you again soon.

Thank you so much for your stay as well as your feedback, We all here are looking forward to seeing you again soon.

Thank you so much for your stay and your feedback too. We all here were also so happy to see you and serve you while you were staying here. We are looking froward to seeing you again soon.

Thank you so much for your fèedback and hope to have you stay here again soon.

Thank you so much for your stay and your feedback.. it was so nice to have you stay here too and we all here are looking forward to seeing you again soon.

Thank you so much for your feedback as well as your long stay here. Looking forward to seeing you guys again soon too.

Thank you so much for your feedback and we are so happy every time we see you too. Hope to see you here always.

Hello Larua, Thank you so much for your compliment about me as the owner and my resort 's service. It was really greatful that you chose our resort as your stop over for one night. We all here were so happy to welcome you here and looking forward to seeing you again soon may be in Sydney for my next trip there.

Thank you so much for your feedback and it was so nice to have stayed with us. Also we all here were so happy to welcome you here and looking forward to seeing you again soon.

Thank you so much for your feedback and actually on your booking it was mentioned that there were only 2 people coming but when you shown up it turned out that one more child at 5 years old came too. Normally when you make a booking you should have added your child in the booking too then extra bed for your child will be charges automatically from hotels.com without any negotiation like you did when you arrived at the hotel. The hotel has already compromised with you by letting you only pay baht 300 for sharing the room due to you were the one who said that you didn't need an extra bed. Now why you complaint for what you asked the hotel to do. Regarding to Indian broke things and be late I really think there is nothing to do with you and why you brought this up. I remembered you are Malaysian so only give us the feedback about yourself only. Regarding to the lift and our hotel's s location the hotel has already mentioned in hotels.com that there is no lift and the hotel is 800 meters from Nopparatthara beach. So for your next booking on any hotel please read all hotel's detail carefully before making the booking and you won't complain for what the hotel has already informed.

Thank you so much for your feedback and I recognized who you guys were. You were the 6 people who ordered 16 dishes and never ever finished even one dish in ever morning breakfast and also made our restaurant so dirty every morning. Also you guys still hold the room and didn't leave the room after check out time and it made out housekeeping had a hard time to clean the room for new coming guests. You were still the one who made so noisy at the hotel lobby while you were waiting for your pick up to Phuket after the check out time and you never ever care others. Actually the hotel staffs allowed you to hang out at the lobby and also kept your luggage in our hotel storeroom it was great enough for you but the problem that you guys never ever respect the hotel staff and made so many problem here. So if you guys behave your self and respect hotel staffs like others then you won't have this issue here. Moreover if you are a doctor like you informed the hotel staffs then you were supposed to have well behave to deserve to be a doctor.

Thank you so much for staying here as well as your feedback about our hotel's service. We were so glad you to hear that you loved your stay here. Looking forward to seeing you again soon. May be in Canada.

Thank you so much for staying here as well as your feedback about our hotel's service. We were so glad to hear that you loved your stay here. Looking forward to seeing you again soon.

Thank you so much for your feedback and it was so nice to have both of you stayed here. Looking forward to seeing you again soon . May be in Estonia.

Thank you so much for your feedback and it was so nice to have you stay here too and we all here are looking forward to seeing you again soon.

Thank you so much for your feedback and looking forward to seeing you again soon.

Thank you so much for your feedback and looking forward to seeing you again soon.

Thank you so much for your feedback and looking forward to seeing you again soon.

Thank you so much for your feedback. Hope to see you again soon.

Thank you so much for your feedback and so sorry for anything you were not happy about our service. we will inform our housekeeping. Actually, anything you didn't have in the room you can just ask the housekeeping anytime and they were willing to give you always. Regarding to the food since this hotel is opened for 13 years you were the first one who said that our food was not good but thank you again anyway for your stay here as well as your comment.

Thank you so much for your feedback and it was so nice to welcome you here. Looking forward to seeing you again soon.

Thank you so much for your feedback and we all here were so happy and grateful to know that you love your stay here. Looking forward to seeing you again soon.

Thank you so much for your feedback. Looking forward to seeing you again soon.

Thank you so much for your stay as well as your feedback about your resort. Also we were so happy to welcome here too and looking forward to seeing you again soon.

Thank you so much for your review and Looking forward to seeing you again soon.

Thank you so much for your feedback but actually the hotel offers 6 times a day free shuttle bus to the beach so it is not too hard to go there if you take our free bus. Also the hotel has restaurant on site so you can order food from 10.00 - 21.00 everyday after breakfast time. Also for the amenities you might not see that there are shower cream and shampoo in the dispenser in the shower room and also shower cap and hair dryer in the bathroom. Regarding to the dirty lake behind our hotel due to it is outside of our hotel and it belongs to another owner so the hotel can not do anything.

Thank you so much for your feedback and we hope to see you guys again soon.

Hello, Thank you so much for your booking and hope to see you again soon.

Thank you so much for your stay as well as your feedback and looking forward to seeing you again soon.

Hello, Thank you so much for your feedback and your compliment about me. I am so glad that you and your family love our resort. We all here were so happy to welcome your family too. Looking forward to seeing you guys soon. By the way, I did slept at least 6 hours a day and thank you so so much for your concern about my sleeping. LOL.

Thank you so much for your feedback and also your compliment about our resort. Regarding to the PP island trip, actually I have already informed your wife since the day both of you booked this trip that you should have paid for a national park fee when you arrived there. Actually there were 7 more people who went the same trip with you that day and they had to pay same as your group. I guess your wife might forget and also you were the one who only made the payment but you didn't know what I informed your wife before about this trip Anyway, thank you so much for your stay and please be sure that the price you have paid was not too expensive at all. Actually there were 2 Indians who joined this trip with you on that day they were offered to pay baht 2800/person from out side. .

Thank you so much for your staying here as well as your feedback. it was our pride to welcome you here too. Looking forward to seeing you again soon.

Hello Felicia, Thank you so much for your feedback and even you only stayed for 2 nights but we all here were so glad to welcome and meet you guys. Anyway, looking forward to seeing you guys again soon.

Hello Winnie, Thank you so much for spending your time at our resort and it was our great pleasure to welcome you here. Also thank you so much for a really nice and clearly explanation about our resort. You really help new incoming guests know who and where we are and also how we take care of the guests. Anyway, looking forward to seeing you again here soon.

Hello Isabelle, Thank you so much for your feedback and so sorry about towel and wifi. Normally the wifi in your building is the best signal. Also most of the guests said our resort wifi is much better than other hotels they have stayed before. Anyway, we will double check it again for the new incoming guests. Also regarding to the towel the resort has already informed the laundry shop about your feedback. However it was so nice to welcome you here and looking forward to seeing you again soon.

Thank you so much for your feedback and it was so nice to welcome your group here. Looking forward to seeing you again soon.

Thank you so much for your feedback as well as your compliment about the hotel manager. Looking forward to seeing you again soon.