Dear Crystal!Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Regrettably, the pool closure was an unexpected result of an incident caused by another guest. The decision to close the pool was made promptly for the safety and well-being of all our guests. We truly understand the importance of our pool facility to our guests, especially for family with small kids. We also apologize for inconvenience resulting from the renovation of the tram line. Unfortunately, this type of work is beyond our reach and is strongly connected with general renovation in Kraków. We understand that the replacement bus lines were not satisfactory enough for Your needs and that communication on this matter fell short. We apologize for any frustration caused by the lack of information provided.On the other hand, We would like to thank You for kind words about our staff and other hotel facilities. We hope the children's corner provided some entertainment and joy for your beloved child. Please accept our sincerest apologies, We are deeply looking forward to opportunity to host You again and provide you with the experience you initially needed. Warmest Regards,Ania, Guests Experience Specialist