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베스트 서비스 스위트 앳 타임스스퀘어 여행 후기

3.5 out of 5

이용 후기

5.0
평점 10 - 훌륭해요. 44개 이용 후기 중 4개" "
평점 8 - 좋아요. 44개 이용 후기 중 7개" "
평점 6 - 괜찮아요. 44개 이용 후기 중 11개" "
평점 4 - 별로예요. 44개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 44개 이용 후기 중 13개" "

4.8/10

청결 상태

4.2/10

직원 및 서비스

4.6/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

Motoyuki

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
やっていない施設
感想?冗談はよして下さい。 当日に行ったら、もうやっていなかった施設です。最低です。評価も何も無い。 クレームをメイルで入れて、電話も2回して、1週間経っても返金状況を何も連絡してこない、貴社の窓口の評価ならできますよ。早く、返金確認位は入れて下さい。
2019년 8월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

4/10 - 별로예요

Zasshoku 님, Osaka

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ホテルではない
ホテルではなく、アパートメントを短期滞在者に貸しだしているシステムと思います。なので、チェックイン時、チェックアウト時は管理人に電話が要ります。ホテルのサービスを求める方はやめておいたほうが良いでしょう。 このシステムは初見では混乱しますが、ただ、立地は非常によく、かつ、私の泊まった部屋は高層階(40F)だったので、景色もよく、その点は満足してます。 なお、Times Squareには、ホテルもあり、ホテルは西側、アパートメントは東側のビルになります。

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not recommended
There is no check in desk or indeed anyone to handle check in - after a run around between buildings finally found someone who provided a phone number to get some agent to turn up with a key card and take a deposit. Rooms are NOT part of the hotel chain but are old, very worn out and dilapidated private apartments under management. Internet promised as free did not work the entire trip - help was promised which never eventuated and phones were turned off for the entire period. Check out was even worse - forget trying to check out before 10:30 if you want to get your deposit back .... nobody around and phones turned off. Forget any form of assistance from the hotel team at the shared lobby ... I moved out after the first night across the road to a proper hotel.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No room available
Was told they did not have any rooms when I arrived despite having paid on Expedia. Was arranged another lousier room nearby at Taragon Suites and no compensation was made for the difference.

2/10 - 너무 별로예요

Travel Bug 님, California

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful Service
Didn't get clean towels and new toilet paper first four days. Then fifth day received one new clean towel instead of two. Had to beg housekeeping service from another hotel service for toilet paper. Some days there were no hot water. Amenities included room safe, but didn't work and agent didn't fix. Called him numerous times for my issues and he promised to deal with them immediately, but never any follow through until days later. I did not get what I paid for. Just awful...

2/10 - 너무 별로예요

Polly 님, singapore

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
TV and clock not working, toilets jammed
I book 2 rooms in 2 units, but given two rooms with bad condition , and l unit of two rooms with no service. No refund is adjusted

2/10 - 너무 별로예요

family travel 님, australia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close to shopping mall
Check in process was the worst experience we have ever had, no desk just a man waiting with our room cards, was asked to hand over money for room keys and because I asked for a receipt had to walk to opposite side of shopping mall and up 6 floors, booked multiple rooms and they were all on different floors that we couldn't access and no phone to communicate between rooms, rooms and the floors smelt very badly of cigarettes, not good when you have children- I was disgusted by this and also had headaches from the smell, the layout of the room was great and very spacious but we wouldn't book again because of the previously mentioned concerns- we were very happy when our stay was over which isn't what you want when you are on holidays

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Great location to nearest train station.
Had to wait outside for agent to bring guess into lobby. No one to attend to. Requested bed types and actual are different. Given two towels for three guests. Requested for extra but never replenished at all.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 객실의 편안함
The stay is generally fair to good. The aircon was not cold. And it was noisy at time. But the location is good because it near the shopping belt of KL.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst.
We rent 3 Tripple rooms. We came early morning and wish to leave our luggage before check in, but they have no check in counter, so we have to call the apt owner and wait outside the lobby for 3.5 hours just to leave our luggage. As no sitting area, we have to wait outside the lobby, sit on the floor like bums. This is the worst experience I ever had staying in hotel. The room is standard with extra mattress without bed sheet nor blanket, only dirty pillows without pillow's cover, though actually we rent Tripple rooms, we finally sleep together on 1 king size bed.

8/10 - 좋아요

Gary Tung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Please add more TV channels to choose.
Not many channels can choose on TV.When night time Its quiet boring.

10/10 - 훌륭해요

Rozana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
Great location , convenient and nice room

4/10 - 별로예요

Chew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The check in was horrible n room cleaning was limited.

6/10 - 괜찮아요

Clement 님, Singapore

좋아요: 객실의 편안함
Check inconvenient and confusing
Menara Tower KL, View from room

4/10 - 별로예요

WAI SIM

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property not that clean...there were small cockroaches in the bathroom... check in was delayed by 30mins. Deposit required for key was not mentioned.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

AMINAH 님, Brunei

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
An excellent service that you are looking for!
I am satisfied with the service given by Mr Abdul Karim the hotel agent that made our stay in the hotel very comfortable and looking forward to stay in the Times Square Hotel service apatment.

8/10 - 좋아요

Vincent

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스

8/10 - 좋아요

Ruud 님, Santpoort

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Ideale ligging.
Het hotel ligt in de gouden driehoek van Kuala Lumpur en je kan vanuit je Hotel lopend de Petronas twintowers bezoeken. De monorail stopt direct voor de deur dus ideaal om uitstapjes te maken.

10/10 - 훌륭해요

Leonie 님, Perth Australia

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Karim, the Legend
We were fortunately lucky to have Karim who waited for us to arrive, to hand over the cards, we were over an hour late due to our flight being delayed an hour. We also had to leave at 5.30 in the morning and he was there to refund our deposit when we handed him back the swipe cards. We had no problems and enjoyed the privacy of not having to hand back the keys every time we left our room.

6/10 - 괜찮아요

Norzaah 님, Singapore

별로예요: 직원 및 서비스
No wifi
There was wifi in the room but unable to use as no password given even after a call was made to request for it...very disappointed with the service.

10/10 - 훌륭해요

Masliyana 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Most relax family outing
We have a very relaxed stay at Berjaya Times square

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Found a floater
Didn't stay, checked in and straight back out again! Don't do it to yourself! Many awesome hotels in the area, NOT THIS ONE! We were even left a massive s#@t in the toilet from previous guest, and this was after the cleaners went in! Checked four different rooms before deciding to just leave, power points hanging by the wires, doors tied shut because broken, mould, holes in ceiling, badly stained carpet, broken bed (in two rooms) I have stayed in many places over many years, not expensive hotels but this place takes the prize for the first time I have walked out. YUK!

6/10 - 괜찮아요

Margaret 님, Singapore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Need Improvement
Didnt have a great start when we arrived. The contact number given on the confirmation voucher print out was wrong. We wasted so much time and money trying to get through the phone number given. Finally a lady answered the phone and said that its a wrong number. We asked the security guard at the service apartment lobby and were told to go the 6th flr office to look for help. From the 6th flr we were then referred to the 15th floor office. From the 15th floor we were told to go back to the ground floor service apartment lobby to check with the guard there which we had started when we first arrived. We went up and down round and round asking for help and finally found the service apartment maintenance dept on the 15th flr who happen to know the agent and gave him a call. He confirmed that the tel number was incorrect. The service apartment is at a good location. However the hotel room condition is very poor and run down. The furniture very old and the bedsheets and towel stained. We've asked for 1 extra pillow and it didnt arrived. I had to ring and text the agent a few times to remind him to give us the wifi password. By the time we received the wifi password it was already very late in the night and the whole day already gone. Lots of improvement needed.

6/10 - 괜찮아요

Mohd 님, Singapore

별로예요: 직원 및 서비스
Please improve on the house keeping

4/10 - 별로예요

Wan Eng

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

4/10 - 별로예요

Norha 님, Singapore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed Stayed at Kuala Lumpur Hotel
Very disappointed. On the 1st day we are shocked the room that we booked is not available and we are posted to other hotel. Our planned vacation already been disorganised.

2/10 - 너무 별로예요

Lim

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Suhaina 님, Singapore

좋아요: 청결 상태
Berjaya Timesquare East tower
The security service is not helpful.The room tv/hifi/furniture is old and damaged. Good thing is easy access to mall and swimming pool and i love the most is jojobaspa for their service.The management staff called MrNarim is helpful.

6/10 - 괜찮아요

fiona 님, bendigo australia

Location, location, location
Check in process is confusing as no actual reception but the security guard was happy to call the agent. Agent advised me the price I paid was an error and the booking should have been cancelled, but as we were there and it was not his or our error be would honour the booking. The room class I booked was not available and we were updated to a 2 bedroom suite for the first night and then moved to our superior room for the remaining 3 nights. Room was clean but in near of some overall general maintenance. Everything worked though, just needed a general fresh coat of paint, replacement of some screws etc. I have stayed in similar apartments in the past and the main reason I choose them is their location. Huge shopping centre on the bottom 7 floors open till 10pm every night. EVERYTHING you need in one spot. Many restaurants, bowling alley, theme park, archery centre, movie theatre and of course lots and lots of shopping. Monorail at the front door. Overall, I would stay at Best Suites again if the price was right.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is like a rental apartment. We had difficulty contacting the agent as there is no front desk and the phone number given is no longer in use. When we finally manage to contact him, he was very friendly and led us to our rooms. Room condition leaves much to be desired and no wifi. Security of the building is ridiculous. You need your key to enter/leave the building. Got a very bad impression of serviced apartment in the city, will stay away from them in future.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Moderate satisfaction
Room was spacious and comfy, easy access to mall. However, furniture, tv, toiletries was in bad condition & the deposit was too high.

2/10 - 너무 별로예요

LOK 님, Singapore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor Service provided in Times Square Suites
It is sucks !! I had a bad experience as I was not able to stay in this hotel. I was transferred and downgraded to another hotel by the agent there. Now I am still waiting for the respective person-in-charge to investigate into this matter and get back to me.

8/10 - 좋아요

Tan 님, perak

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice
Is a nice room and have a nice view from the room..

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad service...
Not satisfied. Cancelled the booking a day before the stay although reservation were made with an excuse the room is full.

6/10 - 괜찮아요

susanto 님, indonesia

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
kamar hotel yg luas. clean enough but old room
Kamar lumayan bersih. Old room. Kunci pintu wc rusak. Lampu kurang terang. Pihak agen apartemen sangat baik dan ramah. Utk masuk kamar pertama kali susah sekali. Harus telp agen kamarnya. No telp agennya berubah, sampai pusing dan frustasi tdk bisa call agen.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Good Location but ....
the location is good, just that the room is a bit dirty and there is no reception desk at the lobby.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
unforgatable experiance
This room was not so good the wifi didnt work nor did the tv work and the bed was unconfortable bad place not recommebt for future stat

2/10 - 너무 별로예요

family of 6 님, Singapore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst travel accommodation experience
Made a mistake of not calling in advance to confirm the 2 bedroom suite that we booked. There's no proper reception counter for check in and we had to call to look for the person in charge and wait for him to come and meet us at the lobby. After meeting, he discovered that he had no 2 Bedroom suite available for us and he had to get rooms from other agents of other companies who are also managing the apartments. After waiting more than an hour, we were finally placed in 2 separate standard rooms and on different floors instead. As the key card only allow access to 1 specific level, we were not able to move nor communicate between our rooms easily as there was no room telephone available. Inside the rooms, facilities were not as described on Expedia. The TV was definitely not a LCD one but a VERY OLD CRT type and with a faulty remote with no buttons. Only toothbrush and soaps are provided but NO SHAMPOO. The floor of the rooms are so dirty and sticky that you need to walk around with slippers. The beddings are yellowish and stained, & with many holes. Microwave machine was unavailable in our room. Instead there was a filthy toaster oven that had all the knobs broken. In the other room, the microwave machine was not working either. Although I'd already called to arrange for check out time, I still had to wait for half hour to meet the person in charge to get back my cash deposit.

6/10 - 괜찮아요

Tammy 님, Singapore

좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Best location but unusual experience
Arrived at the hotel without a front desk and reception so we were greeted by a random stranger who claims to be a travel agent and he helped us check in. Apparently its all ok and our room was huge. The pool was also nice but cleanliness was a bit of a problem as the toilet seat was super dirty and covering the sinks and other holes is a must as there were two cockroaches that came out. Entire apartment was really spacious as there was a separate living room and kitchen. It was located beside the huge times square mall and just beside imbi station and a walkable distance from sungei wang mall so it was pretty convenient. We didnt really bother about the cleanliness as the bed was ok except for the two small cockroaches that came out of the sink. Connecting to the wifi was a problem as it depends on who checked you in and in our case, our wifi 'expired' after two nights and we survived the last night without any.