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프레이저 레지던스 쿠알라룸푸르 여행 후기

프레이저 레지던스 쿠알라룸푸르
10 Jalan Cendana, Off Jalan Sultan Ismail, Kuala Lumpur

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 518개" "
평점 8 - 좋아요. 1000개 이용 후기 중 333개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 87개" "
평점 4 - 별로예요. 1000개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 30개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

uiyeon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Goooood!
수건 바로바로 필요하면 바로 채워주시고 서비스 다 좋았어요. 조식은 빵만 먹을만 했네요..ㅠ
2020년 1월에 3박 숙박함
답변 제공: Ferhad 님, 2020년 1월 26일
Dear Uiyeon, I am delighted that you enjoyed your stay with us. I have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. We thank you for choosing the Fraser Residence Kuala Lumpur as your preferred hotel and we look forward to welcoming you back soon. Regards Ferhad Abdul Rahman Resident Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
좋은편
1. 방이 깨끗하진 않지만 더럽지도 않다. 2. 세탁기는 있지만 건조기가 없는데, 건조대를 빌려준다. 3. 4G가 거의 안뜨고 와이파이는 느린편이다.
2019년 11월에 5박 숙박함
답변 제공: Ferhad 님, 2019년 11월 25일
Dear Sir/ Madam, We are very committed to guest satisfaction and it is through this valuable tool that we are able to gain first-hand feedback of our performance, thus allowing us to monitor and improve our services by focusing on your needs as a valued guest. I am delighted that you enjoyed your stay with us and have shared your ratings with the team. It is our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle-free stay. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad Abdul Rahman Resident Manager

10/10 - 훌륭해요

SEUNG JUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: Ferhad 님, 2019년 10월 28일
Dear Seung Jun, I am delighted that overall you enjoyed your stay with us and have shared your ratings with the team. It is our goal to consistently deliver quality service to our guest to ensure a truly comfortable, enjoyable and hassle-free stay. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad Abdul Rahman Resident Manager

10/10 - 훌륭해요

So Yeon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
룸컨디션 굉장히 좋았고, 가족끼리 이용하기에 부족함이 없었어요 전반적인 고객 응대 서비스도 좋았습니다 다만, 파빌리온에서 거리상으론 가까우나 택시타면 교통체증땜에 생각보단 오래걸렸어요~ 감안하시길요
2019년 10월에 4박 숙박함
답변 제공: Ferhad 님, 2019년 10월 28일
Dear So Yeon, I am delighted that overall you enjoyed your stay with us and have shared your ratings with the team. It is our goal to consistently deliver quality service to our guest to ensure a truly comfortable, enjoyable and hassle-free stay. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad Abdul Rahman Resident Manager

10/10 - 훌륭해요

Hwanjung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
쿠알라룸푸르 가족여행 프레이저 레지던스
KLCC 트윈타워와 가까운 위치적인 장점이 있고 레지던스여서 실내가 아파트처럼 넓어 생활이 쾌적하고 식사를 해먹을 수 있어서 좋았습니다. 제공되는 조식서비스도 준수한 편입니다.
2019년 10월에 2박 숙박함
답변 제공: Ferhad 님, 2019년 10월 28일
Dear Hwanjung, I am delighted that overall you enjoyed your stay with us and have shared your ratings with the team. It is our goal to consistently deliver quality service to our guest to ensure a truly comfortable, enjoyable and hassle-free stay. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad Abdul Rahman Resident Manager

10/10 - 훌륭해요

실제 이용하신 고객

2019년 9월에 2박 숙박함
답변 제공: Ferhad 님, 2019년 9월 27일
Dear Sir/ Madam, I am delighted that you enjoyed your stay with us. I have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. We thank you for choosing the Fraser Residence Kuala Lumpur as your preferred hotel and we look forward to welcoming you back soon. Regards Ferhad`

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요 좋아요
좋아요 가성비 좋습니다
2019년 6월에 11박 숙박함
답변 제공: Ferhad 님, 2019년 9월 5일
Dear Sir/ Madam, I am delighted that you enjoyed your stay with us. I have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. We thank you for choosing the Fraser Residence Kuala Lumpur as your preferred hotel and we look forward to welcoming you back soon. Regards Ferhad

10/10 - 훌륭해요

Myeongjin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
투베드룸 디럭스에서 가족여행차 묵었는데 부모님 만족하셨어요. 특히 제 침대옆에 보이는 뷰가 대박이었습니다. 수영도 마니함 ㅋㅋ
2019년 8월에 1박 숙박함
답변 제공: Ferhad 님, 2019년 8월 28일
Dear Myeongjin, I am delighted that you enjoyed your stay with us and have shared your ratings with the team. It is our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle-free stay. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fraser Residence Good~
I Stayed 2nights 3days here. Staffs were very kind and room was very clean and convenient.
2019년 7월에 2박 숙박함
답변 제공: Ferhad 님, 2019년 7월 18일
Dear Sir/ Madam, We would also like to thank you for completing our online guest satisfaction survey and are indeed pleased to learn that you have thoroughly enjoyed your stay at Fraser Residence Kuala Lumpur. Your ratings and comments have been shared with the team and relevant department heads and I am confident that your praise will serve to motivate all of us further as we strive to provide the best possible experience to all our guests. We sincerely appreciate your comments as it is through caring guests such as yourself and through your feedback that we are able to gain first-hand feedback to assist us in continually monitor and improve both the quality of our products and the standards of services provided. With this in mind, we would like to once again thank you for your feedback and we most certainly look forward to welcoming you back to Fraser Residence Kuala Lumpur again in the near future. Regards Ferhad

10/10 - 훌륭해요

SEONWOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 4박 숙박함
답변 제공: Ferhad 님, 2019년 5월 1일
Dear SEONWOO, I am delighted that you enjoyed your stay with us and have shared your ratings with the team. It is our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle-free stay. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad

8/10 - 좋아요

HYUNSOO 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비갑
대체로깔끔하고 좋았어요ㅎ
2019년 4월에 1박 숙박함
답변 제공: ferhad 님, 2019년 5월 6일
Dear HYUNSOO, First and foremost, thank you for choosing to stay at the Fraser Residence Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia. Your ratings and comments have been shared with the team and relevant department heads and I am confident that your praise will serve to motivate all of us further as we strive to provide the best possible experience to all our guests. We sincerely appreciate your comments as it is through caring guests such as yourself and through your feedback that we are able to gain first-hand feedback to assist us in continually monitor and improve both the quality of our products and the standards of services provided. With this in mind, we would like to once again thank you for your feedback and we most certainly look forward to welcoming you back to Fraser Residence Kuala Lumpur again in the near future. Regards Ferhad

10/10 - 훌륭해요

HAYOUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족과 같이 오세요
아주 깨끗하고 편안합니다. 가족과 같이 오면 정말 좋을 것 같습니다.
2019년 2월에 1박 숙박함
답변 제공: Ferhad 님, 2019년 4월 5일
Dear HAYOUNG, I am delighted that you enjoyed your stay with us. I have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. We thank you for choosing the Fraser Residence Kuala Lumpur as your preferred hotel and we look forward to welcoming you back soon. Regards Ferhad

10/10 - 훌륭해요

JUNGEUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고
아이들과 함께 4박을 투룸 투베드룸에서 지냈습니다 9시에 도착했는데 일찍 체크인 해주었고 직원들 모두 굉장히 친절했습니다 물 수건 무한 제공 되었고,룸서비스도 훌륭했습니다 그리고 무엇보다 룸 컨디션이 너무 좋았습니다 깨끗하고 룸청소도 너무 잘해주고,수영장도 괜찮고 조식도 다양하진 않았지만 가격대비 좋았습니다 중간에 조식 못먹는 사람이 있다니깐 음식 싸라고 포장용기도 주더라구요 그리고 그랩택시 잡는법도 알려주고 핸드폰 잘 안돼니깐 본인 폰으로 잡아주기까지 여튼 직원들이 굉장히 친절합니다 아,수영장도 땡볕 아닌 그늘이 져서 낮에도 수영하기 좋았습니다 물론 깨끗하구요 다시 또 묶고싶네요
2019년 2월에 4박 숙박함
답변 제공: Ferhad 님, 2019년 3월 1일
Dear JUNGEUN, I am delighted that you enjoyed your stay with us and have shared your ratings with the team. It is our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle-free stay On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad

10/10 - 훌륭해요

JONGKOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 3박 숙박함
답변 제공: Ferhad 님, 2019년 2월 7일
Dear JONGKOO, I am delighted that you enjoyed your stay with us and have shared your ratings with the team. It is our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle-free stay. Regards Ferhad

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great choice!
This hotel always provides more than expectation.
2018년 12월에 1박 숙박함
답변 제공: Ferhad 님, 2018년 12월 26일
Dear Sir/ Madam, I am delighted that you enjoyed your stay with us and have shared your ratings with the team. It is our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle-free stay. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
공항송영서비스는최악 돈아까움 걍그랩타고갈껄
2018년 11월에 22박 숙박함
답변 제공: Ferhad 님, 2019년 1월 3일
Dear Sir/ Madam, We are very committed to guest satisfaction and the direct guest feedback is an important tool, allowing us to monitor and improve our services by focusing on your needs as a valued guest. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback and we appreciate your business. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깔끔하고 좋아요
트윈타워 걸어서 10분~15분정도, 옆 건물에 편의점 및 마트도 있고 좋아요 다만 전망은 별로입니다.
2018년 11월에 2박 숙박함
답변 제공: Ferhad 님, 2018년 12월 7일
Dear Sir/ Madam, I am delighted that you enjoyed your stay with us. I have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. We thank you for choosing the Fraser Residence Kuala Lumpur as your preferred hotel and we look forward to welcoming you back soon. Regards

10/10 - 훌륭해요

dongbin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
전반적인 만족
전체적인 분위기와 서비스는 너무 만족하였지만.. 다른 투숙객의 시끄러운 파티타임으로 인해 나의 잠자리는 매우 불편했다. 밤 11시부터 새볔 4시까지 클럽같이 음악을 틀어놓고 쿵쾅거리는데 호텔에서 어찌이게 가능한 일인지 놀랄수 밖에 없었다.. 그러나 호텔직원들의 즉각조치 덕분에 방을 옮길수가 있어..호텔직원들에게 매우 감사하게 생각하고 있다.. 말레이시아에 또 가게 될경우 다른 투숙객의 파티타임이 없다는 조건하에 또 가고 싶은 호텔이다.
2017년 11월에 2박 숙박함

8/10 - 좋아요

SANG JIN

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
업무출장시 최상의 선택
룸은 최상. 방에서 릴렉스하기에 최적 리셉션은 업무파악 미숙 사우나는 콘트롤패널의 키 파손으로 사용불가 주변은 빌딩밀집지역으로 도보산책의 엄두가 안남
2017년 9월에 2박 숙박함

6/10 - 괜찮아요

Wonsik

별로예요: 직원 및 서비스
다시 가고 싶지 않은 호텔
전체적으로 만족스럽지 못 하였다. 후론트 직원의 고객응대 방식, 객실의 청결상태, 아침조식 모두가 3성급정도의 수준이었다. 객실의 크기는 좋았으나 이것 말고는 만족스러운 것이 하나도 없었다. 다시 묵고 싶지 않은 호텔. 전체적으로 쿠알라룸프르의 호텔중 하위 10%수준이었다.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

Ji Sun

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
정말 절~대 다시 가지않을것임!
답변 제공: General Manager 님, 2016년 12월 5일
Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and if you give us a chance to earn back your trust, we can assure you that we will do our best to give you the deserving hotel experience that so many of our guests have grown so fond of. Sincerely,

6/10 - 괜찮아요

Lim

좋아요: 숙박 시설 상태 및 시설
시내에 위치하고 있지만 접근하기 어려운
체크린 후 객실에 도착했을 때 화장실이 청소되지 않은 상태여서 객실을 교체하는 등 불편이 있었음. 호텔 시설은 대체적으로 훌륭하나 운영하는 사람들에게 문제가 있는 듯 함. 아침식사는 보통이며 직원들의 친절도도 보통 수준임
답변 제공: Fraser Residence Kuala Lumpur 님, 2016년 12월 4일
Dear Lim , Thank you for staying with us and for your positive feedback. We are glad that you had enjoyed the services and facilities of Fraser Residence Kuala Lumpur on the overall. We have taken note on your concerns for our improvement. We thank you once again for choosing us as the choice-of-stay and we looking forward for your return to Fraser Residence Kuala Lumpur. Kind regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
청결하고, klcc타워에서 걸어서 15분거리에있습니다. 그리고 무료셔틀을 이용하여 다닐 수 있습니다.
답변 제공: Fraser Residence Kuala Lumpur 님, 2018년 4월 17일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 - 훌륭해요

HONG 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
urban retreat
it was perfect urban retreats! 1. easy access from monorail bukit nanas 2. super rooftop gym. unfortunately, there is graveyard nearby, but it does not bother me. Perfect view of KL Tower, Petronas Twin towers and beautiful city scene make me to forget that. 3. wonderful outdoor pool with spa and facilities 4. spacious room no good 0. even it is very closer to monorail stn, there are big main road and consturuction site, and it makes me uncomfortable when i walked. 1. shower room's raised spot dose not work well, so water floods every time 2. there must be a leak from toilet stool 3. second day, the blanket was not so clear but anyway acceptable condition 4. if the fifth cafe beside pool offer a wider variety menu, it will be greatful.
답변 제공: Fraser Residence KL 님, 2016년 7월 2일
Dear HONG, Thank you for staying with us and for your positive feedback. We are glad that you have enjoyed your stay with us on the overall. Thank you also for sharing the concerns with us in order for us to continuously improve ourselves for better and more effective customer service deliverance to all our guests. We would like to seek for another chance for you to enjoy a more deserving service and we do look forward in welcoming you again at Fraser Residence Kuala Lumpur. Thank you once again and kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
쿠알라룸푸르에서 매번이용하는
매우 만족하는 숙박시설

8/10 - 좋아요

Jeongkeun 님, korea

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good Stay
This hotel was great itself. But all of surrounding area is under construction. So noisy and hard to walk to monorail station. However, it is very near to Twin Tower.

10/10 - 훌륭해요

Eunsung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숙박후기
KLCC랑 숙소도 가깝고 숙소안에서 조리 및 세탁이 가능합니다. 저는 혼자 방을 사용했지만 3인가족은 베드만 더 추가하여 사용해도 될거같습니다!

8/10 - 좋아요

LEE

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
객실 상태는 넓으나 위생적이지 못한 곳
4박을 묵은 곳, 첫날 이불에서 냄새가 나서 즉시 교체를 하고 주방에서 4일동안 3마리의 바퀴벌레를 잡았음. 호텔에서 제공한 사진 그대로이지만 바닥상태가 청결하지 못해 아기가 돌아다니게 하기 부담스러웠음. 옥상에 페트로나스 쌍둥이 빌딩이 그대로 눈에 들어오는 것이 제일 만족 스러움. 조식 종류는 다양하지 못하나 그냥 먹을만함. 한국의 코팅된 냄비가 아니라서 밥을 태워 지워지지 않아 6만원 물어줌. 수영장도 좁지만 쓸만함. 걸어서 15분거리에 페트로나스 빌딩

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was great.
It was great.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was great.
It was great.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and Clean
Nice and Clean

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good good
good!!!

10/10 - 훌륭해요

sun 님, south korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
부킷나나스에서 가까움
가격대비 괜찮은 호텔. 조식은 그냥저냥. 수영장은 작긴하지만 5층에있고 이용객이 그리많지않아 쾌적한 편이구요 생긴지 얼마 안되서그런지 깔끔한 편입니다. 하우스키핑을 기대한다면 문 옆에 버튼을 꼭 누르셔야합니다 3일 연박 묵었지만 하루는 버튼을 누르지않아서(몰랐었음) 청소도 안해주고 물도안주더라구요 ㅡㅡ........ 부킷나나스랑 걸어서 5분입니다 엄청 가까워요~ 택시기사님들 잘 모르시니까 부킷나나스 근처 르네상스호텔 뒤에있다고 설명하세요~ 저흰 kl센트럴에서 11시넘어 모노레일 끊겨서 택시쿠폰샀는데 25링깃정도더라구요 팁이되셨길!(빨간택시기준)

10/10 - 훌륭해요

mary 님, south korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 편안해요
다시 찾고 싶은 곳입니다. 우선 가장 저렴한 방인데도 새것이라 좋고 매일 매일의 청소 상태도 최상입니다. 수영장도 아주 고급스럽구요. 교통도 monorail 등 이 5분도 안걸리니 최고죠. 다만 주변 공사중이고 교통량이 많아 조금 시끄러울 수 있으니 체크인때 최대한 조용한 방으로 부탁해보세요.

10/10 - 훌륭해요

실제 이용하신 고객

2018년 8월에 4박 숙박함
답변 제공: Ferhad 님, 2021년 3월 2일
Dear Sir/ Madam, I am delighted that you enjoyed your stay with us. I have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. We thank you for choosing the Fraser Residence Kuala Lumpur as your preferred hotel and we look forward to welcoming you back soon. Regards Ferhad Abdul Rahman Resident Manager

10/10 - 훌륭해요

Isabella 님, Kuala Lumpur

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall is good. Breakfast just so so. Clean, great bed, pillows are abit too soft to my liking. Staffs are friendly and accommodating.
2021년 1월에 2박 숙박함
답변 제공: Ferhad 님, 2021년 3월 2일
Dear Sir/ Madam, I am delighted that you enjoyed your stay with us. I have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. We thank you for choosing the Fraser Residence Kuala Lumpur as your preferred hotel and we look forward to welcoming you back soon. Regards Ferhad Abdul Rahman Resident Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Ferhad 님, 2020년 10월 12일
Dear Sir/ madam, I am delighted that you enjoyed your stay with us. I have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. We thank you for choosing the Fraser Residence Kuala Lumpur as your preferred hotel and we look forward to welcoming you back soon. Regards Ferhad Abdul Rahman Resident Manager

8/10 - 좋아요

Pei Pei

좋아요: 청결 상태, 객실의 편안함
2020년 9월에 1박 숙박함
답변 제공: Ferhad 님, 2020년 10월 5일
Dear Pei Pei, Your ratings and comments have been shared with the team and relevant department heads and I am confident that your praise will serve to motivate all of us further as we strive to provide the best possible experience to all our guests. We sincerely appreciate your comments as it is through caring guests such as yourself and through your feedback that we are able to gain first-hand feedback to assist us in continually monitor and improve both the quality of our products and the standards of services provided. With this in mind, we would like to once again thank you for your feedback and we most certainly look forward to welcoming you back to Fraser Residence Kuala Lumpur again in the near future. Regards Ferhad Abdul Rahman Resident Manager

6/10 - 괜찮아요

Fahri Zaini

가족 여행
좋아요: 청결 상태, 객실의 편안함
alue for money
Value for Money. But a 5 year old that doesnt eat they charge 15 for breakfast
2020년 9월에 1박 숙박함
답변 제공: Ferhad 님, 2020년 9월 29일
Dear Fahri Zaini, On behalf of our entire team here at Fraser Residence Kuala Lumpur, please accept my most sincere apologies for the inconveniences you experienced at this hotel. I really appreciate the feedback as this provides the hotel team the ability to monitor and improve our services by focusing on your needs as a valued guest. Please rest assured that I have taken the time to personally discuss this isolated incident with the hotel team members as well as the relevant department heads in order to improve this. Please accept our apology and we hope that despite your disappointment on this occasion, the hotel will have the opportunity to welcome you when your travels bring you back to the area. If there is anything that we can be of further assistance, please do not hesitate to reach out to us directly. Regards Ferhad Abdul Rahman Resident Manager

8/10 - 좋아요

Fung Yeu

좋아요: 객실의 편안함
2020년 9월에 1박 숙박함
답변 제공: Ferhad 님, 2020년 9월 29일
Dear Fung Yeu, I am delighted that you enjoyed your stay with us and have shared your ratings with the team. It is our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle-free stay. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad Abdul Rahman Resident Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
I have a pleasant stay at Fraser Residence KL. Staff is friendly and thank for the origami swans deco towel on my bed. Definitely will visit again :)
2020년 8월에 1박 숙박함
답변 제공: Ferhad 님, 2020년 8월 26일
Dear Sir/ Madam, I am delighted that you enjoyed your stay with us. I have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. We thank you for choosing the Fraser Residence Kuala Lumpur as your preferred hotel and we look forward to welcoming you back soon. Regards Ferhad Abdul Rahman Resident Manager

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Lage ist doch ein wenig abseits. Restaurants, Shopping usw. sind in ca 20min Fußweg zu erreichen.
2020년 3월에 3박 숙박함
답변 제공: Ferhad 님, 2020년 3월 18일
Dear Sir/ Madam, We are very committed to guest satisfaction and it is through this valuable tool that we are able to gain first-hand feedback of our performance, thus allowing us to monitor and improve our services by focusing on your needs as a valued guest. I am delighted that you enjoyed your stay with us and have shared your ratings with the team. It is our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle-free stay. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad Abdul Rahman Resident Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 3박 숙박함
답변 제공: Ferhad 님, 2020년 3월 14일
Dear Sir/ Madam, I am delighted that you enjoyed your stay with us. I have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. We thank you for choosing the Fraser Residence Kuala Lumpur as your preferred hotel and we look forward to welcoming you back soon. Regards Ferhad Abdul Rahman Resident Manager

8/10 - 좋아요

marcus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good value for money room was huge
2020년 2월에 3박 숙박함
답변 제공: Ferhad 님, 2020년 3월 2일
Dear Marcus, I am delighted that overall you enjoyed your stay with us and have shared your ratings with the team. It is our goal to consistently deliver quality service to our guest to ensure a truly comfortable, enjoyable and hassle-free stay. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad Abdul Rahman Resident Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스
Spacious rooms and well maintained kitchen - nice views from the room and roof top
2020년 2월에 3박 숙박함
답변 제공: Ferhad 님, 2020년 2월 25일
Dear Sir/ Madam, I am delighted that you enjoyed your stay with us and have shared your ratings with the team. It is our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle-free stay. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad Abdul Rahman Resident Manager

10/10 - 훌륭해요

Suriaty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Ferhad 님, 2020년 2월 25일
Dear Suriaty, I am delighted that you enjoyed your stay with us and have shared your ratings with the team. It is our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle-free stay. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad Abdul Rahman Resident Manager

8/10 - 좋아요

NOBUYUKI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
便利なホテルです
1か月以上滞在しました。部屋が広く使いやすかった。毎日のクリーニングサービスも丁寧にしてくれて毎日清潔な環境でくらせました。朝食はヨーグルト、パン、スープなどがよかったです。従業員は笑顔で親切な感じで信頼ができました。ロケーションはモノレール駅の近くなので便利でした。ブキビンタンまで2駅でつきます。また、徒歩10分程度のところに2つモールがあるのでよく行きました。
2019년 12월에 27박 숙박함
답변 제공: Ferhad 님, 2020년 2월 20일
Dear Nobuyuki San, We are very committed to guest satisfaction and it is through this valuable tool that we are able to gain first-hand feedback of our performance, thus allowing us to monitor and improve our services by focusing on your needs as a valued guest. I am delighted that you enjoyed your stay with us and have shared your ratings with the team. It is our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle-free stay. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad Abdul Rahman Resident Manager

10/10 - 훌륭해요

Capelli 님, Miami, Fl

연인과의 여행
좋아요: 청결 상태
Excellent place to stay and friendly staff. Just one lady at the front desk was a bit rude however majority of the staff was great. It’s in close proximity to the KL tower and the twin towers and KLCC.
2020년 1월에 4박 숙박함
답변 제공: Ferhad 님, 2020년 2월 10일
Dear Capelli, We would also like to thank you for completing our online guest satisfaction survey and are indeed pleased to learn that you have thoroughly enjoyed your stay at Fraser Residence Kuala Lumpur. Your ratings and comments have been shared with the team and relevant department heads and I am confident that your praise will serve to motivate all of us further as we strive to provide the best possible experience to all our guests. We sincerely appreciate your comments as it is through caring guests such as yourself and through your feedback that we are able to gain first-hand feedback to assist us in continually monitor and improve both the quality of our products and the standards of services provided. With this in mind, we would like to once again thank you for your feedback and we most certainly look forward to welcoming you back to Fraser Residence Kuala Lumpur again in the near future. Regards Ferhad Abdul Rahman Resident Manager