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호텔 클럽 돌핀 여행 후기

3 out of 5
호텔 클럽 돌핀
No. 3, Jalan Tiong Nam, Off Jalan Raja Laut, Kuala Lumpur

이용 후기

5.2
평점 10 - 훌륭해요. 32개 이용 후기 중 4개" "
평점 8 - 좋아요. 32개 이용 후기 중 6개" "
평점 6 - 괜찮아요. 32개 이용 후기 중 5개" "
평점 4 - 별로예요. 32개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 32개 이용 후기 중 11개" "

6.0/10

청결 상태

5.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 직원 및 서비스
距離PWTC蠻近的;離秋傑市場也近買水果很方便。但是一層樓只有一支吹風機要一直借來借去很是麻煩!希望可以改進
2019년 10월에 5박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2018년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 2박 숙박함

6/10 - 괜찮아요

Bilal

좋아요: 직원 및 서비스
2018년 10월에 1박 숙박함

4/10 - 별로예요

Scott

별로예요: 청결 상태, 직원 및 서비스
Photos not even close to reality
Not sure if they put me in the wrong room or not, but the photos of the room was great, the room wasn't the same. Obviously they hired a fantastic photographer. The standard price of this room, apparently, is $100AUD. It was dropped to $50AUD for the following day, however, I had a discount to $25AUD. In no world would I pay even close to $100AUD for this room. $25 is even pushing it. This is an old hotel where they put some decent furnishings. Took 30 minutes to check-in, as there's only one reception guy and other customers were having problems. 15 minutes to check-out. I don't mind staying in dingy, cheap, hotel rooms, provided that I'm expecting to stay in one. Problem here is that the photos look like it's a nice, classy hotel. In reality, it's a dingy, cheap, hotel room.
2018년 10월에 1박 숙박함
답변 제공: Hotel Club Dolphin 님, 2018년 12월 4일
Dear Valued Guest, Greetings from Hotel Club Dolphin! Thank you for your review. We are very disappointed to read your comment. From your description it was definitely not an image that we would like to portray to our guests.We have let you down with the quality service you have experienced during checking-in your room.We apologize for the inconvenience caused and assure you that we will investigate the matter. We sincerely hope that you will grant us another opportunity in the future. Please be assured that we will take all special care on your visit. Look forward to having you stay with us soon. Best regards, Hotel Club Dolphin Management

2/10 - 너무 별로예요

Mughal 님, Kuala Lumpur

2018년 8월에 1박 숙박함

2/10 - 너무 별로예요

Pex 님, malaysia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Slow operation ! dirty ! waiting until 2 hours for check in ! 1 out of 5 star !!
2018년 7월에 1박 숙박함

6/10 - 괜찮아요

Tay

2018년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nice hotel for short vacation. Services also good.
2018년 5월에 1박 숙박함

4/10 - 별로예요

Sital 님, JB

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very bad experience
No a good experience. Room was not cleaned. Main entrance Lights was not working . Worth thing I was asked to pay tourism charge as I showed Malaysian Ikad.
2018년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Air Conditioning issue room 4024 (14 April 2018)
Bad air conditioning for the first room, but was quick exchange of rooms was done.
2018년 4월에 1박 숙박함

2/10 - 너무 별로예요

disappointed 님, kl

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible hotel. No water supply.
No water supply in the morning. Had to wait for 3hrs but still no water. Staff doesn't have courtesy to apologize or explain. Only give 3 bottles of mineral water for us to bath (only after we asked for it). Very bad service. Don't stay here. Totally not recommended.
2018년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Decent
The receptionist was not friendly at all and was really slow to process my check in. The room however was great, clean. The showers were great. Not much hot water though
2018년 3월에 1박 숙박함

2/10 - 너무 별로예요

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

HAFIZ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad service
Poor service . I stay for 3days 2night . And no one come and cleaning my room . I sleep with messy room . Also on hotel.com shows that free parking . But when I cme they ask for pay rm5/day for my parking. When I ask why I have to pay . They said free parking for special request . Nonsense! How I know I have to make a special request on my booking when I find that they give free parking . Girl on receptionist also no manners and not friendly.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Service
good experiance

4/10 - 별로예요

Rita

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ligging zeer goed
Kamer werd niet schoon gemaakt bij melding moest je nog 2 uurtjes wachten. Heel slecht ontbijt.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient
It was good but kind of smelly. It's like I'm staying at Indian temple. I had to use my perfume to make me comfortable

8/10 - 좋아요

SHEILA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great choice for its value
quite good n comfort

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설

4/10 - 별로예요

Thomas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Simple and cheap
A simple hotel close to the center of Kuala Lumpur. Easy to go where you want and many small local restaurants nearby if you want to try local food. The monorail was running close to the hotel so if your room face that side it can be a bit noisy when the train comes. The breakfast was only Asian style so not really what I like in the morning.

2/10 - 너무 별로예요

Jon 님, Melbourne

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The overall experience was disappointing. On the positive side, its well situated in walking distance from multiple train stations, had great Wifi I was able to stream HD movies, room size was good, general condition of rooms (at a budget room perspective) were good, AC worked well, and staff were always friendly and courteous. The problems however were plenty, out of my 8 day stay, house keeping only came *twice* and that was because I asked (had to ask for things over and over again), access card to room continually stopped working, breakfast buffet venue and food was abysmal, supplies such as toilet paper wasn't kept up, the first 3 nights I was put in a twin room when I'd ordered a king room. All pointing to a mismanaged hotel. I had to put too much effort into getting things that are just basic hotel services, I wouldn't recommend this hotel to others.

10/10 - 훌륭해요

abdulsalam 님, Nilambur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I m realy very happy to stay all things very good Thanks

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst stay in Malaysia.
Bad. Worst hotel stay that I had in Malaysia. Have cockroaches; TV without functionable remote control and noisy due near to tram track. The most unacceptable event was the front desk took my ID and Credit Card out of my sight to their main office for more than 10 minutes for the purpose on photocopying these documents for their verification purposes with my booking with Hotels.com. I am considering canceling this Credit Card to avoid possible scam transaction.
답변 제공: Shohan 님, 2016년 7월 7일
Dear Sir, Thanks for your comment. Sorry for this unwanted problem you have faced here. We will take all sorts of necessary actions for solving these issues. Take care.

2/10 - 너무 별로예요

Azz 님, Paris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Déceptions
Nous avons mis près d'une demi-heure à trouver l'hôtel en taxi. Le quartier est pas très propre, ce qui est assez rare à KL. A notre arrivée vers 23h, la personne nous a remis le mauvais badge. Première déception La chambre est grande et lumineuse, la vue donne sur des entrepôts. Dans la salle de bain nous avons trouve un cafard vivant et des cheveux dans le lavabo. Le lit est très grand mais il y a des cheveux dessus et les draps et taies d'oreilles sont plus ou moins tachés. Le personnel au guichet n'a pas fait preuve de service et d'attention.

2/10 - 너무 별로예요

Azz 님, Paris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful dirty cockroaches !!
We arrived at 11pm and immediately we wanted to leave. The room was awful and the barhroom was very dirty. The blankets and pillows looked like not being cleaned. There was rubbish and hair on the floor. Cockroaches in the barhroom and dead flies on the wall. The desk staff does not look at you when you want to talk to them. Very arrogant. The area is very dirty and may be dangerous. It is definitely the worst hotel we have stayed at in Malaysia.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ikke det beste
Det eneste positive ved dette hotellet var at sengene var myke og det var bare 10 min til nærmeste monorail-stasjon. Servicen var dårlig, frokosten var ikke inkludert (som det står at den skal være i beskrivelsen av hotellet), det var flekker på sengetøyet, badet var ikke slik som det ser ut på bildet, det var relativt mye krypdyr (kakkerlakker og maur) på rommet, hotellet er ikke spesielt billig i forhold til kvaliteten på rom og service og nabolaget var litt lugubert. Det kunne se ut som om dette tidligere har vært et sykehjem eller lignende.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Don't expect to get much sleep
This could be a very good hotel, especially for the price; clean and comfortable, close to the subway (elevated walkway if raining) and several good malls. Several local eateries or a nicer restaurant in another hotel close by. However, the website stated breakfast was included with my room rate (there is a breakfast-only restaurant), but the clerk said no. Showed her the website but was told have to talk to Expedia (my emails to Hotels.com about the breakfast were never answered). I originally stayed 3 nights, extended the booking another 7 (easier than moving); on the 4th night, the satellite tv stopped working and was never repaired. Even after I could hear guests in other rooms watching their tv, mine never started up again. Told the staff, they shrugged their shoulders and did nothing. There is also a private house across the street with a dog. On the 5th night, it started barking and continued barking day and night for the rest of my stay (all 6 remaining nights). Told the staff, nothing happened; spotted the tenants and went and talked to them (nicely), one guy told me to get lost. All in all, hotel is clean and comfy, staff friendly but service was bad, got very little sleep. Won't be staying here again.