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오요 431 호텔 드 그랜드 오차드 여행 후기

2 out of 5
오요 431 호텔 드 그랜드 오차드
81C, Jalan Medan Bunus, City Centre, Kuala Lumpur

이용 후기

6.2
평점 10 - 훌륭해요. 16개 이용 후기 중 0개" "
평점 8 - 좋아요. 16개 이용 후기 중 8개" "
평점 6 - 괜찮아요. 16개 이용 후기 중 4개" "
평점 4 - 별로예요. 16개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 16개 이용 후기 중 3개" "

6.4/10

청결 상태

7.2/10

직원 및 서비스

5.0/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

2.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
2019년 1월에 2박 숙박함
답변 제공: Ritesh 님, 2019년 1월 21일
Thanks for the positive rating, Guest! Hope to welcome you again soon :) Regards, Ritesh

8/10 - 좋아요

Murugesan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: Edward 님, 2019년 9월 15일
Glad to see that you have rated us positively, Murugesan ! Do give us more chances to delight you in the future as well. Regards, Edward

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함
답변 제공: Edward 님, 2019년 9월 8일
Sincere Apologies, We’re disappointed to see that our guest is dissatisfied with our services. However, we’d love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Edward

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like it so much
2019년 4월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 4월에 1박 숙박함

2/10 - 너무 별로예요

Hawa

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
the surrounding is terrible and not suitable for family with kids suitable for backpack
2018년 12월에 2박 숙박함
답변 제공: Ritesh 님, 2018년 12월 19일
Hi, Hawa! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :) Regards, Ritesh

8/10 - 좋아요

Aidil 님, Malaysia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
the hotel provides good accommodation. the room and the bathroom was clean and functional. location was good, easy to shop but confused with the other hotel at first.
2018년 10월에 1박 숙박함
답변 제공: Ritesh Yadav 님, 2018년 11월 16일
Hi Aidil, Thanks for applauding! The biggest joy lies in seeing our guests satisfied, for which we are working day and night. Keep posted us with your future reviews as well. Regards , Ritesh Yadav

8/10 - 좋아요

SuMae 님, Malaysia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
comfortable and good stay. no toiletries and towel. however good bed and functioning ac and wifi.
2018년 10월에 1박 숙박함
답변 제공: Ritesh Yadav 님, 2018년 11월 16일
Roger that! Thank you so much !! Your kinds words encourage us to achieve the new standard of the overall experience. Regards , Ritesh Yadav

4/10 - 별로예요

Zach 님, Petaling jaya

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Confusing
2 diff hotel with same name and same address but diff block only. Very confusing and misleading. I wanted grand orchard but booked d grand orchard instead without knowing its 2 diff hotel. End up in disappointment coz de grand orchard didnt offer same amount of comfort as the other one. Foul smell, small family room, and etc. Overall its a disappointment, except for staff who are friendly.
2018년 9월에 1박 숙박함
답변 제공: Ritesh Yadav 님, 2018년 11월 16일
Hi Zach That's really unfortunate that you didn't have that kind of experience what we are known to offer, please understand that we'd never want our guests to face such hassle. Just allow us another opportunity to delight you with a wonderful experience. Regards , Ritesh Yadav

8/10 - 좋아요

Titi 님, Kuala Lumpur

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good staff service
I stayed for only one night over the weekend. The hotel is quite difficult to locate for those even familiar to the area of Masjid India. The hotel is located at the back lane near Mydin supermarket. However the signboard of the hotel is not clear to be read from far. There is no specific parking for the hotel customer, but you can park at public parking place in front of the hotel. The area around this hotel is quite crowded with shops and food stalls. Smoking policy - I assumed guests are allowed to smoke inside the hotel room because ashtrays were provided in the hotel room. There was a non-smoking sign pasted outside the lift door on the ground floor. However i found a lot of cigarette butts on the staircase between the ground and the first floor. I am asthmatic and I can sensed that the air inside the hotel was not very good. Luckily I only stayed there for one night, if more, i might have to get treatment for having difficulty in breathing due to secondary smoke inhalation. The location of this hotel is very good as it is surrounded by shops, restaurants and places of attractions such as Masjid India, week end night market, central market, huge textile shop such as Jakel and also Petaling Street. The cleanliness inside the hotel room was adequate. However rubbish on the awnings seen outside the window Room 101 were not cleared. It looked awful. Breakfast does not come with the hotel price. But there are a lot of restaurants in the area where breakfast are served.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Hotel yg strategik
Ketika malam pertama,keadaan bilik agak tidak memuaskan kerana kurang bersih, sarung bantal berbau dan tidak diganti dan tisu toilet tidak diisi semula.walaubagaimanapun pada malam kedua setelah diminta staff hotel menukar semua sarung dan cadar dan memberi perkhidmatan yang memuaskan.kedudukan agak strategik tetapi pengunjung perlu membawa uncang teh dan gula sendiri jika mahu meminum kerana tidak disediakan.channel tv jugak tidak banyak pilihan.

6/10 - 괜찮아요

MAIDZATUL AKHMARINA NAWAR

별로예요: 청결 상태, 객실의 편안함
Ok

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

ammirull

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

SHAIFUL AZMAN 님, Kangar Perlis Malaysia

Overall ok.. but difficult to find parking place for my car.