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Reviews of Plaza Premium Lounge KLIA - Wellness Spa

3.5 out of 5
Plaza Premium Lounge KLIA - Wellness Spa
Level 2, East Zone, Satellite Building, KLIA (near Gate C21-C27), Sepang

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 46 reviews" "
Rating 8 - Good. 12 out of 46 reviews" "
Rating 6 - Okay. 15 out of 46 reviews" "
Rating 4 - Poor. 3 out of 46 reviews" "
Rating 2 - Terrible. 5 out of 46 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Rock, Portland

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was not clear how to get to this property. It was VERY difficult to get to it and find it.
Stayed 1 night in Nov 2021
Response from Alfred on Nov 18, 2021
Dear valued guest, thank you for taking time to share your valuable feedback with us. We are sorry to learn of your less than favourable experience. However, we have indicated the location on Expedia. The experience of this particular visit may have discouraged you to return to Plaza Premium Lounge but we sincerely hope for an opportunity to welcome you back in future when we will try our utmost to make your stay a more satisfactory one. Thank you.

6/10 Okay

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Alfred on Nov 27, 2020
Dear Guest, Good day to you! Thank you for your wonderful comment. Hope you enjoy your stay at our hotel. Looking forward to serve you again

8/10 Good

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a short stay.
This is a basic single bed spa room with washand basin and shower. Small but clean and perfectly suitable for a short stay. Book via Hotels. Com and you can have room for 11 hours.
Stayed 1 night in Sep 2020
Response from Alfred on Sep 23, 2020
Dear Guest, Good day to you! Thank you for your wonderful comment. Hope you enjoy your stay at our hotel. Looking forward to serve you again

6/10 Okay

Eliab

Business traveler
Liked: Cleanliness, staff & service
It's alright for an emergency overlay. Overpriced considering size and ammenities.
Stayed 1 night in Aug 2020
Response from Kitt on Sep 7, 2020
Dear Valued Guest, Thanks for staying with us and hope you have a pleasant stay with us. Thank you

10/10 Excellent

Ediyanto, Malang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got my breakfast as much as possible and for many many Times.
Stayed 1 night in Jan 2020
Response from Riko Ariffin, Reservation Officer on Feb 27, 2020
Dear Guest, Good day to you! Thank you for your wonderful comment. Hope you enjoy your stay at our hotel. Looking forward to serve you again later. Regards, Riko Ariffin Reservation Officer.

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 1 night in Jan 2020
Response from Riko Ariffin ,Reservation Officer. on Feb 27, 2020
Dear Guest, Good day to you! Thank you for your wonderful comment. Hope you enjoy your stay at our hotel. Looking forward to serve you again later. Regards, Riko Ariffin Reservation Officer.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Much better than expected. It was a single bed room and I was able to sleep well. Breakfast is provided at Plaza Premium Lounge but it had long queue just to go in...
Stayed 1 night in Nov 2019
Response from Plaza Premium Lounge - Lounge Manager on Dec 2, 2019
Dear valued guest, thank you for your great review in regard to your recent stay with Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay and we will continually improve our standards to enhance your airport experience. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

8/10 Good

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute accommodation
Malaysian Airlines cancelled my flight which resulted in a 12 hour stop over at the airport. Found Plaza Premium Longe online with a bed & shower & booked it as I was going to walk around the airport for 12 hours. I was very impressed with the room and recommend it to anyone who requires a place a long stopover to get a good rest & a shower to feel fresh for their next flight👍 It also came with a buffet breakfast in the Premium Lounge area (bonus point points for this)😎
Stayed 1 night in Nov 2019
Response from Plaza Premium Lounge - Lounge Manager on Dec 2, 2019
Dear valued guest, thank you for your great review in regard to your recent stay with Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay and we will continually improve our standards to enhance your airport experience. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room with single bed and shower in airport terminal. Very clean and comfortable. Breakfast/drinks/snacks available in the Plaza Premium Lounge itself.
Stayed 1 night in Sep 2019
Response from Plaza Premium Lounge – Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for the great review of Plaza Premium Lounge at klia2. We are very much looking forward to welcoming you back, hopefully in the near future.

2/10 Terrible

Paul, Mount Vernon, OH

Business traveler
I was not able to stay the night at this hotel as it is beyond the immigration and security at the airport. Extremely frustrated and annoyed. This had not been made clear when booking. I arrived at KLIA at 6:30pm from another city in Malaysia for a 7:10 am flight out. The airline I was flying with's counter was closed, not opening until 4:10 am and the hotel as stated was beyond immigration, etc. I was unable to get to the hotel by any other means. Extremely disappointed with Expedia, who I use regularly without any problems. Clearer information is needed.
Stayed 1 night in Oct 2019
Response from Plaza Premium Lounge - Lounge Manager on Dec 2, 2019
Dear valued guest, thank you for taking time to share your valuable feedback with us. We are sorry to learn of your less than favourable experience. However, we have indicated the location on Expedia. The experience of this particular visit may have discouraged you to return to Plaza Premium Lounge but we sincerely hope for an opportunity to welcome you back in future when we will try our utmost to make your stay a more satisfactory one. Thank you.

10/10 Excellent

Caroline

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are in transit for over 5 hours this is excellent !
Stayed 1 night in Aug 2019
Response from Plaza Premium Lounge – Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for the great review of Plaza Premium Lounge at klia2. We are very much looking forward to welcoming you back, hopefully in the near future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet. I only got a single instead of a double. Access was through the airport but I could not use it because I could not book my bag in and enter the airport departure area. I will not book again because of this. I only had one hour in the longe.
Stayed 1 night in Aug 2019
Response from Alfred on Oct 7, 2020
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019
Response from Plaza Premium Lounge - Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for the great review of Plaza Premium Lounge - Wellness Spa. We are very much looking forward to welcoming you back, hopefully in the near future.

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2019
Response from Plaza Premium Lounge – Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

4/10 Poor

Verified traveler

Liked: Cleanliness
Lack of facilities
Stayed 1 night in Jun 2019
Response from Plaza Premium Lounge – Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you for writing to us. We very sorry to learn of your less than favourable experience. Your comment on lack of facilities are also respectfully noted and an internal investigation will be conducted. We look forward to welcoming you back in the near future and we will try our utmost to make your stay more enjoyable.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just very nice & relaxing . I am planning to stay again
Stayed 1 night in Jun 2019
Response from Plaza Premium Lounge - Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for the great review of Plaza Premium Lounge - Wellness Spa. We are very much looking forward to welcoming you back, hopefully in the near future.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Slow Check-In
Suite cannot be locked. Room is inside the security area so if you are looking for a hotel outside immigration --- this is not it. Check in was super slow considering the reservation I booked is by the hour and my flight leaves in 8 hrs. Actual lounge (food etc) is also not in the same area so you have to walk to eat.
Stayed 1 night in Jun 2019
Response from Plaza Premium Lounge – Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

6/10 Okay

Kathryn

Nice but beware- the hotel is THROUGH departures
Stayed 1 night in Apr 2019
Response from Plaza Premium Lounge – Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

10/10 Excellent

STANLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Plaza Premium Lounge - Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for the great review of Plaza Premium Lounge - Wellness Spa. We are very much looking forward to welcoming you back, hopefully in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I had to wait 45 minutes to check in. The booking was not in the system. However the ladies there were polite and helpful.
Stayed 1 night in Feb 2019
Response from Plaza Premium Lounge - Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for sharing your experience at Plaza Premium Lounge - Wellness Spa. We are very much looking forward to welcoming you back, hopefully in the near future.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer service. They accomodated me as per my flight timing. Good complimentary food in Plaza Lounge. Overall very happy.
Stayed 1 night in Feb 2019
Response from Plaza Premium Lounge - Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for the great review of Plaza Premium Lounge - Wellness Spa. We are very much looking forward to welcoming you back, hopefully in the near future.

2/10 Terrible

Roger

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Be careful as there are 2 terminals !!
Don't make the mistake of booking here if you're flying air Asia. The terminal is different and NOT convenient
Response from Alfred on Oct 7, 2020
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

4/10 Poor

Jonathon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
ONLY FOR DESPERADOS IN BETWEEN FLIGHTS
NON-EXISTENT SYSTEM When I arrived, there was nobody in the reception area. When the young man came, he says he need to see the booking because their system cannot trace by name. COMFORT The "bed" was better than an old business class seat but not a flat bed. When requested, they provided a blanket which I really am not sure if it was clean. They do not have any pillows. Did not have the free massage as had to wait and it was late. I may stay there again if I am desperate on transit but only if the Sama Sama Express is full.
Response from Alfred on Oct 7, 2020
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Shoebox
Didnt know of my booking...wasnt a bed just a recliner chair in a cupboard
Response from Alfred on Oct 7, 2020
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

2/10 Terrible

Alice

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Room not available on arrival
The room wasn't available when I arrived, the spa seemed nice and the front desk staff were polite however they had no rooms despite my booking.
Response from Alfred on Oct 7, 2020
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

10/10 Excellent

Andrew, Torquay, Devon, England.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much Better than sitting in Airport Waiting Area
Purely a stop over hotel as I had a 13 hour wait for my connecting flight. Was annoyed that they had no record of my booking but luckily I had printed the top confirmation page and they honoured it. It is what it is, a small room, with a reclining chair [bed], clean modern shower and facilities and the best bit the lounge afterwards, free breakfast, cakes, coffee etc. For £20 it beats sitting in the main airport waiting areas.
Response from Alfred on Oct 7, 2020
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

6/10 Okay

lisa s

Response from Alfred on Oct 7, 2020
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

2/10 Terrible

Christopher, Sydney

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Small, cramped uncomfortable
Very unimpressed. Wanted to catch some sleep between flights but it only has a lounge chair that is worse than many business class seats.
Response from Alfred on Oct 7, 2020
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

6/10 Okay

Ian, Sydney

Liked: Cleanliness, property conditions & facilities
Good option
Great to be able to while away hours during my transit. There's also access to the lounge for food and drinks as well which is great.
Response from Alfred on Oct 7, 2020
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable overnight stay
It was perfect for staying at the airport overnight to catch a connecting flight early next morning. It was basic yet comfortable. The power shower was divine! The inclusive breakfast was also good.
Response from Alfred on Oct 7, 2020
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
轉機住宿
在航站內方便轉機
Stayed 1 night in Dec 2021
Response from Alfred on Dec 22, 2021
Dear Guest, Good day to you! Thank you for your wonderful comment. Hope you enjoy your stay at our hotel. Looking forward to serve you again

6/10 Okay

Toyohiro

Disliked: Room comfort
Stayed 1 night in Oct 2021
Response from Alfred on Nov 1, 2021
Dear Guest, Good day to you! Thank you for your wonderful comment. Hope you enjoy your stay at our hotel. Looking forward to serve you again.

8/10 Good

Hirotaka

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021
Response from Alfred on Oct 5, 2021
Dear Guest, Good day to you! Thank you for your wonderful comment. Hope you enjoy your stay at our hotel. Looking forward to serve you again

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
搭乗口に近い
搭乗口に近く、ギリギリまで滞在でき良かったです。
Stayed 1 night in Oct 2019
Response from Plaza Premium Lounge – Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for the great review of Plaza Premium Lounge at klia2. We are very much looking forward to welcoming you back, hopefully in the near future.

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2019
Response from Plaza Premium Lounge – Lounge Operations Manager on Oct 23, 2019
Thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019
Response from Plaza Premium Lounge – Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

8/10 Good

Garfield, 京都

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ほぼ総て満足した。部屋のベッドはきちんとなっており、シャワー・トイレ・洗面台もほぼ必要なものはそろっており、リンスがない程度であった。部屋は静かで、カギがかからないが問題はなかった。また、夕食と朝食、ドリンクはプレミアムラウンジでとれるので、これも良かった。ただ、時間制限の設定が10時間マックスであったのを12時間まで設定幅を広げて欲しい。
Stayed 1 night in Apr 2019
Response from Plaza Premium Lounge - Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for the great review of Plaza Premium Lounge - Wellness Spa. We are very much looking forward to welcoming you back, hopefully in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Plaza Premium Lounge - Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for the great review of Plaza Premium Lounge - Wellness Spa. We are very much looking forward to welcoming you back, hopefully in the near future.

8/10 Good

YUSUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
簡易型だけど便利！
鍵はかからない簡易型ホテルですが、数時間の宿泊にはぴったり！
Stayed 1 night in Jan 2019
Response from Plaza Premium Lounge - Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for the great review of Plaza Premium Lounge - Wellness Spa. We are very much looking forward to welcoming you back, hopefully in the near future.

6/10 Okay

KADEKY, TOKYO

Disliked: Staff & service
トランジットの時間で利用するには便利
トランジットの時間で短時間利用する際に、いつも利用している。 空港の中にあるので、外に出る必要もないので、とても楽。
Stayed 1 night in Jul 2017
Response from Plaza Premium Lounge – Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

6/10 Okay

ぴょん, 愛知

Disliked: Property conditions & facilities, room comfort
空港の制限区域内にあるプライベートスペース
サテライトビルディングにあるトランジットホテル。ホテルといっても、ベッドではなくリクライニングソファ（だけ）が置かれた3畳たらずの部屋（スペース？）が並んでいます。天井はなく壁とドアで他とは仕切られています。ドアの上下はスリットが入っていて、廊下を歩く人の様子が手に取るようにわかるだけでなく、空港のアナウンスも聞こえます。鍵はありません。6時間過ごしましたが眠れませんね(^^;)　ジャワーブースがいくつかありましたが、すべて使用中で結局入れませんでした。トイレは男女共用でひとつありました。
Response from Alfred on Oct 7, 2020
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

6/10 Okay

Verified traveler

Disliked: Room comfort
very good place
it's a good place for transit.
Response from Plaza Premium Lounge – Lounge Operations Manager on Oct 23, 2019
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

6/10 Okay

みーくん

Liked: Staff & service
Disliked: Property conditions & facilities
空港内のレストルーム
冷房がきついので、受けつけで毛布を借りた。 ドライヤーがないので髪の毛を乾かすのに時間がががった。 内側からカギがかからないので少々不安がある。 シャワーの排水口に前の人の髪の毛が多数残っていた。
Response from Alfred on Oct 7, 2020
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
入住前我已將訂單列印並出示護照,但還被要求檢視我信箱訂位確定郵件!!! 這較其它地區住宿程序不同~~
Response from Alfred on Oct 7, 2020
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

6/10 Okay

Verified traveler

Liked: Cleanliness
not too bed but not good. You just take a show that is fine.
Response from Alfred on Oct 7, 2020
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
また利用したい
19時半過ぎにチェックインし、10時間利用にしたら、チェックアウトは5時と言われた。もう8時前なんだけど、と言ったら5時半アウトにしてくれた。それ以外は問題なし。 ただエクスペディアの対応が最悪だった為に凄く高く泊まる事になり、くやしくて眠れませんでした。
Response from Alfred on Oct 7, 2020
Dear valued guest, thank you very much for your valuable feedback following your stay at Plaza Premium Lounge. Your feedback is what we rely on to continually improve out standards, and your review enabled us to know more of what our guest needs from us, so we could better meet your expectations. Thank you once again for sharing your experience with us.