Dear Guest, Salam mesra and thank you for choosing The Pearl Kuala Lumpur as your preferred accommodation provider when you were in Kuala Lumpur. We sincerely appreciate your precious time taken to share the feedback and rating us on your recent stay experience. For your kind information, our hotel is currently undergoing an enhanced revamping and upgrading renovation works, where we will be bringing guests a completely new and exciting stay and shopping experiences, very soon At The Pearl Kuala Lumpur, we practice a great hospitality culture in taking care of our valued guests while they are staying with us. Please feel free to drop us a line and let us know how we could do it differently to make it more valuable for you to welcome you back again. Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear SK, Salam mesra and thank you for choosing The Pearl Kuala Lumpur as your preferred hotel destination when you were in Kuala Lumpur, recently. We are happy that the overall impression of the recent stay experience you had with us was a pleasant one. Your very encouraging ratings will definitely be another great testimonials for all of us to strive even harder in bringing our valued guests impeccable hospitality to greater heights. Thank you once again, and we will be happy to have you back again soon. Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Yang, Salam mesra and thank you for choosing The Pearl Kuala Lumpur as your preferred hotel destination when you were in Kuala Lumpur, recently. We are overwhelmed on your review of an impressive 5-star ratings and equally delighted to know that your overall desired expectations of a stay experiences with us were duly met. Your very affirmed ratings will be another of the many positive testimonials we have had from all loyal guests just like you. Thank you once again for rating us commendably well and we would love to have you again on your next visit to Kuala Lumpur. Wishing you a wondrous 2020 New Year. Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Guest, Salam mesra and thank you for taking the time away to relate on your stay experience with us. We are saddened that your stay with us this time round was not duly met with your desired expectations and we sincerely apologize for the shortfalls that may have inconvenient you. On any occasion should a guest have brought up an issue with the guest room condition to our team instantly, a quick rectification would have been done to ensure a comfortable stay. Moving on, the housekeeping team has been strictly instructed so that such incidents do not recur. On your comments during the dining experience, the issue has been highlighted to the operation teams and actions were immediately taken to address it that same morning. The F&B team has also been reiterated to ensure service delivery meets our culture of impeccable service experience for all guests. We sincerely appreciate your sharing as we are always seeking ways to further improve the service delivery, bringing it to another level of meeting all guests' expectations. Kindly bear with us as we are currently doing enhancement and upgrading of the hotel facilities and infrastructure to bring our valued guests just like you, a totally new slumber and dining experience very soon. Thank you and we are still hopeful that you will accord us another opportunity, as you had been in the past, to serve you better. Sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Guest, Salam mesra and thank you for choosing our hotel as your preferred accommodation provider when you were in Kuala Lumpur. We appreciate your taking the time to share your review ratings on the recent stay experience. For your kind information, our hotel is currently undergoing an enhanced revamping and upgrading renovation works, where we will be bringing guests a completely new and exciting stay and shopping experiences. Please feel free to drop us a line and let us know how we could do it differently to gain your trust and make it more valuable for you on your next visit. Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Guest, Salam mesra and thank you for taking the time to share the review ratings of your recent stay when you were in our property. We are saddened that the stay experience did not meet the expectations you have desired. We would appreciate if you could kindly write in from our official website and let us know how we could do it differently to gain your trust to have you back again. For information, our hotel is already in progress on an enhanced revamping and upgrading renovation works, where we will be bringing guests a completely new and exciting stay experience soon. At The Pearl Kuala Lumpur, we strongly believe in taking care of our valued guests while they are accommodated with us and we are always working diligently to ensure that guests' expectations are seamlessly delivered. Thank you. Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Chung-Hsuan, Salam mesra and thank you for choosing The Pearl Kuala Lumpur as your preferred hotel destination when you were in Kuala Lumpur, recently. We are happy that the overall impression of the recent stay experience you had with us was a pleasant one. Your very encouraging ratings will definitely be another great testimonials for all of us to strive even harder in bringing our valued guests impeccable hospitality to greater heights. Thank you once again, and wishing you all the best in 2020! Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Guest, Salam mesra and thank you for choosing The Pearl Kuala Lumpur as your preferred accommodation provider when you were in Kuala Lumpur. We appreciate your taking time to share your feedback and rating us on the recent stay and equally happy to know that you have had a wonderful stay experience where our overall service and facilities had met your expectations. Your very wonderful way of expressing your assurance of a perfect review is a big encouragement for our teams to strive harder and to deliver greater hospitality experience to all guests. At The Pearl Kuala Lumpur, all of us strongly believe in taking care of our valued guests while they are accommodated with us and we are working diligently to ensure that guests' expectations are seamlessly met. Thank you once again for rating us commendably well and we hope to have your wondrous presence again on your next visit to Kuala Lumpur. Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Guest, Salam mesra and thank you for choosing The Pearl Kuala Lumpur as your preferred accommodation provider when you were in Kuala Lumpur city. We are glad that you have enjoyed your recent stay with us and that you have found our location to be very strategic for your travelling convenience. For your kind information, the MId-Valley Mega Mall is just about 5 minutes away by car from our hotel and on top of this, annexed within a short walk from our hotel doorstep are two shopping malls namely, the Pearl Shopping Gallery and Pearl Point Shopping Mall. Almost every basic shopping needs can be found here. Thank you and hope to have you back soon and explore more on your shopping spree around our property. Sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Miss Premila, Salam mesra from The Pearl Kuala Lumpur and our earnest appreciation to you for taking time away to share your feedback on the recent stay you had with us. We sincerely apologize for the inconveniences caused to you and not meting your desired expectations during your stay with us. However, usually if a guest had brought up the issue with our Front Desk, we would have immediately do a quick room change so that your stay will continue to be a comfortable one. As we write, all the concerns you have shared here had been rectified and solved. We are still hopeful that you will accord us another opportunity to do it differently and make your stay more valuable on your next visit with us. Kindly feel free to connect with us and let us know how we can gain your trust again to have you back. Sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Miss Premila, Salam mesra and thank you for choosing The Pearl Kuala Lumpur as your preferred accommodation provider when you were in Kuala Lumpur. We are glad that your overall stay was pleasant except for a shortfall which may not have met your desired expectation. Please accept our apology and as we write, the issue has been rectified and made good. Usually in the event where a guest had first made known of an issue with their stay experience with our Front Desk, we would have immediately done a rectification to solve the issue or a room change will be effected to ensure that guest continues to have an enjoyable stay. We thank you for bringing up this feedback and appreciate your kind efforts on sharing this for our further improvement. Thank you once again and let us know how we could do it differently to make it more valuable to gain your trust and welcome you back. Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear KA, Salam mesra and thank you for taking time to share your valuable feedback and rating us on your recent stay experience. We are thrilled to know that you had a wonderful stay and our overall service had met your expectation. Indeed, the many convenient facilities are a great preference to many a travellers coming to this locality. At The Pearl Kuala Lumpur, we strongly believe in taking care of our valued guests while they are accommodated with us and we are always working diligently to ensure that guests' expectations are duly met. Thank you once again for rating us commendably well and we will await your next wondrous presence soon. Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Ruoyan, Salam mesra and thank you for staying with us and making The Pearl Kuala Lumpur your preferred accommodation provider when you were in Kuala Lumpur. We are indeed very overwhelmed that our improved service and products had caught your kind attention. Your recognition and assurance on our hotel service delivery and the shopping facilities convenience, will be a great encouragement for our team to strive even harder to welcome you back with a much more valuable experience on your next trip. We thank you sincerely and will be awaiting your wondrous presence again, soon. Thank you Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Jason, Salam mesra and thank you for choosing The Pearl Kuala Lumpur as your preferred accommodation provider when you were in Kuala Lumpur. We are saddened that your recent stay experience's expectation was not met. All your comments and sharings have been related to the departmental leaders for improvement and amends. Usually in any occasion where a guest had on the first instance informed our Front Desk on the situation of the room, we would have immediately arranged for a room change or an upgrade for you. We believe in making up to guest's expectation and ensuring them a comfortable stay whenever they are accommodated with us. On the breakfast which you dined on, we serve mainly continental breakfast style. So breakfast items like breads, noodles, breakfast sausage, baked beans and others typical of a continental breakfast will be the norm that are served daily. Also, we do have Malaysian local breakfast items which we would encourage guests to enjoy our Malaysian hospitality where a good spread of local varieties with different cooking styles are done interchangeably on daily basis. For your kind information, The Executive Lounge is accessible daily from 11.00am till 1.00am midnight. We are still hopeful that you will accord us another opportunity to welcome you back so that we could do it differently the best we know how. Thank you. Yours sincerely, Lawrence Khoh Guest Relations Manager

Dear Valued Guest, Salam mesra and thank you for taking time to review your recent stay experience at The Pearl Kuala Lumpur. We are very glad to know that you have enjoyed your stay and the overall experience you had with us was pleasantly met. Ensuring our valued guests a comfortable stay while being accommodated with us, is very important to us as we are constantly working hard to ensure every guest is impeccably taken care of. We thank you for rating us commendably and hope to have your wondrous presence when you are in Kuala Lumpur again . Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Encik Fazli, Salam mesra and thank you for taking time to share your valuable feedback and rating us on your recent stay experience. We are thrilled to know that you had a wonderful stay and our overall service had met your expectation. Your kind words on our property and service delivery will definitely keep our teams motivated in delivering their excellent work. At The Pearl Kuala Lumpur, we strongly believe in taking care of our valued guests while they are accommodated with us and we are always working diligently to ensure that guests' expectations are duly met. Thank you once again for rating us commendably and we will await your wondrous presence soon. Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Kong Wah, Salam mesra and thank you for taking time to share your review on the recent stay with us. Your comments on areas where we did not meet your expectation, has been shared with the team to make immediate amend and improve. We would appreciate if you could share more details on how we can make it better on your dining experience and allow us a second chance to have you back with us again so that we can do differently to make your stay more valuable. Please feel free to contact me on our official website. Thank you and see you soon. Lawrence Khoh Guest Relation Manager

Dear Guest, Salam mesra and thank you for choosing The Pearl Kuala Lumpur as your preferred hotel. We appreciated your kind feedback and thank you for rating us here on this review. Taking this opportunity, we invite you to write in to us and share details on how we could further improve and let us know where we could do differently the next time you are housed with us again so that we could make it better and more valuable for you. Looking forward to hearing from you. Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur lawrence@pearl.com.my

Dear Tuong Ngie, Salam mesra and thank you for taking time to share with us on the recent stay you had at The Pearl Kuala Lumpur. We are happy to know that your stay experience had been good. Taking care of our valued guests while they are staying with us is very important for all of us at The Pearl Kuala Lumpur and we are always working hard to ensure that guests' expectations are duly met. Thank you once again for rating us commendably and we hope that you will accord us another opportunity to welcome you back again. Sincerely, Lawrence Khoh Guest Relation Manager The Pearl Kuala Lumpur

Dear Ken, Salam mesra and thank you for taking time to pen down your feedback on the recent stay you had at The Pearl Kuala Lumpur. We are happy to know that your overall stay experience had been very pleasant and our service delivery and products had met your expectation. Taking care of our valued guests while they are staying with us is very important for all of us at The Pearl Kuala Lumpur. Also, we constantly work hard to ensure that guests' expectations are duly met. We thank you for rating us commendably well and we hope that we can play host to you again really soon. Lawrence Khoh Guest Relation Manager The Pearl Kuala Lumpur

Dear Guest, Salam mesra and thank you for taking time to review your recent stay at The Pearl Kuala Lumpur. We are glad that you have chosen our hotel as your preferred accommodation when in Kuala Lumpur. We would love to have you back again soon. Thank you Lawrence Khoh Guest Relation Manager

Dear Foo , Salam mesra and thank you for taking time to share your review on the recent stay you had with us. We regret and apologize for falling short of your expectations during your recent stay with us. Usually, at any instance when a guest made known of an issue to the Front Desk, we would have immediately assisted the guest with a room change so as to ensure a seamless and comfortable stay. However, all your feedback has been shared with the team who are constantly seeking better ways to improve and enhance every stay experience of valued guests like yourself. We sincerely hope that you will accord us another opportunity to be of service to you and regain your trust in The Pearl Kuala Lumpur. Thank you Lawrence Khoh Guest Relation Manager

Dear Kong Wah, Salam mesra and thank you for taking time to share your reviews and rating us here on Expedia.com We are happy that you have chosen The Pearl Kuala Lumpur as your preferred accommodation when in Kuala Lumpur. Thank you once again and we would love to have you coming back again soon. Lawrence Khoh Guest Relation Manager

Dear Tan, Salam mesra and thank you for choosing us as your preferred hotel when in Kuala Lumpur. We do apologize for the slight inconvenience but as the property also houses a shopping mall and offices where the carpark is also frequented by shoppers and tenants as well during peak hours. Thank you

Dear Annie, Salam Mesra and thank you for taking time to review your recent stay with us at The Pearl Kuala Lumpur. We are very happy to know that your overall stay experience was a pleasant and enjoyable one. We hope to have you coming back again soon. Thank you. Lawrence Khoh Guest Relation Manager

Salam Mesra and thank you for your feedback and review on your recent stay with us. We are indeed very happy to know that you had enjoyed your stay at The Pearl Kuala Lumpur. We hope to have you coming back again soon. Thank you once again. Lawrence Khoh Guest Relation Manager

Salam Mesra Jonathan and thank you for choosing us as your preferred accommodation when in Kuala Lumpur. We are happy to know that you had rated us 3 stars but do write to us on our official website and let us know how we can do it differently the next time to make your stay with us a better one. Thank you Lawrence Khoh Guest Relation Manager

Dear Valued Guest, Salam Mesra and thank you for choosing us as your preferred accommodation when in Kuala Lumpur. We are happy to know that you had rated us 3 stars but do write to us on our official website and let us know how we can do it differently the next time to make your stay with us a better one. Thank you Lawrence Khoh Guest Relation Manager

Dear Kah Fye, Thank you for taking time to share your feedback with us here, and appreciated your good review of your stay experience. Your commendable sharing on our amenities will be reflected with our team to ensure the service delivery will be further improved. Thank you once again and we hope to have you with us very soon. Good day and see you !

We apologise for the inconvenience caused. We would have changed the room the instant a guest made known of an issue with the room with us immediately. However, do leave us with more details on you stay, so that we will make sure your next stay experience with us will improve. Thank you for your feedback.

Thank you Premila. It's great to hear that you had a great stay experience with us. We hope to have you back again, soon.

Hi Lee On, Thank you for rating us 4 stars. Your reviews are important to us and do let us know how we can measure up to meet your expectations when you next stay with us. Hope to have you with us soon. Thank you

Hi Bonny, Thank you for sharing your feedback with us. We appreciate you taking time to share the shortfalls you've faced when staying with us and all your comments have been shared with the team to make amends and rectifications. We look forward to having you back with us soon and give us another chance to serve you better.

Dear Huslan, thank you for relating your stay experience with us and we sincerely apologise for not having met your expectation. Usually, if a guest had requested that the specially requested amenities be placed in the room for a longer period of time for further usage, our housekeeping will not remove them. As the hotel property is sharing with the shopping mall on the basement parking, and operated by a third party entity, all parking charges are clearly stipulated on large signages upon guests driving in. Hotel guests will get a special rate of RM3 per entry when guest bring along the ticket to be validated at FRONT DESK, before making payment upon exit from the premises. Your suggestion to waive the parking charges for hotel guest has been shared with the senior management for consideration. Once again, thank you for having chosen The Pearl Kuala Lumpur as your accommodation while in Kuala Lumpur.

Dear Wee Hua, Thank you for your feedback and suggestions. We have made known on the issue you raised to the Management to make improvement. Also, for your info. the hotel do provide a service of a carry along individual WIFI router with dedicated usage on a RM50 rental a day. Do check with our Front Desk should you need this service upon check-in on your next stay with us. Thank you