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조디악 골든 팰리스 호텔 여행 후기

2.5 out of 5
조디악 골든 팰리스 호텔
16 Jalan Bukit Bintang, Kuala Lumpur

이용 후기

6.4
평점 10 - 훌륭해요. 106개 이용 후기 중 47개" "
평점 8 - 좋아요. 106개 이용 후기 중 5개" "
평점 6 - 괜찮아요. 106개 이용 후기 중 8개" "
평점 4 - 별로예요. 106개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 106개 이용 후기 중 31개" "

6.4/10

청결 상태

6.8/10

직원 및 서비스

6.4/10

숙박 시설 상태 및 시설

이용 후기

4/10 - 별로예요

Taejong

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치는 좋지만 싸고 그 값을 하는 호텔
딱 그 가격만큼입니다. 잘 생각해보고 결정하세요. 위치는 정말 좋습니다.
답변 제공: Management 님, 2017년 6월 28일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

6/10 - 괜찮아요

Taejong

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
싼 이유가 있습니다. 위치는 좋습니다.
딱 그 가격만큼 합니다. 너무 저렴합니다. 잘 생각해보고 가세욬ㅋㅋ
답변 제공: Management 님, 2017년 6월 28일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

4/10 - 별로예요

mj 님, kk

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
지도상위치도 다르고
지도상위치도 다르고 호텔 찾는데 엄청힘들었습니다 거기에 건물자제 냄새도 좀나고 습하고 와이파이도 안잘 안되고 잠만 자야될듯합니다
답변 제공: HOTEL MANAGEMENT 님, 2016년 2월 20일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
경유하면서 들릴 곳이라 씻기만하면 되서 가장 싼 방을 골랐더니 알고보니 공용화장실이더라구요.. 그래서 50링깃을 더 주고 방에 화장실이 있는 걸로 업그레이드 했는데 화장실이며 침대며 정말 더러워요. 머리카락도 많고 .. 직원은 엄청 친절하셔요. 오죽하면 에어컨때문에 추웠는데도 이불안덮고 베개도 안베고 잣어요 ㅠ 위치는 부킷빈탕 야시장이랑 가까워서 좋지만 시설은 정말 비추에요 ㅠ
답변 제공: Hotel Management 님, 2016년 2월 7일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

ASHWIN

별로예요: 직원 및 서비스
They'd gone out of business, days before !
This hotel is closed!!! Out of business!!!!! You should update your website. I was lucky that a person on the street directed me to this nearby hotel... I feel I deserve a refund for my frustration, even though the management accommodated me in another hotel that they have nearby.
2018년 2월에 3박 숙박함

2/10 - 너무 별로예요

csb 님, Budapest

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Es war unbeschreiblich...
Als wir ankamen, der Rezeptionist wusste nicht mal, dass wir eine Reservierung haben. Naja nach 15 Min durften ins Zimmer rein. Ich kann es leider nicht beschreiben, was wir gesehen haben. War alles schmutzig die Wände waren verschmiert. Im Badezimmer sah katastrophal aus. So zurück zur Rezeption...paar Minuten später, hat er uns ein neues Zimmer gegeben. Das sah etwas besser aus, es war schon echt spät, deswegen haben da übernachtet. Am nächsten Tag haben wir ausgeheckt und uns ein anderes Hotel gesucht. Ich muss ehrlich sagen, so was haben wir noch nie gesehen und erlebt.. nie wieder!!!!!!
2017년 12월에 3박 숙박함

2/10 - 너무 별로예요

P

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everywhere was very dirty.
I turn up to the hotel. The hotel was unexceptable. It was too dirty. Everywhere and toilet was very dirty. The air conditioning wasn’t in the working order broken and dirty. The worst part is the door no lock that can lock it from inside. As a women I don’t feel safe to stay at the hotel and had walk out.
2017년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great first visit to KL!
The experience was amazing, close to train station and easy to get around.. no airport shuttle service but they do have cars you can take to the airport for very low price!!
2017년 9월에 1박 숙박함
답변 제공: Management 님, 2017년 10월 21일
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent value hotel located
Good hotel in the perfect location in the heart bukit bintang room was clean and comfortable
2017년 9월에 1박 숙박함
답변 제공: Management 님, 2017년 10월 21일
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 9월에 1박 숙박함
답변 제공: Management 님, 2017년 11월 6일
Thanks

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was closed.
The hotel was closed and I had to find another one.
2017년 9월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel in great location
Good hotel with amazing location. Friendly staff and good room service
2017년 7월에 1박 숙박함
답변 제공: Management 님, 2017년 8월 21일
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean n tidy
5 minutes walk from everything you want to do in bukit bintang. Great location..
2017년 7월에 1박 숙박함
답변 제공: Management 님, 2017년 8월 21일
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient
Check-in was relatively fast. Got a spacious corner room.Sadly the aircond in this room wasn't cooling properly. Called reception and they immediately switched us to another room which was slightly smaller but reasonably spacious. Had a good night's sleep after that.
2017년 8월에 1박 숙박함
답변 제공: Management 님, 2017년 8월 21일
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

2/10 - 너무 별로예요

Kean Yueh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible and worse hotel
Terrible hotel that I have ever stay before. - Receptionist took me 30 mins on check in progress where there is no others in the lobby. - they given me first room where I only discovered their aircond was spoiled and I requested change another room - changing room progress took me another 25~30mins - second room given, aircond was function but the bed was dirty with black spot on it. totally not hygiene at all. The TV has a very bad signal which they put blame on the TV contractor and TV connector was loosen where you need to push it back else your TV will not function. - Towel provided was stained with dirt which is total not acceptable ( I would rather they don't provide towel in the room instead of making me more frustrated) - HOTEL.com should put some responsibility on showing the rating in search page which I think this deserved 1.0 points. -HOTEL.com should also filter those bad hotel after so many negative feedback about this hotel.
2017년 7월에 1박 숙박함
답변 제공: Management 님, 2017년 8월 5일
first time reported. rest 90% guest are happy staying with us. thanks for your feed back.

2/10 - 너무 별로예요

Lee

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 2박 숙박함
답변 제공: Management 님, 2017년 7월 12일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

Masa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
うるさい・汚い・せまい・寝れない
一週間の予定で予約しましたが、一泊しただけで、次の日に別のホテルを探して出てきました。正直、一晩過ごすのも苦痛でした。かびくさく、せまい、だけならまだしも、防音と書いていたのに期待したのですが、隣がレストランで深夜の２時まで営業しているらしく、とにかくうるさかったです。夜中の２時や３時でも、フロントが客室とフロントの間のドアを開けて私用の電話なのか、べちゃくちゃしゃべってうるさかったです。隣の部屋も夕方にカラオケをしてうるさかったです。もちろん、エクスペディアに電話をしたり、ホテルに聞きましたが、返金などはありませんでした。寝るだけなら、ということすらもできず、次の日は疲れてぐったりしてました。周りは、夜は売春婦が多いので、家族連れにはおすすめできません。昼でもそれらしき女性はいました。
답변 제공: HOTEL MANAGEMENT 님, 2017년 6월 28일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

4/10 - 별로예요

SA 님, capetown

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Stairs needs to be cleaned
The stairs seems like it has never been cleaned. Use a vacuume cleaner to clean the carpet on stairs. Shower knob is too small. No hot water. Heater wasn't working.
답변 제공: HOTEL MANAGEMENT 님, 2017년 6월 28일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Não foi boa. A cama era bem desconfortavel e não estava limpa quando chegamos. A reserva não estava pronta e tivemos que esperar mais de 20min para acesar ao quarto.
답변 제공: HOTEL MANAGEMENT 님, 2017년 4월 21일
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
VERY VERY VERY BAD HOTEL!!!!
Very very very dirty hotel. Not worth it as what i paid. Very good location for eat and shop BUT a lot of prostitution surrounding there!!!
답변 제공: HOTEL MANAGEMENT 님, 2017년 4월 18일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
最高の立地と残念なレセプションと残念なホテル
今までで泊まったホテルで1番最悪なところでした。 レセプションの男の人が友達とずっとテレビ電話をしていてチェックインをさせてもらえず、途中チェックインしたいということを伝えると手であっちに行けのようなことをされ睨まれました。その後20分ほど、他の宿泊予定者の方々と待ちやっとチェックインできるかと思ったら今来たばかりの人を先に対応し我々は文句を言ったが相手にしてもらえず、チェックイン自体もわざとやっているのかってほどものすごい時間をかけられてイライラしました。部屋も窓なしかつタバコの匂いで重苦しい空気でした。立地はアロー通りのすぐ横にありショッピングモールもご飯どころもすぐ近くにあるという最高な環境だけにすごく残念です。もう2度と泊まることはないと思います。
답변 제공: Management 님, 2017년 4월 18일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

Amz 님, London

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Read this first! DON'T STAY HERE!
I'm going to keep this short and snappy as I can go on for a while! The ONLY thing good about this hotel was its prime location near many restaurants and shopping centres. I stayed in room 102. Requested a room with a window. Got a room with NO window. The bed sheet and duvet cover were not washed. They were sprayed with fabric freshener and the bed sheets was full of sweat stains. Part of the duvet cover was chewed by some rodent. Floor is an absolute filth. Don't walk bare foot. Shower was okay but water was not hot enough. Tap and Sink were filthy and was obviously not cleaned before we checked in. No housekeeping during my 10 nights stay. We had to ask for new towels and loo roll etc which we then had to collect from reception. Used towels were then piled up in the room. As there was no housekeeping the trash bin in the room was overfilled. Breakfast is served in another hotel about 100m down the road and the only thing they serve is Indian Poratha and Omelette, EVERYDAY. We only had breakfast twice. Breakfast starts at 9:30am by which time my tours already started so was unable to have breakfast on a few of the days. The staff were okay. There are rats in the ceiling. I don't know how big they are but I'm guessing they are huge as one fell on the ceiling and it made a loud thump as though someone fell over in the room above. I initially thought that until I heard the rats run and scrape it's claws at night. EWW! You get what you paid for but this is not it!
답변 제공: MANAGEMENT 님, 2017년 3월 20일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

Bart 님, Perth, Australia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will not come back there!
Ever present smell of cigarettes; Rooms and bathrooms are in desperate need of new paint, new furniture and carpet. No fridge inside, nor any other available. TV, aircon and water heater work somehow, but better you can find on nearest verge collection. Certainly don't expect any toiletries. Pros I could find in a room: bed and sheets were ok; besides location is good
답변 제공: MANAGEMENT 님, 2017년 3월 20일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

Sophie

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Really dirty
Might want to consider another hotel - it's so dirty there, I mean filthy. Only good thing is the very nice guy at the reception.
답변 제공: MANAGEMENT 님, 2017년 3월 20일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

ho

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible and terrible place
This is a terrible hotel, booked 4 nights for a family room. The room consists of 1 queen and 1 single bed, only can move side-way in-between. No table, has only a small stool, about 1 sq. foot, to be share with a family of 3. TV cannot received premium channels, complaints to front desk, no use, promise to fix, but never do. Air-con cannot be control, have to set at 16 degree C. Breakfast is bad as well, only 3 choices to choose from. Housekeeping is terrible too. No soundproof room, but its stated in web page, very noisy during the night. No coffee or tea in the common area, only a water dispenser. We decided to move out after 2 night stays at this terrible hotel. This place should not be call a hotel. I advise all fellow travelers, stay away from this hotel.
답변 제공: General Manager 님, 2017년 1월 4일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
답변 제공: General Manager 님, 2017년 1월 8일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible, dirty, unsafe
DO NOT STAY HERE! Pictures of rooms and room descriptions are highly misleading. The most glaring example: room description said "overlooking the city", but I got a room with no window at all, though that was the least of my problems with this place: - Pretty much everything in the tiny, windowless room was stained and dirty (floors, walls, bedding, etc.). Sheets and blankets seemed to have not been changed and washed in a very long time. - Room smelled of cigarette smoke. - The hotel is located in a red light district and felt very unsafe. It goes without saying that this place does not deserve a rating of 4.0. The fact that 4- and 5-star-reviews that call this place clean, comfortable, or even luxurious (?!) tend to be posted in clusters on the same dates (e.g. Oct 16, Sep 21) should have made me suspicious, but unfortunately, I failed to notice that before booking.
What you see and read is NOT what you get
답변 제공: MANAGEMENT 님, 2017년 11월 7일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

Muhammad aiman

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pengurusan hotel yang teruk, not value for money, saya tidak mensyorkan anda menginap disini. Keadaan bilik yang kotor. Tv pun rosak..hotel yang paling teruk saya diami..
답변 제공: General Manager 님, 2017년 1월 8일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

Garrett

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Didn't have reservation, cigarette burns in sheets
We booked late at night and when we showed up the hotel said they didn't have our booking. They stated that the room we'd booked wasn't available and offered us to stay in a lower rate room for the price we booked at. Because it was late, we accepted, however when we got to the room it was abysmal: cigarette burns in the sheets, mold and mildew everywhere and very tiny. We left immediately and went to a hotel a block away.
답변 제공: General Manager 님, 2017년 1월 4일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

Ka Wai

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
差勁的旅館！
差勁 不值得光顧！
답변 제공: General Manager 님, 2017년 1월 13일
Dear, Thank you for your review. I have taken note of your feedback and have shared with our team for improvements. Hope to welcome you back in future for a better experience.

2/10 - 너무 별로예요

JEFF

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a good choice
This is by far the nastiest place I have ever stayed. I am a budget traveler and have booked rooms for less than 5 usd that outclassed this place. The only good thing I can think of was getting to meet some really good people who were displaced and had to live there. It is a refugee camp/brothel the rooms don't lock the bathrooms don't drain, toilet paper is a commodity not available to guests. The only way this place could be any nastier is to acquire livestock!! I have never given a bad review before simply rated them as I saw them but this places review deserved a bit more attention. If your booked here try to cancel.
답변 제공: General Manager 님, 2017년 1월 4일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

Jeff 님, New Zealand

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
What a dump.
Noisy old dump. Cheap ain't always best. Firstly got issued a room that hadn't been cleaned since the last guests. So got "upgraded" to another crappy room. TV didn't work and no hot water. Especially got to hate the street band that played under our window every night. They were as bad as the hotel itself. Actually, to be fair, the staff were pleasant and the location is pretty good but there has to be better hotels than this one in the area. I suggest you look for them.
답변 제공: MANAGEMENT 님, 2017년 1월 4일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
not satisfied with the environment, room condition and price
답변 제공: MANAGEMENT 님, 2017년 1월 4일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

10/10 - 훌륭해요

FARYAL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place in KL
The staff were great with my toddler, always helped with luggage/buggy and anything else as I came and went each day. The room was cleaned well every day - and staff were happy to assist me if I needed further instructions in the hotel. The location is good and you can always get a taxi from outside on a daily basis. The facilities are good -
답변 제공: General Manager 님, 2016년 9월 26일
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent but still needs to improve to make best
The room are well kept and the bathroom is beautiful. Friendly staffs and the hotel is strategically located at the heart of KL where everything is easily accessible by foot.
답변 제공: HOTEL MANAGEMENT 님, 2016년 9월 24일
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

8/10 - 좋아요

Fausal 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good and peace room. Excellence
superb location, in the heart of bukit bintang. Very near to the main hot spot. room big enough, comfortable
답변 제공: HOTEL MANAGEMENT 님, 2016년 9월 24일
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

2/10 - 너무 별로예요

Rene

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel I've ever stayed in! Do not book
Prior to our stay at this hotel we had backpacked around India and Sri Lanka so were familiar with what budget accommodation should offer. However this hotel was way below the minimum standard. To start with check out took a very, very long time with an incompetent receptionist. We then went to the room we had been allocated which was supposed to be nonsmoking but stank of smoke. We asked to be moved and were allocated another nonsmoking room which also smelt of smoke but as it was not as bad as the other one we begrudgingly accepted it. When we asked why both non smoking room had ash trays in we were told that people like to smoke in their room so they just let them therefore I would guess that all rooms are smokey. All hotel staff were unhelpful and rude, when we pointed out that we were unhappy this tended to be met with a smirk or smile rather than an apology. The hotel had groups of men hanging around the lobby area most of the time, it was really noisy with people coming and going at all hours with no sign of the sound proofing or the tea and coffee facilities advertised. The shower also did not work properly, the water just spluttered and trickled out of the shower head. Breakfast was also awful, it is not served at this hotel but another one down the road. When we entered the restaurant the tables were still dirty from the night before and we were told that they had no coffee, no fruit and no butter for the toast, they didn't even have a butter knife!
답변 제공: General Manager 님, 2017년 1월 4일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

4/10 - 별로예요

Samarth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was untidy, smelled cigarette, dirty bed and shower. Overall, I would not recommend this or stay here again. The only good thing about it- location, right in the heart.
답변 제공: General Manager 님, 2017년 1월 13일
Dear, Thank you for your review. I have taken note of your feedback and have shared with our team for improvements. Hope to welcome you back in future for a better experience.

6/10 - 괜찮아요

SYAQIRA

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good location, everything within walking distance
Overall not too bad although they MESSED UP with our room the first night and the air con was not working. The following 2 nights was better in terms of room condition. However, had to ask for the tv control. Can get a bit noisy at night. Location was good.
답변 제공: General Manager 님, 2016년 9월 17일
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

2/10 - 너무 별로예요

Jia Zun

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cheap price! For obvious reason.
For this price, there is always better options nearby. Our room is dirty, noisy, stain on the pillow and towel, broken television remote, half working bathroom and smelly room. If you want to get yourself frustrated for your trip, get this hotel!
답변 제공: General Manager 님, 2017년 1월 4일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

Bad experience for the stay in this hotel 님, location ok just in the Bukit Bintang in front Federal Hotel.

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Worst Hotel In My Life
Very bad experience which is very dirty, uncomfortable, and the people walking around in the hotel without control their volumn the hold night. And also just the hotel outside, there is a local live band Singing outside every night. This will be my first and also the last to stay in this hotel.
답변 제공: General Manager 님, 2017년 1월 4일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 9월 17일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

10/10 - 훌륭해요

Pang 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly staff. good location
Very helpful and friendly reception. Near Bukit Bintang and Jalan Alor with many food and nightlife options.
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 - 훌륭해요

betsi 님, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service, Great hotel
Location and friendly, professional staff. I had a late evening departure and facilities to shower and change were offered without asking.
답변 제공: Management 님, 2016년 7월 25일
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 - 훌륭해요

maria 님, Melbourne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location Great Price
Have stayed at ZODIAC HOTEL many times now. It is by far the best value for money hotel in Bukit Bintang area. 2 great location and rooms are exceptionally clean and spacious. Would recommend to anyone.
답변 제공: Management 님, 2016년 7월 25일
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

4/10 - 별로예요

Calvin 님, SG

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing considering rating of 3.8
It's apparently part of a cluster of 4 hotels & there's bad communication between staff: I can accept prehistoric methods of updating each other via email of current day's confirmed bookings but it seems mine wasn't captured for the hotel I'm staying at & staff needs to confirm with someone via phone regarding my booking, causing concerns that could've been avoided. Staff was not listening at all & made me repeat my name at least 5 X within 15 mins. Finally, he managed to confirm my bookings & asked me to sit & wait while he continued talking to staff taking over him how to settle my booking internally. God I reached at 9:45pm & was exhausted & still needed to wait for them to sort their internal issues out before settling my bookings? Room was poorly maintained: bathroom door was rotting, droplets of dried paint was found in the room, card for aircon was missing, cable tv signal was atrocious. Wifi was hopeless.
답변 제공: HOTEL MANAGEMENT 님, 2016년 6월 11일
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

8/10 - 좋아요

Pang 님, Singapore

좋아요: 직원 및 서비스
Affordable hotel near Bukit Bintang
Good location, friendly staff. Skip the hotel breakfast, breakfast is served in their sister hotel down the road... Better off looking for local food off the streets.
답변 제공: HOTEL MANAGEMENT 님, 2016년 6월 11일
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 - 훌륭해요

BAHRI 님, Saudi Arabia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't miss
I liked every thing location, stuff, style, beds so clean it's just a perfect.
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 - 훌륭해요

MIMI SANTIAGO 님, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A lovely night at this hotel, I'd stuy next time
Location, the staffs are very friendly, The facilities are perfect. I'd love to stuy again at this hotel
답변 제공: HOTEL MANAGEMENT 님, 2016년 6월 11일
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 - 훌륭해요

WAKAR 님, United Arab Emirates

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel with friendly staff! The location
The staff were super-helpful and very friendly. The concierge arranged an excellent trip for me to Taman Negara. It has a beautiful infiniti lobby and eating place which was nice at the end of the day. Excellent location...couldn't be more central than that. Will stay there again for sure
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.