Thank you very much for taking your time to share your feedback for your recent stay at Mitsui Garden Kumamoto.We are very glad to read that you enjoyed our convenient location and our hotel hospitality.At the same time we are so delighted to receive your compliments about hospitality of our staff. Our efforts will continue to go into providing our guests with the warmest care as they enjoy their time in our hotel. We are looking forward to you visiting us again. Mitsui Garden Hotel Kumamoto
10/10 - 훌륭해요
Jaekyung
2023년 7월 28일
Jaekyung
2023년 7월에 1박 숙박함
답변 제공: Front Manager 님, 2023년 7월 30일
Thank you very much for taking your time to share your feedback for your recent stay at Mitsui Garden Kumamoto.We are very glad to read that you enjoyed our convenient location and our hotel hospitality.At the same time we are so delighted to receive your compliments about hospitality of our staff,but our efforts will continue to go into providing our guests with the warmest care as they enjoy their time in our hotel. We are looking forward to you visiting us again. Mitsui Garden Hotel Kumamoto
10/10 - 훌륭해요
Kiun
가족 여행
2023년 7월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
청결한 호텔이었습니다. 그리고 구마모토성에서 멀지 않아 걸어갈만합니다.
Kiun
2023년 6월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 7월 24일
Thank you for your stay at Mitsui Garden Hotel Kumamoto. And we appreciate your precious comment. We hope you had enjoyed trip in Japan.We are very glad to read that you enjoyed our convenient location and our hotel hospitality.We are glad that you were satisfied with our hotel. We hope to see you again in the near future. Mitsui Garden Hotel Kumamoto Front Office Manager
Dear Sir / Madam,
Thank you for staying with us and for your kind review and recommendation.
Appreciate your valuable feedback.
Thank you once again for your review and for your patronage and
we are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
Front Manager
2/10 - 너무 별로예요
실제 이용하신 고객
가족 여행
2019년 9월 23일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
항공 운항취소로 환불요청을 하였으나 유일하게 처리가 안된 호텔입니다.
어쩔수 없는 상황일 경우 처리해 주어야한다고 생각되는데 실망입니다.
실제 이용하신 고객
2019년 9월에 1박 숙박함
답변 제공: Front Manager 님, 2020년 3월 1일
ear Sir / Madam,
Thank you for staying with us and for your kind review and recommendation.
Appreciate your valuable feedback.
And Sorry for the late reply.
If you make a reservation with a non-refundable plan, the plan is non-refundable in any case except disaster. All responsibilities are based on the customer's plan. The hotel does not have the right to change or cancel the reservation according to the rules of the applicable plan, so EXPEDIA has all the authority.
I hope you can understand with the contents explained above. Sorry for not helping.
We are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
Front Manager
10/10 - 훌륭해요
ILHUN
2019년 8월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ILHUN
2019년 8월에 1박 숙박함
답변 제공: Front Office Manager 님, 2019년 8월 24일
Thank you for your stay at Mitsui Garden Hotel kumamoto and sharing your evaluation.
We are pleased to hear that you were satisfied our service.
We are proud to get a good score from you.
Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel kumamoto once again.
Mitsui Garden Hotel Kumamoto
Front Office Manager
10/10 - 훌륭해요
HEETAE
2019년 7월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
청결
침실 청결하고 편안했습니다.
HEETAE
2019년 7월에 2박 숙박함
답변 제공: Front Manager 님, 2020년 5월 8일
Dear Sir / Madam,
Thank you for staying with us and your kind review and recommendation.
We appreciate your valuable feedback.
We are looking forward to your visit again in near future.
In the end, we are sorry for the late reply.
Mitsui Garden Hotel Kumamoto
10/10 - 훌륭해요
실제 이용하신 고객
2019년 6월 21일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치,객실,서비스 모두 만족스러웠습니다.
실제 이용하신 고객
2019년 6월에 2박 숙박함
답변 제공: Front Office Manager 님, 2019년 7월 28일
Thank you for your stay at Mitsui Garden Hotel kumamoto and sharing your evaluation.
We are pleased to hear that you were satisfied our service.
We are proud to get a good score from you.
Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel kumamoto once again.
Mitsui Garden Hotel Kumamoto
Front Office Manager
10/10 - 훌륭해요
실제 이용하신 고객
가족 여행
2019년 5월 22일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
위치도 교통센터랑 아케이드 상가에서 신호등 하나 거리라 가까워서 좋구요 쿠마몬방 너무 귀엽고 넓직해서 너무 좋았어요~ 직원분들도 엄청 친절하시고 엄마모시고 간 여행인데 대박 만족하고 왔어요. 담에 또 구마모토 가게되면 또 묵을려구요~^^
실제 이용하신 고객
2019년 5월에 2박 숙박함
답변 제공: Front Manager 님, 2020년 5월 8일
Dear Sir / Madam,
Thank you for staying with us and your kind review and recommendation.
We appreciate your valuable feedback.
We are looking forward to your visit again in near future.
In the end, we are sorry for the late reply.
Mitsui Garden Hotel Kumamoto
8/10 - 좋아요
HYEON
2019년 5월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
저렴한 방이라 좁긴 했지만, 조식도 좋고, 청소상태도 좋았습니다.
HYEON
2019년 5월에 3박 숙박함
답변 제공: Front Manager 님, 2020년 5월 8일
Dear Sir / Madam,
Thank you for staying with us and your kind review and recommendation.
We appreciate your valuable feedback.
We are looking forward to your visit again in near future.
In the end, we are sorry for the late reply.
Mitsui Garden Hotel Kumamoto
8/10 - 좋아요
실제 이용하신 고객
연인과의 여행
2019년 5월 14일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
버스터미널이 가깝고 상점가도 가까워서 다니기 편했어요
조식도 깔끔하고 맛있었어요 방은 좀 작지만 깨끗하고 청소 상태도 좋았어요 하지만 방에 물은 없어요
실제 이용하신 고객
2019년 5월에 2박 숙박함
답변 제공: Front Manager 님, 2020년 5월 8일
Dear Sir / Madam,
Thank you for staying with us and your kind review and recommendation.
We appreciate your valuable feedback.
We are looking forward to your visit again in near future.
We are glad to hear that you were satisfied with our convenient location which is one of our selling points.
In the end, we are sorry for the late reply.
Mitsui Garden Hotel Kumamoto
10/10 - 훌륭해요
MOONSEOK
2019년 4월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
MOONSEOK
2019년 4월에 2박 숙박함
답변 제공: Front Manager 님, 2019년 5월 4일
Dear Sir / Madam,
Thank you for staying with us and for your kind review and recommendation.
Appreciate your valuable feedback.
Thank you once again for your review and for your patronage and
we are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
Front Manager
10/10 - 훌륭해요
실제 이용하신 고객
2019년 1월 28일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
교통 센터와 구마모토 성에서 가까워서 교통이 편리하며 많은 여행객들이 이용하지만 시설이 매우 깨끗하고 편리하였다. 구마몬과 사진을 찍을 수 있어서 재미있었고, 특히 조식이 깔끔하고 다양해서 마음에 들었다.
실제 이용하신 고객
2019년 1월에 1박 숙박함
답변 제공: Front Manager 님, 2019년 2월 8일
Dear Sir / Madam
Thank you for your stay at Mitsui Garden Hotel Kumamoto and taking the time to provide the review for your recent stay.
We are truly delighted to read that you enjoyed our convenient location and take pictures with Kumamon.
Our breakfast buffet combines western and Japanese healthy dishes. Our breakfast buffet also serves our guests very delicious food items of Kumamoto for their good start of the lovely day.
Your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.
Mitsui Garden Hotel Kumamoto
10/10 - 훌륭해요
Jonghyoun
2019년 1월 6일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Jonghyoun
2018년 12월에 1박 숙박함
답변 제공: Front Manager 님, 2019년 1월 10일
Dear Sir / Madam,
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us.
and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
Front Manager
10/10 - 훌륭해요
실제 이용하신 고객
2018년 12월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2018년 12월에 1박 숙박함
답변 제공: Front Manager 님, 2018년 12월 16일
Thank you for staying with us and for your kind review and recommendation.
Appreciate your valuable feedback.
Thank you once again for your review and for your patronage and
we are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
Front Manager
10/10 - 훌륭해요
NANHEE
2018년 11월 6일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
짧은 후쿠오카 여행
하카타역과 너무 가까워서 찾아오기 너무 좋구 쇼핑.식사.교통 불편한게 하나도 없습니다.
호텔두 이만하면 완전 만족입니다.
NANHEE
2018년 10월에 2박 숙박함
답변 제공: Front Manager 님, 2018년 11월 12일
Dear Sir / Madam,
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us.
and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
Front Manager
10/10 - 훌륭해요
실제 이용하신 고객
2018년 11월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
깨끗하고 세련된 호텔. 시내 접근성도 좋고 주변도 조용함. 방은 좁은 편입니다. 가격대비 만족입니다.
실제 이용하신 고객
2018년 10월에 3박 숙박함
답변 제공: Front Manager 님, 2018년 11월 1일
Dear Sir / Madam,
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us.
and appreciate your valuable feedback on our rooms and amenities as well as our services.
We have been trying all our best to provide excellent service to every customer who visit here in happily with comfortable stay.
Your valuable feedback is highly valued by us and is very important for the hotel to keep improving our service quality.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
Front Manager
10/10 - 훌륭해요
실제 이용하신 고객
2018년 10월 28일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
방이 비교적 넓고, 다운타운 근처라 돌아다니기 좋았음
실제 이용하신 고객
2018년 10월에 1박 숙박함
답변 제공: Front Manager 님, 2018년 10월 29일
Dear Sir / Madam,
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us.
and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
Front Manager
10/10 - 훌륭해요
실제 이용하신 고객
2018년 9월 28일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 조용하다.
구마모토 번화가에서 약간 거리가 있긴 하지만 못 걸어갈 정도는 아니다.
무료로 사용할 수 있는 휴대폰을 주는 것도 마음에 들고 스탭들도 친절하다.
방도 깨끗하고 매우 조용하다.
창밖의 뷰가 좋지 않은 것은 단점..
실제 이용하신 고객
2018년 9월에 1박 숙박함
답변 제공: Front Manager 님, 2018년 10월 1일
Dear Sir / Madam,
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us,
and appreciate your valuable feedback on our rooms and amenities as well as our services.
We have been trying all our best to provide excellent service to every customer who visit here in happily with comfortable stay.
Your valuable feedback is highly valued by us and is very important for the hotel to keep improving our service quality.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
8/10 - 좋아요
hyunmin
2018년 8월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
hyunmin
2018년 7월에 1박 숙박함
답변 제공: Front Manager 님, 2018년 8월 18일
Thank you for staying with us and for your kind review and recommendation.
Appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
Front Manager
10/10 - 훌륭해요
junkyu 님, korea
2018년 8월 2일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
중심에서 가까워요
괜찮아요 너무너무좋아요
다시 이용하고싶어요
다음에도 갈께요
다른분들도 맗이 이용하세요
교통도 가까워요
또 구마모토 가고싶어요
junkyu
2018년 6월에 2박 숙박함
답변 제공: Front Manager 님, 2018년 8월 3일
Dear Sir / Madam,
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us,
and appreciate your valuable feedback on our rooms and amenities as well as our services.
We have been trying all our best to provide excellent service to every customer who visit here in happily with comfortable stay.
Your valuable feedback is highly valued by us and is very important for the hotel to keep improving our service quality.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
6/10 - 괜찮아요
실제 이용하신 고객
2018년 7월 25일
좋아요: 청결 상태
그냥 그래요
냉장고가 전혀 시원하지 않아서 가장 불편했구요, 아이 동반 손님에 대해 싫어하는 내색을 프론트 직원이나 조식 식단 직원 모두에게 느꼈습니다. 가족 단위로 많이 찾는 호텔이라고 알고 있었는데 가족여행으로는 추천하고 싶지 않네요.
실제 이용하신 고객
2018년 7월에 2박 숙박함
답변 제공: Front Manager 님, 2018년 7월 27일
Dear Sir / Madam
We sincerely apologies about some problem issue relating to our services providing which was not reached your expectation.
We have been trying all our best to provide excellent service to every customer who visit here in happily with comfortable stay.
Your valuable feedback is highly valued by us and is very important for the hotel to keep improving our service quality.
Many thanks for your kindly understanding in this case and accept our apologies,
hopefully, we could service you again in the next shortly future and you will see how improvement we are.
Mitsui Garden Hotel Kumamoto
10/10 - 훌륭해요
실제 이용하신 고객
2018년 7월 10일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
접근성 좋고, 깨끗하고 친절합니다!
가라시마초 역에서 굉장히 가깝습니다,
청결하고 직원분들이 굉장히 친절합니다!
다음에 또 이용할 예정입니다!
실제 이용하신 고객
2018년 7월에 2박 숙박함
답변 제공: Front Manager 님, 2018년 7월 11일
Dear Sir / Madam,
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us:
and appreciate your valuable feedback on our rooms and amenities as well as our services.
We have been trying all our best to provide excellent service to every customer who visit here in happily with comfortable stay. Your valuable feedback is highly valued by us and is very important for the hotel to keep improving our service quality.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
Front Manager
8/10 - 좋아요
DONGSEOG
2018년 6월 28일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DONGSEOG
2018년 4월에 2박 숙박함
답변 제공: Front Manager 님, 2018년 6월 30일
Thank you for staying with us and for your kind review and recommendation.
Appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
Front Manager
10/10 - 훌륭해요
sophia 님, korea
2018년 6월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치 청결 친절 다 만족!
위치는 우선 쿠마모토 교통센터와 가깝고 다운타운과도 가까워서 좋음. 로비에 쿠마몬이 있어서 기념사진을 찍을 수 있었고 직원들이 영어가 가능하고 다 친절했음! 시설도 전반적으로 깨끗하고 묵었던 방이 이코노미 더블이라 조금 좁았지만 둘이서 지내기에 나쁘지 않았음. 어메니티들도 만족! 다시 쿠마모토에 간다면 여기서 또 묵고싶음.
sophia
2018년 5월에 4박 숙박함
답변 제공: Front Manager 님, 2018년 6월 11일
Dear Sir / Madam,
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us.
We have been trying all our best to provide excellent service to every customer who visit here in happily with comfortable stay.
Your valuable feedback is highly valued by us and is very important for the hotel to keep improving our service quality.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
Front Manager
10/10 - 훌륭해요
Johny 님, Busan
2018년 5월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 친절한 호텔. 팁없음
Clean hotel,kind staffs, No tip
구마모토 성, 시내로 연결되는 노면전차 정류장, 아케이드상가 거리 가 모두 도보로 가능.
호텔 좋아요. 추천!
In walking distance to Kumamoto castle, Tram stop to connect downtown, Arcade shopping street. So good. I recommand this hotel.
Johny
2018년 4월에 2박 숙박함
답변 제공: Front Manager 님, 2018년 5월 12일
Dear Sir / Madam,
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us:
and appreciate your valuable feedback on our rooms and amenities as well as our services.
We have been trying all our best to provide excellent service to every customer who visit here in happily with comfortable stay. Your valuable feedback is highly valued by us and is very important for the hotel to keep improving our service quality.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
Front Manager
10/10 - 훌륭해요
GYEONGHWA
2018년 5월 6일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족합니다!
호텔 위치도 좋고 직원들도 굉장히 친절하여 기분좋게 묵을 수 있었습니다! 호텔에서 만든 맛집 지도도 있어서 식사때 도움이 되었습니다.
GYEONGHWA
답변 제공: Front Manager 님, 2018년 5월 6일
Dear Sir / Madam,
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us,
and appreciate your valuable feedback on our rooms and amenities as well as our services.
We have been trying all our best to provide excellent service to every customer who visit here in happily with comfortable stay.
Your valuable feedback is highly valued by us and is very important for the hotel to keep improving our service quality.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.
Mitsui Garden Hotel Kumamoto
Front Manager
Thank you very much for staying at Mitsui Garden Hotel Kumamoto and for reading and taking the time to post your comments regarding our hotel.Words of praise from all of you are our greatest encouragement.We are glad that you were satisfied with our service. We hope to see you again in the near future.Mitsui Garden Hotel KumamotoFront Office Manager
Thank you very much for taking your time to share your feedback for your recent stay at Mitsui Garden Kumamoto.We are very happy that you enjoyed your stay in Kumamoto.We are glad that you were satisfied with our service. We hope to see you again in the near future.Mitsui Garden Hotel Kumamoto
It's a nice and clean hotel in heart of Kumamoto. Just few minutes walk to the castle and some nearby attractions. Staff was extremely friendly and helpful through check-in & check-out. Hotel is very clean & tidy all around. Rooms are not spacious but similar to any hotel in main cities in Japan, it's reasonable.
Lawrence
2024년 1월에 2박 숙박함
답변 제공: Mitsui Garden Hotel Kumamoto Front Manager 님, 2024년 1월 22일
Thank you for taking time to share your rating for your stay at Mitsui Garden Hotel Kumamoto.We are pleased to know that you were satisfied with our service.We will continue our efforts to provide the best service.We look forward to welcoming you to Kumamoto again in the near future.