Dear Mr. SangMo, First of all, we would like to take this opportunity to thank you for choosing our hotel to be your home away from home. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. For the inconvenience caused to you, I am sorry. The satisfaction of our guests is a priority and we have updated your profile to make sure your room will be located in quite area. We look forward to welcome you back soon. Sincerely Yours, Maged Gubr

Dear Kwan, We would like to thank you for choosing Moevenpick Hotel & Resort Al Bida’a to be your home in Kuwait. We are extremely happy to know that you enjoyed your stay with us, as it is our main priority to make every guest feel welcomed and comfortable. We are also glad to know that our services were up to your satisfaction and we look forward to welcome you back soon. Best Regards, Maged Gubr

Dear our valuable guest, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back.Best regards, General Manager - Mohamed Ibrahim

Dear Alam, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

Dear Mohamed, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad to hear you enjoyed your stay with us and that you found our facilities to your satisfaction. We do have one of the best locations in Kuwait in the heart of the city, with direct access to the beach and in close proximity from key locations, including Kuwait City and the biggest malls in Kuwait. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

Dear Dalal, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

Dear Hesham, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back.Best regards, General Manager - Mohamed Ibrahim

Dear Mohammad, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to serving you again hopefully very soon.Sincerely,General Manager - Mohamed Ibrahim

Dear Kevin, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Dear Mr. Rashid,We want to thank you for rating our hotel and we always look forward to welcome you back again.Best Regards,Front Office Manager - Ayman Fouad

Dear Mrs.Malika El Boussouni,Many thanks for sharing your Rating about your stay at the Mövenpick Hotel & Resort Al Bida’a. It seems that we failed at meeting your expectations and we are very sorry about this, appreciate if you can share more details about your stay and rating

Dear FIRAS,Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

Dear Yasar, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

Dear Hussein Ibrahim, Many thanks for sharing your feedback about your stay at the Mövenpick Hotel & Resort Al Bida’a. It seems that we failed at meeting your expectations and we are very sorry about this. Please be assured that we constantly strive to achieve only the highest levels of quality, service and hospitality and I truly regret that we fell short of our goals. We hope to welcome you again in our hotel to have a second chance to show you the quality of our services. Kind Regards,General Manager - Mohamed Ibrahim

Dear Ehab, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment "nice quite clean and hospitality is very good" is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

Dear Olga, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hote. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

Dear Abdulaziz, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

Dear Paolo, Thank you for your rating. We are looking forward to serve you again hopefully very soon.Sincerely,General Manager - Mohamed Ibrahim

Dear Mr. Meteb,Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad to hear you enjoyed your stay with us and that you found our facilities to your satisfaction. We do have one of the best locations in Kuwait in the heart of the city, with direct access to the beach and in close proximity from key locations, including Kuwait City and the biggest malls in Kuwait. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

Dear Maha, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

Dear Maha, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

Dear MOHAMMED, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

Dear Mohammad,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

Dear peter , Thank you for your rating. We are looking forward to serve you again hopefully very soon. Sincerely, General Manager - Mohamed Ibrahim

Dear ABDUL HAFEEZ, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

Dear Rene , We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

Dear Mohammedو Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

Dear Eman, Many thanks for your positive feedback further to your stay with us here at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

Dear Hamad , Many thanks for your positive feedback further to your stay with us here at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

Dear David, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

Dear Husam, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad to hear you enjoyed your stay with us and that you found our facilities to your satisfaction. We do have one of the best locations in Kuwait in the heart of the city, with direct access to the beach and in close proximity from key locations, including Kuwait City and the biggest malls in Kuwait. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

Dear Faisal, Thank you for your rating. We are looking forward to serve you again hopefully very soon. Sincerely, General Manager - Mohamed Ibrahim

Dear Andrew, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

Dear MESHAL, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

Dear our valuable guest, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned departments whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back. Best regards, General Manager - Mohamed Ibrahim

Dear Mohamed, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back. Regards Mohamed Ibrahim General Manager

Dear Adel, We want to thank you for rating our hotel and we always look forward to welcome you back again. Best Regards, General Manager - Mohamed Ibrahim

Dear Mr. Fahad It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best regards, General Manager - Mohamed Ibrahim

Dear Valued Customer, First of all, I would like to sincerely apologize for any behaviors that may have caused any bad feelings to your girlfriend. I would also like to inform you that we are a global company that is not subject to such behavior, and the evidence for that is that we have more than 23 nationalities around the world are working in the resort from different colors, religions and beliefs, and they are working in a perfect harmony. The resort is subject to internal laws and policies that prohibit unmarried individuals from staying in a hotel even if he/she resides in the state, and this is how most, if not all, hotels in Kuwait have been put in place. Any exception, it is necessary to take the approval from the duty manager to assess the situation in a way that does not harm the reputation of the hotel and not because of a religion, color or belief. One last time, kindly accept my apology, with sincere thanks and appreciation. Ayman Fouad Front Office Manager

Dear Fatemah, Thank you for your rating. We are looking forward to serve you again hopefully very soon. Sincerely, General Manager - Mohamed Ibrahim

السيد عبدالله المحترم، نود أن نشكركم على أخذ وقتكم الثمين لإخبارنا عن تجربتكم. ونود أن نعلمكم بأننا نتخذ قيمة تعليقاتكم بعين الاعتبار، كما أننا نشكركم على هذه الملاحظة التي من شأنها أن تساعدنا على تحسين خدماتنا وتجنب مواقف مماثلة في زيارتكم التالية أو مع ضيوفنا عموما. نحن دائما نتطلع الى الترحيب بكم مرة اخرى الى فندق ومنتجع البدع، وأؤكد لكم أننا لن ندخر جهدا لجعل إقامتكم معنا تجربة أكثر متعة ولا تنسى. شكرا ولكم أطيب التحيات والتقدير والإحترام، المدير العام محمد ابراهيم

Dear Mr. Osamah, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back. Best regards, General Manager - Mohamed Ibrahim

Dear osamah, Thank you for taking the time to share your review. We hope to welcome you back to our hotel very soon. Best Regards, General Manager - Mohamed Ibrahim

Dear MUSTAFA, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

Dear Fahad, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice "Amazing" is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim