6/10 - 괜찮아요
실제 이용하신 고객
2017년 7월 3일
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Need to service the apartment everyday.
실제 이용하신 고객
2017년 6월에 2박 숙박함
이용 후기
3.4
표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 3개 이용 후기 중 0개" "
10 - 훌륭해요
0
평점 8 - 좋아요. 3개 이용 후기 중 0개" "
8 - 좋아요
0
평점 6 - 괜찮아요. 3개 이용 후기 중 1개" "
6 - 괜찮아요
1
평점 4 - 별로예요. 3개 이용 후기 중 0개" "
4 - 별로예요
0
평점 2 - 너무 별로예요. 3개 이용 후기 중 2개" "
2 - 너무 별로예요
2
4.0/10
청결 상태
4.0/10
직원 및 서비스
4.8/10
숙박 시설 상태 및 시설
이용 후기
2/10 - 너무 별로예요
실제 이용하신 고객
2017년 3월 29일
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Great view but such bad management.
Very disappointed. No communication from FutureBound. Emailed 5 days before we arrive and asked about the Jacuzzi specifically and was advised all good. Arrived - nothing worked and it was so dirty. We phoned and was advised it has not been working - why did no one advise us as we paid for the bigger apartment specifically for this reason and I questioned it!? We were told someone will come out that day still but no one came, no one phoned back. The braai's bottom was so broken the ash fell through on the tiles. Some condiments will also me a nice touch such as sugar/salf/ braai casserole. There was no parking at all even though advised this is included. No one answered emergency phone about check out etc. I emailed on 22 March already with feedback and queering our deposit.. still no feedback it is 29 March - email sent twice again since that. NO one even bothers to make an effort to just reply to you. I WILL BE VERY CAREFUL in booking this. It is the most amazing apartment and the view is incredible .. it has so much potential and being in travel myself, I would have loved to sent all my clients to you as I really loved the view and apartment is great for family and all my business clients but the management is so unbelievably poor and the service is just shocking. We got to check in earlier then expected which was great - I appreciate that but the rest was just downhill from there. Please can someone advise on our refund of our deposit as well. Thank you!
실제 이용하신 고객
2/10 - 너무 별로예요
Richard
2017년 1월 17일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid if possible!
We stayed at the Point Waterfront 3 nights. Normally every stay through hotels.com is exactly as it appears and is always top quality, unfortunately this was not the case here. The apartment was dirty, there was broken cupboards, a green hot tub, nobody to meet us and show us where to park, so my car was clamped, the windows were loose, the patio doors wouldn't lock, the shower leaked so we had to use towels to mop up and nobody came to replace them. There was an inventory in place for the whole apartment which we were supposed to sign for and leave a deposit to cover, however the majority of the items were missing, such as glasses. There was supposed to be tea and coffee in the room, but none was left, batteries in tv remotes were dead, there was nails sticking out of one of the broken kitchen units, lights in one room flashed and in another room did not switch on at all. No wifi either. Overall it was thoroughly disappointing. I contacted the management team and the chairman who had left a welcome letter, but nobody replied to my emails and despite me calling a number of times, the management team did not come out to the apartment to see what my issues were. There were 3 parking spaces, all occupied by the apartment owner. The lack of any willingness to see why I was complaining just compounded the overall poor feeling towards the place. Zero service, dirty apartment, thoroughly disappointing.