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로얄 팜 호텔 여행 후기

4 out of 5
로얄 팜 호텔
8 Palm Boulevard, New Town Centre, Umhlanga, KwaZulu-Natal

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 262개 이용 후기 중 117개" "
평점 8 - 좋아요. 262개 이용 후기 중 89개" "
평점 6 - 괜찮아요. 262개 이용 후기 중 30개" "
평점 4 - 별로예요. 262개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 262개 이용 후기 중 9개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Coreen 님, Dundee

연인과의 여행
Neat and tidy friendly staff! situated right at gateway mall easy access to restaurants and shopping! after all a pleasant stay thank you 😊
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Nirvana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

MJ

2023년 11월에 1박 숙박함

8/10 - 좋아요

Stan

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

nkosinathi

2023년 8월에 2박 숙박함
답변 제공: Royal Palm Hotel 님, 2023년 9월 7일
Dear NkosinathiMany thanks for your time taken and positive rating. We do hope to welcome you back to the Royal Palm soon again.Kind Regards,Team Royal Palm

10/10 - 훌륭해요

Roith

2023년 8월에 1박 숙박함
답변 제공: Royal Palm Hotel 님, 2023년 9월 7일
Dear RoithMany thanks for your time taken and positive rating. We do hope to welcome you back to the Royal Palm soon again.Kind Regards,Team Royal Palm

8/10 - 좋아요

Suleiman

2023년 8월에 3박 숙박함

2/10 - 너무 별로예요

EMT

2023년 7월에 4박 숙박함

8/10 - 좋아요

Helmut

좋아요: 청결 상태, 숙박 시설 상태 및 시설
.
2023년 7월에 2박 숙박함
답변 제공: Royal Palm Hotel 님, 2023년 9월 7일
Dear HelmutMany thanks for your time taken and positive rating. We do hope to welcome you back to the Royal Palm soon again.Kind Regards,Team Royal Palm

10/10 - 훌륭해요

Roith

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

MRJF

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Location in Umhlanga for business
Great location and a good hotel with free parking! A short drive to the beaches and other tourist attractions with good shopping just across the boulevard.
2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Gustav 님, Walker

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Being here before just a excellent place home from home
2023년 5월에 2박 숙박함

8/10 - 좋아요

Tanusha

2023년 5월에 4박 숙박함

8/10 - 좋아요

JOEY

2023년 3월에 2박 숙박함

6/10 - 괜찮아요

Panayotis

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
In a good area lots to do opposite a shopping mall but the hotel is tied needs to be revamped. AIRCON not working T.V. not working cycling coming down. But great location.
2023년 3월에 4박 숙박함
답변 제공: GM and Team 님, 2023년 3월 20일
Dear PanayotisMany thanks for taking the time to complete our survey, your feedback & time taken are most appreciated.Please accept our apologies for the shortcomings and condition of the rooms which were not up to standard - we will action and address where possible.RegardsTeam Royal Palm

10/10 - 훌륭해요

Mohale

2023년 2월에 2박 숙박함
답변 제공: GM and Team 님, 2023년 3월 20일
Dear MohaleMany thanks for taking the time to complete our survey, your feedback & time taken are most appreciated.I assure you we will share your scoring with the team, as it will only service to motivate us to deliver the service you received to all our guests.RegardsTeam Royal Palm

10/10 - 훌륭해요

Melissa

2023년 2월에 5박 숙박함
답변 제공: GM and Team 님, 2023년 3월 20일
Dear MelissaMany thanks for taking the time to complete our survey, your feedback & time taken are most appreciated.I assure you we will share your scoring with the team, as it will only service to motivate us to deliver the service you received to all our guests.RegardsTeam Royal Palm

10/10 - 훌륭해요

Rubin

2023년 2월에 2박 숙박함
답변 제공: GM and Team 님, 2023년 3월 20일
Dear RubinMany thanks for taking the time to complete our survey, your feedback & time taken are most appreciated.I assure you we will share your scoring with the team, as it will only service to motivate us to deliver the service you received to all our guests.RegardsTeam Royal Palm

10/10 - 훌륭해요

Sinethemba

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함
답변 제공: GM and Team 님, 2023년 3월 20일
Dear SinethembaMany thanks for taking the time to complete our survey, your feedback & time taken are most appreciated.I assure you we will share your scoring with the team, as it will only service to motivate us to deliver the service you received to all our guests.RegardsTeam Royal Palm

10/10 - 훌륭해요

Nonhle

2023년 1월에 1박 숙박함
답변 제공: GM and Team 님, 2023년 3월 20일
Dear NonhleMany thanks for taking the time to complete our survey, your feedback & time taken are most appreciated.I assure you we will share your scoring with the team, as it will only service to motivate us to deliver the service you received to all our guests.RegardsTeam Royal Palm

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Gustav Du 님, Walker

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
More than what I expected will book it anytime really can recommend this place

2/10 - 너무 별로예요

Muhammed

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Damp and musty smell. AC not working. Stay away
At check-in we were not informed about breakfast or any other details. The room smelt damp and musty. The AC in the bedroom did not work. I called reception twice and was promised twice that someone would come to fix it. This did not happen. Durban during December is extremely hot and humid, so this was an extremely uncomfortable stay. We could not sleep comfortably at night. In the morning I called to request a late checkout. This was due to us not having slept well at night, and my 2 year old daughter could not wake up in the morning. I requested 2 hours and was promptly told they could not give it to me. Keep in mind I am a Gold Rewards member. I was told I could get an hour extra, until 11AM. However, reception called me at 10:30AM telling me I had passed the deadline. The breakfast was really bad! Cold pancakes, stale pastries, no fresh fried eggs offered, and bread not of a great quality. Terrible, terrible coffee! I could not drink it. I will never stay here again, and I would never recommend anyone else to stay here.
2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

Mohamed

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible Rooms !!
Absolutely terrible rooms, filthy, smelling rooms. Needs urgent revamp, painting, new furniture, lighting, etc. Dirty curtains, lampholders, lamp shades, filthy carpets, etc. Noisy airconditioning, taps need fixing or replacement. Will not stay here again, be careful.
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Zarina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Hotel fabulous rooms
The executive room in this hotel is as good as that you would find in a 5* hotel. Exceptional layout and decor. The hotel is across the street from Gateway Mall. Excellent location. This hotel is underrated and deserves to be a 5* fabulous
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

R

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing accomodation Thank you
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Dumo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was nice 👌
2022년 12월에 4박 숙박함

10/10 - 훌륭해요

Varsha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing staff and a great stay. Neat and well presented
2022년 12월에 1박 숙박함

4/10 - 별로예요

Rafique

가족 여행
2022년 12월에 3박 숙박함

10/10 - 훌륭해요

Kumarie

2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Stefan

출장 여행
별로예요: 숙박 시설 상태 및 시설
My Hotel Room had multiple defects,Safe was faulty,Bath Tub was loosing water,Door Lock was malfunctioning. Room was invested with coackroaches
2022년 11월에 2박 숙박함

8/10 - 좋아요

Ian A

출장 여행
좋아요: 청결 상태, 객실의 편안함
The location of the hotel is good and this is the third time I have stayed there. The rooms are really spacious and the bedroom can be closed off leaving a separate lounge providing privacy for business meetings. The one gripe is a charge for a cappuccino at breakfast notwithstanding the fact that I was booked on a bed and breakfast option. Very disappointing
2022년 10월에 2박 숙박함

8/10 - 좋아요

Vasuthdaven

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 4박 숙박함

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함

6/10 - 괜찮아요

Jezane

2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Welex

2022년 8월에 2박 숙박함

4/10 - 별로예요

Nazmeera

좋아요: 직원 및 서비스, 객실의 편안함
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Ashish

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Woman Scream and Church Music
An extremely disappointing stay. Where do I start? The woman screaming for her dear life at 2am. The charge of R50 for 2 Wine glasses and a mention of how lucky we received Ice without being charged! (To be fair we were not charged at checkout). The Sunday morning wake up call from Banging music and vibrations on the windows and doors which sounded like a Church congregation but which I am unsure of. The taps that spray water everywhere on the counter in the bathroom. The clogged shower and finally the rock hard mattress which left me with a sore back. I have been to the Royal Palm on several occasions before Covid and can honestly state that this is NO LONGER a 4 star establishment. Better to stay at home.
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

MR

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was excellent and staff amazing
2022년 6월에 2박 숙박함

6/10 - 괜찮아요

Naeem

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A royal treat
The rooms are comfortable and spacious.The only problem is the aircons do not work properly and in dbn you have to have a working aircon.That was the only discomfort.
2022년 3월에 2박 숙박함

10/10 - 훌륭해요

Thamsanqa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

RAVINDREN

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

M SIDDIQQI A A

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 3월에 1박 숙박함

6/10 - 괜찮아요

John

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Hotel decor is somewhat dated. Had issues with my room lock on arrival which took some hours to resolve.
2022년 2월에 3박 숙박함

4/10 - 별로예요

Muhammed

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
WEEKEND STAY
Hi i have been staying for years at this hotel ,location is excellent price is in line with new AND upgraded hotels but ROYAL PALM STAYS the same they really need to invest and try upgrade the aesthetics of the place ,rooms ,carpets, oil the sliding doors , put handles on shower walls for the elderly to get in easily, noise was really bad , security and staff make a huge noise through the night and early morning cant sleep. Freedom the concierge was brilliant , paint the place like seriously and give me a free night when done cause i hardly slept and i will give my feedback after the Reno is done until then i will be using other hotel sin the vicinity like Hilton legacy and premier hotel , whre i have stayed recently
2022년 1월에 1박 숙박함
답변 제공: GM and Team 님, 2022년 1월 31일
Thank You for your feedback, as you may or may not know, the world was affected by a global pandemic, which had a massive strain on the the global economy, one of the worst hit sectors was that of Hotels and hospitality, your inference on an upgrade is not unnoticed and does need attention, unfortunately we are not in a position to do so just yet. On another note, neither the Hilton or the Premier have been in operation for long, yes they are brand new hotels with new and modern finishes, however, they are not close to Gateway, nor do they have the size rooms we have, guaranteed, also they are more expensive than us. Watch our social media for updates when the upgrade is done, feel free to vist us then, Kind Regards The Management Team

4/10 - 별로예요

RISHIBASHNEE VANIE

별로예요: 직원 및 서비스
A disappointing stay overall, uncomfortable pillows, aircon not working, soaking arpets
2021년 12월에 3박 숙박함
답변 제공: GM and Team 님, 2022년 1월 31일
Our Sincere apologies, this is not a true reflection of what our property can deliver, We will resolve the issues you have described and ensure they are rectified going forwards Regards The Management Team

10/10 - 훌륭해요

Sipho

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함
답변 제공: GM 님, 2021년 12월 28일
Thank you for the great feedback, Regards the management team

4/10 - 별로예요

Uzair

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 12월에 3박 숙박함
답변 제공: GM 님, 2021년 12월 28일
DEar Uzair, we did not meet with your expectation and apologize for any inconvenience, Regards The Management Team

6/10 - 괜찮아요

Juan

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The training in your hotel is forgotten, sometimes land of nobody. Supervision isn't there You are lucky or getting guest for your location , but not for good service. Wake up!
2021년 12월에 2박 숙박함
답변 제공: GM 님, 2021년 12월 28일
Dear Juan Thank you for the advice, We are sorry you fel this way, we will definitely improve going forwards Thank you and Regards The Management Team

2/10 - 너무 별로예요

KUMESHINI

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 4박 숙박함