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Reviews of Matsui Bekkan Hanakanzashi

4 out of 5
Matsui Bekkan Hanakanzashi
Rokkaku Takakura Higashiiru, Nakagyo-ku, Kyoto, Kyoto

Reviews

9.4

Exceptional

Rating 10 - Excellent. 176 out of 253 reviews" "
Rating 8 - Good. 65 out of 253 reviews" "
Rating 6 - Okay. 11 out of 253 reviews" "
Rating 4 - Poor. 0 out of 253 reviews" "
Rating 2 - Terrible. 1 out of 253 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ethelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff , comfortable futons, excellent breakfast and convenient location within walking distance to Nishiki market. Warm communal baths were great after a long day of walking. They even polished our shoes on arrival !
Stayed 2 nights in Mar 2024

10/10 Excellent

Ninad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here. Staff was very polite and helpful. 5/5 overall
Stayed 1 night in Mar 2024

10/10 Excellent

Osdila

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night at this hotel for the Japanese experience and it was amazing. Booked with breakfast and dinner included. The food was spectacular and as a true Ryokan they offered hot baths for guests to relax in. The staff was very friendly and helpful. Would definitely recommend this experience.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Haley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Matsui Bekkan. Rooms were clean and spacious. Staff could not have been more friendly or helpful. Breakfast every morning was a feast. We would highly recommend this hotel for folks looking for a foreigner-friendly traditional Japanese experience!
Stayed 2 nights in Feb 2024

8/10 Good

Devin

Traveled with partner
Liked: Staff & service, property conditions & facilities
Property described as ryokan but was not as immersive or tranquil as I was hoping for. Breakfast was traditional and ok. Dinner might have been better as it was served in-room but we unfortunately did not get that included. Room amenities were nice. Although the property was a little dated, it was clean and well maintained. Do not book if you’re not a fan of “big lights”. Iykyk. Service was superb, everyone very friendly and accommodating.
Stayed 1 night in Feb 2024

10/10 Excellent

Jibraan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Ryokan experience

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service Loved the culture
Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very excellent and hospitable, ryokan was beautiful, and meals were well prepared and delicious. Small details were very thoughtful and appreciated.
Stayed 1 night in Jul 2023

10/10 Excellent

Jeffrey S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing! It was very traditional Japanese but also fully modern! The atmosphere was amazing, very peaceful and welcoming. LOVED the authentic room with tatami mats and robes. It was very spacious and comfortable. The hosts were very welcoming and friendly. I loved the traditional tea provided upon arrival. The included breakfast was delicious! Loved having use of the Sento in the basement. That felt amazing after walking all over Kyoto! Perfect, central location as well. Easy access to the train station, or for walking to the city center. Ubers and taxis were very easy to find as well.
Stayed 2 nights in Aug 2023

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was incredible! An awesome place to experience a traditional Japanese inn experience. Food was excellent for both breakfast and dinner, and the staff was super accommodating and made sure we were well taken care of - our stay was rainy, but they went out of their way to ensure we had umbrellas and helped us dry out our shoes after a wet day of sightseeing. Amazing hospitality and would gladly stay here again.
Stayed 2 nights in Apr 2023

10/10 Excellent

Henri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well priced ryokan experience in town centre run by extraordinary kind staff
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food, good service!
It was an awesome experience to stay at this hotel and their food is so tasty.
Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Stayed 3 nights in Apr 2023

10/10 Excellent

Virgilia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Very clean and staff is very nice and helpful. The breakfast and dinner were also amazing
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic Japanese gem
Unique experience and lovely property on the heart of Kyoto. Despite speaking virtually no Japanese, communication with the staff was easy and they were super accommodating.
Stayed 2 nights in Mar 2023

10/10 Excellent

Eva

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible memorable experience with great service
Everything about our stay was incredible, we truly loved the experience and it will be a treasured memory. The service was excellent, it was wonderfully traditional while being very friendly, welcoming, and comfortable. The breakfast was delicious and the rooms were well appointed.
Stayed 3 nights in Mar 2023

10/10 Excellent

Cindy

Traveled with family
Liked: Staff & service, property conditions & facilities
The stay at the Bekkan was amazing. The service was superb, the location was convenient to local restaurants and attractions (but far enough that it is quiet), and the room was clean and comfortable. We thoroughly enjoyed our time there and would not hesitate for another stay when we return to Kyoto!
Stayed 3 nights in Mar 2023

10/10 Excellent

Bernard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience at this Ryokan hotel. The staff were very warm, helpful & welcoming.
Stayed 1 night in Mar 2023

10/10 Excellent

lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The BEST!!
Absolutely LOVED this place!!! The whole staff was friendly and accommodating. I was with my 90 yr old mom and they were so nice to her. If you are looking for a Japanese experience with rooms and food, this is it. Had breakfast and dinner there- breakfast is not a buffet, but a lot of different items to keep you full for the day. The dinner included seasonal items and was delicious!! It is also close to shopping and touristy areas. Will definitely stay there again!!!!
Stayed 3 nights in Jan 2023

8/10 Good

Kenneth F C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ryokan closed due to Boiler
It was disappointing that I am not able to stay there and they move me another Ryokan.
Stayed 1 night in Aug 2020

8/10 Good

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HappyGuest
Very pleasant. Good service, very friendly staff and clean room. The only problem we had is communication - staff’s English is very limited and there is no English channel on TV.
Stayed 3 nights in Mar 2020

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real a Japanese experience
A great place to immersed yourself to Japanese culture and hospitality. It is clean, breakfast was excellent, typical Japanese breakfast, the beds were comfortable, and thank you for the parting gifts.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The staff are what make this property special. They went out of their way to make us comfortable and feel welcome. Great people, property and location. I would definitely stay here again. Rooms are well appointed with everything you might need.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their hospitality was exceptional and cannot be beat. This is the best experience I've had at a foreign accommodation, a perfect balance between remaining cultural but still welcoming to foreigners. The location is really close to nishiki market and some of the best shopping and dining in Kyoto. We were also able to get to Fushimi inari by karasuma oike and Jr nara line which was a life saver because it was raining and there were no cabs at 7am.
Stayed 2 nights in Feb 2020

10/10 Excellent

Hwee Tong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Arshad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kyoto Experience
It was a nice short stay with just a couple of nights. I do however feel that the rooms are pricey and a bit of a walk (10-15 minutes) from main road and attractions. Noise was also evident from other rooms. The room was however spacious and staff very courteous and experienced the Japanese hospitality first hand. If I were to however take a second trip, I would choose another ryokan closer to Gion.
Stayed 2 nights in Dec 2019

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Candace, Modesto,CA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the language barrier, the staff was incredibly hospitable and very warm/kind. Little gestures and greetings, welcome drink, small gifts and smiles made this property very welcoming. Great Onsen and location to walk for meals and shopping.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice ryokan in the heart of Kyoto. Well located with respect to Nijo Castle, the market, and other attractions. Staff are very friendly and the kaiseki meals are excellent. I would definitely recommend this place.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
the staff was great. we were greeted with tea and cookies while we were wanting for our room to be ready. it was helpful that some of the staff were able to speak some english
Stayed 1 night in Oct 2019

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best Ryokan in Kyoto
Came for our honeymoon, their gave us a wedding present and a all the extras everybody gets. The most perfecr Ryokan in Kyoto!!!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Ryakan : Japanese style hotel for a real japanese experience with futons and tamami mats It is very nice with japanese bathropes and japanese meals. For the price it could be a little more sophisticated but it is nice for being right in the city and close to metro and bus stations
Stayed 3 nights in Sep 2019

2/10 Terrible

Eric, new york

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wrong date was reserved for me, would not refund and ended up paying $1200 for nothing.
Stayed 4 nights in Aug 2019

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect!
This trip is a family trip of grand parents with a young child. The hotel staff were very friendly and extremely helpful with all our questions and requests. They were always welcoming us, and we felt like home. The location is great, easy access to many famous attractions. The kaiseki and the breakfast were traditional Kyoto style and was very tasty and great experiences. The room was clean and we’ve also enjoyed the public spa too. We had a great stay, and it was definitely one of the highlights staying in this hotel on this trip.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2019

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!!
I had a very enjoyable four-night stay in Matsui Bekkan Hanakanzashi. The staff was super friendly, considerate, and helpful. On the day of Gion Festival Parade, they even prepared us a small package with cold drink, sweat towel, and uchiwa inside. The room was sparkling clean and spacious. The location was beyond excellent! The neighborhood was quiet and lovely, and it was very easy to get to the main attractions from the hotel.
Stayed 4 nights in Jul 2019

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a cool place!
The staff were amazing. Nothing was too much effort for them. The hotel was so cool, I felt we didn’t deserve to be there. I need to find an excuse to stay there again. Loved it!
Stayed 3 nights in Apr 2019

10/10 Excellent

Jay, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. Well situated propoerty just far enough out of the "tourist zone" that it is quiet at night but still close to evereything (such as nearby restaurants and shopping). Beautifully appointed. A real traditional feel.
Stayed 2 nights in Apr 2019

8/10 Good

Miu, Houston, Texas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ryokan has very good location and very well-kept. Staffs were very friendly and amenities were great. The indoor public hot bath was a pleasant experience after a long day of sightseeing. We really enjoyed our breakfasts there. The ryokan knew to change up our breakfast menu everyday. We did not enjoy the kaiseki dinner here since we thought it was over-priced for the kind of food served. We came during Sakura season which may have inflated the prices for everything.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. The in-room meals were delicious.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. You are in the heart of Kyoto. You can just step out and wander the small streets, cafes and dessert shops nearby. The included breakfast was pretty average, I tried both the traditional one and some strange western one on the two days I was here. There are so many restaurants nearby that I would recommend eating and exploring outside the hotel. Nishiki market is is just 7 mins walk away and is such a lovely experience, even though it is touristy I just loved it, there's lots of local snacks to explore.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional room was an interesting experience. Well located.
Stayed 3 nights in Mar 2019

10/10 Excellent

Luzville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great- always happy to help and very knowledgable. It’s the staff that make this place
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2018