외관

홀리데이 인 익스프레스 라 훈타, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 580개 이용 후기 중 289개" "
평점 8 - 좋아요. 580개 이용 후기 중 187개" "
평점 6 - 괜찮아요. 580개 이용 후기 중 60개" "
평점 4 - 별로예요. 580개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 580개 이용 후기 중 17개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

SOOJIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2020년 7월에 1박 숙박함

10/10 - 훌륭해요

Sean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was excellent!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Sean,We are delighted to hear that you found our staff to be excellent during your stay. We pride ourselves on providing top-notch service to all our guests. Should you have any further feedback or require assistance, please don't hesitate to contact our management team directly. Thank you for choosing to stay with us!

10/10 - 훌륭해요

Lorraine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Lorraine,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 - 좋아요

Jill 님, Louisburg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under renovation, but making progress. No water cups in fitness center. Clean
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Jill,We appreciate your feedback on the ongoing renovations and cleanliness of the hotel. We apologize for any inconvenience regarding the water cups in the fitness center and will address this with our team for improvement. Thank you for choosing to stay with us.

6/10 - 괜찮아요

Rita

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Under construction
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello Rita, We apologize for any inconvenience caused by our current renovation work. Your feedback is valued, and we appreciate your understanding during this enhancement period. Feel free to reach out to management directly with any further concerns.

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Kathleen,We're thrilled to hear that you enjoyed your stay! We look forward to welcoming you back soon for another wonderful experience.

10/10 - 훌륭해요

Jamie

The lady at the front desk was super nice.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Jamie,We're pleased to hear that you had a positive interaction with our front desk team. Our staff takes pride in providing exceptional service to all our guests. Your feedback will be shared to ensure continued excellence in customer service. Thank you for sharing your experience with us.

10/10 - 훌륭해요

Jessie

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Jessie,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was friendly and very helpful. The room was excellent.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello michael,We are delighted to hear you found our staff friendly and helpful, and that you enjoyed your room during your stay. Your positive feedback is truly appreciated, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Amanda

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was very kind and helpful
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 16일
Hello Amanda,We appreciate your kind words regarding our helpful and friendly staff. It's always a pleasure to provide exceptional service to our valued guests. If you have any other feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us.

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello Matthew,We are delighted that you had an excellent stay with us! We appreciate your support and hope to welcome you back soon.

2/10 - 너무 별로예요

Sammantha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 14일
Hello Sammantha, We're sorry to hear that you had a less than satisfactory experience during your stay at our hotel. We value your feedback and would appreciate the opportunity to address any specific concerns you may have. Please reach out to us directly so we can discuss your experience in detail.

10/10 - 훌륭해요

Dale 님, Wichita

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Dale,We are delighted to hear that you enjoyed your stay with us! We would love to welcome you back soon for another fantastic experience.

4/10 - 별로예요

Katie

좋아요: 직원 및 서비스
별로예요: 청결 상태
I found old dog feces in the room. Overall cleanliness of the room is average.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Katie, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the presence of dog feces in your room. We value cleanliness and hygiene, and we will address this matter with our housekeeping team to ensure it doesn't happen again in the future. Your feedback is valuable, and we appreciate your understanding as we work towards improving our services.

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is in the process of being upgraded, and is still clean and well kept. Staff was exceptional.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello James,Thank you for your positive feedback on our clean and well-maintained property. We strive to provide excellent service and I'm glad to hear that our staff exceeded your expectations. We appreciate your kind words and hope to welcome you back in the future for an even better experience.

10/10 - 훌륭해요

Darin

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Darin,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

shawndra

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello shawndra,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us. We hope to welcome you back in the future for another fantastic stay.

6/10 - 괜찮아요

Fabian

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I appreciate the last minute booking and getting us in for the night. But didn’t realize there was renovations going on. I’m sure the completed rooms were already renovated. We had no problems at all, but there was no lock available for the main door and the smoke detector was unplugged. It did not bother us, but May for others. Overall I would give this location 3/5 stars.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello Fabian, Thank you for your feedback on your recent stay. We apologize for any inconvenience caused by the ongoing renovations. While some rooms have already been renovated, we understand your concerns regarding the main door lock and smoke detector. We appreciate your understanding and encourage guests to contact management directly for any issues during their stay. We value your comments and hope to welcome you back for a more enjoyable experience in the future.

10/10 - 훌륭해요

Samantha 님, Denver

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They made fresh cookies for the guests.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Samantha,Thank you for sharing your feedback! We are glad to hear that you enjoyed our freshly baked cookies. It's always our aim to provide a warm and welcoming experience for our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Scot

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This property is under construction and while i had a new room there were several things that were not completed.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 24일
Hello Scot,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Please be assured that we are actively working on improving our property. We hope to welcome you back in the future to showcase the improvements we have made.

10/10 - 훌륭해요

Kristy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel in La Junta
Great hotel. Our room was newly remodeled and everything was fresh and clean. House keeping is friendly and helpful. Front staff is great. Andrew in the breakfast are is funny and friendly. Great breakfast choices. Thank you for a great stay.
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Kristy,Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you enjoyed our newly remodeled room and found everything fresh and clean. It's also great to know that our housekeeping and front staff were friendly and helpful during your stay. We will be sure to pass along your kind words to Andrew in the breakfast area. We appreciate your feedback and hope to welcome you back again in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Ok
The staff was very friendly. The room was clean but there were holes in the bathroom and the sheer window curtain had a big tear in it. The heater was extremely noisy and the bed wasn't very comfortable. Was really disappointed that the pool and hot tub were under renovation. No where did it say that in the hotel description. Thought the price was too high for what was provided. Breakfast was OK.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 30일
Dear Guest,Thank you for your recent stay and for taking the time to provide feedback. We appreciate your kind words about our friendly staff. We apologize for any inconvenience you experienced with the room. Our team will address the issues mentioned to ensure a better experience for future guests. We apologize for any confusion regarding the pool and hot tub renovation. We appreciate your valuable feedback, and hope to have the opportunity to serve you better in the future.

4/10 - 별로예요

Andrew

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
Hello Andrew,Thank you for your positive rating! We appreciate your feedback and look forward to hosting you again soon.

8/10 - 좋아요

Andrew

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Andrew,Thank you for your feedback! We appreciate your positive review. We hope to welcome you back again soon.

10/10 - 훌륭해요

INGRID

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Had two rooms located on opposite sides of the hotel. We both felt that the hotel was very noisy: the frig in the room was noisy, the a/c was loud, and the outside noise: highway and train noises. Did not get a good night's sleep.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello INGRID,We apologize for the inconvenience caused by the noise in your rooms. Please rest assured that we will look into this matter and address it accordingly to enhance our guests' comfort. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Rafael 님, Denver

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Rafael,Thank you! We're glad to hear that you had a positive experience with our staff.

10/10 - 훌륭해요

Kathy 님, Hayes

연인과의 여행
Room was very comfortable
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hi Kathy,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Patricia,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations and look forward to hosting you again in the future.

10/10 - 훌륭해요

Les

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Les,Thank you for leaving us a 5-star review! We are thrilled to hear that you enjoyed your stay with us. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests. We appreciate your kind words and hope to welcome you back in the future for another fantastic stay.

10/10 - 훌륭해요

Robert 님, LEES SUMMIT

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Robert,Thank you for leaving us a fantastic review! We are delighted to hear that your experience at our hotel was top-notch. Our team is committed to providing exceptional service and ensuring our guests have a memorable stay. Should you have any future travel plans, we would be thrilled to welcome you back to our hotel.

10/10 - 훌륭해요

David 님, Kirkwood

연인과의 여행
좋아요: 편의 시설/서비스
The hotel is being renovated, so a lot of areas are partially completed, but our room was completely finished. The main hall ways were under construction, but were well cleaned in general. This is a nice hotel, and will be very nice when completed. The breakfast was typical, and the staff was excellent. I would stay there again.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hi David,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Andres

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Andres,We apologize for the inconvenience caused during your stay. Can you please provide us with more details so we can address the issue? Thank you for your feedback.

10/10 - 훌륭해요

MATT

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire staff was fantastic from check-in to check-out! Monica and Tara were amazing helping keep our 2yr old happy during breakfast as they kept up with everything else they had to do. They helped solidify the stay as one of a kind!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello MATT ,Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Terry,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
End of our trip
This holiday inn was under renovation but that did not interfere with the service, room was clean and comfortable and breakfast was great, the servers were very personable and helpful.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hi Angela,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of hospitality, and we are glad you loved the breakfast services. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay but we wish the pool was functional, one reason we stay there. I think a discount is necessary when they remove accommodations.
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hi Kevin,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

10/10 - 훌륭해요

Marilynne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Marilynne,Thank you for being a valued guest and for providing us the feedback regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 - 훌륭해요

Cynthia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything as noted about survey.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Cynthia,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 - 훌륭해요

Lonnie

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Lonnie,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello Sharon,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 - 괜찮아요

Catherine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 31일
Hello Catherine,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - 훌륭해요

John 님, Mounds

가족 여행
Will never book through Travelocity again- the property was okay, not a Hilton more like Comfort Inn. But great staff, decent breakfast, great breakfast staff- they were the bright spot. Little things lead to a 3 star/average. Slippery tub, little maintenance issues- broken tile here, mold in the caulk there, dirty foot smell to the room upon first entry…great people though.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 8일
Hello John,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Night mgr was polite and helpful
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Michael, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Stay
The staff at the Holiday Inn Express were friendly, courteous, professional and very helpful. The outside surrounding area was not so pleasant, however, I think that was due to current construction. My overall opinion is that our stay was terrific.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 19일
Dear Guest,It means so much to have earned your business. We appreciate the feedback regarding our staff and comments about our area. We hope to someday have another opportunity to host your stay.

10/10 - 훌륭해요

Tim 님, Ottawa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel had the friendliest staff we experienced during our vacation. Clean room, good continental breakfast.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Tim,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and your comments about our breakfast. We hope to see you again to deliver you with a 5 star experience.

10/10 - 훌륭해요

Kay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's close proximity to Highway 50. Nice accomodations and well kept. A comfortable stay.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 9일
Hi Kay,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

6/10 - 괜찮아요

jalil

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hello jalil,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - 별로예요

Jessika

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 17일
Hello Jessika, It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 - 좋아요

Cal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 23일
Hello Cal,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Barbra 님, Union

가족 여행
좋아요: 숙박 시설 상태 및 시설
At check in, the music was soooo loud in the lobby. I am not sure why that was necessary. Thank goodness the rest of our stay in our room was quiet and peaceful. Our room was very clean and the beds were very comfortable. They had a lot of pillows, which I love. There were soap and lotion dispensers at the sink and in the shower, so very convenient. We did not eat the breakfast, but the space seemed very small. It was a nice and convenient hotel on our one night stay while traveling.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 21일
Hi Barbara,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.