Exterior

Reviews of Best Western Plus Zion West Hotel

2.5 out of 5
Best Western Plus Zion West Hotel
44 W 500 N, La Verkin, UT

Reviews

8.4

Very Good

Rating 10 - Excellent. 505 out of 1002 reviews" "
Rating 8 - Good. 278 out of 1002 reviews" "
Rating 6 - Okay. 108 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy A

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d give it a 5/5 however not fun being in a room near elevator and ice machine.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Tracy A,Thank you for sharing your feedback with us. We appreciate knowing your experience in a room near the elevator and ice machine. Please feel free to contact our management team directly to discuss this further.

8/10 Good

Curious

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good, i like the breakfast
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Curious,We are delighted to hear that you enjoyed our breakfast offerings during your stay. Your positive feedback is greatly appreciated and we hope to welcome you back again in the future for another satisfying experience.

10/10 Excellent

Corey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice room. It was huge and very modern. The breakfast was excellent and the breakfast room is very large with many seats. Our 3 night stay was very enjoyable.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Corey,We are delighted to hear that you enjoyed your stay with us and found our room and breakfast to your liking. We strive to provide a comfortable and pleasant experience for all our guests. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Roderick

Liked: Cleanliness, amenities
Staff was excellent. Room was great.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Roderick,We are thrilled to hear that you had a positive experience with our staff and enjoyed your room during your stay. Customer satisfaction is our top priority, and we are pleased that we could meet your expectations. Your kind words are greatly appreciated, and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
Nice hot tub after a long hike.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Barbara,We are pleased to hear that you enjoyed our hot tub after your hike. We hope it provided a relaxing and rejuvenating experience during your stay. Thank you for sharing your feedback with us.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located. The staff was incredibly helpful, engaging, and accommodating.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Steven,We are delighted to hear that you found our location convenient and that our staff provided exceptional service during your stay. Our team strives to ensure all guests have a positive experience. If there is anything else we can assist you with, please do not hesitate to contact us.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Price was right
Stayed 1 night in Feb 2024
Response from Manager on Mar 9, 2024
Hello Todd,We are pleased to hear that you found our prices to be appealing. Your feedback is valuable to us as we continuously strive to offer competitive rates. Thank you for choosing to stay with us, we hope to welcome you back in the future.

6/10 Okay

Caitlin

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The stay was fine. Very average. Property is not maintained well and it’s is quite noisy.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Caitlin, We appreciate your feedback and will share your comments with our team for their review. Our goal is always to provide a comfortable experience for all our guests. Should you have any further concerns, please feel free to reach out to our management team directly.

8/10 Good

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff members were very nice, our suite was amazing with a jetted tub in the room. Pool area could have been cleaner and hot tub could have been warmer! Other than that, great place to stay.
Stayed 3 nights in Feb 2024
Response from Manager on Mar 1, 2024
Hello Morgan, We appreciate your kind words about our staff and the suite you stayed in. We value your feedback regarding the pool area and hot tub temperature and will share your comments with the appropriate team for review and improvement. Thank you for choosing to stay with us.

8/10 Good

valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean but could upgrade room a bit.
Stayed 4 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello valerie, Thank you for sharing your feedback with us. We appreciate your suggestion for room upgrades and will pass it along to our management team for consideration. We hope to welcome you back in the future for an improved experience.

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Vicki, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Melchor, Los Angeles

Traveled with pets, Traveled with family
Nice clean property in quiet area that feels safe.
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Melchor,Thank you for your feedback! We're delighted to hear that you appreciated our clean property in a peaceful and secure area. We strive to provide a comfortable stay for all our guests. We hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Melchor, Los Angeles

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and pet friendly.
Stayed 1 night in Feb 2024
Response from Manager on Feb 3, 2024
Hello Melchor,We're delighted to hear that you found our staff to be friendly during your stay. We take pride in providing a welcoming atmosphere for our guests and their furry companions. Thank you for choosing our hotel and we hope you had a memorable experience.

10/10 Excellent

Shaelynn

Liked: Cleanliness, staff & service, property conditions & facilities
They allow pets
Stayed 3 nights in Jan 2024
Response from Manager on Feb 2, 2024
Hello Shaelynn,Thank you for sharing your feedback regarding our pet policy. We understand that having a pet-friendly hotel is important to our guests. We strive to accommodate all guests' needs and are delighted to offer this option. We appreciate your input and hope to welcome you back in the future.

10/10 Excellent

Yeji

Stayed 2 nights in Dec 2023
Response from Manager on Mar 22, 2024
Hello Yeji,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

David

Liked: Cleanliness, staff & service
Overall the property was good. Was a bit disappointed with how scratchy the sheets and towels, like cardboard. The hot tub was scalding hot and no way to turn the temperature down. Room was very clean, and quiet, aside from the dog in the room next door barking.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello David, Thank you for taking the time to share your feedback. We appreciate your compliment about our clean and quiet rooms. We apologize for any inconvenience caused by the condition of the sheets and towels and the temperature of the hot tub. We will ensure that your concerns are shared with the relevant team for improvement. We strive to provide a comfortable experience for all our guests and hope to welcome you back in the future.

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Jan 23, 2024
Hello Gregory, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

Joni

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was very large and newly redecorated. It had a funky smell that got extremely bad as the night went on. This was due to the sewer not venting correctly.
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Joni, Thank you for sharing your feedback with us. We appreciate your compliments on our spacious, newly redecorated rooms. We apologize for any inconvenience caused by the unpleasant smell during your stay. Our team is currently looking into the issue with the sewer venting to ensure a comfortable experience for future guests.

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly.
Stayed 1 night in Nov 2023
Response from Manager on Jan 17, 2024
Hello Cathy,Thank you for your feedback regarding the helpful and friendly staff. We strive to ensure our guests have a positive experience during their stay with us. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Francisco

Stayed 2 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Francisco,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello Laurie,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a great experience with us. We look forward to welcoming you back again soon!

8/10 Good

Hyungjoo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Hyungjoo, We appreciate you taking the time to share your feedback regarding your recent stay with us. We are sorry to hear about the issues you encountered during your visit. We strive to provide excellent service and will review your concerns with our team to ensure we improve upon our shortcomings. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

8/10 Good

Vivek

Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Vivek, Thank you for choosing our hotel for your recent stay. We appreciate your rating and hope you had a pleasant experience overall. If there is anything specific you would like to share with us, please do not hesitate to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

6/10 Okay

Alicia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was clean, the hot water in the shower is very inconsistent, water would be far too fridged to even enjoy the shower, we notified to the front desk about it but they said the cold water was because of too many guests taking showers; breakfast is fine. The good thing they are pet friendly, but pets are only allowed in the 1st floor.
Stayed 3 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Alicia, Thank you for sharing your feedback with us. We appreciate your compliments about the cleanliness of the room and our pet-friendly policy. We apologize for any inconvenience you experienced with the hot water in the shower. Our front desk team responds to each concern and we regret any miscommunication. We're glad you enjoyed the breakfast. We hope to welcome you and your pet back for a more enjoyable stay in the future.

4/10 Poor

Verified traveler

Traveled with family
Very disappointed
The front desk clerk and staff did not speak English and were not helpful. Breakfast was bad, Breakfast meat, eggs, and potatoes were under cooked. No toast available. Bathroom needed cleaning and no hot water. Took a bird bath in cold water. Curtains were half hanging and did not shut. Room was very small cramped with furniture making the room crowded. Not worth the price. Will not stay here again.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Dear Guest, We apologize for any inconvenience you may have experienced during your stay. Our staff undergoes regular training to improve their language skills and customer service, so your feedback will be shared with them. We apologize for any issues you encountered with the breakfast, we strive to consistently provide a delightful dining experience for all guests. We regret to hear about the cleanliness and hot water problem. We understand how important a comfortable room is and will address these concerns with our housekeeping team. We appreciate your feedback and hope you will consider giving us another chance in the future.

6/10 Okay

Kartikey

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Kartikey, We appreciate you choosing our hotel for your stay. If there is any specific feedback or concerns you would like to share with us, please don't hesitate to get in touch with our team. We value your input and would love to have the opportunity to address any issues you may have experienced.

6/10 Okay

Bridget

Liked: Cleanliness, staff & service, room comfort
Not really quiet
It was fine as a place to crash, but we chose based on comments saying how quiet and clean the place was. Clean yes, but quiet? Anything but. Get a 3rd floor room if you want any sleep.
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Bridget,Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for any inconvenience you experienced regarding noise disturbances. We appreciate your suggestion of choosing a 3rd-floor room for a more peaceful stay. Your feedback is valuable to us, and we will be sure to address this matter with our team. We hope to have the opportunity to welcome you back in the future for an improved experience.

8/10 Good

Deborah

Stayed 4 nights in Dec 2023
Response from Manager on Jan 13, 2024
Hello Deborah, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so nice and helpful.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Michael,Thank you for your kind words! We strive to provide excellent service and assistance to all of our guests. Your feedback is greatly appreciated.

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, comfy bed, good tasting tap water
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Hello Zachary,We're thrilled to hear that you enjoyed our spacious rooms and comfortable beds. It's great to know that you found our tap water to be of good taste as well. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Darina

Liked: Cleanliness, staff & service, property conditions & facilities
It was great. Breakfast was really good. Will definitely recommend.
Stayed 2 nights in Nov 2023
Response from Manager on Dec 2, 2023
Hello Darina,Thank you for your positive feedback! We're delighted to hear that you enjoyed our breakfast and had a great stay with us. We appreciate your recommendation and look forward to welcoming you back in the future!

6/10 Okay

Ashley

Stayed 2 nights in Nov 2023
Response from Manager on Dec 17, 2023
Hello Ashley,We appreciate you choosing our hotel for your stay. If there is anything we can do to improve your future experience, please don't hesitate to reach out to us directly. We value your input and would love the opportunity to address any concerns you may have had.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and friendly staff!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 28, 2023
Hello William,Thank you for your kind feedback regarding our helpful and friendly staff. We take great pride in providing exceptional service to all our guests. Your appreciation means a lot to us and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to stay at off zion but still very close! City has everything you need.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 28, 2023
Hello Christina,Thank you for choosing our hotel for your stay in the city. We are delighted to hear that you enjoyed our convenient location near Zion and found the city to have everything you needed. We hope to welcome you back in the future for another great stay.

8/10 Good

Lilinda

Stayed 2 nights in Nov 2023
Response from Manager on Nov 25, 2023
Hello Lilinda,Thank you for choosing our hotel for your stay! We appreciate your positive rating and we're glad you had a great experience. If you have any specific feedback or suggestions to share, please reach out to us directly so we can continue to improve our services. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

long

Stayed 1 night in Nov 2023
Response from Manager on Dec 13, 2023
Hello long,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back soon for another exceptional stay!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Alexis,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to hear that you had a great experience. Should you have any further feedback or suggestions to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Eugene

Traveled with group
Liked: Cleanliness, staff & service
Good breakfast
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Eugene,Thank you for sharing your feedback about our breakfast. We strive to provide a delightful dining experience for our guests and we are thrilled to hear that you enjoyed it. If you have any other comments or suggestions, please feel free to let us know.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello James,Thank you for taking the time to leave us a rating. We value all feedback from our guests. If there was anything specific that you would like us to address, please reach out to our management team directly. We appreciate your business and hope to welcome you back in the future.

2/10 Terrible

Jesse

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on Nov 15, 2023
Hello Jesse, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

10/10 Excellent

M E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We were impressed with the cleanliness of our room and the hotel in general. The two breakfasts we enjoyed were especially noteworthy.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello M E,Thank you for taking the time to share your feedback. We are delighted to hear that you were impressed with the cleanliness of your room and our hotel overall. It's also great to know that you enjoyed the breakfasts during your stay. We appreciate your kind words and hope to welcome you back for another great experience in the future.

10/10 Excellent

KIMHONG

Stayed 3 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello KIMHONG,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Nov 8, 2023
Hello Kristy,Thank you for taking the time to leave us a positive review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide exceptional service and a memorable experience for our guests. We appreciate your kind words and hope to welcome you back again soon.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 7, 2023
Hello David,Thank you for providing your feedback and rating. We are glad to hear that you had such a exceptional experience during your stay with us. We strive to provide top-notch service to all our guests and it is always a delight to know that we have exceeded your expectations. We hope to welcome you back in the future for another outstanding stay.

10/10 Excellent

laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel very conveniently located near Zion national park. Best deal for this location!
Stayed 1 night in Oct 2023
Response from Manager on Nov 5, 2023
Hello laurent,Thank you for your kind words! We're glad to hear that you found our hotel convenient in terms of its location near Zion national park. We strive to provide the best value for our guests, and we appreciate your recognition. Should you plan any future trips to the area, we hope to welcome you back for another enjoyable stay.

10/10 Excellent

Francisco, Yerington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for my trip
Stayed 1 night in Nov 2023
Response from Manager on Nov 4, 2023
Hello Francisco,Thank you for choosing our hotel for your recent trip. We're glad to hear that our location was convenient for you. We appreciate your feedback and hope you had a pleasant stay overall. If you have any further comments or concerns, please feel free to reach out to our management team.

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was good except for noisy refrigerator. It was very loud rumbling , like it was on its last legs. We did mention it to the front desk. They said it would be swapped out. It wasn't. Two restless nights. We thought to unplug it , but we needed to keep things cold . Otherwise our stay was pleasant and great breakfast.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 8, 2023
Hello Lisa,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the noisy refrigerator during your stay. Our team should have promptly addressed the issue and provided a solution. We appreciate your kind words about our pleasant stay and great breakfast. We'll use your feedback to improve our service and ensure a more comfortable experience for our future guests.

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Rod,Thank you for sharing your feedback. We apologize if your experience fell short of your expectations. It's disappointing to hear about any inconvenience you encountered. We appreciate your input as it allows us to continually improve our services. Should you have further concerns, please reach out to our management team directly.

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and convenient to access Zion National Park.
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Debbie,We're glad to hear that you found our property clean and conveniently located near Zion National Park. We hope this enhanced your overall experience.

10/10 Excellent

Luis

Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Luis,Thank you so much for your 5-star rating! We're thrilled to know you had a wonderful experience with us. We appreciate your feedback and hope to welcome you back soon!