Hello Dong,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn West Point. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

Thank you Yolanda, for taking the time to write a review of your stay at the Red Roof Inn West Point. Please accept our most sincere apologies for the concern you mentioned regarding the pests you encountered during your stay. Know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.We value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Rita,I appreciate you sharing your feedback following your stay at the Red Roof Inn West Point. I was saddened to read that your stay fell short of your expectations due to the insects, the stained quilt, the sticky floors and all the other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Rickey,Thank you for being a guest here at our Red Roof Inn West Point. We are happy to see that the cleanliness of your room was the highlight of your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hi Carissa,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn West Point. You indicated that you weren't satisfied with the upkeep nor cleanliness of our property, our apologies for any inconveniences. Know that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof Management Rediresponse Specialist

Thank you for taking a moment to leave a review, Alisha. The staff and I at the Red Roof Inn West Point were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Dear Timothy,We are sorry to hear your recent experience at the Red Roof Inn West Point did not meet your expectations, prompting your 1/5. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Chirell RediResponse Specialist

Hola Tita,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos su puntuación de 5/5 y sus comentarios sobre su reciente estadía en el Red Roof Inn West Point. Es triste saber que nuestro nivel de limpieza estuvo por debajo de sus estándares. Tenga en cuenta que Red Roof valora su negocio y tendrá en cuenta sus comentarios.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,recordoGestión del techo rojoEspecialista en redirección

Dear April, We are sorry to hear about your recent experience at the RED ROOF INN WEST POINT. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to multiple encounters with pests, limited amount of towels when you needed it, and the other highlighted concern. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your refund concerns. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management

Dear Katherine,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WEST POINT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be friendly and the check-in to be quick. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, William. The staff and I at the Red Roof Inn West Point were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Dear Korneliu,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WEST POINT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the room. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

Hi Amber,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn West Point. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

Hi Edwin,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn West Point. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

Hi Rebecca,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn West Point. You indicated that you were unsatisfied with the room's cleanliness, please accept our apologies for all hinderance during your stay. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,OnielRedRoof Management Rediresponse Specialist

Dear Onyewuchi,I appreciate you sharing your feedback following your stay at the RED ROOF INN WEST POINT. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Frank,Thank you for taking the time to tell us about your experience at the RED ROOF INN WEST POINT. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the microwave and shower lack cleanliness, toilet paper holder not being installed and unclean parking lot. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Very truly yours,Dannielle Red Roof Management Rediresponse Specialist

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN WEST POINT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the of the room and the other issues highlighted which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Hi Jessica,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn West Point. I'm glad you found our staff to be nice. However, we strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel, our apologies for any inconvenience. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encountered with management. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Justin,Thank you for your review following your stay at Red Roof Inn West Point. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the floors were broken, the paint was chipped and the other listed issues hindered your stay, which was saddening to read. However, I am happy that you found our bed to be comfortable.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Stephen, Thank you for taking the time to tell us about your experience at the RED ROOF INN WEST POINT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the foul odor you highlighted along with the other concerns mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Hello Robert,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN WEST POINT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello Jada, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN WEST POINT and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

Dear Mathew,I appreciate you sharing your feedback following your stay at the RED ROOF INN WEST POINT. It's good to hear that you found the bedding and the bathroom area to be clean, and the other kind remarks highlighted. However, I was saddened to read that your stay fell short of your expectations due to the the closure of the lobby upon arrival, the encounter you mentioned, the insects you reported, and the other highlighted concerns. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and we wish you all the best in your future travels. Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Yuhong,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WEST POINT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the slow service, lack of tissue paper and unclean pillow. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will take your comments into consideration to make changes to improve our customer experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management

Hello Scott, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST POINT and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Joe,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN WEST POINT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello Denise,Thank you for your recent review of your stay at the Red Roof Inn West Point. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. You indicated that the shower was very hot. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We will take your comments into consideration to make changes to improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

Hello Richard, Thank you for taking the time to tell us about your experience at the Red Roof Inn West Point. It's disheartening to read that your stay fell short of your expectation due to the situation you described regarding the lack of cleanliness, the possible mold you saw and the other concerns you listed. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I will sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Hi Kenny,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn West Point. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

Dear Cassandra,Thank you for taking the time to tell us about your experience at the RED ROOF INN WEST POINT. I am sorry to see that you were faced with safety concerns. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

Hello Stephanie,Thank you for taking the time to write a review of your stay at the Red Roof Inn West Point. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered what could possibly be mold, water damage and pests at our hotel, our most sincere apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. To uphold our company’s high standards I’ve shared your encounter with management to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

Dear Douglas,Thank you for taking the time to tell us about your experience at the RED ROOF INN WEST POINT. I am sorry that your experience did not meet your expectations due to the situation you mentioned regarding your room type, the odor you described, peeling paint, the conditions of the flooring, and the other highlighted concerns. I have shared your comments with management to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Hello John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WEST POINT. It's great to hear that you would stay at our hotel again. However, you indicated that your experience did not meet your expectations. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Dear Rhonda,We are sorry to hear your recent experience at the Red Roof Inn West Point did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist

Dear Jamesia,Thank you for taking the time to tell us about your experience at the Red Roof Inn West Point. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the cigarette smell of the room, the bathroom toilet that wasn't working and the other concerns you described. I will certainly bring this to the property’s attention in an effort to address your concern and to provide necessary coaching opportunities moving forward.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Very truly yours,Adraine RediResponse Specialist

Dear Corey, I appreciate you sharing your feedback following your stay at the Red Roof Inn West Point. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the rude staff and the other concerns you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Adraine RediResponse Specialist

Dear Corey,Thank you for taking the time to tell us about your experience at the RED ROOF INN WEST POINT. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had a unsatisfactory experience, you mentioned that the room was unclean and the staff was unfriendly. We are sorry for this issue. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations, in the future.Very truly yours,Dannielle Rediresponse Specialist

Hello Patrick,Thank you for the feedback about your recent stay at the RED ROOF INN WEST POINT. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

Thanks for telling us about your stay at the Red Roof Inn West Point, Woodrow. We strive to provide guests with all the comforts of home, so we are disappointed to hear that your stay fell short of your expectations. You indicated that you were unable to get the room on the first floor as you requested based on the situation you described with your dad and for that we sincerely apologize. Your comments will be taken into consideration as a coaching opportunity moving forward and also in an effort to have your concerns addressed. Our team is committed to satisfying our guests, so we are very thankful for your feedback and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Devorine RediResponse Specialist