야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

캐리지 하우스 호텔 여행 후기

3.5 out of 5
캐리지 하우스 호텔
603 Silverstone Road, Lafayette, LA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 147개 이용 후기 중 84개" "
평점 8 - 좋아요. 147개 이용 후기 중 31개" "
평점 6 - 괜찮아요. 147개 이용 후기 중 16개" "
평점 4 - 별로예요. 147개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 147개 이용 후기 중 6개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice stay.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

James

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Dallas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Mark 님, Shreveport

2023년 10월에 1박 숙박함

8/10 - 좋아요

Faye

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice quiet comfortable beds
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Caroline

2023년 9월에 1박 숙박함
답변 제공: Brandon 님, 2023년 9월 22일
Hello Caroline,We apologize for your poor experience on this visit. We are currently undergoing a transition as we update the hotel furnishings and services. While I am discouraged your stay did not meet expectations, I hope that you will give us another opportunity to show that this stay was unique and that our hotel exemplifies the luxury experience in Lafayette.

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Pamela

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Outside looks lovely. Inside the rooms need refreshing. Light didn’t work in walk-in closet. Called front desk and no one came. No toilet paper in bathroom. Had to go hunting for the one roll in room.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property
2023년 8월에 2박 숙박함

8/10 - 좋아요

Shaun

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

4/10 - 별로예요

Shelly 님, Houston

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
The check in process was complicated- the front desk is located in a different building than the guest suites, and it wasn't made very clear to us how to get from one place to the other. There was no information provided on how to access the walkway to the River Club pool. I expect with a property that spans multiple buildings, there would be adequate directions given, signage posted, etc. but that was not the case here. Also, the WiFi in our room did not work at all- we used the password provided to access the network and no devices could stay connected due to such a poor connection. It took me 5 tries to reach someone at the front desk re: these issues, even though I was calling during their stated business hours. I expect more from a hotel that touts itself as "luxury" as I've had much better service at lower star properties.
2023년 7월에 1박 숙박함
답변 제공: Brandon, Carriage House Hotel Manager 님, 2023년 7월 28일
Dear Shelly,We apologize for your poor experience on this visit. We are currently undergoing a transition as we update the hotel furnishings and services. While I am discouraged your stay did not meet expectations, I hope that you will give us another opportunity to show that this stay was unique and that our hotel exemplifies the luxury experience in Lafayette.

8/10 - 좋아요

Jane

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We like that it is walkable to the River Ranch shops. The room that we had was very disappointing. The shower head and the tiles were full of black mold. The blowdryer was melted which is a safety and fire hazard. Out sofa had holes in it and the make up mirror did not work. We have styaed at this property before and it was very nice. Maybe it was just a bad room and isolated incident.
2023년 7월에 1박 숙박함
답변 제공: Brandon, Carriage House Hotel Manager 님, 2023년 7월 23일
Jane,We apologize for your poor experience on this visit. We are currently undergoing a transition as we update the hotel furnishings and services. While I am discouraged your stay did not meet expectations, I hope that you will give us an opportunity to show that this stay was unique and that our hotel exemplifies the luxury experience in Lafayette.

6/10 - 괜찮아요

Fayrabee

출장 여행
You can hear everything happening in the hallways and other rooms. Confusing to find check-in area and parking. Housekeeping was extremely loud in the hallways in the morning. Comfy bed and blankets!
2023년 4월에 1박 숙박함

8/10 - 좋아요

Timothy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very clean and spacious rooms, comfortable bed and plenty of towels. Parking was off the street and in a 3 story secure garage. No worries about the chronic car break-ins the town is famous for. The room smelled a bit musty when i first arrived, not too bad but didnt notice it after a few minutes. Housekeeping was a let down. The coffee station in the room was not replenished during my stay. One day the fresh towels were left on a table near the front door and not put in the bathroom. The used towels were not collected either so i guess the housekeeper was in a rush. Walking to restaurants and to the park was easy, the fitness center and the pool were well managed. Overall the Carriage House is the ONLY hotel i will use in Lafayette. Its a few more dollars but the safety and peace of mind is well worth it.
2023년 5월에 4박 숙박함

8/10 - 좋아요

Greg

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel in the heart of River Ranch.
2023년 5월에 1박 숙박함
답변 제공: Calynn 님, 2023년 5월 11일
Thank YOU! We appreciate you taking the time to give us feedback. I am happy to share this with our staff! We hope to see you again, soon!

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything about Carriage House except the inability to control the thermostat. It could get pretty warm but could not lower the temperature because it apparently was fixed by management.
2023년 5월에 1박 숙박함
답변 제공: Calynn 님, 2023년 5월 11일
Thank you for the feedback! Our thermostats can be accessed from inside of the guest room, when you return, please reach out to us at the desk, and someone can come by and show how to use the upgraded thermostat. Again, thank you for taking the time to let us know how we are doing! We hope to see you again soon,

4/10 - 별로예요

Steven

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property is very well-kept and nice looking. At check in we had to wait on the Front Desk employee to finish what she was doing on her cellphone to get checked in. The property is very spread out and she did not offer to tell us where to go. She was annoyed that we had to ask for directions to get to our room. The next morning at 8am there was a loud knocking at the door as the housekeeper was trying to enter our room. I jumped up out of bed and told her we were still in the room. 9am again, loud knocking at the door as the housekeeper was attempting to enter the room. 10am once again there was ANOTHER loud knock at the door as housekeeping was attempting to enter the room. FOR A THIRD TIME I told her we were still in the room and she asked how much longer we would be? My wife and I have 3 young children who normally wake up early so we were really looking forward to the opportunity to sleep in on our trip. NOPE! We were not only woken up multiple times but had nothing done about it when I called the front desk to ask if that was normally how they push guests out of their rooms on their check out date. Why am I paying a premium price for a room at a "Diamond rated" hotel for this type of treatment? We come to Lafayette VERY often and have stayed at a cheaper hotels and had better service from the staff. I am VERY disappointed in how this luxury boutique hotel treats their guests. Front desk at check out did not care and simply said "sorry about that" when I talked to her.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What I like about the hotel is the cleanliness.
2023년 4월에 1박 숙박함
답변 제공: Calynn 님, 2023년 4월 18일
Thank you for taking the time to let us know! We are happy to pass this on to our housekeeping team.We hope to see you again!

8/10 - 좋아요

Joseph

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property is clean and pretty. However, the website advetises a pool and lazy river which unfortunately closes at 5 pm Friday- Sunday??!! Also the City Club which is supposed to be part of the amenities is not open on week-ends. These were 2 of the main reasons that we chose this property. The website should indicate that these amenities are not available on these days. The property cost more than our other options but we chose the property for the amenities.
2023년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 3월 7일
Thank you for taking the time to give us honest feedback on your recent experience with us. I will ensure that our website does reflect this information as it changes seasonally. I hope that next time you find yourself traveling to Lafayette, that you will reach out to us and give us a chance to make things right. Again, we appreciate your time.

6/10 - 괜찮아요

Carlton

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The property wasn't bad. However, the room was not cleaned before my arrival, amenities were not many, and finding the room was not easy during after hours check in. Over all, the experience was not terrible.
2023년 2월에 2박 숙박함
답변 제공: Nicole 님, 2023년 2월 20일
We are sorry your experience was less than extraordinary! Should your travels bring you back to Lafayette, please contact the hotel directly so we can hopefully correct this experience.

10/10 - 훌륭해요

Faron

2023년 2월에 1박 숙박함
답변 제공: Nicole 님, 2023년 2월 14일
Thank you so much for the review! We are so glad you enjoyed your stay and look forward to having you again when your travels bring you back to Lafayette!

10/10 - 훌륭해요

John

2022년 11월에 1박 숙박함
답변 제공: Nicole 님, 2023년 1월 29일
Thank you for the great review!

10/10 - 훌륭해요

Deryl

2023년 1월에 1박 숙박함
답변 제공: Nicole 님, 2023년 1월 29일
Thank you for the great review!

4/10 - 별로예요

Mike

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Won’t be back
We stayed there for two nights, and our room was not clean. We had to call down to the front desk to get fresh linens delivered. Upon checking out I told the girl about our experience and she shrugged her shoulders and said sorry. Several cheaper hotel rooms in the area. They provide much better service. Disappointing.
2022년 12월에 2박 숙박함
답변 제공: Peter 님, 2022년 12월 19일
Mike:I am very sorry to hear about your stay at our Hotel. If you could please let me know what nights you stayed with us I will correct the issues and get back to you.Most Appreciative for your feedback.

10/10 - 훌륭해요

Keaton

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the rooms very cozy and love the area. Will be staying again.
답변 제공: Nicole 님, 2023년 1월 29일
Thank you for the great review!

10/10 - 훌륭해요

Dawn

2022년 12월에 2박 숙박함

10/10 - 훌륭해요

Jessica

2022년 12월에 1박 숙박함

4/10 - 별로예요

connie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All the complicated doors you have to get to your room It’s very confusing annoying Hotel furniture is so out dated then the pool they show on their website is bogus you walk ways out to get to pool it’s not the hotel pool it’s everybody pool in river ranch The ONLY feature I Liked about this hotel is has a very nice garage to park your car Customers BEWARE of all those doors you have to go through to get to your room
2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Vanessa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with amazing staff! Bed was comfortable. The dining options close by were great. Definitely recommend and would stay again.
2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Carolyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Layout of property in regards to check in area and location of hotel buildings needs improvement. Confusing for newly checked in first time guests. Okay once you familiarize yourself with layout but very confusing up to that point. Not enough signage for clarification. Breakfast very disappointing for such a beautiful upscale hotel . Food options should be upgraded and an inside eating area with tables and chairs should be readily available. Also too many doors with no signs notating exit/hallway access to rooms. Hotel building access needs upgrading due to security issues. Not safe for first time guests especially during late night/evening hours . Also if a guest misplaces or loses their building access card they have to go back to check in area for another one ! Lots of walking with no one around especially late at night/evening creates a safety hazard. Maybe some kind of inside access or security escort to room areas needs to be provided. The actual hotel was very very nice but location accessible issues need to be addressed in regards to safety concerns.
2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Margaret

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Not worth the price!!!
The hotel is very dated. The room looked clean but there were dated fixtures and it was dingy. The telephone did not work so you could not use it to call the front desk. The coffee maker in the rooms were very small and did not work. There was "complimentary breakfast" in the lobby but it was very limited. There was a Keurig in the lobby but the first day they had run out of coffee. It is not worth the high price. I feel it has lost its 4 star rating! The rooms are spacious but that is all! The bathroom was a nightmare. The water was not hot so we had to take cold showers. We have stayed there before in past years and we felt this was not the same experience. When we arrived, the staff was friendly but you couldn't contact them without going down to the front desk, which is not an easy task. Also, only one of our keys worked! We kept having to go get another key!
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Giorgina

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds are so comfy
2022년 8월에 1박 숙박함

8/10 - 좋아요

graydon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Stacey

2022년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
4 diamond????? really?????
Overall a bad stay. First room had mildew and water dripping form ceiling. They moved us to a room with two queens when we booked a king and was told they didnt have another king room. Another employee later told us they had plenty other king rooms (guess she was lazy.) next day we noticed mildew on the ceiling in THAT room! Maintenance told us it is likely an AC issue. GOT MOVED AGAIN. This time the room was great! Minimal staff was present. I asked for the manager numerous times but we were never contacted by him/her. when we went to check out, literally no employee present. someone showed up 20 minutes later and was obviously late for work and hung over with virtually no motivation. We will be back as we were told they were transferring management and all previous stays have been excellent.
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Katy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Peggy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfortable b
Somewhat confusing to locate office and hotel but no issues other than that.
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Charlotte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함

2/10 - 너무 별로예요

Wesley

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rude and charged me double
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Michael

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스
Very nice place! I’ll stay longer next time- great location- clean- peaceful!
2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Cynthia

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 3박 숙박함

8/10 - 좋아요

Courtney

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is always my choice to stay when I am in Lafayette because of it's access to the City Club next door, has a giant pool, fitness facility, nice dining options from casual to fine, and is exceptionally convenient for parking. Easy to get in and out of and located on the end of Lafayette that is pretty safe and doesn't flood. Traffic between 7-8am and wild if you aren't out of town by 4:30pm. Quiet rooms, nice and cold, beds are semi soft/firm so perfect night's rest, and the one bedroom king suite is MORE than enough room for myself and my husband. Jada at the front desk is always exceptionally pleasant and greets everyone with a great level of service!
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Kishunda

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Tiffany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 ⭐⭐⭐⭐⭐
Beautiful property. Room was very clean and spacious. Staff was very nice and helpful.
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Juan Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: Peter, GM 님, 2022년 4월 18일
Thank you for your fine review. We look forward to our return!

10/10 - 훌륭해요

Yvonne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at the Carriage House Hotel! Even though it was only for one night it was lovely. We will be back!
2022년 4월에 1박 숙박함
답변 제공: Peter, GM 님, 2022년 4월 18일
Thank you. It was our pleasure serving you. we look forward to your return Yvonne.

10/10 - 훌륭해요

Dana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was one of the best I’ve stayed in with lovely design and a nice separation of living and sleeping areas that includes two TVs so there’s no problem settling viewing disputes. We had a problem with our thermostat that was handled in mere minutes and she made us feel like welcome family members while taking care of the problem. Also, you’re given an access card to enter from your garage level so security so it seems much more secure than other properties. Such an amazing property and friendly staff! I’m actually hoping we have reason to stay in Lafayette overnight again so we can return to Carriage House.
2022년 4월에 1박 숙박함
답변 제공: Peter, GM 님, 2022년 4월 18일
Dana: Thank you for your feedback. We do appreciate your stay and look forward to your return.

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
We came back here because we were so please, but the l breakfast was very disappointing, In the small lobby and the coffee machine was broken.
2022년 3월에 1박 숙박함
답변 제공: Peter, GM 님, 2022년 4월 18일
Thank you for your feedback Elizabeth. We have improved our breakfast offerings because of your review. We look forward to your return.

10/10 - 훌륭해요

Troy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: Peter, GM 님, 2022년 4월 18일
Thank you for our feedback Troy. We look forward to your return.