룸, 퀸사이즈침대 2개, 금연 | 책상, 다리미/다리미판, 무료 WiFi

소네스타 심플리 스위트 라피엣 에어포트 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 889개 이용 후기 중 248개" "
평점 8 - 좋아요. 889개 이용 후기 중 234개" "
평점 6 - 괜찮아요. 889개 이용 후기 중 167개" "
평점 4 - 별로예요. 889개 이용 후기 중 111개" "
평점 2 - 너무 별로예요. 889개 이용 후기 중 129개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

6.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

6/10 - 괜찮아요

Jungil 님, Incheon

좋아요: 직원 및 서비스, 객실의 편안함
전등이 안들어 오는 곳이 있었고 변기가 한번 막혔고 배게 및 외국인 머리카락 뭉치가 있었으나 직원은 친절하였습니다
2020년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2020년 1월 24일
Jungil, thank you for being our guest. We are sorry for the issues you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management

4/10 - 별로예요

Steven

별로예요: 직원 및 서비스, 편의 시설/서비스
Property is pretty dated and run down. It wasn’t hideous but needs improvement for the price charged. No real facilities to speak of.
2024년 3월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 3월 27일
Hello Steven, Thank you for your feedback. I'm so sorry you were not satisfied with your stay. I'm happy to announce that our property will be starting renovations really soon. We definitely would like to invite you back to stay with us and to see all our new updates and amenities.

4/10 - 별로예요

Angela Michele 님, Houston

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room had a roach infestation and was not cleaned well. Staff were pleasant and helpful.
2024년 3월에 3박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 3월 25일
Hello Angela, Thank you for your feedback. It was a pleasure having you as a guest with Sonesta Simply Suites. Please know I do apologize for your room not being cleaned well. I will get right on this issue so it doesn't happen again. Thanks for letting us know of your pest issue. We will definitely be contacting pest control. We enjoy hearing from our guest. We would love to see you again in the future. Please contact me directly for any accommodations.

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 2박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 3월 18일
Hello Nathan, Thanks for your feedback of our hotel. We enjoyed having you stay with us. If you are ever in the area and need more accommodations please stop by we would love to have you stay with us again.

6/10 - 괜찮아요

KEISHA

좋아요: 직원 및 서비스
The staff there were amazing
2024년 3월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 3월 4일
Hello Keisha, Thank you for your feedback. It was a pleasure getting to know you and we would welcome you back at our hotel at anytime. We are so happy the staff treated you with kindness and respect. Customer service is one of our top priorities here at Sonesta Simply Suites. If you are ever in the area please stop by and say Hi.

4/10 - 별로예요

Levette

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was my first time staying here and will be the last! The room was unclean trash can under sink was dirty and there was less that a half roll of toilet tissue in the bathroom. The was hardly no lighting in the parking lot.
2024년 2월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 3월 2일
Hello Levette, Thank you for your feedback. I do apologize that we have failed you. Cleanliness is one of our top priorities. Thanks for making me aware of this issue so we can get better. Also, during your stay we were changing our parking lot lighting to LED lights. As of now the project has been completed and the parking lot is very bright. Again, I do apologize. We hope you would give us another chance in the near future to make it right.

10/10 - 훌륭해요

Crysta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My favorite comfy, cozy hotel and my favorite front desk worker marqitha.
2024년 2월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 2월 23일
Hello Crysta, Thank you for your feedback. It is our pleasure to have you stay with us. We are so happy that we are able to provide you a comfortable place to stay and great customer service from Marquishia. Also, please make sure to let us know if we can accommodate you in the near future.

10/10 - 훌륭해요

KEISHA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here are amazing. Everyone we came in contact with was very kind and created us with a smile.
2024년 2월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 2월 21일
Hello Keisha, Thank you for your feedback. We have really enjoyed having you stay with us. Also, we are so glad that we were able to make some adjustments and apply more nights to your stay. Please let us know if you need anything at all. Thanks so much for choosing to stay with Sonesta Simply Suites.

2/10 - 너무 별로예요

Eric

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Could have more towels 1face 1Dry towels for guest Are not Good Some People Bath More Than Once Are Twice A Day . The Lady At The Front Desk Was Nice And Courteous.
2024년 2월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 2월 20일
Hello Eric, Thank you for your feedback. I do apologize for the inconvenience with your linen. We do provide more linen at the front desk free of charge. I'm so glad the front desk representative was able to help.

6/10 - 괜찮아요

Cicily

가족 여행
좋아요: 직원 및 서비스
Housekeeping didn't come once a week but otherwise things were ok. Quiet for the most part.
2024년 1월에 16박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 2월 20일
Hello Cicily, we are so sorry to hear that you did not receive your weekly cleaning. I will definitely make sure you are on schedule for tomorrow. Also, we are glad that we are able to provide you some quiet time while staying with us. We really enjoy having you as a guest. If you need anything, please contact us at any time.

6/10 - 괜찮아요

wendy 님, Singer

출장 여행
별로예요: 편의 시설/서비스
Nothing to cook with
2024년 2월에 3박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 2월 15일
Hello Wendy, Thank you for your feedback. I do apologize for the inconvenience of not having any cookware in your room. We will be starting renovations soon, which entails all guest rooms to have cookware inside of the room. If you are in the area again in the future please stop by to see all our new amenities.

2/10 - 너무 별로예요

stacy

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was the worse ever. I booked our 3 night stay almost 2 weeks in advance. The payment was taken out that morning when it was suppose be taken once I was at the property to check in. Check in time was suppose to be at 3p and I arrived a few minutes early. Once I got inside there was a smell of marijuana in the lobby area. I booked a NON SMOKING room. When I finally got the key and went up to the room the key didnt work. Ok I was already pissed by the manager's attitude and to not have a working key to the room and the floor lit of smoke whn I walked off the elevator I was even more pissed. She had an issue with my support animal being in any of the rooms but the hotel was *Pet Friendly*. So once she gave me another key I was able to enter the room and it was dirty as if someone was still in the room. Towels all over, the bed looked like someone was still sleeping in it and it smelled horrible. I went back down stairs and told her she couldnt be serious about that room. I tossed the key and walked out. At that time I was done and I called Expedia. I was heated!!! I will NEVER stay at that location again. It looked like a drug spot and it was an airport hotel. People are living there and it I didnt feel safe. It was the worst experience for us and they refused to refund our money. It would have been 5-7 business days to get our money back and we couldnt afford another hotel. We finally got in our room after 5p...NEVER AGAIN!!!!
2024년 1월에 3박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 2월 15일
Hello Stacy, Thank you for your feedback. Our guest experience is very important to us, and we take it very seriously. I do apologize for the inconvenience you have encountered at check in. We strive to keep our hotel a smoke free environment as our policy states. Yes, we are a pet friendly hotel, and we were out of pet rooms at the time. We were unaware you would be bringing a pet with you. Service animals are free of charge, but emotional support animal has a pet charge. I did not apply that charge to you. Also, I had upgraded you to a deluxe suite free of charge due the unforeseen circumstance. I was under the impression that you were okay with your stay. Again, please due accept our apologies. It was our pleasure to have you as a guest and we hope to see you again in the future.

2/10 - 너무 별로예요

Matthew

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely disgusting. The white sheets were turning yellow from not being washed, there was a cockroach in the room, the shower head leaked everywhere, the shower curtain was too small so the floor was soaked, and worse of all there was black mold growing in the bathroom. I would never tell anyone to stay here it was absolutely disgusting and it’s a scam to charge 60 a night
2024년 2월에 4박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 2월 15일
Hello Matthew, Thank you for your feedback. I do apologize for the issues you have encountered with your guest room. We strive everyday to make sure our rooms are guest ready. I can attest that as the general manager our linens are washed on a daily basis. Also, we have a maintenance engineer and housekeepers that are ready to serve you with any issues. Again, we do apologize for your stay not being pleasant. If you are in need of accommodations in the future please contact me so we can provide you with a better experience.

10/10 - 훌륭해요

Randy

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thus is a comfortable and affordable and quiet place to be
2024년 2월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 2월 11일
Hello Randy, Thank you for your feedback. We strive to make sure our guest feel at home away from home. We appreciate you staying with us and looking forward to seeing you again in the future.

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 2월 8일
Hello Joseph, Thank you for rating our hotel. Please let us know if we can accommodate you in the future. It would be our pleasure.

8/10 - 좋아요

Derrick

Good location good front desk good people
2024년 1월에 2박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 2월 1일
Hello Derrick, Thank you for providing us with your feedback. We take pride in providing our guest with great customer service. If you ever need more accommodations in the future please give us a call. We look for to seeing you again.

2/10 - 너무 별로예요

John

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was helpful. Looks like it needs some upkeep? New tv’s were not programmed so no TV so only stayed one night
2024년 1월에 3박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 1월 25일
Hello John, Thank you for your feedback. We do apologize for the inconvenience you have encountered. As we were waiting on a technician. We will be updating to newer trends coming soon. When you are in the area again, please stop by we would love to accommodate you with a better experience.

2/10 - 너무 별로예요

Jesse

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Complete dump. Type of place people live in and … we walked in and the fire alarms were going off randomly, place was gross and smelled and we spent about 15 min in the room and left to go somewhere else. Felt a little betrayed by Expedia really, this is not what was pictured or described
2024년 1월에 2박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 1월 14일
Hello Jesse, Thank you for providing feedback about your stay. However, we do apologize that we did not meet your expectations. Hotel cleanliness is very important to us. Your feedback is valuable and helps us provide a better experience.

8/10 - 좋아요

Cynthia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very nasty. Bugs sheets were nasty and not clean hair in the sheets. Disgusting
2024년 1월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 1월 13일
Hello Cynthia, Thank you for taking the time to provide us with your feedback. However, we do apologize that we did not meet your expectations. We can assure you that what you experienced is not acceptable. Your feedback will help us make necessary improvements.

8/10 - 좋아요

Harold 님, University City

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 1월 13일
Hello Harold, Thank you for rating our hotel. We hope to have the pleasure of accommodating you again in the near future.

2/10 - 너무 별로예요

Runako

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 1월 8일
Hello Runako, Thank you for the hotel rating.

2/10 - 너무 별로예요

Mike

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 9박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 1월 8일
Hello Mike, Thank you for rating our hotel.

6/10 - 괜찮아요

DEIONDRE

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 7박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 1월 5일
Hello Deiondre,Thank you for rating our hotel.

2/10 - 너무 별로예요

Oscar

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was gave a room with no towels, no TV working, and in top of that no water on the tub. I went down and canceled three days and paid for one night as I agreed with the lady at Frontdesk. Well two days after I departed my bank account was charged in full for the four nights I was reserved. I went back there and the manager was out until Sunday
2023년 12월에 4박 숙박함
답변 제공: Best Regards, Reagen 님, 2023년 12월 31일
Hello Oscar, Thank you for your feedback. We are so sorry about the issues you have experienced during your stay. We were fixing a plumbing issue at that time. Management will be contacting you. We will use your feedback to improve our guest experience.

6/10 - 괜찮아요

Angelle

2023년 12월에 2박 숙박함
답변 제공: Best Regards, Reagen 님, 2024년 1월 23일
Hello Angelle, Thank you for rating our hotel.

2/10 - 너무 별로예요

Alton

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were drugs in the room, all appliances were out dated and rusted and food was under the bed. I normally don't do reviews, but this stay have gotten a -1 star. This hotel is ridiculed and need serious upgrades.
2023년 12월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2023년 12월 31일
Hello Alton,We appreciate you taking the time to share your feedback with us. However, we do apologize for the experience you had regarding your room. Please know your feedback will be addressed with management. We will be starting renovations soon and hope to have the opportunity to make this right and provide you with a better experience on a future return.

4/10 - 별로예요

ozzie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth it
There was noise, smell of marijuana in halls and trash in hall.
2023년 12월에 3박 숙박함
답변 제공: Best Regards, Reagen 님, 2023년 12월 26일
Hello Ozzie,Thank you for your feedback. We are so sorry about the issues you have experienced during your stay. However, we are a smoke free hotel and will send this issue to management to make sure our no smoking policy and trash policy is followed. We will use your feedback to improve our service and guest experience. We hope you will choose to stay with us again.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The room was smaller than expected. The guests on our floor were very loud. Even though it’s a non smoke hotel you could smell smoke in certain areas. The bed was very comfortable, the floors were clean, the staff were nice, zero trouble getting in the room. Our door wasn’t sturdy you could pull on it and it would move back and forth like it was about to be opened. The hotel is close to everything you need. Target, dollar tree, gas stations, TopGolf, Dave and Busters. Literally everything you need.
2023년 12월에 2박 숙박함
답변 제공: Best Regards, Reagen 님, 2023년 12월 18일
Hello Taylor, We appreciate you taking the time to share your feedback. We strive to provide a clean and friendly atmosphere. However, we are deeply sorry to hear about your disappointing experience. Your comments are valuable to us. We hope you will choose to stay with us again.

4/10 - 별로예요

Todd

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Only on a budget
Stayed 10 days. Struggled to check in. There was nobody at the front desk… other people were complaining that they’ve been trying to pay since it was the first of the month. The place was dirty. Nobody vacuumed the halls. Major roach problem. They sprayed the last day I was there. The refrigerator was old and broken. It would go from the extreme of not working at all to freezing everything. Once the fruit and eggs froze, they were no longer good. The staff was nice. They did provide coffee in the mornings. The room was the cheapest in the area. You get what you pay for
2023년 12월에 9박 숙박함
답변 제공: Best Regards, Reagen 님, 2023년 12월 13일
Hello Todd, Thank you for your feedback. We are so sorry about the issues you have experienced during your stay. We will use your feedback to improve our service and guest experience.

6/10 - 괜찮아요

Getaneh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
not very clean
2023년 12월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2023년 12월 13일
Hello Getaneh, Thanks for providing us with your feedback. I apologize for any inconvenience you have encountered with cleanliness. We will be using your feedback to make improvements.

10/10 - 훌륭해요

Shariniell

2023년 11월에 7박 숙박함
답변 제공: Best Regards, Reagen 님, 2023년 12월 13일
Hello Shariniell, Thank you for sharing feedback about your recent stay with us! We appreciate your business and hope to see you again soon

10/10 - 훌륭해요

Alesa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful !
Great service clean linens never had to wait for towels. Someone was always at the desk. Hall always fresh and lobby! Great staff!
2023년 11월에 7박 숙박함
답변 제공: Best Regards, Reagen 님, 2023년 12월 13일
Hello Alesa, Thank you for taking the time to send your feedback. We enjoy hearing from our guest . I'm very delighted to hear you had a great experience with us and enjoyed our friendly staff. Come see us again soon.

10/10 - 훌륭해요

Shariniell

2023년 11월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2023년 12월 3일
Hello Shariniell, Thank you for taking the time to review your experience with our hotel! We love hearing from our guests and I'm happy to see you had an overall excellent experience with us. Come see us again soon!

8/10 - 좋아요

Kayla

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Nice place. Staff is great!!
2023년 11월에 7박 숙박함
답변 제공: Best Regards, Reagen 님, 2023년 11월 24일
Hello Kayla, Thank you for your review and for staying with us. We appreciate your kind words regarding our nice rooms and friendly staff. Your comments are valuable. We hope to have the opportunity to welcome you back for another stay in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
Ok for a night to crash
We were in town one night for a party. Needed a place close by that was pet friendly. The staff was great. The outside of the fridge was rusty and the walls were discolored. Everything else in the room was clean. Overall the stay was ok for one night. You can definitely tell it is an extended stay hotel. It seemed there were a lot of tenets that live there. If you have higher expectations, this place is probably not for you
2023년 11월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2023년 12월 13일
Hello, Thank you for sharing your feedback with our hotel. We are delighted to hear of the pleasant experience you had with our friendly staff and cleanliness. However, we apologize for any issues you have encountered during your stay. We hope to have the opportunity to provide a more pleasant experience if you return to Lafayette.

4/10 - 별로예요

Michael 님, Harvey

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Took 3 tries to get in a room that was acceptable. First room had a TV that did not work. Second room had a toilet that didn’t flush. Finally the third room was acceptable enough to check in to. Luckily I was able to get a room, it was the last one available for the night. I will say that the staff was very apologetic and helpful in getting me into a room.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Dear Guest, Thank you for taking the time to provide us with feedback. We do apologize that your stay did not meet your expectations and we will take steps to address this issue in the future.

4/10 - 별로예요

Yaheltzedek

2023년 11월에 4박 숙박함
답변 제공: Best Regards, Reagen 님, 2023년 11월 24일
Hello Yaheltzedek, Thank you for your rating. However, we apologize for the inconvenience you may have experienced. We hope you'll give us another chance to provide you with the quality experience we're truly capable of sharing with our guests.

4/10 - 별로예요

Leland

The hotel had homeless around the hotel and cats everywhere the room was dirty and half of the lights didn’t work, this seemed like a really cheap motel not hotel you should remove this from your site.
2023년 11월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2023년 11월 24일
Thank you for taking the time to submit this feedback, Leland. We are very sorry you were unhappy with your stay. We are always working as hard as we can to provide the best stays for our guest. We regret to hear about your experience. We hope you plan on staying again with us soon. We'd love to improve your opinion of us.

4/10 - 별로예요

Amy

2023년 11월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2023년 12월 13일
Thank you for sharing feedback about your recent stay with us.

2/10 - 너무 별로예요

Cindy

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible, looked like a homeless shelter, smelled as bad. I stayed here 3 years ago and it was beautiful, what happened??
2023년 11월에 1박 숙박함
답변 제공: Best Regards, Reagen 님, 2023년 11월 24일
Hello Cindy, We appreciate you taking the time to share your feedback. However, we are deeply sorry to hear about your disappointing experience. Your comments are valuable, and we'll consider them to improve our services. We hope you will choose to stay with us again should your travels bring you back to Lafayette.

8/10 - 좋아요

Alexis

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Dear Guest, Thank you for your rating of our hotel.

10/10 - 훌륭해요

Marco A. Flores

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to rest amd stuff very friendly
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

4/10 - 별로예요

tommy 님, Ponchatoula

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Price. But rooms,hallways,bldg. looks and smell run down. All exterior windows are dirty that have never been washed in years. My room wouldn’t be bad except for smell of cigarette smoke. 2:41 AM I hear a crash. Bed light on wall fell out on night stand.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 20일
Dear Tommy, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Your feedback will aid us in making necessary improvements. Thank you again for your candid feedback; this helps us improve the experience for future guests. Sincerely,Hotel Management

4/10 - 별로예요

Grant

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

4/10 - 별로예요

Jamie

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Not impressed
When arriving me and my party had to wait at the front desk for approx. 10 minutes before someone came up. When checking in the concierge helped a lady behind me instead of me, therefore making my check in even longer. When I came back from dinner, my key cards didnt work. Took them to the front desk and was told they were blank even though I had brought my things to the room earlier. The plug ins in the bathroom both did not work.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 23일
Dear Jamie, Thank you for providing us with your feedback. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Rest assured that we will be working to address the concerns outlined in your review. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

6/10 - 괜찮아요

Tanya

좋아요: 청결 상태, 직원 및 서비스
Property is undergoing transition to apartment style, so the information on this site was inaccurate. Breakfast is not offered any longer and one could rent kitchen items to cook with, but they are not in the room. Stayed here before when all the amenities were available, but the staff was friendly and upfront about the amenities. Surprising $100 hold upon check in. Room smelled like smoke even though it is a nonsmoking property.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 19일
Dear Tanya, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Lafayette.Sincerely,Hotel Management

6/10 - 괜찮아요

Bryan

단체 여행
별로예요: 직원 및 서비스, 객실의 편안함
not impressed
I was not impressed at all. it is close to a lot and cheap. will spend more next time and get better
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 18일
Dear Bryan, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We hope you will give us another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

10/10 - 훌륭해요

ANNASTACIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함

2/10 - 너무 별로예요

Chaselyn

2023년 5월에 1박 숙박함